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Hindustan Times
2 hours ago
- Politics
- Hindustan Times
Delhi govt holding weekly camps to resolve public grievances
The Delhi government is holding weekly Jan Sunwai camps led by the district magistrates to hear and resolve public grievances, the chief minister's office said on Sunday. These camps are being held in all revenue districts and are attended by officials from various departments, including the Municipal Corporation of Delhi (MCD), the Delhi Police, and the power department. Delhi chief minister Rekha Gupta. (ANI) Chief minister Rekha Gupta said that she also meets people at her residence to personally address their concerns. 'Public trust is our greatest strength. Our government is alert, compassionate and fully committed to resolving every public issue,' she said. These programmes are held at government offices and community spaces such as schools, local chaupals and banquet halls, the chief minister's office said. Delhi also has a 24x7 Public Grievance Monitoring System (PGMS) to ensure continuous redressal of complaints, the statement added. Complaint boxes are being placed outside government offices to allow people to submit their complaints easily, the statement said. The Jan Sunwai camps receive complaints about departments such as revenue, Delhi Jal Board, PWD, food and civil supplies, social welfare, health, Delhi Urban Shelter Improvement Board (DUSIB), education, irrigation and flood control, among others. Complaints are also received about the Delhi Police and MCD, covering issues such as encroachments, dark spots, sanitation, potable water, sewage problems, stray animals, road maintenance, illegal constructions, non-functional street lights and tree pruning, it added. Officers at the camps attempt to resolve issues on the spot and unresolved issues are referred to the concerned departments for timely action, the statement said. Recently, Jan Sunwai camps were organised in subdivisions like Model Town, Kanjhawala, Seelampur, Kotwali, Civil Lines, Karol Bagh, Vasant Vihar, Punjabi Bagh, Kapashera, Sarita Vihar and Dwarka. More than 600 people attended the most recent weekend camps. At least 1,260 people participated in the Jan Sunwai camps held on May 17, and more than 1,350 people participated in the camps on May 24.
The Hindu
3 hours ago
- Politics
- The Hindu
Grievance redress gets boost with tech, community camps: CM Rekha Gupta
Delhi Chief Minister Rekha Gupta on Sunday (June 22, 2025) said the Delhi Government is adopting hi-tech systems and increasing direct engagement with citizens to address public grievances more effectively. Asserting that resolving citizens' complaints was her administration's 'core commitment', Ms. Gupta said the Delhi government was implementing Prime Minister Narendra Modi's 'vision of transparent, time-bound governance'. 'To resolve issues efficiently, problems are being addressed in public hearing centers under the leadership of the District Magistrates (DMs) on weekends. A 24x7 Public Grievance Monitoring System (PGMS) is also operational,' the Chief Minister stated. Public outreach According to the Chief Minister's Office (CMO), on her directions, jan sunwayi (public hearing) camps are now being held every weekend across all 11 revenue districts. These camps are chaired by DMs and attended by senior officials from various departments, including the Municipal Corporation and Delhi Police. 'To make the process more citizen-friendly, these hearings are being held in community spaces such as schools, local chaupals, and banquet halls rather than restricting them to government offices,' the CMO said. In these camps, officials attempt to resolve grievances on the spot. Unresolved matters are referred to the departments concerned for timely follow-up. The hearings also see the participation of local MLAs, municipal councillors, Resident Welfare Associations, and residents. 'Over 600 citizens attended the most recent weekend camps. Earlier, 1,260 people participated on May 17 and over 1,350 on May 24. These are more than grievance redressal events. They reflect a commitment towards listening and acting promptly,' said the CMO in a statement. Last month, the Chief Minister instructed the installation of 'complaint and suggestion' boxes at the offices of DMs, Sub-District Magistrates, and Sub-Registrars. The CMO will monitor the input received. She also asked officials to draft a plan for receiving complaints via WhatsApp, mobile apps, and toll-free numbers, especially after reports that the existing portal for filing service-related complaints had become unreliable. Last month, Ms. Gupta directed officials to attend District Development Committee (DDC) meetings, chaired by MLAs, and ensure their presence at the jan sunwayi camps. Chief Minister Gupta said she also makes it a point to meet citizens personally at her residence to address their issues directly. 'Public trust is our greatest strength. Our government is alert, compassionate, and committed to resolving every issue. We are enacting Prime Minister Modi's belief that governance should be about service, not control. We are fully committed to serving the people with accountability,' she said. Responding to the CM's remarks, the Aam Aadmi Party said in a statement, 'The people of Delhi are fed up. From skyrocketing school fees to jhuggi demolitions, power cuts, water shortages, and waterlogging, Delhiites are hitting the streets in protest.' The party claimed that the people of Delhi are fondly recalling the previous Arvind Kejriwal-led government's effective governance. 'In contrast, the BJP is running a clueless administration. What's the point of the BJP's jan sunwai drama when not a single problem is actually being solved on the ground?' it said.
Time of India
8 hours ago
- Politics
- Time of India
24x7 grievance monitoring in place: CM
New Delhi: Chief minister Rekha Gupta said on Sunday that to strengthen grievance redress, grievance boxes are being installed at govt offices, and the public grievance monitoring system ( remains operational 24x7. Tired of too many ads? go ad free now She mentioned that through this platform, people can now track the status of their complaints and provide feedback online. "Public trust is our greatest strength. Our govt is alert, compassionate and fully committed to resolving every public issue," she said. "We are putting into action Prime Minister Modi's belief that a govt should function as a 'sevak' (public servant), not as a ruler. We are fully committed to serving the people with accountability." To ensure direct outreach and problem resolution, govt is engaging with the people through high-tech systems and on-ground public hearings, the CMO said. Weekly Jan Sunwai Camps, led by district magistrates, are being held to directly address people's grievances, while a 24x7 Public Grievance Monitoring System (PGMS) remains active to ensure continuous redress. For added accessibility, complaint boxes are being placed outside govt offices. Gupta said every person's grievances should be addressed in a timely, transparent and sensitive manner. The weekly Jan Sunwai camps are now being held in all revenue districts. These camps are attended by officials of departments, including the municipal corporation, Delhi Police, power and other departments. These programmes are not just confined to govt offices but are being held in community spaces such as schools, chaupals and banquet halls to make people feel more at ease while presenting their concerns and expectations. Tired of too many ads? go ad free now Recently, camps were organised in subdivisions like Model Town, Kanjhawala, Seelampur, Kotwali, Civil Lines, Karol Bagh, Vasant Vihar, Punjabi Bagh, Kapashera, Sarita Vihar, and Dwarka. Over 600 people attended the most recent weekend camps.
Time of India
15-05-2025
- Politics
- Time of India
Soon Delhiites may lodge complaint via WhatsApp, toll free helpline and grievance boxes in offices: CM Rekha Gupta issues order
Delhi CM Rekha Gupta has issued an order stating complaint boxes would be installed at various government offices, which will be monitored by her office. Along with the installation of these boxes she also ordered the updation of the Public Grievance Redress and Monitoring System(PGMS) so that it becomes more people friendly and the public doesn't face any technical and procedural problems, a TOI report stated. The officials have asked to also make arrangements to receive the complaints through Whatsapp, mobile apps and toll free numbers along with written complaints submitted in the boxes. This decision was taken at the meeting with all the heads of the concerned departments and the CM assured of timely redressal of every complaint lodged. Continue to video 5 5 Next Stay Playback speed 1x Normal Back 0.25x 0.5x 1x Normal 1.5x 2x 5 5 / Skip Ads by The PGMS portal is an online platform which will be available 24/7 where any complaint of service deficiency about any department can be lodged at any time. This portal would be a useful platform to inform departments about peoples grievances. She made it clear that no complaint should be unaddressed by the department. The departments will have to make an action-taken report on the complaints and all the pending grievances with the departments should be resolved immediately. The Delhi CM felt that the previous government was very callous about peoples complaints, but her government is fully cognizant of the grievances. 'The complaints either didn't reach the concerned officials or if they reached they were not acted upon,' she claimed. Her government will develop an efficient grievance redressal mechanism to ensure timely solution to peoples problems. Live Events CM has ordered departments to take steps to make sure they enhance the PGMS platform. In the spirit of good governance, she has instructed the heads of departments to monitor the PGMS portal regularly and find solutions to address peoples grievances. The CM has emphasised that there should be no hold up in complaint redressal and their actions should be more open and transparent to the common people. Meanwhile, the opposition party Aam Aadmi Party (AAP) has accused the BJP of ignoring Delhi's mounting problems, including constant power outages, a worsening water crisis, and skyrocketing school fees. The capital is experiencing daily distress, AAP claimed, while the BJP looked the other way.
New Indian Express
15-05-2025
- Politics
- New Indian Express
Chief Minister Office to handle complaints directly
NEW DELHI: Chief Minister Rekha Gupta has announced that her office will now directly handle public grievances, aiming to improve governance in the national capital. Complaint boxes will be installed at the offices of Sub-Divisional Magistrates (SDMs), District Magistrates (DMs), and Sub-Registrars across the city. After a meeting with senior officials, Gupta called for an upgrade of Delhi's public grievance redressal system to make it more effective. On Wednesday, the Chief Minister chaired a review meeting with the Heads of Departments (HODs) at the Delhi Secretariat. The meeting focused on reviewing unresolved complaints on the Public Grievances Management System (PGMS) portal and ensuring their timely resolution. Departments were directed to take prompt action on pending complaints and prepare Action Taken Reports (ATRs) without delay. The meeting was attended by the Chief Secretary and HODs from key departments, including Revenue, DUSIB, Delhi Police, DDA, Education, PWD, Social Welfare, Technical Education, Environment and Forests, MCD, DJB, Labour, Irrigation and Flood Control, Health, and Transport. Gupta criticised past governments for neglecting public complaints, stating, 'Earlier, complaints either never reached officials or were ignored. But our government is fully committed to resolving public issues.'
