Latest news with #POSB
CNA
13-06-2025
- Business
- CNA
How to protect your cards from mobile wallet scams with DBS
You're shopping online when you come across an irresistible deal. The price seems too good to be true – and unfortunately, it is. Without realising it, you've landed on a phishing site. Eager to secure the bargain, you enter your card details to make a payment. Soon after, an SMS message arrives, prompting you to add your card to your mobile wallet such as Apple Pay, Google Pay or Samsung Pay. Without a second thought, you enter the one-time password (OTP) sent to you. Everything appears normal – until you notice unauthorised transactions on your card. This scenario is playing out daily for hundreds of Singaporeans, who are falling prey to increasingly sophisticated mobile wallet scams. According to the Singapore Police Force, mobile wallet scammers made off with over S$1.2 million in just three months. In many of these cases, scammers trick victims into handing over OTPs, allowing them to link stolen card details to mobile wallets. Once the card is added, scammers immediately start making purchases, leaving the victim with fraudulent charges. As part of its efforts to counter the growing threat of mobile wallet phishing, DBS has introduced a new feature in its digibank app. To add a DBS or POSB card to a mobile wallet, customers must first enable the new Mobile Wallets toggle under the app's Payment Controls section. This toggle is switched off by default to block unauthorised additions and create a deliberate pause so users can verify the transaction before proceeding. For added security, the toggle can only be enabled for 10 minutes and will automatically switch off after. Mr Calvin Ong, head of consumer banking at DBS, said that the new feature encourages customers to stay vigilant when managing their digital transactions. SET MULTIPLE SAFEGUARDS WITH DBS PAYMENT CONTROLS DBS' digibank app lets customers take charge of their security with just a few taps. With Payment Controls, customers can protect themselves from unauthorised transactions if their card is misplaced, stolen or compromised. They can selectively disable e-commerce, cash advances, contactless payments, overseas in-store transactions or their card's overseas magnetic stripe when needed. Customers can temporarily lock a card if they suspect phishing activity or misplace their card. They can also set monthly spending limits for themselves and supplementary card holders to minimise risk. 'DBS is the first and only bank in Singapore to introduce comprehensive self-managed security features such as payment controls and security checkup in our digibank app,' said Mr Ong. 'These tools empower customers with multiple layers of protection, giving them greater control over their finances.' COMBATING SCAMS WITH BUILT-IN COGNITIVE BREAKS To help customers assess whether their credit card is being legitimately added to a mobile wallet, DBS has also introduced cognitive breaks into the user journey. These are intentional pauses in the transaction process that prompt users to slow down and review their actions, giving them a moment to consider whether the request is genuine. Cognitive breaks are part of DBS' broader anti-scam strategy, which includes self-managed tools such as customised alerts on the digibank app. Customers can choose to receive notifications for transactions above a specified amount – even as low as S$0.01 (excluding recurring charges like streaming subscriptions). DBS' ANTI-SCAM DEFENCE IN REAL TIME Beyond app-based features, DBS deploys real-time fraud surveillance, advanced security infrastructure and works closely with the Singapore Police Force's Anti-Scam Centre through embedded personnel who monitor and act on suspicious transactions in real time. The bank also drives public awareness of scams, while its Bank Safely Hub provides timely scam alerts and tips to help customers stay protected. 'As scams grow more sophisticated, joint vigilance with our customers is essential,' said Mr Ong. 'We will continue to expand our suite of self-managed security features, anti-scam educational resources and community outreach, to empower customers to take control of their own security.'
BusinessToday
02-06-2025
- Business
- BusinessToday
DBS Customers Complain Of "Lag" In Accessing Mobile App
DBS and POSB customers are 'experiencing slowness' in accessing the digibank mobile app, the bank said on Monday (Jun 2). In a post on Facebook, DBS said: 'Some customers are experiencing slowness logging into DBS digibank Mobile.'While the bank is working to recover services fully, customers can continue to make payments, check account balances, withdraw cash and place trades on the bank's other channels, DBS added. 'We are sorry for the inconvenience caused and appreciate your patience and understanding.' On outage tracking site Downdetector, users began lodging reports at 2.17pm, spiking to 1,060 reports at 3.34pm. In the comment section of the bank's latest post on Facebook, one user wrote: 'Your app is down again.' As of about 3.45pm, about 10 users said they had trouble accessing the app. 'This is becoming increasingly embarrassing,' read a comment. A Facebook user asked why there was no update from the bank, while another noted experiencing slowness when logging into the app from a week ago. CNA Related
Straits Times
02-06-2025
- Business
- Straits Times
DBS and POSB users report not being able to log on to digital banking services
Over 1,735 reports in total were recorded for DBS and POSB services as at 3.40pm. PHOTO: SCREENGRAB FROM DBS APP DBS, POSB users report not being able to log in to digital banking services SINGAPORE – Some DBS and POSB customers could not log in to the banks' digital banking services for over two hours on June 2 afternoon. From around 2pm, users began reporting the disruption to both the app and website on Downdetector, a website that tracks service disruptions. More than 1,735 reports in total were recorded for DBS and POSB services as at 3.40pm. Several users also took to social media to highlight the disruption. In a comment on the latest post on DBS' official Facebook page, dated May 30, one user wrote on June 2: 'Sorry DBS my DBS application cannot be accessed, what is the problem now?' Another Facebook user, who identified himself only as Willy, told The Straits Times that he could not log in from 2.50pm. 'I needed to make an urgent payment. So I used another bank to pay,' he said. In a Facebook update at 4.38pm, DBS said access to the DBS/POSB app 'has returned to normal as at 4.08pm'. 'We appreciate our customers' patience and are sorry for the inconvenience caused,' the bank said. The bank previously faced a disruption of more than 12 hours on Oct 14, 2023, which affected its online and mobile services and physical card transactions. It led the Monetary Authority of Singapore (MAS) to impose a six-month restriction on DBS' non-essential banking activities. The restriction, implemented on Nov 1, 2023, was not extended beyond April 30, 2024. Join ST's WhatsApp Channel and get the latest news and must-reads.
Business Times
02-06-2025
- Business
- Business Times
DBS mobile app customers face intermittent access on Monday; bank says issue resolved
DBS and POSB customers had difficulties accessing the bank's mobile apps on Monday (Jun 2) afternoon. More than 1,000 reports were made on outage tracking site Downdetector since around 2 pm, mostly for mobile login and mobile banking issues. Digibank app customers were either unable to log in to their accounts, said online forums and comments on DBS' Facebook page. In November 2023, the Monetary Authority of Singapore imposed a six-month pause on non-essential activities on DBS, following repeated disruptions to its digital banking services. A DBS spokesperson told The Business Times that 'some customers (were) experiencing slowness logging into DBS digibank Mobile'. Affected customers could continue using DBS PayLah!, digibank Online Internet banking services, as well as DBS/POSB credit or debit cards to make payments, as the bank worked to fully recover services. DBS said it has since resolved the issue, with access into DBS/POSB digibank Mobile returning to normal as at 4:08 pm.
CNA
02-06-2025
- Business
- CNA
DBS, POSB customers 'experiencing slowness' when logging into banking services on mobile app
SINGAPORE: DBS and POSB customers are "experiencing slowness" in accessing the digibank mobile app, the bank said on Monday (Jun 2). In a post on Facebook, DBS said: "Some customers are experiencing slowness logging into DBS digibank Mobile." While the bank is working to recover services fully, customers can continue to make payments, check account balances, withdraw cash and place trades on the bank's channels, DBS added. On outage tracking site Downdetector, users began lodging reports at 2.17pm, spiking to 922 reports at 3.10pm. In the comment section of the bank's latest post on Facebook, one user wrote: "Your app is down again." As of about 3.45pm, about 10 users said they had trouble accessing the app. "This is becoming increasingly embarrassing," read a comment. PREVIOUS DISRUPTIONS In March 2025, DBS' services, including mobile banking, ATMs and NETS were disrupted overnight, with complaints on Mar 8 spiking after midnight and persisting past 9am. Singapore's largest lender was also hit by a string of disruptions to its digital banking services in 2023, prompting the Monetary Authority of Singapore to bar the bank from any acquisitions of new business ventures for six months. The bank was also required to pause non-essential IT changes for six months and was not allowed to reduce the size of its branch and ATM networks in Singapore. DBS said in November 2023 that it had set aside a special budget of S$80 million to enhance its technology and system resiliency.
