Infobip Unveils CXOP: The Next Generation of AI-Powered Customer Conversations
India:
Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a game-changing solution that places agentic AI at the heart of every customer interaction. CXOP enables brands to move beyond static, rules-based workflows to deliver dynamic, goal-oriented conversations across marketing, sales, and support — at scale. The announcement builds on Infobip's AI Hub, marking a major step forward by natively infusing agentic AI across Infobip's entire award-winning product stack — unifying channels, data, and automation into a single intelligent platform.
Built on Microsoft Azure OpenAI in Foundry Models, CXOP uses intelligent AI agents to orchestrate personalized customer journeys across channels like WhatsApp, RCS, and web chat. These agents understand context, act autonomously, and seamlessly collaborate with human teams when needed — reducing time to resolution, improving loyalty, and cutting costs.
Today's consumers expect instant, relevant, and seamless interactions no matter what the channel. CXOP meets this demand by unifying messaging, automation, and AI-powered assistance within a single, intelligent platform that adapts to behavior, sentiment, and intent in real time.
With CXOP, businesses can:
Deliver empathetic, goal-driven AI interactions across channels
Slash response times and reduce service costs through automation
Increase lead conversion and campaign performance with real-time personalization
Support hybrid teams with human-in-the-loop for complex cases
Launch fast with no-code or full-code deployment options
At its core, CXOP leverages a network of intelligent, agentic AI assistants that understand user intent and execute context-sensitive workflows. These agents don't just answer — they guide, solve, and act, creating fluid, human-like experiences from lead generation to retention.
'CXOP enables enterprises to move beyond static workflows and deliver intelligent, empathetic interactions at scale,' said Ivan Ostojić, Chief Business Officer at Infobip. 'It's a foundational step toward building AI-first customer experiences that drive measurable business impact.'
'Using agentic AI instead of a rules-based automation, Infobip's new CXOP is an enhancement for customer experiences,' said Myladie Stoumbou, Sr Director, ISV Partnerships, at Microsoft. 'Available within the Microsoft Azure Marketplace, clients can access such certified products and eliminate the complexity of managing individual vendor relationships.'
About Infobip
Advertisement
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić.
Submit your press release
Disclaimer: The above press release comes to you under an arrangement with Business Wire. Business Upturn takes no editorial responsibility for the same.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Time Business News
41 minutes ago
- Time Business News
How to Use a Telegram Video Downloader Safely and Easily- TIME BUSINESS NEWS
Have you ever stumbled upon an interesting video in a Telegram group or channel and thought, 'I wish I could save this to watch later!'? You're not alone. With Telegram being a go-to platform for everything from tutorials to entertainment clips, it's natural to want an easy way to download those videos. That's where a Telegram video downloader comes in handy. But wait—is it safe? How can you download without getting tangled in shady links or putting your device at risk? Let's walk through it together, step by step, just like asking a tech-savvy friend for help. We'll break it down in simple terms—no tech degree required. A Telegram video downloader is a tool that allows you to save videos from Telegram chats or channels directly to your device. Think of it like a digital clipboard—you're just copying a video for your personal use. Here are a few common reasons: Offline viewing: No internet? No problem. No internet? No problem. Saving tutorials or recipes: Helpful content you want to revisit. Helpful content you want to revisit. Sharing across platforms: Maybe you want to share that funny video on WhatsApp or Instagram. In short, people use it to make Telegram videos more accessible. Yes and no. It depends on the content: Personal use? Generally okay. Generally okay. Reposting someone else's copyrighted content? That's a no-go. Rule of thumb: If you wouldn't be comfortable someone downloading and sharing your content without permission, don't do it to others. Not all downloaders are created equal. Some are helpful tools, others are traps full of ads or worse—malware. Here's what to look for: No registration required HTTPS secure (padlock in browser bar) Clean, minimal interface Positive user reviews Stick with known tools and avoid anything that looks sketchy or asks for unnecessary permissions. Let's compare: No installation needed Works on any browser Quick and simple May offer more features Can work offline Risk of hidden malware in third-party APKs Verdict? For most users, online tools are safer and easier unless you're downloading videos every day. Here's a simple process to follow: Open Telegram and find the video you want. Tap the 'Forward' option and copy the link (if available). Head over to the Save From Web website. Paste the link into the input box. Click 'Download' and choose your desired quality. Boom—your video is saved! If the video has no public link, you may need to download it directly via Telegram Web or desktop and then use a tool to extract it. Use a trusted browser (like Chrome or Firefox) Don't click on pop-ups Avoid 'Download Manager' suggestions unless you know the source Scan downloaded files with antivirus software Remember: If something feels off, it probably is. Some sites pretend to be Telegram downloaders just to trick users. Fake 'Play' buttons Requests to download additional software Suspicious redirects to unrelated pages Tip: Always check the website URL. Legitimate tools won't redirect you five times before showing a download button. Just like organizing your closet makes life easier, organizing your downloads can save you time later. Create a folder named 'Telegram Downloads' Add subfolders by topic (e.g., 'Cooking,' 'Tutorials,' 'Funny Clips') Regularly delete videos you no longer need This keeps your device clutter-free and helps you find things quickly. Using a Telegram video downloader can be super convenient when done the right way. It's like grabbing your favorite snack off the shelf—easy, satisfying, and quick. Stay safe Use trustworthy tools Respect copyright laws With these tips, you can download your favorite Telegram videos without stress or risk. Now go ahead—try it out. That tutorial you loved or the recipe you couldn't stop watching? It's waiting for you to hit 'Download.' 🎬✅ TIME BUSINESS NEWS
Yahoo
3 hours ago
- Yahoo
Alibaba Cloud Opens Second Korea Node
Alibaba(NYSE:BABA) Cloud is set to launch its second South Korea data centre by end-June, part of a 380 billion yuan ($52.9 billion) AI and cloud push. Bloomberg reports the new facility will bolster resilience and flexibility for local customers, supporting generative AI use cases across industries. Yoon Yong-joon, Alibaba Cloud's country manager, says the centre will deepen the digital ecosystem and spur AI innovation. This follows Alibaba's earlier commitment to massive infrastructure build-out in Asia. The move also aligns with global peers: SK Telecom and Amazon (NASDAQ:AMZN) Web Sevice (AWS) are partnering on a 103 MW AI data hub in Ulsan, with construction kicking off in August and an ultimate plan to house 60,000 GPUs, aiming to be Korea's largest AI-focused campus. A second Alibaba Cloud node strengthens data sovereignty and performance for enterprises in South Korea, reducing latency and ensuring compliance with local regulations. For Alibaba, it cements its standing against AWS, Microsoft (NASDAQ:MSFT) Azure, and Google(NASDAQ:GOOG) Cloud in a key growth market hungry for generative AI services. As AI workloads surge, redundant, high-capacity data centres will be a competitive differentiator. Watch uptime metrics, customer onboarding rates, and GPU availability as the new centre goes live. This article first appeared on GuruFocus. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
4 hours ago
- Yahoo
Meta Warns Iran May Block WhatsApp Amid Snooping Allegations
Meta (META, Financials) expressed concern that Iran may move to block WhatsApp following claims by Iranian state media that the messaging platform is being used by Israel for surveillance. The U.S. tech company strongly denied the allegations, calling them false reports, and warned they could be used as a pretext to restrict access to its services at a critical time. Warning! GuruFocus has detected 4 Warning Sign with META. Meta said, We're concerned these false reports will be an excuse for our services to be blocked at a time when people need them the most. The company emphasized that WhatsApp uses end-to-end encryption, meaning that neither Meta nor third parties can access the contents of messages. It also clarified that it does not track users' exact locations or log who is messaging whom. The statement came in response to Iran's state-run IRNA urging citizens to delete WhatsApp, claiming the Zionist regime is exploiting the app to gather private data. In a broadcast shared by Rudaw, an IRNA host warned viewers about potential surveillance targeting individuals linked to sensitive sectors, including nuclear science. While Meta confirmed it does not provide bulk data to any government, it acknowledged that metadatasuch as contacts and device informationcan be shared under specific legal requests. Meta also pointed to over a decade of transparency reports outlining such disclosures. WhatsApp, along with Instagram, was previously banned in Iran in 2022 during nationwide protests. That ban was lifted two months later as part of reforms introduced by President Masoud Pezeshkian to expand internet freedoms. This article first appeared on GuruFocus.
