Latest news with #SnowflakeAIDataCloud
Techday NZ
5 days ago
- Business
- Techday NZ
NiCE & Snowflake partner to boost secure AI-driven data sharing
NiCE has established a strategic collaboration with Snowflake, the artificial intelligence data cloud company, to facilitate secure sharing and automation of customer interaction data across enterprise operations. Collaboration scope The partnership will enable NiCE's CXone Mpower to integrate with Snowflake's AI data cloud, offering organisations open and flexible access to customer interaction data. This integration is designed to centralise data from multiple departments—spanning front-, middle-, and back-office functions—and provide a unified source for analytics, reporting, and AI-driven processes. According to the companies, the use of Snowflake Secure Data Sharing as part of the CXone Mpower bundle allows customer interaction data to be merged with operational data from across the enterprise. Organisations can automate tasks such as service fulfilment, billing, claims handling, and account updates, with the aim of improving efficiency and accuracy throughout the customer journey. Data sharing and automation Customers using CXone Mpower now have the option to leverage its integration with Snowflake either as part of their existing bundle or through expanded enterprise automation initiatives. The companies state that this capability enables secure, scalable data activation and sharing throughout the organisation. Barry Cooper, President, CX Division at NiCE, described the collaboration as an important development for enterprise automation, stating: Partnering with Snowflake is a pivotal step in helping enterprises automate across the front, middle and back office. By connecting customer interaction data with core operational systems through the Snowflake AI Data Cloud, this integration turns insights into action, powering AI-driven workflows, streamlining fulfillment processes, and delivering faster, smarter, and more personalised customer experiences across the enterprise. The integrated platform is intended to help enterprises capitalise on data from hundreds of customer attributes on each interaction, storing and sharing this data securely and at scale. According to NiCE, the approach is expected to facilitate better decision-making, improved productivity, and more consistent value delivery for customers using the combined platforms. Industry perspective Kieran Kennedy, Vice President, Data Cloud Product Partners at Snowflake, said the partnership demonstrates how Snowflake's partners can support enterprise transformation through the application of AI and data integration. This collaboration exemplifies how Snowflake partners are unlocking the value of AI-driven data across the enterprise. By connecting NiCE's customer interaction intelligence with broader enterprise ecosystems, we enable joint customers to automate previously siloed processes, accelerate AI adoption, and drive smarter business decisions, all from a single, secure platform. Omdia Principal Analyst Mila D'Antonio commented on the implications for data integration and automation in the customer experience domain: The NiCE-Snowflake collaboration directly addresses a longstanding challenge: connecting CX data with operational systems to enable true end-to-end automation. This integration allows enterprises to activate customer insights across departments, enhancing the ROI of both AI and data investments while driving agility and consistency in customer interactions. Broader impact Product and engineering teams are able to develop and operate applications on Snowflake's platform, taking advantage of its secure, scalable infrastructure. Snowflake's AI Data Cloud Product Partners aim to help businesses leverage these capabilities for greater insights, while Services Partners bring subject matter expertise and best practices to support customers across their data and AI initiatives. Both companies emphasise that the collaboration is designed to break down organisational silos and contribute to the development of workflow automation solutions, helping customers to integrate actionable insights directly into their operations. The offering is targeted at enabling business leaders, data scientists, and frontline teams to make informed decisions, improve efficiency, and deliver enhanced, personalised experiences throughout the customer lifecycle.
Business Wire
6 days ago
- Business
- Business Wire
NiCE CXone Mpower Builds on Snowflake AI Data Cloud to Unlock Secure, Scalable CX Automation Across the Front, Middle and Back Office
BUSINESS WIRE)-- NiCE (Nasdaq: NICE) today announced a strategic collaboration with Snowflake, the AI Data Cloud company, to unlock the full value of customer interaction data by enabling seamless, secure data sharing across the front, middle and back office through Snowflake Secure Data Sharing. This collaboration combines NiCE CXone Mpower's industry-leading AI for customer service automation with Snowflake's easy, connected, and trusted platform, enabling joint customers to seamlessly access and update data to automate customer service at scale. By working with Snowflake, the two companies will be able to deliver immediate value for customers and unlock new opportunities across the enterprise landscape. NiCE selected Snowflake for its ability to power secure, governed data collaboration and its shared commitment to eliminating operational silos. As a core component of every CXone Mpower bundle, Snowflake provides the foundation for the CXone Mpower data lake, centralizing all interaction data from across the platform and enabling that data to be merged with associated data beyond the front office. This extends the depth and breadth of CXone Mpower, enabling customers to leverage reporting, dashboarding, analytics and AI, from a single, trusted and ecosystem-wide source of truth. By expanding the reach of CX data into middle and back-office systems, organizations will be able to automate processes such as service fulfillment, billing, claims handling, and account updates, dramatically improving speed, accuracy, and efficiency. Available today, customers can leverage CXone Mpower's built-in integration with Snowflake to securely share and activate customer interaction data across their enterprise, either as part of their current CXone Mpower bundle or through expanded enterprise automation initiatives. Barry Cooper, President, CX Division, NiCE, said, 'Partnering with Snowflake is a pivotal step in helping enterprises automate across the front, middle and back office. By connecting customer interaction data with core operational systems through the Snowflake AI Data Cloud, this integration turns insights into action, powering AI-driven workflows, streamlining fulfillment processes, and delivering faster, smarter, and more personalized customer experiences across the enterprise.' By leveraging the Snowflake AI Data Cloud, NiCE is joining Snowflake in empowering every enterprise to achieve its full potential through data and AI to help organizations harness the full potential of their customer experience insights. With CXone Mpower analyzing hundreds of customer attributes per interaction, Snowflake provides the secure, scalable foundation to store, share, and activate this rich data across the enterprise. This collaboration empowers enterprises to operationalize interaction data at scale, integrate it seamlessly into enterprise ecosystems, and accelerate the development of AI-driven CX innovations. 'This collaboration exemplifies how Snowflake partners are unlocking the value of AI-driven data across the enterprise,' said Kieran Kennedy, VP, Data Cloud Product Partners, Snowflake. 'By connecting NiCE's customer interaction intelligence with broader enterprise ecosystems, we enable joint customers to automate previously siloed processes, accelerate AI adoption, and drive smarter business decisions, all from a single, secure platform.' This will enable joint customers to break down data silos and deliver smarter, faster, and more personalized customer experiences. With governed, secure access to high-quality CX data linked to associated ecosystem data, business leaders, data scientists, and frontline teams can make better decisions, enhance productivity, and drive consistent value across the customer journey. 'The NiCE-Snowflake collaboration directly addresses a longstanding challenge: connecting CX data with operational systems to enable true end-to-end automation. This integration allows enterprises to activate customer insights across departments, enhancing the ROI of both AI and data investments while driving agility and consistency in customer interactions,' said Mila D'Antonio, Principal Analyst, Omdia. By building tools, applications and solutions on Snowflake, product and engineering teams are able to develop, scale, and operate without operational burden, delivering differentiated products to their customers. Snowflake AI Data Cloud Product Partners help customers maximize Snowflake's flexibility, performance, and ease of use to deliver more meaningful insights. AI Data Cloud Services Partners provide industry experience, technical expertise, and strategic best practices to help customers mitigate risk and drive business value with Snowflake throughout their entire data and AI journey. To learn more about becoming an AI Data Cloud partner, click here. About NiCE NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking Statements This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the 'Company'). In some cases, such forward-looking statements can be identified by terms such as 'believe,' 'expect,' 'seek,' 'may,' 'will,' 'intend,' 'should,' 'project,' 'anticipate,' 'plan,' 'estimate,' or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the 'SEC'). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Yahoo
6 days ago
- Business
- Yahoo
NiCE CXone Mpower Builds on Snowflake AI Data Cloud to Unlock Secure, Scalable CX Automation Across the Front, Middle and Back Office
NiCE and Snowflake will deliver open, flexible and seamless access to customer interaction data, unlocking actionable insights and accelerating enterprise-wide innovation HOBOKEN, N.J., June 16, 2025--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced a strategic collaboration with Snowflake, the AI Data Cloud company, to unlock the full value of customer interaction data by enabling seamless, secure data sharing across the front, middle and back office through Snowflake Secure Data Sharing. This collaboration combines NiCE CXone Mpower's industry-leading AI for customer service automation with Snowflake's easy, connected, and trusted platform, enabling joint customers to seamlessly access and update data to automate customer service at scale. By working with Snowflake, the two companies will be able to deliver immediate value for customers and unlock new opportunities across the enterprise landscape. NiCE selected Snowflake for its ability to power secure, governed data collaboration and its shared commitment to eliminating operational silos. As a core component of every CXone Mpower bundle, Snowflake provides the foundation for the CXone Mpower data lake, centralizing all interaction data from across the platform and enabling that data to be merged with associated data beyond the front office. This extends the depth and breadth of CXone Mpower, enabling customers to leverage reporting, dashboarding, analytics and AI, from a single, trusted and ecosystem-wide source of truth. By expanding the reach of CX data into middle and back-office systems, organizations will be able to automate processes such as service fulfillment, billing, claims handling, and account updates, dramatically improving speed, accuracy, and efficiency. Available today, customers can leverage CXone Mpower's built-in integration with Snowflake to securely share and activate customer interaction data across their enterprise, either as part of their current CXone Mpower bundle or through expanded enterprise automation initiatives. Barry Cooper, President, CX Division, NiCE, said, "Partnering with Snowflake is a pivotal step in helping enterprises automate across the front, middle and back office. By connecting customer interaction data with core operational systems through the Snowflake AI Data Cloud, this integration turns insights into action, powering AI-driven workflows, streamlining fulfillment processes, and delivering faster, smarter, and more personalized customer experiences across the enterprise." By leveraging the Snowflake AI Data Cloud, NiCE is joining Snowflake in empowering every enterprise to achieve its full potential through data and AI to help organizations harness the full potential of their customer experience insights. With CXone Mpower analyzing hundreds of customer attributes per interaction, Snowflake provides the secure, scalable foundation to store, share, and activate this rich data across the enterprise. This collaboration empowers enterprises to operationalize interaction data at scale, integrate it seamlessly into enterprise ecosystems, and accelerate the development of AI-driven CX innovations. "This collaboration exemplifies how Snowflake partners are unlocking the value of AI-driven data across the enterprise," said Kieran Kennedy, VP, Data Cloud Product Partners, Snowflake. "By connecting NiCE's customer interaction intelligence with broader enterprise ecosystems, we enable joint customers to automate previously siloed processes, accelerate AI adoption, and drive smarter business decisions, all from a single, secure platform." This will enable joint customers to break down data silos and deliver smarter, faster, and more personalized customer experiences. With governed, secure access to high-quality CX data linked to associated ecosystem data, business leaders, data scientists, and frontline teams can make better decisions, enhance productivity, and drive consistent value across the customer journey. "The NiCE-Snowflake collaboration directly addresses a longstanding challenge: connecting CX data with operational systems to enable true end-to-end automation. This integration allows enterprises to activate customer insights across departments, enhancing the ROI of both AI and data investments while driving agility and consistency in customer interactions," said Mila D'Antonio, Principal Analyst, Omdia. By building tools, applications and solutions on Snowflake, product and engineering teams are able to develop, scale, and operate without operational burden, delivering differentiated products to their customers. Snowflake AI Data Cloud Product Partners help customers maximize Snowflake's flexibility, performance, and ease of use to deliver more meaningful insights. AI Data Cloud Services Partners provide industry experience, technical expertise, and strategic best practices to help customers mitigate risk and drive business value with Snowflake throughout their entire data and AI journey. To learn more about becoming an AI Data Cloud partner, click here. About NiCE NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking StatementsThis press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. View source version on Contacts Corporate Media Contact Christopher Irwin-Dudek, +1 201 561 4442, media@ ETInvestors Marty Cohen, +1 551 256 5354, ir@ ETOmri Arens, +972 3 763 0127, ir@ CET Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Techday NZ
11-06-2025
- Business
- Techday NZ
Blue Yonder wins top Snowflake award for supply chain AI
Blue Yonder has been named the 2025 Retail & Consumer Goods Data Cloud Product Partner of the Year by Snowflake. Blue Yonder was awarded this recognition for its contributions as part of the Snowflake AI Data Cloud ecosystem, collaborating to help customers unify data from various sources and enhance decision-making processes. The partnership between the two companies enables Blue Yonder to incorporate Snowflake's data management capabilities into the Blue Yonder Platform. This integration provides customers with real-time access to data, aiming to allow for faster and higher-quality decisions across supply chain operations. According to the two companies, one of the central benefits of this partnership is the ability to perform simultaneous execution of thousands of supply chain scenarios, by leveraging machine learning technology within a unified platform environment. This approach is designed to lower costs, minimise complexity, and reduce the time typically required by conventional supply chain marketplaces. Partnership achievements The companies note that seamless data sharing and collaboration are key aspects of the solution, intending to bring together internal and external data sources for a consolidated view. This foundation is meant to help businesses respond more rapidly to dynamic market demands. Chris Burchett, Senior Vice President, Generative AI, Blue Yonder, outlined the relationship between the two companies and its impact on customers. "By combining our advanced supply chain technology with Snowflake's robust data management capabilities, we deliver true end-to-end supply chain solutions that enhance performance, scalability and resilience for our shared customers," said Chris Burchett, Senior Vice President, Generative AI, Blue Yonder. "We're honored to receive this prestigious award for the fourth year in a row and are excited to continue our collaboration with Snowflake to provide innovative solutions and transformative results for retailers, manufacturers and logistics service providers worldwide." This marks the fourth consecutive year that Blue Yonder has received a partner award from Snowflake. Industry recognition Kieran Kennedy, Vice President, Data Cloud Product Partners, Snowflake, commented on the selection of Blue Yonder for this year's award. "We are proud to name Blue Yonder as our Retail & Consumer Goods Data Cloud Product Partner of the Year," said Kieran Kennedy, VP, Data Cloud Product Partners, Snowflake. "As a leader in supply chain technology, Blue Yonder is expertly leveraging the power of our AI Data Cloud across their platform, driving significant value and innovation for our shared customers. This award recognizes their commitment to data-driven transformation and the remarkable results they are delivering in the supply chain space through our collaborative partnership." Role in supply chain management As a result of the ongoing collaboration, Blue Yonder and Snowflake state that they are supporting retailers, manufacturers, and logistics service providers in their digital supply chain transformations. The companies describe their joint solution as providing business users access to the data and tools required to address growing supply chain complexity. Current use cases highlighted by the partnership include the application of advanced analytics and machine learning to supply chain data, enabling organisations to test scenarios and rapidly adapt to changing conditions in goods movement, demand, and logistics planning. The companies also referenced resources aimed at further explaining their collaborative approach to supply chain management and the application of generative AI in the sector. These resources include video interviews and presentations, although no event details were publicly referenced. Snowflake's AI Data Cloud is a key part of Blue Yonder's platform offering, and together, both organisations intend to support joint customers in becoming more agile and responsive in supply chain decision-making.
Techday NZ
09-06-2025
- Business
- Techday NZ
dbt Labs secures 2025 Snowflake award for AI data innovation
dbt Labs has been named the 2025 Snowflake Monetisation Data Cloud Product Partner of the Year by Snowflake. Snowflake presented the award to dbt Labs for its achievements as part of the Snowflake AI Data Cloud ecosystem, with a particular emphasis on enabling joint customers to integrate dbt as a data foundation with increased speed and simplicity. The companies have highlighted that this collaboration enables enterprises to discover, procure, and deploy dbt on the Snowflake platform. This, they say, allows organisations to maximise the value of their data and artificial intelligence investments, accelerate productivity throughout the Analytics Development Lifecycle (ADLC), and scale analytics capabilities to meet the demands of the AI era. Industry recognition "The Snowflake Marketplace is a powerful resource to connect enterprises to dbt, the standard for AI-ready structured data, and its latest features, all built to enable customers to bring more data stakeholders into the ADLC and capitalise on the massive opportunity AI is ushering in," said Shawn Toldo, Vice President, WW Partner Organization at dbt Labs. "Having one of our largest customers purchase dbt Cloud on Snowflake Marketplace last year is among our team's key achievements, and it's a testament to the strength of our partnership. We are honored to accept this year's Snowflake Monetisation Data Cloud Product Partner of the Year award and are eager to continue our collective work, delivering significant value to our current and future joint customers." This marks the third consecutive year that dbt Labs has received a Snowflake partner award, reflecting a continued investment in, and impact of, the ongoing partnership between the two companies. Both organisations have stated their commitment to supporting customers in developing cost-effective AI-powered insights and data assets, with the goal of enhancing organisational trust in both data and data teams. Partner perspective Kieran Kennedy, Vice President, Data Cloud Product Partners at Snowflake, commented on the recognition, saying, "We're proud to name dbt Labs as Snowflake's 2025 Monetization Partner of the Year. Their team's work with the AI Data Cloud ecosystem has delivered remarkable results for our shared customers, allowing for data-driven innovation at scale. This award underscores our mutual dedication to expanding the frontiers of data and AI capabilities." Customer impact According to both companies, the partnership has provided joint customers with the ability to more easily embed dbt's standards for AI-ready structured data within their data operations, which they suggest helps scale analytics projects and drive adoption among a broader range of data stakeholders. Snowflake has highlighted dbt Labs' role in enabling data teams to build and manage data assets that underpin AI initiatives, facilitating what both firms describe as organisational readiness for AI-driven analytics. Continued collaboration The companies referenced examples from the past year, including major customers purchasing dbt Cloud through the Snowflake Marketplace, as indicative of the partnership's strength. They state this arrangement has accelerated access to dbt's platform for enterprise users operating within Snowflake's ecosystem. Both dbt Labs and Snowflake have reiterated their focus on supporting data practitioners in producing robust, trusted data sets that can be used across various analytics functions, asserting that this underpins future advances in enterprise AI adoption. The companies have also indicated they will continue collective efforts to develop integrated offerings, supporting customers with the necessary tools to respond to the evolving role of data in the enterprise and the expanding scope of artificial intelligence projects.
