RM1mil smart queue system to cut wait times at JB's Hospital Sultanah Aminah

JOHOR BARU: Johor has spent RM1mil to develop a smart queueing system that reduces waiting times at Hospital Sultanah Aminah (HSA), making it the first public hospital in the country to have such a facility.
Mentri Besar Datuk Onn Hafiz Ghazi said the smart queue system (SQS) would be introduced in phases at HSA's specialist clinics before it is fully implemented by the end of the year.
'HSA sees about 2,000 patients each day, making it one of the busiest hospitals in the country.
'Once the SQS is fully implemented, we will hopefully replicate it in other hospitals such as Hospital Sultan Ismail and those in other districts to improve public healthcare delivery,' he said after visiting HSA here on Tuesday (June 17).
With the SQS, patients no longer need to take separate queue numbers at the respective specialist clinics and pharmacy.
They can obtain a queue number by scanning a QR code and use the same number for their medical needs for the day.
Meanwhile, Onn Hafiz added that the state government has also upgraded eight wards at HSA, collaborating with non-governmental organisations (NGO) for the contribution of beds and mattresses.
'Another NGO also contributed an ambulance, which was bought at a lower price as it is a reconditioned vehicle.
'It does not have to be brand new. As long as it is functioning well, we can address the shortage of ambulances,' he said.

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