
94-Key The Westin Nirup Island Resort & Spa, Batam Opens
Westin Hotels & Resorts, part of Marriott Bonvoy's global portfolio of over 30 extraordinary hotel brands, proudly announces the opening of The Westin Nirup Island Resort & Spa, Batam, an oasis of well-being nestled on the breathtaking Nirup Island. Just a 20-minute ferry ride from Singapore's Harbourfront Terminal or 40-minute away from Harbour Bay Batam, this wellness-focused sanctuary spans the entire private island, offering an immersive escape where guests can recharge and reconnect through transformative experiences. From nature walks to snorkeling, wellness workshops and more, guests can rejuvenate themselves amidst lush tropical landscapes and pristine coastal beauty.
Guests can enjoy a seamless arrival and exclusive access with on-site customs and immigration facilities, along with the convenience of exclusive yacht docking at the private marina, ensuring a smooth transition into paradise.
A Serene Retreat Surrounded by Natural Beauty
Designed to harmonize with the island's natural splendor, The Westin Nirup Island Resort & Spa, Batam features 94 spacious guest rooms and suites, along with 52 private villas, all offering expansive balconies, outdoor spaces or terraces that frame stunning views of the Singapore skyline. Each accommodation is thoughtfully designed to cultivate rest and renewal, featuring the recently launched next generation Heavenly® Bed, the Westin Heavenly Shower, and premium Westin Bath amenities.
Embracing the essence of local heritage, the resort's architectural design draws inspiration from the Orang Laut community, seamlessly blending modern design with cultural authenticity. Whether seeking solitude or shared moments, the villas are arranged in clusters of two, providing an intimate setting for families and friends.
A Nourishing Culinary Journey
True to the Eat Well philosophy, the resort boasts a collection of distinctive dining experiences:
Island Kitchen - A vibrant all-day dining destination where guests can savor locally inspired and international cuisines, crafted with fresh, nourishing ingredients and showcased through interactive live cooking stations.
- A vibrant all-day dining destination where guests can savor locally inspired and international cuisines, crafted with fresh, nourishing ingredients and showcased through interactive live cooking stations. Nirup Social Bar & Lounge - A lively hub offering signature coffee creations, fresh juices, and crafted cocktails, transitioning from a relaxing daytime lounge to a sophisticated evening retreat.
- A lively hub offering signature coffee creations, fresh juices, and crafted cocktails, transitioning from a relaxing daytime lounge to a sophisticated evening retreat. Salt Simply Seafood - A coastal dining haven that celebrates the freshest seafood, complete with an ocean-to-table experience, featuring panoramic sea views and an ambiance that embodies seaside elegance.
- A coastal dining haven that celebrates the freshest seafood, complete with an ocean-to-table experience, featuring panoramic sea views and an ambiance that embodies seaside elegance. Constellate Pool Bar - Perched at the island's highest point, this rooftop venue offers breathtaking 360-degree views, making it the ultimate destination for sunset cocktails and starlit gatherings.
A Holistic Wellness and Rejuvenation Sanctuary
Embodying Westin's Move Well and Feel Well pillars, The Westin Nirup Island Resort & Spa, Batam invites guests to awaken their senses and restore balance through an array of wellness-focused offerings:
Heavenly Spa by Westin™ - A serene retreat designed to revitalize the mind, body, and spirit, featuring signature therapies such as Swedish-inspired massage, personalized treatments, and captivating views from each treatment room.
WestinWORKOUT ® Fitness Studio - An innovative wellness space with ocean view, equipped with state-of-the-art Technogym equipment, Sculpt & Flow Kits by Bala, and Recover & Recharge Kits by Hyperice, ensuring an optimized workout experience.
Fitness Studio - An innovative wellness space with ocean view, equipped with state-of-the-art Technogym equipment, Sculpt & Flow Kits by Bala, and Recover & Recharge Kits by Hyperice, ensuring an optimized workout experience. Outdoor Recreational Activities - Guests can immerse themselves in nature with activities such as sunrise yoga sessions, guided island treks, and invigorating water sports, embracing the island's untouched beauty and tranquility.
A Productive and Balanced Stay
The resort boasts an array of meeting and wedding spaces designed to accommodate events of every size and style. The 450-sqm Ballroom can host important occasions, ranging from corporate conferences to one-of-a-kind weddings. Three versatile meeting rooms provide an inspiring environment for creativity and collaboration, ensuring every event is a memorable success. For those seeking a more intimate setting, guests can exchange vows with breathtaking ocean views, creating an unforgettable backdrop for their special day.
An Elevated Island Experience
With its exclusive island setting, seamless access from Singapore and Batam, and immersive wellness programming, The Westin Nirup Island Resort & Spa, Batam is poised to redefine premium island escapes. From a rejuvenating retreat to a culinary discovery or an active outdoor adventure, the resort offers an enriching and fulfilling experience tailored to every traveler's well-being.
The Kids Club is a haven for young explorers, offering a dedicated space that is both enchanting and engaging. Nestled amidst breathtaking natural surroundings, the club provides stunning views that captivate the imagination. Children can immerse themselves in a variety of fun and educational activities, all while being enveloped by the beauty of nature. This thoughtfully designed sanctuary ensures that even the youngest guests have a memorable and delightful experience, making it an ideal retreat for families seeking both adventure and relaxation.
Guests can indulge in a variety of activities on the island, from guided nature walks, yoga sessions on the beach, and wellness workshops designed to rejuvenate the mind and body, promising an unforgettable escape that caters to every desire.
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Trivago : Known for its hotel-focused advertising and global reach, Trivago offers robust tools for hoteliers to promote direct rates and manage PPC campaigns. : Known for its hotel-focused advertising and global reach, Trivago offers robust tools for hoteliers to promote direct rates and manage PPC campaigns. Tripadvisor : Originally a review platform, Tripadvisor also acts as a metasearch engine by displaying booking options from OTAs and hotels alongside user-generated content. : Originally a review platform, Tripadvisor also acts as a metasearch engine by displaying booking options from OTAs and hotels alongside user-generated content. Kayak : Popular for flight and hotel comparisons, Kayak is part of the Booking Holdings group and shares inventory across sister sites like and Priceline. : Popular for flight and hotel comparisons, Kayak is part of the Booking Holdings group and shares inventory across sister sites like and Priceline. Skyscanner: Though best known for flights, Skyscanner also compares hotel rates and appeals to price-sensitive, mobile-first travellers. These platforms can drive significant direct bookings when used strategically in your hotel's distribution mix. How to improve performance on metasearch engines Ranking high on metasearch engines is critical for your property because would-be guests typically click on the top few results, just like in a Google search. A top position can significantly increase visibility, click-through rates and ultimately direct bookings. With a pay-per-click model, however, visibility alone isn't enough; your hotel must ensure that it's converting that traffic effectively. To strengthen performance, you should focus on several key areas: Rate parity : Ensure that the direct rate listed on metasearch platforms is equal to or better than OTA rates. Competitive pricing encourages users to book direct and improves ad relevance. : Ensure that the direct rate listed on metasearch platforms is equal to or better than OTA rates. Competitive pricing encourages users to book direct and improves ad relevance. Bidding strategy : Since most metasearch engines operate on a PPC basis, increasing your bid can raise your placement. Use smart bidding tools to target high-converting traffic without overspending. : Since most metasearch engines operate on a PPC basis, increasing your bid can raise your placement. Use smart bidding tools to target high-converting traffic without overspending. Website experience : Once a user clicks through, your hotel's booking site must load quickly, be mobile-optimized and offer a seamless user journey. Poor user experience leads to high bounce rates and wasted spend. : Once a user clicks through, your hotel's booking site must load quickly, be mobile-optimized and offer a seamless user journey. Poor user experience leads to high bounce rates and wasted spend. Conversion optimization : Clear calls-to-action, trust signals (like reviews and secure payment badges), and streamlined booking flows increase the likelihood of turning clicks into confirmed bookings. : Clear calls-to-action, trust signals (like reviews and secure payment badges), and streamlined booking flows increase the likelihood of turning clicks into confirmed bookings. Strong content and visuals : High-quality images, detailed descriptions and updated amenities help listings stand out in a competitive field. : High-quality images, detailed descriptions and updated amenities help listings stand out in a competitive field. Search engine optimization (SEO) : Tying in with the above, optimize your booking engine, hotel web pages and social media output with relevant keywords, structured data and fast load times to improve quality scores and organic visibility, which can support your paid performance on metasearch. : Tying in with the above, optimize your booking engine, hotel web pages and social media output with relevant keywords, structured data and fast load times to improve quality scores and organic visibility, which can support your paid performance on metasearch. Analytics and A/B testing: Regularly review campaign data to identify what's working, test landing pages and refine targeting strategies for ongoing performance improvement. Together, these efforts will ensure your hotel not only shows up but wins bookings. Metasearch is only one piece of a strong distribution strategy While metasearch engines are a powerful search tool for driving visibility and direct bookings, they represent just one part of a hotel's broader distribution strategy. Relying solely on metasearch can leave you exposed to fluctuations in ad performance, bidding costs or changes in consumer behavior. Metasearch should be seen as a complementary channel, working alongside OTAs, direct website bookings, Global Distribution Systems (GDS) and even offline sales as part of an overall channel strategy. It plays a critical role in increasing price transparency, attracting high-intent users and giving you a chance to compete directly with OTAs for bookings. However, its success depends on having competitive rates, strong brand presence and a seamless booking journey. To manage this complexity, hotels often use channel management tools, which help distribute inventory and rates consistently across all platforms in real time. These tools reduce the risk of overbookings, ensure rate parity and make it easier to adjust pricing strategies across different channels from one central dashboard. By integrating metasearch into a well-balanced, tech-enabled distribution strategy, you can maximize reach, maintain control and drive more profitable bookings across the board. Improve hotel visibility and drive bookings with Channel Manager As part of our platform for small and independent hotels, Lighthouse has brought Channel Manager to the world of hotel revenue and distribution management. Designed to support independent hoteliers by simplifying distribution and maximizing visibility across channels, Channel Manager helps you: Increase bookings by connecting to over 200 channels Save time with automated distribution and centralized channel management Boost your profit with AI-driven pricing distributed to booking channels. Would you like to maximize revenue with minimal effort? See how Channel Manager can help. About Lighthouse Lighthouse is the leading commercial platform for the travel & hospitality industry. We transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth. We continually innovate to deliver the best platform for hospitality professionals to price more effectively, measure performance more efficiently, and understand the market in new ways. Trusted by over 70,000 hotels in 185 countries, Lighthouse is the only solution that provides real-time hotel and short-term rental data in a single platform. We strive to deliver the best possible experience with unmatched customer service. We consider our clients as true partners—their success is our success. For more information about Lighthouse, please visit: View source

Hospitality Net
7 days ago
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Rebuilding hotel tech stacks for the Agentic AI era Philip Barton
A new kind of traveller is emerging, one who may never visit your website, click an ad, or speak to a human. Instead, they rely on their personal AI agent to plan, compare, negotiate, and book every aspect of their trip. This shift marks a seismic change in how travel is discovered and transacted, demanding a fundamental rethink of hotel technology stacks. Are hoteliers ready for this new class of guests and their digital representatives? Consider how AI-driven website traffic is already having a dramatic impact: According to Ahrefs, 63% of websites receive AI traffic , with smaller sites experiencing the highest proportion. , with smaller sites experiencing the highest proportion. A survey by Adobe reveals that traffic from generative AI sources (chatbots or AI-powered search assistants) on U.S. travel websites rose 1,700% from Jul 2024 to Feb same survey shows that visitors arriving via generative AI tools show 8% higher engagement, view 12% more pages, and have a 23% lower bounce rate than non-AI traffic sources. reveals that traffic from generative AI sources (chatbots or AI-powered search assistants) on U.S. travel websites rose 1,700% from Jul 2024 to Feb same survey shows that visitors arriving via generative AI tools show 8% higher engagement, view 12% more pages, and have a 23% lower bounce rate than non-AI traffic sources. Cloudflare found that monthly traffic to generative AI services grew by 251%between February 2024 and March 2025. So, what does this all mean for the hospitality industry? Most hospitality tech stacks weren't built for AI; they were designed for humans, not machines. Legacy systems are slow, fragmented, and incapable of speaking the language of autonomous AI. To stay visible and bookable in an AI-agent-first ecosystem, hotels must rethink their infrastructure from the data layer up, embracing real-time interoperability, AI-native protocols, and machine-readable data formats. Is your data AI-ready? The rise of AI agents demands a fundamental shift in how hotels manage and present their data. Traditional website designs optimised for visual appeal and manual navigation are insufficient for engaging with AI-driven tools. Hotels must evaluate their systems against the following criteria: Structured data formats: Implement markup to make room availability, pricing, and amenities accessible to AI crawlers. Implement markup to make room availability, pricing, and amenities accessible to AI crawlers. Real-time accessibility: Ensure APIs deliver fast, accurate responses to queries from AI agents, with latency ideally under 100ms and definitely under 200ms. The 95th percentile for API response times should always be under 3 seconds. Ensure APIs deliver fast, accurate responses to queries from AI agents, with latency ideally under 100ms and definitely under 200ms. The 95th percentile for API response times should always be under 3 seconds. Interoperability: Adopt protocols like Model Context Protocol (MCP) to enable seamless interaction between hotel systems and external AI platforms. Adopt protocols like Model Context Protocol (MCP) to enable seamless interaction between hotel systems and external AI platforms. Dynamic content updates: Automate inventory and pricing updates to reflect real-time changes, ensuring AI agents always access the latest information. Hotels that fail to meet these standards risk becoming invisible to AI agents, which prioritise systems capable of delivering clean, actionable data. By preparing their data for this new user class, hoteliers can ensure they remain competitive in an increasingly automated travel ecosystem. Building the foundation: A focused, AI-ready architecture Modern hospitality stacks begin with unified data ecosystems that aggregate guest profiles, operational metrics, and market signals into cloud-based repositories. This eliminates silos between PMS, CRM, and revenue management systems, creating a single source of truth. Unifying data overlaid with semantic meaning is the prerequisite for AI innovation, enabling real-time analysis of guest preferences, occupancy trends, and competitive pricing. With clean data pipelines, hotels can deploy AI co-pilots that: Adjust room rates dynamically using market demand signals Predict guest preferences (room, meal selection, room settings, etc) Handle customer inquiries through conversational AI Optimise housekeeping routes and inventory orders. These systems learn continuously, improving efficiency and personalisation over time. Agentic integration: MCP and the rise of the A2A Economy The emergence of AI agents opens a new paradigm for hotels: active participation in the agentic economy. Hotels can no longer passively rely on traditional distribution channels. To thrive, they must embrace strategies that enable seamless interaction with AI agents, creating new avenues for booking, personalisation, and revenue generation. This starts with understanding and implementing key protocols such as the Model Context Protocol (MCP), which paves the way for the Agent-to-Agent (A2A) economy. MCP is a new and evolving protocol that transforms hotels into active participants in the A2A economy. It standardises how AI agents interface with hotel systems, expanding the capabilities of individual agents by enabling them to connect and interact with other specialised agents, leading to richer and more versatile functionalities. This benefits hotels as it allows their systems to: Offer more comprehensive travel solutions : By connecting with external AI agents, hotels can offer bundled packages that include flights, transportation, and local experiences, all coordinated seamlessly. : By connecting with external AI agents, hotels can offer bundled packages that include flights, transportation, and local experiences, all coordinated seamlessly. Reach a wider audience : Integration with diverse AI travel platforms expands the hotel's reach beyond traditional channels, tapping into new customer segments. : Integration with diverse AI travel platforms expands the hotel's reach beyond traditional channels, tapping into new customer segments. Improve efficiency and reduce costs: Automating interactions with AI agents minimises the need for human intervention in routine tasks, freeing up staff to focus on higher-value activities. MCP is a rapidly evolving landscape that can potentially eliminate fragile API integrations, allowing properties to connect with numerous services through a single MCP gateway. Imagine a guest's travel agent AI seamlessly booking rooms, spa services, and dinner reservations by interfacing directly with your hotel's agent. Optimising the agent experience 8Traditionally, websites have focused on the user experience (UX). However, the rise of AI demands a focus on the agent experience (AX) that must consider a different set of technical priorities: AI-accessible inventory: Expose rooms, amenities, and add-ons through GraphQL APIs and enable multi-property package bookings in a single transaction. Expose rooms, amenities, and add-ons through GraphQL APIs and enable multi-property package bookings in a single transaction. Machine-readable content: Replace visual call to actions (CTAs) with annotations, reconsider SEO in the context of how LLMs view your brand visibility, and implement tags for preferential crawling. Replace visual call to actions (CTAs) with annotations, reconsider SEO in the context of how LLMs view your brand visibility, and implement tags for preferential crawling. Agent Experience (AX) design: Develop parallel website versions optimized for API interactions. Semantic consistency and support for multiple data sources, including social and query graphs, are all key. Develop parallel website versions optimized for API interactions. Semantic consistency and support for multiple data sources, including social and query graphs, are all key. Dynamic commission structures: Create lower AI-specific affiliate tiers and offer bulk booking discounts for high-intent agent queries. Transitioning from legacy systems to seize the AI opportunity The transition to an agent-mediated hospitality landscape is not a distant possibility but an accelerating reality. Hotels that delay implementing MCP capabilities and an agent-friendly infrastructure risk significant market share erosion within 12-18 months as AI travel planning becomes mainstream. Forward-thinking properties are already capturing early-adopter advantages through strategic partnerships with emerging AI travel platforms. The challenge now is how quickly hoteliers can transform their digital infrastructure to become preferred partners in the A2A economy, where AI agents will increasingly mediate guest relationships. The journey to an AI-first architecture means hotels must adopt a modern technology stack by: Phasing out on-premise systems with cloud-native platforms offering open API access. Adopting composable data and platform architecture using microservices for easy MCP integration. Considering website SEO and agentic presentation pathways. Retraining staff on AI-assisted workflows, reducing manual data entry. Revamped stacks for the Agentic AI era will drive operational efficiency and real-time channel optimisation by automatically redistributing inventory across the most profitable channels and guest profiles. First-mover hoteliers will help shape the new distribution paradigm and have greater control over their digital destiny in the age of AI.