logo
Holyoke Medical Center recognized for equitable care efforts

Holyoke Medical Center recognized for equitable care efforts

Yahoo10-06-2025

HOLYOKE, Mass. (WWLP) – Holyoke Medical Center, located on Beech Street, has achieved a health care equity certification.
Easthampton aims to enhance transparency with new public records management
Holyoke Medical Center was awarded the Joint Commission's Health Care Equity Certification for excellence in its efforts to provide equitable care, treatment, and services. The center demonstrated that it has established processes to decrease health care disparities within its patient populations.
The center underwent an onsite review on May 13th, and during the visit, The Joint Commission evaluated compliance with certification standards under the following terms:
Leadership
Collaboration
Data collection
Provision of care
Performance improvement
Another way Holyoke Medical Center is improving health equity is by collecting data from patients and offering additional screening tools, which gives them a better understanding of the patient population, as well as insights to improve patient care, enhance treatment protocols, and provide education to specific populations.
'Holyoke Medical Center is proud to be recognized for its efforts to provide equitable health care to everyone,' said Spiros Hatiras, President and CEO of Holyoke Medical Center and Valley Health Systems. 'This certification is a testament to our team members who provide high quality, compassionate care to all of our patients, every day.'
'Providing equitable health care and reducing barriers to care is not new to Holyoke Medical Center,' added Sr. Vice President and Chief Quality Officer Avadhoot Gokhale. 'We have a specific Health Equity Strategic Plan to guide our organization in addressing the needs of our community. These initiatives have been ongoing for years and are identified in our Community Health Needs Assessments including free transportation to health care services, access to nutritious food, access to health insurance, workforce development, and a myriad of other services.'
'Health Care Equity Certification distinguishes those organizations that have made health care equity a strategic priority and those that collaborate with patients, families, caregivers and external organizations to help translate equitable health care into better health outcomes,' says Ken Grubbs, DNP, MBA, RN, executive vice president of Accreditation and Certification Operations and chief nursing officer, The Joint Commission. 'We commend Holyoke Medical Center for using The Joint Commission's certification process to promote that all its patient populations receive access to equitable care, treatment and services.'
WWLP-22News, an NBC affiliate, began broadcasting in March 1953 to provide local news, network, syndicated, and local programming to western Massachusetts. Watch the 22News Digital Edition weekdays at 4 p.m. on WWLP.com.
Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Orange background

Try Our AI Features

Explore what Daily8 AI can do for you:

Comments

No comments yet...

Related Articles

Building a Center of Excellence: Your IOP Startup Roadmap
Building a Center of Excellence: Your IOP Startup Roadmap

Time Business News

timea day ago

  • Time Business News

Building a Center of Excellence: Your IOP Startup Roadmap

The foundation of a successful Intensive Outpatient Program (IOP) lies in a clear and compelling clinical identity. Decide what populations your program will serve—adolescents, adults, or individuals with co-occurring mental health and substance use disorders. Choose your therapeutic modalities with intention, whether grounded in cognitive behavioral therapy, dialectical behavior therapy, trauma-informed care, or integrative holistic practices. Your program philosophy should distinguish your services while remaining evidence-based and outcomes-focused. This clarity guides your operational decisions and builds trust with clients and referral partners. Launching a structured outpatient program begins with a clear vision and a commitment to meeting community needs. It requires careful planning, including licensing, staffing, facility setup, and curriculum design tailored to mental health or substance use recovery. Understanding how to start an IOP program involves navigating regulatory requirements, insurance credentialing, and clinical protocols that ensure quality care. In the middle of this process, building partnerships with local providers and aligning with evidence-based practices is essential. With the right team and infrastructure, an IOP can provide flexible, impactful care that supports long-term recovery while allowing clients to maintain daily responsibilities. Launching an IOP requires navigating a web of licensing and regulatory requirements. Begin by consulting your state's behavioral health agency to determine licensure categories and service definitions. Your program will need written policies on clinical procedures, admissions criteria, discharge planning, and safety protocols. HIPAA compliance must be embedded into your documentation systems, communication tools, and facility design. Consider pursuing national accreditation through CARF or The Joint Commission to demonstrate clinical quality, bolster payer confidence, and attract higher-level referral partnerships. A financially sound IOP begins with a realistic budget and revenue model. Estimate startup costs including facility renovation, staffing, software systems, licensing fees, marketing, and insurance. Construct a detailed financial projection covering fixed and variable costs, census targets, and payer reimbursement rates. Establish your billing infrastructure early, with processes for verifying benefits, authorizations, claims submission, and appeals. Decide on your payer mix—commercial insurance, Medicaid, private pay—and ensure contracts are in place. Financial viability depends not just on census volume but on efficient billing and collection systems. Your physical environment should support both therapeutic effectiveness and operational efficiency. Select a location with high visibility, public transit access, and appropriate healthcare zoning. Design the space to include private therapy offices, group rooms, intake areas, administrative workstations, and restrooms that meet ADA standards. Incorporate calming, professional aesthetics that promote a sense of safety and dignity. Ensure privacy with soundproofing and layout strategies that avoid congestion or patient overlap. The right space reinforces your program's credibility and contributes directly to patient retention. The clinical and operational staff you hire will define your center's culture and effectiveness. Recruit licensed therapists, case managers, group facilitators, peer support specialists, and an experienced clinical director to oversee programming. Include administrative staff trained in behavioral health billing, scheduling, and compliance. Prioritize emotional intelligence, cultural competence, and alignment with your mission. Provide clear roles, clinical supervision, and continuing education to support growth and accountability. A cohesive team builds continuity of care and client satisfaction. Structure is key in IOP delivery. Develop a weekly treatment schedule that balances individual sessions, psychoeducation, process groups, and family involvement. Set clear participation expectations and define pathways for step-down or referral to higher levels of care. Create protocols for assessments, treatment planning, safety risk management, medication coordination, and progress evaluation. Use an EHR system tailored to behavioral health to streamline documentation, improve billing accuracy, and monitor outcomes. Consistent, replicable programming forms the bedrock of clinical excellence. A thoughtful, compliant marketing strategy ensures a strong launch. Develop branding and messaging that communicate professionalism, compassion, and clarity of services. Create referral partnerships with hospitals, therapists, school systems, and primary care physicians. Launch a website optimized for SEO with online intake forms, service details, and clinician bios. Use educational content and community presentations to establish authority and visibility. Ethical outreach—grounded in trust and transparency—positions your IOP as a preferred provider in the continuum of care. Establishing a behavioral health facility requires more than just clinical expertise—it demands strict adherence to regulatory standards. Organizations must navigate a maze of rules and documentation to ensure their operations meet state-specific requirements. In the middle of this process, DHCS Licensing for behavioral health becomes a pivotal step, determining whether a provider can legally deliver services in California. This licensing ensures that facilities uphold safety, ethical care, and treatment standards. Securing it involves thorough preparation, including policy development, facility inspections, and staff qualifications. Successfully obtaining licensure not only legitimizes the practice but also lays the groundwork for sustainable, high-quality care. Building an Intensive Outpatient Program isn't simply a business venture—it's the architecture of recovery. From licensing and staffing to financial sustainability and therapeutic integrity, every step must be handled with diligence and vision. When constructed with clinical rigor and operational discipline, your IOP becomes more than a treatment center; it becomes a beacon of support, resilience, and transformation for those navigating the road to mental wellness and recovery. TIME BUSINESS NEWS

The Smart Start: Your Step-by-Step Guide to Rehab Center
The Smart Start: Your Step-by-Step Guide to Rehab Center

Time Business News

time13-06-2025

  • Time Business News

The Smart Start: Your Step-by-Step Guide to Rehab Center

Launching a rehab center begins with defining your purpose. What community need are you meeting, and how will your approach stand out in the recovery landscape? Whether your focus is on residential treatment, outpatient services, or specialized care for dual-diagnosis clients, articulating your core identity sets the tone for every operational and clinical decision. Your mission should reflect not just what you do, but why it matters. Integrate your treatment philosophy—be it evidence-based therapy, holistic healing, or faith-based support—into a statement that guides staff, inspires stakeholders, and builds trust with clients. Starting a healthcare venture that transforms lives requires careful planning, regulatory understanding, and a commitment to quality care. Entrepreneurs entering this space must focus on creating a structured program, securing qualified staff, and building community trust. In the middle of this journey, opening a rehabilitation center demands compliance with state licensing requirements, zoning laws, and accreditation standards to ensure legitimacy and effectiveness. Financial planning, marketing strategies, and partnerships with healthcare providers are also essential components. With the right balance of compassion and business acumen, a rehabilitation facility can become a beacon of hope for individuals seeking recovery and renewal. Your rehab center must comply with a complex web of local, state, and federal regulations. Begin by reviewing your state's licensing requirements through the appropriate behavioral health or healthcare authority. Each type of treatment offered—detox, residential, IOP—comes with distinct mandates for staffing, facility structure, and emergency preparedness. Accreditation from CARF or The Joint Commission is often essential for insurance reimbursement and reputational credibility. Legal structures also need careful attention: choose the right business entity, obtain liability insurance, and craft policies for HIPAA compliance and risk management. Early legal diligence prevents costly setbacks later. Your clinical model should address the full continuum of care. Determine which levels you'll provide—detoxification, residential inpatient, partial hospitalization (PHP), intensive outpatient (IOP), and aftercare—and structure your services accordingly. Design a treatment curriculum that integrates individual and group therapy, family counseling, relapse prevention, and medical oversight. Evidence-based modalities like CBT, DBT, and MAT should be adapted to client needs. Tailor services for specific populations—adolescents, veterans, LGBTQ+ clients, or those with co-occurring mental health conditions—to elevate your center's relevance and effectiveness. Staffing is one of the most significant investments in your rehab center's success. Assemble a multidisciplinary team of licensed therapists, counselors, case managers, medical personnel, and support staff who not only meet regulatory qualifications but also reflect the values of your organization. Train staff in trauma-informed care, cultural competency, and confidentiality standards. A unified and compassionate team culture improves client outcomes, enhances safety, and reduces turnover. Your people are your most powerful asset—choose them with care and cultivate continuous professional growth. The physical environment should reinforce the therapeutic process. Residential programs require private and communal spaces for sleeping, therapy, dining, and recreation. Outpatient facilities must offer flexibility, privacy, and a professional but calming atmosphere. Ensure your building meets zoning, safety, and ADA compliance. Attention to detail—from lighting to furniture layout—can transform your space into a refuge for healing. Plan for essential features like medication storage, emergency access, and staff offices. The right facility reinforces both clinical goals and client dignity. Before opening your doors, construct a robust financial plan. Project your startup costs, monthly expenses, revenue expectations, and breakeven timeline. Include everything from staff salaries to licensing fees and marketing costs. Secure adequate working capital or financing to bridge the initial months of operations. Credential your facility with insurance payers to widen client access and stabilize income. Implement a strong revenue cycle management system for billing, claims, and collections. Behavioral health billing is complex, so working with professionals who specialize in the field is critical to your bottom line. Visibility drives admissions. Create a brand that reflects your mission, professionalism, and compassion. A modern, informative website is essential. Invest in digital marketing, content creation, and community outreach to position your center as a trusted recovery resource. Establish referral relationships with hospitals, therapists, court systems, and other community providers. Nurture these connections through transparent communication, shared goals, and reliability. Ethical marketing practices build long-term credibility and protect your organization's integrity. Daily operations must support consistent, high-quality care. Develop policies and procedures for client intake, staff responsibilities, clinical documentation, medication administration, and crisis intervention. Implement an EHR system tailored to behavioral health for accuracy and compliance. Create systems for measuring clinical outcomes, client satisfaction, and program performance. Use these insights to refine services, train staff, and maintain excellence. A culture of continuous improvement ensures your center remains adaptable and client-focused over time. Starting a behavioral health facility requires more than just a vision—it demands strict adherence to regulatory standards. From facility requirements to program structures, each step must align with state guidelines to ensure legal operation and high-quality care. In the middle of this process, DHCS Licensing for behavioral health becomes a central focus, serving as the gateway to legitimacy and funding eligibility. Securing this license confirms that a provider meets California's standards for safety, staffing, and treatment delivery. With proper licensing in place, behavioral health programs can confidently offer services while remaining compliant and responsive to community needs. Starting a rehab center is a serious undertaking that blends heart, structure, and vision. With thoughtful planning, strategic execution, and a relentless commitment to quality care, your facility can become a beacon of hope for individuals and families seeking lasting recovery. This guide provides the essential framework, but the soul of your center will come from the integrity and compassion you bring to the work. Done right, your rehab center will not only be a business—it will be a lifeline that transforms lives. TIME BUSINESS NEWS

United Way hosts diaper drive to aid families in need
United Way hosts diaper drive to aid families in need

Yahoo

time12-06-2025

  • Yahoo

United Way hosts diaper drive to aid families in need

GREENFIELD, Mass. (WWLP) – United Way of the Franklin & Hampshire Region (UWFH) is sponsoring a diaper drive for families in need through June 30. SNAP and WIC cannot be used to buy diapers, and can cost as much as $100 per month per child, with prices continuing to rise. In a study conducted by researchers at the University of Vermont and the Greater Boston Food Bank, around 36% of Massachusetts families with young children could not afford enough diapers for their children. Youth in Springfield showcase mental health in photo exhibit UWFH is looking to collect 20,000 diapers to distribute to 14 local agencies in their service area for families in need. While they accept all brands and sizes, donors are asked to give larger diaper sizes for children that are often harder to come by at local pantries, specifically sizes 4, 5, and 6, as well as pull-up training pants. There will be a standout on Saturday, June 21, from 10:30 a.m. to 12:30 p.m. at Stop & Shop in Northampton and Saturday, June 28, from 10 a.m. to 12 p.m. at Stop & Shop in Greenfield, where donations will be accepted. Greenfield Savings Bank is sponsoring the diaper driver and is matching all monetary donations up to $10,000. Online donations can be made WWLP-22News, an NBC affiliate, began broadcasting in March 1953 to provide local news, network, syndicated, and local programming to western Massachusetts. Watch the 22News Digital Edition weekdays at 4 p.m. on Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

DOWNLOAD THE APP

Get Started Now: Download the App

Ready to dive into a world of global content with local flavor? Download Daily8 app today from your preferred app store and start exploring.
app-storeplay-store