Latest news with #CCW
Business Wire
2 days ago
- Business
- Business Wire
Sprinklr Wins Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards
NEW YORK--(BUSINESS WIRE)-- Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, was recognized as the Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards. 'It's always amazing to see the kind of dedication and creativity both companies and the people behind them are bringing to customer experience,' said Mario Matulich, President of Customer Management Practice. 'This year's winners have gone above and beyond, and they deserve every bit of recognition. They're not just doing their jobs, they are setting the standard for what great service really looks like.' Sprinklr Service delivers end-to-end, AI-powered customer support across 30+ digital, social, and voice channels. It stood out as the leading product in the Could-Based CX Solution of the Year category, earning top recognition for exceeding the following criteria: Innovation in cloud-based customer experience technology Measurable impact on customer satisfaction and loyalty Operational efficiency and agent empowerment Strategic use of AI, analytics, and automation to personalize and optimize interactions Scalability and adaptability across industries and customer touchpoints 'Being named the Cloud-Based CX Solution of the Year at the 2025 CCW Excellence Awards validates our disruptive, digital-first approach to customer service, with enterprise-scale voice support, and the right collaboration between AI and human agents,' said Rory Read, President and CEO of Sprinklr. 'This award reflects our team's dedication to empowering enterprises to deliver extraordinary experiences on the channels their customers prefer; and we are grateful to CCW for the recognition.' The winners were announced on June 10 at the CCW Excellence Awards Gala as part of Customer Contact Week (CCW) Las Vegas, the leading event series committed to catering to professionals within the customer contact industry. For over 25 years, the global flagship event has brought together industry leaders, innovators, and professionals to explore the latest trends, technologies, and strategies shaping the future of customer contact. To learn more about Sprinklr Service, visit About Customer Contact Week Customer Contact Week (CCW) is the premier event series in the customer care industry, attracting thousands of attendees worldwide. Founded in 1999 as Call Center Week, CCW has become a hub for customer experience (CX) and contact center leaders. With a well-rounded program of conferences and expos, attendees participate in four days of learning, networking, and innovation. CCW brings together over 5,000 attendees, over 200 expert speakers, and over 200 solution providers. The event provides a unique opportunity for attendees to learn from the best in the industry, network with peers, and gain insights into the latest trends and technologies. CCW is presented by the Customer Management Practice (CMP), a leading market intelligence firm for the customer management industry, providing comprehensive research, marketing, and business development for organizations dedicated to serving the customer management sector. For more information, visit, About Sprinklr Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,900 valuable enterprises — global brands like Microsoft, P&G, Samsung and 60% of the Fortune 100. Sprinklr is redefining the world's ability to make every customer experience extraordinary.
Mid East Info
2 days ago
- Business
- Mid East Info
Nedaa participates in Critical Communications World 2025 to Strengthen Global Partnerships in Critical Communications
Professional Communication Corporation – Nedaa has announced the participation of a high-level delegation, led by H.E. Mansoor Bu Osaiba, CEO of Nedaa, at Critical Communications World (CCW) 2025, scheduled from June 17 to 19, 2025, in Brussels, Belgium, along with senior executives and technical experts. Nedaa's attendance at CCW 2025 highlights its ongoing commitment to advancing mission-critical communication solutions and building strategic international partnerships. The delegation aims to explore the integration of innovative technologies, including Artificial Intelligence (AI) and the Internet of Things (IoT), to enhance the security, resilience and efficiency of communication networks. 'Our participation at CCW 2025 underscores our commitment to driving innovation in mission-critical telecommunications,' stated H.E. Mansoor Bu Osaiba. 'Through active engagement with international industry leaders and innovators, we aim to bring advanced communication solutions back to Dubai, further solidifying its position as a leading global smart city.' During the three-day event, Nedaa will showcase its latest developments, explore potential collaborations and engage in key industry discussions and presentations. The CCW platform provides an ideal setting for exchanging insights on global trends, challenges and opportunities in the critical communications sector. Nedaa's active presence at CCW 2025 reinforces its leadership in enhancing public safety and security through robust and future-ready communication infrastructures. Leveraging cutting-edge technologies, Nedaa continues to set the standard for high-quality critical communication services, playing an essential role in Dubai's ongoing evolution as an innovative, secure, and smart city.
Yahoo
10-06-2025
- Business
- Yahoo
Reddy launches the #1 simulation training platform at CCW Las Vegas
LAS VEGAS, June 10, 2025 /PRNewswire/ -- Reddy, the AI coaching platform redefining how customer experience (CX) teams train and develop their agents, today announced the launch of their Reddy 2.0 at Customer Contact Week (CCW) Las Vegas. This marks Reddy's second year of sponsoring at the world's largest CX event, and the most advanced set of features ever released for simulation training across the industry. Reddy 2.0 introduces a major leap forward in enterprise training with fully automated simulation creation, enhanced cross-functional collaboration tools for L&D and QA teams, further security and compliance certifications, and a brand refresh that embodies the platform's vision: transforming customer service agents into high-performing all-stars. Agent Training in the AI Era While much of the industry has rushed toward automation, research has raised caution. A Salesforce study released this week found that AI automation of customer service drops to just a 35% success on any interactions that require more than one step to resolve. This comes on the heels of Klarna's recent announcement that their pivot to full AI automation needed to be scaled back in order to restore human agents to their support model. While working on solving the long-term challenge of creating the complex, multi-turn AI agents of tomorrow, Reddy has bridged the gap with automation of training for better human agents today. In conjunction with the launch of their new features, Reddy also today signed their largest partner to date with over 2K global agents, after having validated gains in new hire performance during an initial piloting period that resulted in a 38x return on investment. Reddy 2.0 Launch Reddy's new features and branding are all designed around connecting various teams within enterprise CX organizations, allowing them to work together more easily to create the highest impact training programs for agents. Automated Simulation Authoring – L&D teams can now generate tailored simulations entirely using AI, with the ability to drop in existing materials to create realistic sandboxes of their complex interactions and systems. Changes to training programs and SOPs can now take instant effect inside of simulations, with the ability to test, version and publish across large content teams. Enterprise Collaboration Suite – Reddy has developed custom-built Learning Management, Knowledge Base and Project Management Systems that all reside inside of the platform and integrate with other common tools. This allows teams to consolidate information and updates in one streamlined workflow, ensuring that agents are always armed with the most up-to-date processes and materials. AI Privacy and Security – This week, Reddy received their SOC 2 Type 2 certification to go along with their HIPAA certification and PCI compliance. Reddy prides itself on the ability to pair software with change management, and in working closely together with Infosec and Procurement teams to navigate evolving policies around Generative AI. "Reddy brings together every team inside the contact center — from L&D to QA to team leads — making it easier than ever to turn agents into all-stars," said Adam Levin, Reddy's CEO and Co-Founder. "Our new design represents those connections, with a dynamic arrow-based system symbolizing the connections we create inside of one platform, and the forward momentum that Reddy helps agents achieve. They're handling more calls with confidence, resolving complex issues at a higher rate, and delivering happier customers for the brand." See It in Action Attendees at CCW Las Vegas can visit Reddy at Booth #1400 to explore the solution and see live demonstrations of its AI coaching platform in action, or learn more at View original content to download multimedia: SOURCE Reddy
Scottish Sun
10-06-2025
- General
- Scottish Sun
Millions of household unable to get help with water bills due to unfair loophole
Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) MILLIONS of households are unable to get help with their water bills through a vital scheme due to a key loophole. WaterSure is a scheme which helps households on benefits, those who need to use a lot of water or have a certain number of school aged children with their water bills. 1 Millions of households cannot get help with their bills due to a key loophole Major suppliers including Thames Water, Severn Trent and Yorkshire Water are part of the scheme, which caps your bills based on the average metered bill for your area. To apply you need to have a water meter or be waiting to have one installed. The loophole could mean that millions of households are locked out of the support at a time when water bills have surged. The average annual water and wastewater bill increased by £123 in April, taking it from £480 to £603. The hike is equivalent to an increase of around £10 a month. But around 40% of households in England and Wales do not yet have a water meter, according to the Consumer Council for Water. Meanwhile, millions of homes are unable to get one installed due to a variety of reasons. This could be because there is more than one water supply to your home or your property is on a shared supply. Another reason could be because the pipework in your property is inaccessible, obstructed or in poor condition. Or your water company may not be able to find a good place to fit your water meter inside or outside your home. Plus, if you live in a flat and have communal facilities or a shared hot water supply then you may not be able to get a water meter. In some areas the number of people who can have a water meter installed may be even lower. Insiders have told The Sun that up to 70% of homes in London are unmeterable. This could mean millions of households are unable to access the Thames Water scheme, which caps wastewater and water services at £639 a year. What water bill support is available? IT'S always worth checking if you qualify for a discount or extra support to help pay your water bill. Over two million households who qualify to be on discounted social water tariffs aren't claiming the savings provided, according to the Consumer Council for Water (CCW). Only 1.3million households are currently issued with a social water tariff - up 19% from the previous year. And the average household qualifying for the discounted water rates can slash their bills by £160 a year. Every water company has a social tariff scheme which can help reduce your bills if you're on a low income and the CCW is calling on customers to take advantage before bills rise in April. Who's eligible for help and the level of support offered varies depending on your water company. Most suppliers also have a pot of money to dish out to thousands of customers who are under pressure from rising costs - and you don't have to pay it back. These grants can be worth hundreds of pounds offering a vital lifeline when faced with daunting water bills. The exact amount you can get depends on where you live and your supplier, as well as your individual circumstances. Many billpayers across the country could also get help paying off water debts through a little-known scheme and even get the balance written off. Companies match the payments eligible customers make against the debt on their account to help clear it sooner. If you're on a water meter but find it hard to save water as you have a large family or water-dependent medical condition, you may be able to cap your bills through the WaterSure scheme. Bills are capped at the average amount for your supplier, so the amount you could save will vary. The Consumer Council for Water estimates that bills are reduced by £307 on average through the scheme. Severn Trent Water customers also need to have a water meter before they can get help through the scheme. Customers must have three or more children under the age of 19 living with them and be receiving child benefit or have a medical condition that requires the extra use of water. If you meet the criteria your bills will be capped at the supplier's average yearly charge, which is £555.89. Yorkshire Water also requires you to have a water meter in order to access support through the WaterSure scheme. To be eligible to have your bill capped someone in your household must receive a benefit or tax credit. They also need to receive child benefit for three or more children under the age of 19 or someone in your household must have a medical condition that uses a lot of water. Abdi Mohamed, from disability equality charity Scope, said: 'Many disabled people have no choice but to use more water, whether they have a water meter or not. 'All water companies should provide fully accessible customer services to ensure disabled people can access support. "Consumers cannot choose their water supplier, and more needs to be done to ensure consistency and fairness for all disabled people. 'For many, there's no escaping high water bills and water companies need to recognise the extra costs of all of their disabled customers.' What can I do if I am not eligible for the scheme? Social tariffs Anyone who is worried about their water bill should contact their water supplier for help. A spokesperson for the Consumer Council for Water said: 'Water companies have a broad range of schemes which can help people who are struggling with their bill. 'More than 1.6 million low-income households are currently receiving cheaper bills through water companies' social tariffs.' Companies including Affinity Water, Yorkshire Water, Severn Trent Water and Wessex Water all offer these tariffs. For example, the SES Water Support scheme will give you a 50% discount on your annual water bill. To be eligible your annual income must be less than £19,995 if you live outside of London. If you live in London then you must earn less than £25,207 to be eligible. Or Wessex Water's Assist scheme will give you a discount of up to 90% on your bill if you are struggling to pay. You do not need to receive benefits to apply. Meanwhile, low income households who are considered to be in financial difficulty can get help through its Assist scheme. The low rate tariff will be calculated based on their ability to pay, with discounts off the average annual household bill. The support on offer and criteria to apply vary depending on your supplier but on average you can save around £160 a year. Payment breaks Your water company may also be able to offer you a Payment break if you temporarily need to reduce or stop your payments for a limited time. At United Utilities you can delay your water bill payment for a set period of time, which is agreed in advance. When you are ready to start paying your bill again you can spread the delayed payments over a longer period to help you catch up and not fall into debt. The scheme is available to customers with a combined annual household income of below £21,000 and who receive certain means-tested benefits. You may also be eligible to apply if you have experienced a significant life event, such as losing your job or death in the family. Meanwhile, South Staffs Water will let you take a payment break of up to three months. Your eligibility is assessed when you apply and you can only apply for one break a year. Hardship fund Some water companies also offer a hardship fund if you fall behind on your water bill and owe more than a certain amount. At Thames Water you can apply for the Customer Assistance Fund if you owe the supplier more than £120 and receive certain means-tested benefits. The supplier will work with you to agree on an affordable monthly payment. This will be based on your income and outgoings and the plan will stay in place for two years. The payment will cover your current charges and paying towards your debt. It will not impact your credit score. Meanwhile, at United Utilities you can apply for help online if you are unable to pay your bill. You can get help with water and or sewer charges and in certain circumstances you may be able to get white goods and beds. Only one item is available per applicant. Do you have a money problem that needs sorting? Get in touch by emailing money-sm@ Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories
Scottish Sun
04-06-2025
- Business
- Scottish Sun
Easy trick to slash your water bill by £432 a year – but millions of households miss out
Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) MILLIONS of households could slash their water bills by up to hundreds of pounds a year. But many Brits aren't aware of the discounts they could be entitled to. 1 Millions of Brits could qualify for help with their bills Credit: Getty All water companies in England and Wales now offer social tariffs to help lower-income customers. But because each company sets its own rules, the support varies wildly depending on where you live. Despite the growing cost of living and rising utility prices, millions of eligible people still aren't claiming the discounts available. Last year, consumer watchdog CCW said more than two million households had received help with their water bills, but millions more could be saving and aren't. Some of the biggest discounts are available through schemes like WaterHelp, run by Thames Water, which offers a 50% reduction. The reduction is for households earning under £21,749 a year (not including disability benefits), or where bills account for more than 5% of net income. There's also WaterSure, a national scheme available to water meter customers on means-tested benefits. If you have a medical condition that needs extra water or you have three or more children under 19 living at home, you could get your bill capped at the average annual charge. With Thames Water, for example, that cap is currently £423 a year. The average annual water and sewerage bill for a Thames Water customer is currently around £864. Doubling Compensation for Water Issues: Government's Big Move So that means if you qualify for WaterHelp, you get 50% off your bill and would therefore save £432 a year. What's available at other providers? Other providers offer even bigger savings. Southern Water gives customers up to 90% off bills through its Essentials Tariff if they earn under £22,010 and have less than £16,000 in savings. Wessex Water, South West Water, and Bournemouth Water also offer generous reductions, in some cases 85% or more, depending on your circumstances. Meanwhile, Anglian Water, Essex & Suffolk Water, and Northumbrian Water offer discounts of up to 50% for households earning less than £23,933 or receiving Pension Credit. In many cases, discounts kick in if your water bill makes up more than 3% of your income after housing costs. To find out if you're eligible, check your supplier's website or give them a call. Some schemes ask for proof of income or benefits, while others carry out a short financial assessment. If you're unsure who supplies your water, you can find out using this tool. On top of that, many water firms also offer emergency grants to help with arrears, and free water-saving gadgets like tap aerators and shower timers to help cut your usage. And with suppliers like Thames Water proposing price hikes of nearly 60% over the next six years, now's the time to act. Don't wait until your bills go up, check if you can get help now and start saving. If you're struggling with the cost of living, it's always worth checking what benefits you could be entitled to. Do you have a money problem that needs sorting? Get in touch by emailing money-sm@ Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories
