Aramex partners with Sprinklr to elevate customer experience
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, has announced an expanded partnership with Aramex, a global leader in logistics and transportation.
Aramex and Sprinklr are partnering to revolutionise digital customer experience for Aramex customers across more than 65 countries. This collaboration marks a significant step in Aramex's commitment to delivering seamless, AI-driven customer interactions at scale, through leveraging Sprinklr's Case Management, Sprinklr Voice, and Conversational AI.
Since 2022, Aramex has modernised its customer experience with Sprinklr Service by leveraging AI-driven automation and a WhatsApp integration to enhance efficiency, improve last-mile delivery and provide always-on customer support at scale. In doing so, Aramex ensures delivering world class customer experience with AI-powered contact center as a service (CCaaS) and 24/7 customer care.
Francoise Russo, Chief Digital and Technology Officer at Aramex, said: 'Aramex is deeply committed to customer-centric innovation, as seen with our smart lockers, automated AI-powered robotic sorting system, autonomous delivery robots, and electric vehicles. As e-commerce reshapes customer expectations, the need for instant, personalized service across digital channels has never been greater. We are evolving beyond legacy systems to embrace AI-driven customer engagement. As a key partner in this transformation, Sprinklr is helping us scale seamless, real-time interactions while boosting operational efficiency.
Amjad Al Sabbah, Group Vice President for the Middle East and Africa at Sprinklr, said: "Sprinklr is revolutionising how companies across the world connect with, support, and understand their customers through digital channels, and Aramax is one of the customers leading the way. We are excited to be part of Aramex's transformative journey and look forward to continuing our success with our outstanding teams and building on the momentum we've gained in the region and the world.'
Since launching the partnership, Aramex has automated 99% of cases and saved over a million agent hours annually. This transformation reduces case resolution delays, boosts customer satisfaction, and optimises operational costs, helping to ensure a more efficient and seamless customer support experience.
Copyright 2024 Al Hilal Publishing and Marketing Group Provided by SyndiGate Media Inc. (Syndigate.info).
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
UAE Moments
5 hours ago
- UAE Moments
Telegram's Pavel Durov to Divide Wealth Among His 100+ Kids
In true plot-twist fashion, Pavel Durov—founder of encrypted messaging giant Telegram —is planning to share his multi-billion-dollar fortune with over 100 children across the globe. Yes, 100+, and no, this isn't a sci-fi storyline. Speaking to French magazine Le Point, the 40-year-old tech mogul confirmed he has fathered six official children, along with dozens more through sperm donations in at least 12 countries. "I don't want them to tear each other apart after my death," he told the publication. His goal? Equal rights and zero posthumous drama. But don't expect these heirs to be cashing in anytime soon. Durov revealed that none of the kids—official or donor-conceived—will have access to their inheritance for another 30 years. 'I want them to live like normal people... to build themselves up alone... not to be dependent on a bank account,' he said, explaining that character matters more than cash. Based in Dubai, Durov recently made his will, citing the risks that come with his mission to defend freedom and privacy in an increasingly monitored world. 'Defending freedoms earns you many enemies, including within powerful states,' he noted. Telegram, launched in 2013, has become one of the world's most-used messaging platforms, clocking over a billion users monthly. But its unfiltered nature hasn't gone unnoticed by law enforcement. French authorities arrested Durov last year for allegedly failing to combat criminal activity on Telegram—accusations he firmly rejects. 'Just because criminals use our messaging service among many others doesn't make those who run it criminals,' he said. From creating an app used by millions to now creating… a massive inheritance plan for over 100 kids, Durov is definitely in a league of his own.
Zawya
11 hours ago
- Zawya
IntelliDent AI and Manipal Academy of Higher Education sign strategic MoU to transform healthcare through AI
IntelliDent AI, a Dubai-based healthtech innovator transforming dentistry through artificial intelligence, has signed a Memorandum of Understanding (MoU) with the Manipal Academy of Higher Education (MAHE), India—an Institution of Eminence and global academic leader. This strategic three-year partnership aims to accelerate advancements in AI-powered oral healthcare through collaborative research, education, and entrepreneurship. The MoU, executed on behalf of MAHE's Manipal College of Dental Sciences (MCODS), Mangalore, lays the foundation for academic-industry cooperation focused on developing future-ready dental AI solutions and equipping students with the technical and entrepreneurial skills to lead the next era of digital healthcare. Key Pillars of the Collaboration: Joint Research Programs: MAHE and IntelliDent will co-develop research initiatives in AI-driven diagnostics, public health, and healthcare innovation—contributing to academic publications, patents, and whitepapers. Training & Internships: MAHE students will gain hands-on exposure through internships and mentorships at IntelliDent, supported by industry insights, guest lectures, and workshops. Entrepreneurial Development: The collaboration will foster cohort-based learning modules, innovation hackathons, and startup support to accelerate the commercialization of student-led healthtech ideas. Knowledge Exchange: Faculty, researchers, and industry experts will engage in reciprocal learning and cross-training to fuel innovation, skill-building, and strategic growth. Affaan Shaikh, Founder & CEO of IntelliDent AI, shared his thoughts on the collaboration: 'This partnership is about reimagining healthcare through ethical AI and innovation. We are thrilled to work alongside one of India's top institutions to shape the next generation of AI health leaders.' The MoU was signed by Dr. Giridhar P. Kini, Registrar of MAHE, and Mr. Affaan Shaikh, with active engagement from academic and innovation stakeholders from both organizations. This collaboration underscores IntelliDent AI's mission to scale accessible, AI-powered dental care globally and MAHE's continued commitment to integrating technology, research, and impact-driven education in the healthcare ecosystem. Together, MAHE and IntelliDent AI are building a bold future where education, innovation, and oral health equity intersect.
Crypto Insight
18 hours ago
- Crypto Insight
The anatomy of a crypto scam: How to stop and prevent common threats
In the vast world of crypto, the line between opportunity and deception is razor-thin. The traits that make digital assets attractive — anonymity, independence and rapid transferability — also create fertile ground for fraudsters. Scams are woven into the fabric of the crypto ecosystem, exploiting trust, greed and fear. Unlike traditional financial systems with regulators, the decentralized crypto space allows opportunistic actors to thrive. Understanding the structure of these scams is crucial. Just as forensic investigators dissect crime scenes, analyzing the architecture of crypto scams reveals the calculated maneuvers used to siphon funds. Each scam follows a familiar blueprint — preying on human psychology and the lack of regulation in decentralized finance (DeFi). Breaking down these frameworks provides valuable insights, helping investors and institutions recognize warning signs and fortify defenses in this high-risk environment. The hook — perfect bait for every target The first stage of any scam begins with the hook: a carefully crafted message or offer designed to capture the victim's attention and trigger an emotional response. Before setting the hook, scammers often invest significant time gathering information about their targets. They sift through leaked emails, phone numbers and other personal information to build a profile, crafting a personalized scam to increase the likelihood of success. By incorporating specific details — such as the target's language or personal information — the fraudsters add a layer of credibility that creates trust. Once armed with their target's details, scammers move to the hook, preying on curiosity, trust and the promise of easy profits. Whether it's a phishing email, a fake account alert or an investment opportunity promising 'guaranteed returns,' the goal is to present something too enticing to ignore. A common example is the fake exchange account scam, in which victims believe they have been given accidental access to a large sum of unclaimed money. The scam begins with an unexpected message stating, 'Your account has been created,' accompanied by login credentials for an account/wallet on a cryptocurrency exchange. The victim logs in and finds a balance of $10,000 waiting for them. Delight is replaced by greed as they attempt to withdraw the funds. But there's a catch: the system requires a small deposit — perhaps $1,000 — to unlock the full amount. Once the fee is paid, the scam becomes clear: the exchange was fake, and the deposit is now in the hands of scammers. This scam works because it preys on greed and the allure of a 'lucky break.' Victims become so focused on the reward that they ignore the warning signs, such as bad grammar in the message or lack of domain security on the website. The setup — establishing trust and gaining access After successfully hooking a victim's attention, scammers focus on building trust. This phase involves cultivating a sense of legitimacy and familiarity with scammersgoing to great lengths to establish a personal connection. Scammers may even employ tactics like investment scams, where they spend weeks or months grooming their victims, engaging them in friendly conversations and feigned relationships to create a strong bond. Only once this trust is deeply established do they introduce the fraudulent investment or fake platform, luring victims to transfer funds that they will never see again. The SIM swap attack is another devastating example whereby scammers exploit technological trust. By gathering personal information that is available publicly on social media, such as birthdays, pet names or even favorite sports teams, the fraudster can impersonate the victim. They then contact the target's mobile service provider, armed with these personal details, and request a phone number transfer to a SIM card in their possession. With control over the victim's phone number, they can bypass two-factor authentication and gain access to crypto wallets, bank accounts and emails. The setup phase succeeds because scammers exploit both technological trust and personal familiarity. Humans are, by nature, social creatures, and scammers exploit this characteristic by building relationships that appear genuine. In the SIM swap, scammers manipulate trust in technology, using the victim's digital security habits against them. The execution — draining funds through hidden mechanisms Once access is gained, scammers move to the execution phase, where they drain funds using hidden mechanisms. This is the most devastating stage, as the carefully designed setup ends in significant financial losses for the victim before they've even realized something is wrong. For example, in 2018, a victim boarded a short flight, unaware that scammers had executed a SIM swap while he was offline. By the time the plane landed, funds had been siphoned from his crypto wallet. With control over his phone number, the scammers were able to bypass two-factor authentication (2FA) and gain access to everything. Another good example is the poison wallet tactic which targets large over-the-counter (OTC) platforms. Scammers trick targets into sending small amounts of funds to fraudulent addresses. They do this by creating wallet addresses that look very similar to the initial and final characters of the victim's legitimate address. They then send a small transaction to the victim, hoping the fake address will show up in the user's transaction history. When the victim next makes a transaction, they may unwittingly select the fake address from their history. In this tactic, scammers take advantage of automation and human error. Bots monitor wallet balances, triggering automatic withdrawals when a balance crosses a certain threshold. Meanwhile, the use of familiar-looking addresses plays on the victim's carelessness and trust in their own records. The stolen amounts might be small per transaction, but cumulatively, they siphon off thousands daily, all going virtually unnoticed.
