Reddy launches the #1 simulation training platform at CCW Las Vegas
LAS VEGAS, June 10, 2025 /PRNewswire/ -- Reddy, the AI coaching platform redefining how customer experience (CX) teams train and develop their agents, today announced the launch of their Reddy 2.0 at Customer Contact Week (CCW) Las Vegas. This marks Reddy's second year of sponsoring at the world's largest CX event, and the most advanced set of features ever released for simulation training across the industry.
Reddy 2.0 introduces a major leap forward in enterprise training with fully automated simulation creation, enhanced cross-functional collaboration tools for L&D and QA teams, further security and compliance certifications, and a brand refresh that embodies the platform's vision: transforming customer service agents into high-performing all-stars.
Agent Training in the AI Era
While much of the industry has rushed toward automation, research has raised caution. A Salesforce study released this week found that AI automation of customer service drops to just a 35% success on any interactions that require more than one step to resolve. This comes on the heels of Klarna's recent announcement that their pivot to full AI automation needed to be scaled back in order to restore human agents to their support model.
While working on solving the long-term challenge of creating the complex, multi-turn AI agents of tomorrow, Reddy has bridged the gap with automation of training for better human agents today. In conjunction with the launch of their new features, Reddy also today signed their largest partner to date with over 2K global agents, after having validated gains in new hire performance during an initial piloting period that resulted in a 38x return on investment.
Reddy 2.0 Launch
Reddy's new features and branding are all designed around connecting various teams within enterprise CX organizations, allowing them to work together more easily to create the highest impact training programs for agents.
Automated Simulation Authoring – L&D teams can now generate tailored simulations entirely using AI, with the ability to drop in existing materials to create realistic sandboxes of their complex interactions and systems. Changes to training programs and SOPs can now take instant effect inside of simulations, with the ability to test, version and publish across large content teams.
Enterprise Collaboration Suite – Reddy has developed custom-built Learning Management, Knowledge Base and Project Management Systems that all reside inside of the platform and integrate with other common tools. This allows teams to consolidate information and updates in one streamlined workflow, ensuring that agents are always armed with the most up-to-date processes and materials.
AI Privacy and Security – This week, Reddy received their SOC 2 Type 2 certification to go along with their HIPAA certification and PCI compliance. Reddy prides itself on the ability to pair software with change management, and in working closely together with Infosec and Procurement teams to navigate evolving policies around Generative AI.
"Reddy brings together every team inside the contact center — from L&D to QA to team leads — making it easier than ever to turn agents into all-stars," said Adam Levin, Reddy's CEO and Co-Founder. "Our new design represents those connections, with a dynamic arrow-based system symbolizing the connections we create inside of one platform, and the forward momentum that Reddy helps agents achieve. They're handling more calls with confidence, resolving complex issues at a higher rate, and delivering happier customers for the brand."
See It in Action
Attendees at CCW Las Vegas can visit Reddy at Booth #1400 to explore the solution and see live demonstrations of its AI coaching platform in action, or learn more at www.reddy.io.
View original content to download multimedia:https://www.prnewswire.com/news-releases/reddy-launches-the-1-simulation-training-platform-at-ccw-las-vegas-302478252.html
SOURCE Reddy
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Yahoo
2 hours ago
- Yahoo
3 growth stocks I've bought for the ‘AI agent' revolution
As a long-term investor, I tend to focus on big, powerful investment themes. And one theme I'm really excited about today is the emergence of 'AI agents' – software that can perform business tasks autonomously. I believe the investment potential here is enormous. With that in mind, here are three growth stocks I've bought for the agentic AI revolution. My number one play on AI agents today is software company Salesforce (NYSE: CRM). It has a product called Agentforce and it's having a lot of success with it. Indeed, since its launch in October last year, the company has signed over 8,000 customers. Of these, around half are now paying for the service. The main reason I'm bullish here is that Agentforce integrates really well with Salesforce's apps and data services (Data Cloud and Tableau Next). This is important – without the right data, agents are likely to be useless. I'll point out that ServiceNow's agentic AI offering also integrates well with data and apps. So, competition from this firm is a risk. However, I like the risk-reward proposition here at today's share price and valuation. Salesforce trades on a price-to-earnings (P/E) ratio of just 23. I believe the stock offers value at present and is worth considering. Microsoft (NASDAQ: MSFT) is well known for its generative AI capabilities (it's a part-owner of ChatGPT-owner OpenAI). What a lot of investors don't realise, however, is that this company is also a major player in the agentic AI space. Today, it offers a range of services designed to help developers/organisations build and deploy agents to increase business productivity. For example, Azure AI Foundry Agent Service allows professional developers to build specialised agents to handle complex business tasks. I was buying this growth stock a few months ago when it was near $350. It's now at $480, so doesn't look as attractive as it did back then. That said, I think it's still worth considering for the long term (especially on a 5%-10% pullback). While competition from other cloud computing giants such as Amazon and Alphabet is a risk, I believe this stock has bags of potential. Finally, I think CrowdStrike (NASDAQ: CRWD) could be a major player in the agentic AI revolution. It's one of the world's leading cybersecurity companies. It offers a solution called Charlotte AI, which CEO George Kurtz refers to as the company's agentic security analyst. This is designed to transform threat detection and response by bringing automation and autonomous reasoning to cybersecurity operations. CrowdStrike should also benefit from other companies' rollout of AI agents. Given that they typically have access to massive amounts of data, they are going to significantly increase the surface area of IT that needs to be protected. Now, this stock is the riskiest of the three. That's because it's a much younger company (meaning it's a little more unproven) and doesn't have a lot of profits at this stage. It has also had a huge run this year, rising over 40%. I still believe it's worth considering, but I think investors are better off waiting for a pullback before buying. The post 3 growth stocks I've bought for the 'AI agent' revolution appeared first on The Motley Fool UK. More reading 5 Stocks For Trying To Build Wealth After 50 One Top Growth Stock from the Motley Fool Edward Sheldon has positions in Alphabet, Amazon, CrowdStrike, Microsoft, and Salesforce. The Motley Fool UK has recommended Alphabet, Amazon, CrowdStrike, Microsoft, ServiceNow, and Salesforce. Suzanne Frey, an executive at Alphabet, is a member of The Motley Fool's board of directors. John Mackey, former CEO of Whole Foods Market, an Amazon subsidiary, is a member of The Motley Fool's board of directors. Views expressed on the companies mentioned in this article are those of the writer and therefore may differ from the official recommendations we make in our subscription services such as Share Advisor, Hidden Winners and Pro. Here at The Motley Fool we believe that considering a diverse range of insights makes us better investors. Motley Fool UK 2025 Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
14 hours ago
- Yahoo
China's Tai'an Mining Equipment Accelerates 'Going Global'
TAI'AN, China, June 20, 2025 /PRNewswire/ -- This is a report from the Shandong 0ffice of Hong Kong Business Daily. Recently, the "Vietnam China Shandong (Tai'an) Mining and Processing Technology Exhibition" was held in Vietnam to assist mining equipment enterprises in Tai'an City in exploring the Southeast Asian market. This exhibition is the first overseas self held exhibition of Tai'an's "Mount Taishan Brand Global Travel" campaign. A total of 21 mining equipment enterprises went to Vietnam to participate in this event, achieving an intended turnover of more than 50 million dollars, reaching more than 50 agency cooperation intentions, and achieving good trade results. This exhibition adopts a three in one model of "exhibition+trade docking+promotion", which provides a new platform for Sino Vietnamese mining equipment industry cooperation for enterprises. During the event, 126 buyers including Vietnam Coal Group were attracted to negotiate and connect. Tai'an Chuangdong New Material Technology Co., Ltd. signed a 1.2 million head order at the exhibition site, with an annual procurement scale of over 10 million US dollars, and simultaneously reached a memorandum of cooperation on new product technology. Shandong Ruiyu Mining Materials Processing Co., Ltd. seized the opportunity of cooperation in the raw material supply chain, opened up new growth points for subsequent business, successfully entered the largest support material supply chain system in Vietnam, and is expected to export over 2000 tons of goods annually. Tai'an Mount Taishan Huakun Machinery Co., Ltd. signed a technical cooperation memorandum with Yuemei Group on intelligent upgrading; Yongtai Mining Technology Co., Ltd. in Daiyue District, Tai'an City has obtained 5 customer process improvement needs, and 2 Vietnamese buyers plan to visit Thailand in June to inspect production lines and carry out deeper cooperation. The Tai'an Municipal Bureau of Commerce held a meeting to discuss the supply and demand of mining and processing technology equipment in Vietnam (Tai'an), and visited leading units in the Vietnamese coal mining industry such as the Vietnam Coal Mining Industry Group and the Vietnam Machinery Association. Next, Tai'an will continue to implement the activity of "Mount Taishan Brand Global Travel", organize and carry out key exhibitions such as "Russian International Construction and Construction Machinery Exhibition", "Sri Lanka Colombo Building Materials and Construction Machinery Exhibition", "Oman Construction Machinery and International Building Materials Exhibition", and help foreign trade enterprises in Tai'an expand emerging markets in Central Asia, the Middle East, Africa, etc. View original content: SOURCE Shandong Office of Hong Kong Business Daily
Yahoo
14 hours ago
- Yahoo
123Invent Inventor Develops Flexible Accessory to Support Growing Plants (LBT-3519)
PITTSBURGH , June 20, 2025 /PRNewswire/ -- "I thought there should be a way to support the height and width of a plant as it grows," said an inventor, from Rochester, N.Y., "so I invented MCKINNON FARMING. My design helps uplift the plant for strong and healthy growth." The invention provides an effective way to support the height and thickness of a growing plant. In doing so, it helps strengthen the plant. As a result, it prevents plants from hanging and looking sloppy. The invention features a flexible design that is easy to use so it is ideal for individuals who grow various types of plants, gardeners, farmers, etc. MCKINNON FARMING is currently available for licensing or sale to manufacturers or marketers. For more information, visit Or contact Al Mc Kinnon at 585-622-2814 or email info@ View original content to download multimedia: SOURCE InventHelp
