DBS and POSB users report not being able to log on to digital banking services
Over 1,735 reports in total were recorded for DBS and POSB services as at 3.40pm. PHOTO: SCREENGRAB FROM DBS APP
DBS, POSB users report not being able to log in to digital banking services
SINGAPORE – Some DBS and POSB customers could not log in to the banks' digital banking services for over two hours on June 2 afternoon.
From around 2pm, users began reporting the disruption to both the app and website on Downdetector, a website that tracks service disruptions.
More than 1,735 reports in total were recorded for DBS and POSB services as at 3.40pm.
Several users also took to social media to highlight the disruption. In a comment on the latest post on DBS' official Facebook page, dated May 30, one user wrote on June 2: 'Sorry DBS my DBS application cannot be accessed, what is the problem now?'
Another Facebook user, who identified himself only as Willy, told The Straits Times that he could not log in from 2.50pm.
'I needed to make an urgent payment. So I used another bank to pay,' he said.
In a Facebook update at 4.38pm, DBS said access to the DBS/POSB app 'has returned to normal as at 4.08pm'.
'We appreciate our customers' patience and are sorry for the inconvenience caused,' the bank said.
The bank previously faced a disruption of more than 12 hours on Oct 14, 2023, which affected its online and mobile services and physical card transactions.
It led the Monetary Authority of Singapore (MAS) to impose a six-month restriction on DBS' non-essential banking activities. The restriction, implemented on Nov 1, 2023, was not extended beyond April 30, 2024.
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