Latest news with #SQS
New Straits Times
2 days ago
- Health
- New Straits Times
Less waiting, better care: Johor MB's mission at Sultanah Aminah Hospital
Johor Baru: Johor Menteri Besar Datuk Onn Hafiz Ghazi visited Sultanah Aminah Hospital (HSA) to oversee the progress of several key initiatives aimed at improving healthcare services, reducing patient congestion, cutting down waiting times, and enhancing overall efficiency. Among the central features of the visit was a review of Klinik Wakaf An-Nur, a community-based outpatient clinic now operating five days a week for non-critical cases. The clinic provides an alternative for patients seeking treatment for minor ailments, helping ease pressure on HSA's Emergency Department, particularly during peak hours. "I have directed an increase in the number of doctors to expand treatment capacity and reduce patient waiting times," Onn Hafiz said in his Facebook post yesterday. Onn Hafiz, a hands-on leader, has a strong penchant for visiting government service providers and listening to public concerns as part of his commitment to addressing social issues in local communities. Onn Hafiz said that, together with Johor Health and Environment Committee Chairman Ling Tian Soon, he visited the hospital to review the progress of key initiatives aimed at enhancing patient comfort and healthcare services. In line with the state's digitization efforts, HSA will soon implement a Smart Queue System (SQS) in July, which allows patients to check appointments and obtain queue numbers online, he said. The system only requires patients to arrive 30 minutes before their scheduled time, a major improvement over long, early-morning queues that have been the norm. "This is a major step forward in modernising our public healthcare system," said Onn Hafiz. "The SQS will not only streamline patient flow but also improve transparency and minimize overcrowding in hospital waiting areas." Onn Hafiz also inspected infrastructure upgrades, including improvements to HSA's main power supply and electrical systems, which are critical to ensuring uninterrupted healthcare operations. He said that Ward West 5 will soon be reopened, with thanks extended to NGOs and donors who contributed beds and mattresses to support the ward's reactivation. "I am aware and deeply mindful that many people of Johor are still waiting for better, faster, and more compassionate healthcare services," Onn Hafiz said. With surging medical and healthcare costs, many Malaysians are turning to public hospitals, which offer quality services at a fraction of the cost of private hospitals. However, this has led to congestion and long queues. Public healthcare also faces shortages of qualified medical professionals.
The Star
3 days ago
- Health
- The Star
New system cuts down on waiting
Staying patient: Patients and their families waiting for their turn to receive medical treatment at Hospital Sultanah Aminah. The new system will streamline the process. JOHOR BARU: Johor's Hospital Sultanah Aminah (HSA) is set to become the first public hospital in Malaysia to adopt a RM1mil smart queue system (SQS) aimed at reducing patients' waiting time. With the SQS, patients will no longer have to take separate queue numbers at the hospital's specialist clinics and pharmacy department. They can obtain a queue number by scanning a QR code with their smartphone and use the same queue number for their medical needs for the day. Johor Mentri Besar Datuk Onn Hafiz Ghazi said the SQS will begin in phases at HSA's specialist clinics before it is fully implemented by the end of the year. 'HSA sees about 2,000 patients each day, making it one of the busiest hospitals in the country. 'Once the SQS is fully implemented, we will hopefully replicate the system in other hospitals, such as Hospital Sultan Ismail and those in other districts to improve public healthcare delivery,' he said after visiting HSA here yesterday. Johor health and environment committee chairman Ling Tian Soon explained that the SQS was developed to address high patient volume and congestion issues faced by the hospital. 'At present, patients need to take a queue number to see a specialist and then take another number to queue up for their medication, which is time consuming. 'The SQS allows patients to know the number of patients ahead of them via a smartphone app so they can move around or go for tea or toilet breaks without worrying about losing their turn,' he added. At present, Ling said the system is being tested and that some patients have begun using it. Onn Hafiz said the SQS was part of the state's ongoing efforts to address issues faced by the hospital, in addition to upgrading eight wards, toilets and surau facilities. The state is working with non-governmental organisations, which had contributed new hospital beds and mattresses as well as an ambulance. He said that Waqaf An-Nur has stationed a mobile clinic at HSA's entrance to provide additional support for the hospital's emergency and trauma department, which tends to get very busy at night and on weekends. 'They will be assisting HSA five days a week to tend to non-critical or level five cases such as fever or cough, which do not require a specialist doctor's attention. 'I have also directed Ling to station at least two additional doctors a day at the emergency and trauma department on a locum basis. I believe that can be done by next week,' he said. When asked about the proposal for a multi-level carpark, Onn Hafiz said a value assessment study has been completed. 'I understand that funding has been secured and the value assessment has just concluded,' he said. Aside from the current practice of parking within hospital grounds, he said patients have the alternative of parking at a free carpark at Pantai Lido, across the road from the hospital. Previously, Prime Minister Datuk Seri Anwar Ibrahim announced an allocation of RM500mil for first phase upgrades of the hospital on Sept 4, 2023. Among the proposed upgrades include the construction of a polyclinic and multi-storey car park to address hospital congestion.
Barnama
4 days ago
- Health
- Barnama
Johor Introduces Smart Queue System At HSA
JOHOR BAHRU, June 17 (Bernama) -- The Johor government has introduced the Smart Queue System (SQS), which utilises quick response (QR) codes, to facilitate patient access to specialist clinic services at Sultanah Aminah Hospital (HSA). Menteri Besar Datuk Onn Hafiz Ghazi said the system, the first of its kind to be implemented in a government hospital in Malaysia, was developed with a RM1 million allocation. He said the system will be rolled out in phases starting July 1. 'Previously, patients had to arrive early to get a queue number and were required to take two separate numbers -- one for the clinic and another for the pharmacy. 'With the SQS, patients only need a single queue number for both services, making the process more convenient and reducing overall waiting time,' he told a press conference after a working visit to the hospital today. Present was state Health and Environment Committee chairman Ling Tian Soon. Onn Hafiz said the system will also send notifications to patients' mobile phones when their turn is approaching. He added that the state government remains committed to enhancing services at HSA, including upgrading eight wards, the surau and restrooms, with the work expected to be completed by year-end. Asked about the multi-storey parking project at the hospital, he said it is currently undergoing a value assessment (VA) lab process.
The Sun
4 days ago
- Health
- The Sun
Johor launches Smart Queue System at Sultanah Aminah Hospital
JOHOR BAHRU: The Johor government has introduced the Smart Queue System (SQS), which utilises quick response (QR) codes, to facilitate patient access to specialist clinic services at Sultanah Aminah Hospital (HSA). Menteri Besar Datuk Onn Hafiz Ghazi said the system, the first of its kind to be implemented in a government hospital in Malaysia, was developed with a RM1 million allocation. He said the system will be rolled out in phases starting July 1. 'Previously, patients had to arrive early to get a queue number and were required to take two separate numbers -- one for the clinic and another for the pharmacy. 'With the SQS, patients only need a single queue number for both services, making the process more convenient and reducing overall waiting time,' he told a press conference after a working visit to the hospital today. Present was state Health and Environment Committee chairman Ling Tian Soon. Onn Hafiz said the system will also send notifications to patients' mobile phones when their turn is approaching. He added that the state government remains committed to enhancing services at HSA, including upgrading eight wards, the surau and restrooms, with the work expected to be completed by year-end. Asked about the multi-storey parking project at the hospital, he said it is currently undergoing a value assessment (VA) lab process.
The Sun
4 days ago
- Health
- The Sun
Johor introduces Smart Queue System at HSA
JOHOR BAHRU: The Johor government has introduced the Smart Queue System (SQS), which utilises quick response (QR) codes, to facilitate patient access to specialist clinic services at Sultanah Aminah Hospital (HSA). Menteri Besar Datuk Onn Hafiz Ghazi said the system, the first of its kind to be implemented in a government hospital in Malaysia, was developed with a RM1 million allocation. He said the system will be rolled out in phases starting July 1. 'Previously, patients had to arrive early to get a queue number and were required to take two separate numbers -- one for the clinic and another for the pharmacy. 'With the SQS, patients only need a single queue number for both services, making the process more convenient and reducing overall waiting time,' he told a press conference after a working visit to the hospital today. Present was state Health and Environment Committee chairman Ling Tian Soon. Onn Hafiz said the system will also send notifications to patients' mobile phones when their turn is approaching. He added that the state government remains committed to enhancing services at HSA, including upgrading eight wards, the surau and restrooms, with the work expected to be completed by year-end. Asked about the multi-storey parking project at the hospital, he said it is currently undergoing a value assessment (VA) lab process.
