Latest news with #customerexperience
Wall Street Journal
2 hours ago
- Business
- Wall Street Journal
After a Bruising Year, Casual-Dining Chains Try to Stage a Comeback
CHICAGO—Sit-down restaurants are fighting to get more Americans into their booths after one of the toughest periods for the sector in years. Brands such as Cracker Barrel Old Country Store CBRL -2.19%decrease; red down pointing triangle and Red Lobster are spending millions of dollars to update their menus and dining rooms to recruit more customers. In the process, they are grappling with how to attract new, younger customers without alienating their most loyal diners.
Yahoo
13 hours ago
- Business
- Yahoo
INTOUCH INSIGHT CONFIRMS BOARD AND GRANTS STOCK OPTIONS
OTTAWA, ON, June 19, 2025 /CNW/ - Intouch Insight Ltd. ("Intouch" or the "Company") (TSXV: INX) (OTCQX: INXSF) announces that at the annual general meeting held on June 19th shareholders re-elected the five directors proposed in the management circular. Following the shareholder meeting, the Board of directors granted, under its stock option plan, stock options to employees, officers, and directors, for the purchase of up to 625,000 common shares at an exercise price of $0.41 per share. The options granted on June 19th, 2025 will vest over a 36-month period and expire on June 18, 2030. About Intouch Insight Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch is trusted by over 300 of North America's most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, geolocation data capture and event marketing automation solutions. For more information, visit Neither TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release. SOURCE Intouch Insight Ltd. View original content:
Yahoo
14 hours ago
- Business
- Yahoo
INTOUCH INSIGHT CONFIRMS BOARD AND GRANTS STOCK OPTIONS
OTTAWA, ON, June 19, 2025 /CNW/ - Intouch Insight Ltd. ("Intouch" or the "Company") (TSXV: INX) (OTCQX: INXSF) announces that at the annual general meeting held on June 19th shareholders re-elected the five directors proposed in the management circular. Following the shareholder meeting, the Board of directors granted, under its stock option plan, stock options to employees, officers, and directors, for the purchase of up to 625,000 common shares at an exercise price of $0.41 per share. The options granted on June 19th, 2025 will vest over a 36-month period and expire on June 18, 2030. About Intouch Insight Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation and improve financial performance. Intouch helps clients collect and centralize data from multiple customer touch points, gives them actionable, real-time insights, and provides them with the tools to continuously improve customer experience. Founded in 1992, Intouch is trusted by over 300 of North America's most-loved brands for their customer experience management, customer survey, mystery shopping, mobile forms, operational and compliance audits, geolocation data capture and event marketing automation solutions. For more information, visit Neither TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in policies of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release. SOURCE Intouch Insight Ltd. View original content:
Yahoo
18 hours ago
- Business
- Yahoo
VXI Continues to Expand Egypt Operations with New Contact Center Seats
Growth accelerates in one of the world's fastest-growing outsourcing destinations, with plans to reach 5,000 employees by 2028. LOS ANGELES, June 19, 2025 /PRNewswire/ -- VXI Global Solutions, a leading provider of customer experience (CX) and business process outsourcing (BPO) solutions, announced the addition of several hundred new contact center seats in its delivery center in Egypt, marking the latest period of expansion and growth at the site since its inauguration in March 2024. To mark this milestone, Egypt's Minister of Communications and Information Technology, H.E. Dr. Amr Talaat, visited VXI Egypt's site, accompanied by Ahmed El-Zaher, CEO (ITIDA), Ryan Collins, VXI's Chief Operating Officer, and Ahmed Bahgat, VXI's VP Operations, Egypt and MEA region. The high-level delegation toured the facility, engaged with employees, and reviewed VXI's expansion strategy, which aims to scale the company's local workforce to more than 5,000 full-time employees by 2028. "Our engagement with global companies like VXI underscores the Ministry's commitment to fostering a thriving and competitive ICT business environment in Egypt. We continue to develop a business-friendly ecosystem that supports growth, innovation, and talent development," said H.E. Dr. Amr Talaat, Minister of Communications and Information Technology. "At the heart of our strategy is a clear vision to position Egypt as a global hub for high-value offshoring services by investing in digital skills, offering targeted incentives, and expanding the pipeline of multilingual talent to meet the evolving needs of international businesses." With the site's launch, VXI Egypt entered one of the world's fastest-growing outsourcing hubs. Thanks to Egypt's deep talent pool, regional and linguistic alignment with Europe, the Middle East, and Africa, and a pro-business environment, VXI has scaled rapidly and efficiently. Since the launch in March 2024, the operation has grown steadily — adding nearly 1,000 seats. When asked about the achievement, Ryan Collins, VXI's COO, stated, "Our expansion in Egypt reflects the incredible potential of the region — not just as a cost-effective location, but as a hub of multilingual talent and strategic access to EMEA markets. The rapid growth we've seen is a testament to the delivery strength of our local teams and the quality of talent for scalable CX solutions in Cairo." "VXI's expansion aligns with Egypt's strategic efforts to grow digital exports and strengthen the digital economy's contribution to GDP," said Ahmed El-Zaher, CEO of ITIDA. "Egypt offers a stable and secure business environment, advanced digital infrastructure, and a multilingual talent pool—positioning the country as a leading hub for global enterprises seeking scalable and cost-effective delivery centers." Ahmed Bahgat, VXI's VP Operations, Egypt and MEA region, added, "VXI Egypt appreciates the huge opportunities that the Egyptian government is availing to the BPO industry, putting us in the top three countries attractive to foreign investments." With the government of Egypt's support, VXI plans to pursue more investments in the region through expansion of the current site in Cairo and additional sites. About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 43,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, software development, quality assurance, and CX advisory, automation, and process excellence to the world's most respected brands. VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines. For more information, visit View original content to download multimedia: SOURCE VXI Global Solutions, Inc Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Forbes
19 hours ago
- Business
- Forbes
How Online Businesses Are Winning Customers With AI Agents In 2025
Photo by Christopher Gower on Unsplash If you scroll through Instagram stories these days, you might notice something: photos of vacations, engagements, and kids' birthdays are giving way to targeted ads. They're not there just to spam you—they actually work. The old shopping journey looked like this: need → search → buy. Today, that flow has flipped. People often make purchases without ever intending to shop in the first place. Using the latest technologies, brands match products to individuals, and customers end up buying things they didn't even know they needed, like a lightweight enamel mug for that camping trip you just booked. Now, AI agents are pushing the next big shift in e-commerce. These tools promise to transform the customer journey yet again. Brands that don't get on board risk losing valuable opportunities (and sales). The fact is: consumer expectations are evolving. By 2030, over 55% of purchases will be influenced by AI-friendly buyers, according to research from Cognizant. As CEO of a company that builds AI agents—and uses them internally—I've seen how powerful they can be. Here's how your business can tap into them to boost sales and level up the customer experience. Many years ago, when I built my first website, adding e-commerce functionality was a Byzantine process. I needed an experienced web developer to help hammer out the details. Today, platforms like Shopify make it easy and affordable for businesses of any size to sell online. And now, AI agents are making customizable storefronts even more accessible. When you install an agent like Juphy, Smartbot, or Shopify Sidekick, it will train itself using your business's data. You can decide what the agent does and how it interacts with customers. If you want it to handle customer service, you can assign it a support phone number and instruct it to answer calls. If your business serves multiple countries, your agent can translate webpages and offer support in different languages. You can also choose which pop-ups to display to guide users as they browse and shop. What's more, you can set it all up without writing a single line of code. A growing number of startups are taking the guesswork out of visual design as well. for example, is an agent platform that independently handles tasks like image editing and design for e-commerce brands. Its agents learn which designs perform best for different product categories and marketplaces, reducing manual effort and costs for business owners by up to 80%. AI agents are like designing the brick-and-mortar store of your dreams, but without needing an architect or interior designer. AI agents make it easier than ever to design and customize your e-commerce site. But what about the experience on the other side of the screen? Research shows that 75% of buyers find online shopping frustrating. If you've ever sworn off e-commerce after a botched return or an endless gift search, you're not alone. Maybe the shoes you ordered for a wedding arrived two sizes too big, and the return process was cumbersome. Or perhaps you set out to buy your nephew a birthday present and got lost down the rabbit hole of Nintendo Switch options. This is where AI-powered assistants come in. Agents can guide shoppers step-by-step, smoothing over the snags that often jam up the purchase journey. They answer questions, like what to buy, when it will arrive, and whether it fits the budget. And over time, they learn a buyer's preferences: goals, timing, history, and price sensitivity. For instance, if you need that present for your 12-year-old nephew by Friday, an agent will intuit that a digital gift card to his favorite gaming store, delivered instantly, is the best option. Even if the product search has gone off without a snag, one glitch in the process, like a question or concern that pops up and doesn't receive immediate attention, can mar the entire experience. As Scott Hendrickson, chief revenue officer of the agentic AI merchant network firmly, recently noted, 'What consumers really want is for commerce to happen immediately. People's time has never been more valuable, and they expect things to be frictionless.' Integrating AI agents into your e-commerce site can help transactions become frictionless. Agents are ready to answer questions around the clock, 24/7. An agent can engage in natural, responsive, human-sounding conversations, ensuring potential customers never slip through the cracks due to unanswered calls. And because they are linked directly to the back-end of your business—data, inventory, and more—you can rest assured that the information it provides will be up-to-date. It won't offer unrealistic shipping timelines, only to frustrate disappointed customers. It won't suggest products that aren't in stock. But if a product is out of stock, it will suggest alternatives based on the buyer's preferences and history. And as your business grows, agents are a cost-effective solution to help manage all of the business parts that grow in tandem, like more products, more customers, and a higher volume of transactions. In short, AI agents help scale your business, ensuring every customer interaction is fast, informed, and friction-free.
