Simplify Healthcare Launches Xperience1™: A Next-Generation Platform for Benefits Inquiry Management, Powered by Domain-Rich AI
AURORA, Ill.--(BUSINESS WIRE)-- Simplify Healthcare, a recognized leader in enterprise software solutions for Payers, today announced Xperience1™, a groundbreaking solution designed to transform the benefits inquiry experience for health plan members, providers, brokers, and other stakeholders. This next-generation CX platform delivers clear, real-time, plain-language responses to complex benefit questions—across all channels and user roles.
Built on the trusted Simplify Health Cloud™, Xperience1™ unifies the strengths of the company's flagship platforms, Service1™ and Experience1™, into one intelligent, AI-powered customer experience platform. It enables payers to streamline and elevate benefits communication across the entire member journey—from plan shopping and enrollment to customer service and self-service.
'Xperience1™ is the natural next step in our mission to transform how healthcare consumers understand, navigate, and experience their benefits,' said Ashish Desai, EVP and GM, Xperience1™, Simplify Healthcare. 'It delivers measurable business impact by significantly reducing call duration, improving first call resolution (FCR), and ensuring clear, consistent, member-friendly communication.'
Unlike generic GenAI-based solutions that are prone to hallucinations, Xperience1™ is built on a robust architecture featuring a sophisticated domain-rich data foundation, intelligent content management, an interactive AI framework, and a built-in health literacy model. These capabilities enable it to provide accurate, context-aware, and curated responses—minimizing the risk of misinformation.
' With Xperience1™, we're going further—not starting over,' added Mohammed Vaid, CEO and Chief Solution Architect, Simplify Healthcare. ' We've reimagined two trusted solutions into one unified platform, delivering on our promise to bring clarity to complexity.'
The launch of Xperience1™ underscores Simplify Healthcare's commitment to innovation and its mission to simplify the healthcare experience.
To learn more about Xperience1™, visit https://simplifyhealthcare.com/benefits-inquiry-management/
About Simplify Healthcare
Simplify Healthcare helps payers achieve growth and operational efficiency through its industry-leading platform, proven processes, and deep expertise. Founded in 2008, the company tackles some of the most complex challenges in healthcare by connecting the front, middle, and back office through a platform-centric, payer-focused approach.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
New York Post
37 minutes ago
- New York Post
Children's cough syrup recalled due to possibly deadly food poisoning risk: ‘Stop using it immediately'
Parents: You might want to check your medicine cabinet. A New York-based pharmaceutical company is voluntarily recalling several batches of a popular children's cough syrup over fears they may be contaminated with harmful bacteria. The Food and Drug Administration is urging consumers to 'stop using it immediately' if they have any of the affected lots of Little Remedies® Honey Cough Syrup, according to an alert issued by the agency on Wednesday. Advertisement 3 The recalled product may contain Bacillus cereus Little Remedies The affected bottles were sold both in stores and online between Dec. 14, 2022, and June 4, 2025. The syrup comes in a 4-fluid-ounce amber bottle, packaged in an outer carton. Lot codes, which identify the recalled products, can be found on the bottle label and the bottom of the box. Advertisement The following five batches are affected: 3 FDA No other Little Remedies products are part of the recall. Syrup affected by the recall may be tainted with Bacillus cereus, a bacteria that can lead to two types of food-borne illnesses, according to the FDA. Advertisement One causes nausea, vomiting, and stomach cramps within six hours of exposure. The other triggers diarrhea and cramping, typically 8 to 16 hours after use. 3 The product is intended for children ages 1 year and older. redpepper82 – 'While healthy individuals may suffer only short-term illness, exposure to high levels of B. cereus can be fatal,' the agency said in an alert. So far, no illnesses have been reported. The FDA recommends that anyone experiencing symptoms seek medical attention and report any adverse reactions through their website. Advertisement Manufacturer, Medtech, is offering full refunds for the recalled products. Customers can contact the company directly by email at medicalaffairs@ through its website or by phone at (800) 754-8853 from 8:30 a.m. – 5:30 p.m. Monday through Friday.
Business Wire
an hour ago
- Business Wire
Sweet Success: How Butter Baked Cake Co. Boosted Sales & Efficiency with CMTC Support
LONG BEACH, Calif.--(BUSINESS WIRE)-- California Manufacturing Technology Consulting® (CMTC) recently partnered with Butter Baked Cake Co. to help the California-based specialty food manufacturer overcome operational and marketing challenges. 'Working with CMTC has been truly transformational for Butter Baked Cake Co., providing invaluable support in marketing, finance, and strategy,' said Owner Whitney Lounsbury Located in Oceanside, CA, Butter Baked Cake Co. manufactures sugar-free, gluten-free, and grain-free desserts that cater to health-conscious individuals without compromising on taste. Founded in 2018, Butter Baked's mission is to ensure no one misses out on the joy of delicious treats due to dietary restrictions. Butter Baked Cake Co. uses only high-quality, minimally processed ingredients to create indulgent options for everyone. Facing challenges in a competitive and saturated market, Butter Baked Cake Co. struggled with brand differentiation and inconsistent messaging. Butter Baked's digital presence – including their website and e-commerce platform – was underperforming, requiring improvements in user experience, SEO, and social media strategy. Butter Baked Cake Co. also lacked a structured plan for customer retention and engagement, making it difficult to foster repeat business and loyalty. Additionally, operational inefficiencies in production and fulfillment further hindered Butter Baked's ability to manage demand and scale effectively. To address Butter Baked Cake Co.'s challenges, CMTC conducted consultation sessions to refine brand positioning. These sessions, in combination with a messaging guide, helped to ensure a clear identity and consistent messaging for Butter Baked. CMTC also performed a comprehensive website audit which offered insights into improving functionality, SEO, and user experience, along with strategic recommendations for enhancing Butter Baked Cake Co.'s digital presence. To boost customer retention, CMTC advised on email marketing and loyalty incentives to encourage repeat business and led a SWOT analysis and competitive review to highlight market opportunities and positioning strategies. Finally, CMTC facilitated operational consultations to help with workflow efficiencies and automation tools in order to streamline production and fulfillment processes. As a result of their work with CMTC, Butter Baked Cake Co. estimates a $355,320 increase in sales, $25,000 in cost savings, 6 jobs added, and 6 jobs retained. 'Working with CMTC has been truly transformational for Butter Baked Cake Co., providing invaluable support in marketing, finance, and strategy,' said Owner Whitney Lounsbury. To drive continued growth, Butter Baked plans to make a capital investment of $95,000 into their business – this includes $2,000 in plant equipment, $3,000 in IT, $50,000 in co-manufacturing operations, $10,000 in business development, $10,000 in packaging, and $20,00 in marketing. For more information about CMTC's services, contact Rachel Miller at rmiller@ or 310-984-0096. Established in 1992, California Manufacturing Technology Consulting ® (CMTC) focuses exclusively on manufacturing across California, delivering customized, consultative solutions tailored to each client's unique needs. Backed by seasoned industry professionals, extensive networks, and strong partnerships, CMTC offers cost-effective, top-to-bottom services — from the C-suite to the shop floor. As trusted advisors, CMTC combines deep business management expertise with a passion for helping manufacturers thrive, driving measurable ROI and long-term client success.
Business Wire
an hour ago
- Business Wire
DAT: Typical May truckload rates, volumes masked tariff turmoil
BEAVERTON, Ore.--(BUSINESS WIRE)--Spot truckload van and refrigerated freight volumes rose modestly in May as shippers positioned inventory ahead of summer and potential tariffs, said DAT Freight & Analytics, which operates the DAT One freight marketplace and DAT iQ data analytics service. The DAT Truckload Volume Index (TVI) reflected typical seasonal changes: Van TVI: 247, up 3% compared to April Refrigerated ('reefer') TVI: 200, up 5% Flatbed TVI: 309, down 4% Year-over-year monthly comparisons for van freight were negative for the second consecutive month, slipping 1.4% compared to May 2024. The Reefer TVI was up 6% year over year and the Flatbed TVI increased 3% compared to May 2024. Spot van, reefer rates gained Amid relatively steady freight volumes, spot van and reefer rates increased solidly: Spot van: $1.99 per mile, up 3 cents from April Spot reefer: $2.36 per mile, up 9 cents Spot flatbed: $2.57 per mile, unchanged The van linehaul rate averaged $1.62 per mile, up 5 cents month over month, while the reefer rate rose 10 cents to $1.95. The flatbed linehaul rate increased 1 cent to $2.12. Typically, van and reefer rates rise in May as demand to move produce and retail goods ahead of the Memorial Day holiday increases, and drivers plan downtime around the three-day Commercial Vehicle Safety Alliance Roadcheck enforcement event in the middle of the month. 'The averages signaled normal seasonality in May, although in reality, there were swings in rates and volumes from week to week,' said Ken Adamo, Chief of Analytics for DAT. 'Between Roadcheck, Memorial Day, and shippers adjusting imports due to tariffs, it was an uneven and challenging month for carriers, brokers, and shippers.' Contract rates slipped Contract truckload rates dipped compared to April: Contract Van: $2.39 per mile, down 1 cent month over month and 4 cents lower year over year Contract Reefer: $2.72 per mile, down 2 cents and 7 cents lower year over year Contract Flatbed: $3.07 per mile, down 1 cent and 3 cents lower year over year The DAT Truckload Volume Index reflects the change in the number of loads with a pickup date during that month. A baseline of 100 equals the number of loads moved in January 2015, as recorded in DAT RateView, a database tracking rates paid on an average of 3 million loads per month. DAT benchmark spot rates are derived from invoice data for hauls of 250 miles or more with a pickup date during the month reported. Linehaul rates deduct an average fuel surcharge amount, which was 37 cents, 41 cents, and 45 cents for vans, reefers, and flatbeds, respectively. About DAT Freight & Analytics DAT Freight & Analytics operates DAT One, North America's largest truckload freight marketplace; DAT iQ, the industry's leading freight data analytics service; Trucker Tools, the leader in load visibility; and Outgo, the financial services platform. Shippers, transportation brokers, carriers, news organizations, and industry analysts rely on DAT for market trends and data insights, informed by nearly 700,000 daily load posts and a database exceeding $1 trillion in freight market transactions. Founded in 1978, DAT is a business unit of Roper Technologies (Nasdaq: ROP), a constituent of the Nasdaq 100, S&P 500, and Fortune 1000. Headquartered in Beaverton, Oregon, DAT continues to set the standard for innovation in the trucking and logistics industry. Visit for more information.
