24x7 grievance monitoring in place: CM
New Delhi: Chief minister Rekha Gupta said on Sunday that to strengthen grievance redress, grievance boxes are being installed at govt offices, and the public grievance monitoring system (https://pgms.delhi.gov.in/) remains operational 24x7.
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She mentioned that through this platform, people can now track the status of their complaints and provide feedback online.
"Public trust is our greatest strength. Our govt is alert, compassionate and fully committed to resolving every public issue," she said. "We are putting into action Prime Minister Modi's belief that a govt should function as a 'sevak' (public servant), not as a ruler. We are fully committed to serving the people with accountability."
To ensure direct outreach and problem resolution, govt is engaging with the people through high-tech systems and on-ground public hearings, the CMO said.
Weekly Jan Sunwai Camps, led by district magistrates, are being held to directly address people's grievances, while a 24x7 Public Grievance Monitoring System (PGMS) remains active to ensure continuous redress. For added accessibility, complaint boxes are being placed outside govt offices.
Gupta said every person's grievances should be addressed in a timely, transparent and sensitive manner. The weekly Jan Sunwai camps are now being held in all revenue districts. These camps are attended by officials of departments, including the municipal corporation, Delhi Police, power and other departments.
These programmes are not just confined to govt offices but are being held in community spaces such as schools, chaupals and banquet halls to make people feel more at ease while presenting their concerns and expectations.
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Recently, camps were organised in subdivisions like Model Town, Kanjhawala, Seelampur, Kotwali, Civil Lines, Karol Bagh, Vasant Vihar, Punjabi Bagh, Kapashera, Sarita Vihar, and Dwarka. Over 600 people attended the most recent weekend camps.
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