Latest news with #Infobip
Zawya
a day ago
- Business
- Zawya
Infobip named among Top 75 in Fortune's Europe's Most Innovative Companies 2025
Global communications platform Infobip has been recognized among the top 75 companies in Fortune's inaugural ranking of Europe's Most Innovative Companies for 2025. It holds the position of number 68, placing it in the top 25% of all listed companies. This distinction reflects Infobip's ongoing commitment to advancing Europe's IT sector and digital infrastructure through cutting-edge innovation. The first Fortune Europe's Most Innovative Companies list, created in collaboration with Statista, evaluated 300 companies from 21 countries and 16 industries based on innovation culture, product development, and process improvements. Infobip is at the forefront of Europe's digital transformation. Infobip participates in the IPCEI-CIS project, which aims to build the next-generation global communications platform, thereby reinforcing Europe's competitiveness in the tech sector. Infobip's involvement in the IPCEI-CIS project, along with partnerships with Deutsche Telekom AG, NVIDIA, Telefónica, and others, demonstrates its continuous commitment to progress with innovation. Silvio Kutić, CEO at Infobip, said: 'Being recognised among Europe's Most Innovative companies by Fortune highlights our ongoing commitment to the cutting-edge. At Infobip, we foster an environment that values experimentation and collaboration, viewing failure as a stepping stone to innovation, which has enabled us to redefine omnichannel communications. As companies strive to enhance their engagement strategies, we frequently play the role of innovation executor, helping businesses across industries advance their conversational adoption journey and keep pace with AI innovation.' Infobip's technology powers customer engagement for leading brands, from enabling WhatsApp ride-booking for Uber in India to deploying advanced AI assistants for European fintech and retail leaders. The company's omnichannel solutions help businesses worldwide deliver secure, personalized, and seamless customer experiences. Recent projects with customers like NEXT, Digitaleo, and AXA showcase the company's innovative work with AI and RCS to elevate their engagement strategies. Infobip also drives industry dialogue through initiatives like the annual SHIFT Conference, which brings together developers and tech executives to explore the future of AI and digital transformation. This year's event will be held from September 14-16 in Zadar, Croatia, with a focus on AI's impact on software development and creativity. Grethe Schepers, Lists Director, Europe at Fortune, said: 'This list isn't just about who's ahead today—it's a spotlight on the bold thinkers across Europe who are redefining industries from the inside out. Innovation isn't just a buzzword here; it is a core and defining strength for Europe.' See Europe's Most Innovative Companies List 2025 here: About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Recent award wins include: Infobip named among Top 75 in Fortune's Europe's Most Innovative Companies 2025, placing it in the top 25% of all listed organizations (June 2025) Infobip ranked as a Leader in the Omdia CPaaS Universe Report for the third time (April 2025) Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research's RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024) Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) Infobip named to Fast Company's Annual List of the World's Most Innovative Companies (March 2024)
Business Upturn
2 days ago
- Business
- Business Upturn
Infobip Unveils CXOP: The Next Generation of AI-Powered Customer Conversations
India: Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a game-changing solution that places agentic AI at the heart of every customer interaction. CXOP enables brands to move beyond static, rules-based workflows to deliver dynamic, goal-oriented conversations across marketing, sales, and support — at scale. The announcement builds on Infobip's AI Hub, marking a major step forward by natively infusing agentic AI across Infobip's entire award-winning product stack — unifying channels, data, and automation into a single intelligent platform. Built on Microsoft Azure OpenAI in Foundry Models, CXOP uses intelligent AI agents to orchestrate personalized customer journeys across channels like WhatsApp, RCS, and web chat. These agents understand context, act autonomously, and seamlessly collaborate with human teams when needed — reducing time to resolution, improving loyalty, and cutting costs. Today's consumers expect instant, relevant, and seamless interactions no matter what the channel. CXOP meets this demand by unifying messaging, automation, and AI-powered assistance within a single, intelligent platform that adapts to behavior, sentiment, and intent in real time. With CXOP, businesses can: Deliver empathetic, goal-driven AI interactions across channels Slash response times and reduce service costs through automation Increase lead conversion and campaign performance with real-time personalization Support hybrid teams with human-in-the-loop for complex cases Launch fast with no-code or full-code deployment options At its core, CXOP leverages a network of intelligent, agentic AI assistants that understand user intent and execute context-sensitive workflows. These agents don't just answer — they guide, solve, and act, creating fluid, human-like experiences from lead generation to retention. 'CXOP enables enterprises to move beyond static workflows and deliver intelligent, empathetic interactions at scale,' said Ivan Ostojić, Chief Business Officer at Infobip. 'It's a foundational step toward building AI-first customer experiences that drive measurable business impact.' 'Using agentic AI instead of a rules-based automation, Infobip's new CXOP is an enhancement for customer experiences,' said Myladie Stoumbou, Sr Director, ISV Partnerships, at Microsoft. 'Available within the Microsoft Azure Marketplace, clients can access such certified products and eliminate the complexity of managing individual vendor relationships.' About Infobip Advertisement Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Submit your press release Disclaimer: The above press release comes to you under an arrangement with Business Wire. Business Upturn takes no editorial responsibility for the same.
National Post
3 days ago
- Business
- National Post
Infobip First to Launch RCS Messaging Across All Four Major U.S. Telecom Carriers
Article content As Rich Communication Services (RCS) becomes the next generation of text messaging, Infobip further establishes its brand presence and services in the U.S. by officially signing with major carriers. Article content CHICAGO — Global communications platform Infobip is the first to launch RCS messaging with the top four U.S. telecom carriers. Now, businesses using these four major carriers can transform the way they communicate with customers through interactive, engaging mobile content via RCS messaging, powered by Infobip. Article content Following the skyrocketing adoption of RCS, all major wireless carriers are rolling out support for the transformative messaging channel that sets a new standard for mobile messaging. RCS offers a more versatile and feature-rich experience than traditional, text-only SMS messaging. By operating over Wi-Fi and mobile data, RCS offers a plethora of benefits including high resolution images and video, enhanced group chat functions, interactive features that enable recipients to easily book appointments and more. Article content These capabilities amplify brands' omnichannel marketing strategies by effectively keeping customers engaged. Through Infobip's RCS availability across major U.S. carriers, U.S. brands can offer interactive features and branding opportunities, resulting in more personalized, engaging customer journeys and stronger customer relationships through dynamic, branded two-way conversations. Article content 'RCS offers marketers a whole new way for brands to communicate with consumers through mobile,' said Jamie Elden, CRO, Listrak. 'We were thrilled to collaborate with Infobip and Dooney & Bourke to become the first marketing platform provider to launch an RCS marketing campaign in the United States. Together, we were able to demonstrate how the elevated creative experience that consumers expect from luxury fashion and beauty brands can be translated into mobile messaging, as well as the results that it delivers.' Article content Infobip has since worked with Listrak, the retail industry's leading cross-channel marketing platform, along with American heritage handbag and fine leather goods brand, Dooney & Bourke, to launch '12 Days of Dooney'; the first RCS marketing campaign in the United States. Launched as a test campaign during the 2024 holiday season, Infobip, Listrak, and Dooney & Bourke collaborated to target subscribers via campaign messages that focused on holiday shopping promotions. As a result of the integration, RCS more than doubled the revenue per send compared to SMS/ MMS campaigns. Article content 'As evident by our most recent Messaging Trend Report, which found a 500% increase in RCS usage year-on-year, both telecoms and businesses are seeking out better ways to leverage this evolutionary messaging channel,' Ivan Ostojic, Chief Business Officer at Infobip. 'Now that Infobip's RCS Business Messaging is available across the biggest telco providers in the U.S., leading brands can effectively engage and communicate with targeted customers throughout the world's largest economy.' Article content About Infobip Article content Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Article content Recent award wins include: Article content About Listrak Article content Article content Article content Article content Article content Article content
Zawya
4 days ago
- Business
- Zawya
Infobip Unveils Conversational Experience Orchestration Platform (CXOP): The Next Generation of Artificial Intelligence (AI)-Powered Customer Conversations
Global cloud communications platform Infobip ( today announced its Conversational Experience Orchestration Platform (CXOP) — a game-changing solution that places agentic AI at the heart of every customer interaction. CXOP enables brands to move beyond static, rules-based workflows to deliver dynamic, goal-oriented conversations across marketing, sales, and support — at scale. The announcement builds on Infobip's AI Hub, marking a major step forward by natively infusing agentic AI across Infobip's entire award-winning product stack — unifying channels, data, and automation into a single intelligent platform. Built on Microsoft Azure OpenAI in Foundry Models, CXOP uses intelligent AI agents to orchestrate personalized customer journeys across channels like WhatsApp, RCS, and web chat. These agents understand context, act autonomously, and seamlessly collaborate with human teams when needed — reducing time to resolution, improving loyalty, and cutting costs. Today's consumers expect instant, relevant, and seamless interactions no matter what the channel. CXOP meets this demand by unifying messaging, automation, and AI-powered assistance within a single, intelligent platform that adapts to behavior, sentiment, and intent in real time. With CXOP, businesses can: Deliver empathetic, goal-driven AI interactions across channels Slash response times and reduce service costs through automation Increase lead conversion and campaign performance with real-time personalization Support hybrid teams with human-in-the-loop for complex cases Launch fast with no-code or full-code deployment options At its core, CXOP leverages a network of intelligent, agentic AI assistants that understand user intent and execute context-sensitive workflows. These agents don't just answer — they guide, solve, and act, creating fluid, human-like experiences from lead generation to retention. 'CXOP enables enterprises to move beyond static workflows and deliver intelligent, empathetic interactions at scale,' said Ivan Ostojić, Chief Business Officer at Infobip. 'It's a foundational step toward building AI-first customer experiences that drive measurable business impact.' 'Using agentic AI instead of a rules-based automation, Infobip's new CXOP is an enhancement for customer experiences,' said Myladie Stoumbou, Sr Director ISV Partnerships, at Microsoft. 'Available within the Microsoft Azure Marketplace, clients can access such certified products and eliminate the complexity of managing individual vendor relationships.' For more information, contact: Marcelo Nahime Bojana Mandić About Infobip: Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Recent award wins include: Infobip ranked as Leader in the Omdia CPaaS Universe Report for the third time (April 2025) Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) Infobip named a CPaaS Leader for the third time in the IDC MarketScape (Feb 2025) Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research's RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024) Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) Infobip named to Fast Company's Annual List of the World's Most Innovative Companies (March 2024)
Korea Herald
4 days ago
- Business
- Korea Herald
Aduna collaborates with Microsoft to expand global reach and intelligence of network APIs
Microsoft to join the Aduna community to power the platform on Azure, integrate AI, and accelerate CAMARA network API adoption through the Azure ecosystem PLANO, Texas, June 17, 2025 /PRNewswire/ -- Aduna, the global aggregator of network APIs, today announced that Microsoft is joining the Aduna community as a technology partner. This collaboration will focus on scaling Aduna's platform built on Microsoft Azure and integrating Microsoft AI to unlock actionable insights and intelligence for enterprises and developers using network APIs globally. Through this strategic collaboration, Aduna's aggregated network APIs will be made available as native Microsoft services via partners in the Azure Marketplace. This will give Microsoft's global developer and enterprise community direct access to network functionality including SIM Swap detection, phone number verification, real-time device location, and on-demand quality-of-service controls. These APIs are standardized through the CAMARA open-source project, co-led by the GSMA and Linux Foundation, with full specifications, documentation, and code samples openly published on GitHub for easy integration and consistent implementation. "This engagement marks a pivotal step in enabling programmable networks at scale," said Anthony Bartolo, CEO of Aduna. "Built on Azure and aligned with CAMARA, Aduna will deliver intelligent, real-time network capabilities that are exposed via GitHub and Azure to the developers and enterprises who are shaping the digital economy." In addition to powering the platform and hosting the APIs, Microsoft will actively promote the value of network APIs and the CAMARA initiative and through its go-to-market activities with Aduna's partners, including Infobip and Vonage, Microsoft will help accelerate awareness, education, and adoption of network APIs across industries such as financial services, logistics, identity, and customer experience. Perspectives Microsoft Microsoft Spokesperson, Rick Lievano, CTO added, "Our collaboration will focus on the expansion and optimization of the Aduna cloud platform and using Microsoft AI to drive insights and intelligence for both Microsoft and Aduna customers when using Network APIs. Microsoft will also be actively marketing the benefits of network APIs and GSMA Open Gateway to its customer and developer community via partnership with Aduna CPaaS partners, Azure Marketplace and GitHub. Infobip "At Infobip, we see Aduna as an important enabler in bringing the CAMARA vision to life—making network APIs more accessible, consistent, and scalable across markets. Our collaboration with Aduna is rooted in shared goals: simplifying integration for enterprises, accelerating developer adoption, and driving innovation through open standards. With Microsoft and the Azure Marketplace, we're extending that reach even further where Azure Marketplace co-sell ready CAMARA solutions are key for acceleration —ensuring CAMARA-based APIs are available where developers build, and where businesses innovate." Viktorija Radman, Telecom Business Global Director at Infobip. Vonage "Vonage has embarked on a strategic mission to make Network APIs as accessible and intuitive as Communication APIs. We are creating value for our developer partners and enterprises by making it easy for them to access advanced network capabilities to build innovative solutions that scale their businesses, create operational efficiencies and enhance customer experiences," Christophe Van de Weyer, President and Head of Business Unit API, Vonage. "Through Vonage's partnership with Aduna, we are getting access to network APIs that enable us to create demand for network-powered digital solutions through our global community of developers, developer events, and a dedicated startup program to leverage high performance programmable networks to their full potential and drive AI-led digital transformation of businesses worldwide. We are excited to see Aduna expanding with Microsoft as this will significantly accelerate our journey by enabling us to reach and engage with the vast Azure developer community." About Microsoft Microsoft (Nasdaq "MSFT") enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. About Aduna Aduna is a landmark venture between some of the world's leading telecom operators and Ericsson, dedicated to enabling developers worldwide to accelerate innovation by leveraging networks to their full potential via common network Application Programming Interfaces (APIs). Its venture partners include: AT&T, Bharti Airtel, Deutsche Telekom, e&, KDDI, Orange, Reliance Jio, Singtel, Telefonica, Telstra, T-Mobile, Verizon and Vodafone. Aduna's developer partner platforms include Google Cloud, Infobip, Sinch, and Vonage. By combining network APIs from multiple operators globally under a unified platform based on the CAMARA open-source project, driven by the GSMA and the Linux Foundation, Aduna provides a standardized platform to foster collaboration, enhance user experiences, and drive industry growth.
