Shopee responds after pet owner says deliveryman slammed window on senior dog
A Singapore pet owner shared her distress after a delivery incident allegedly caused injury to her senior dog.
Instagram user @graceey.t shared a post on May 30 detailing a distressing incident involving her senior dog and a deliveryman.
She claimed that the delivery worker, while delivering a Shopee parcel to her unit, slammed the sliding window on her dog, Bobby, after it barked at him.
She said this act resulted in bleeding in her dog's mouth, and that even a week later, she was still finding traces of blood.
She expressed frustration that Shopee had repeatedly assigned the same delivery personnel to her unit despite her complaints and said she wasn't asking for the delivery personnel to be fired, but simply wanted him reassigned to ensure her dog's safety.
Stomp understands the incident involved a Jack Russell Terrier - a highly active breed known for its energy.
When the delivery personnel approached the unit, the dog lunged forward and barked at him.
The courier, who is in his 50s and has over a year of delivery experience, instinctively closed the window to prevent the dog from jumping at him.
While this reaction might have been meant to protect himself, it may have unintentionally caused the injury.
In response to a Stomp query, a Shopee spokesperson said they have reached out to the buyer to acknowledge the seriousness of the concern raised.
"Our logistics partner has taken steps to ensure the matter is addressed constructively, including making arrangements for the reassignment of the delivery partner involved," a spokesperson said.
"We are taking this as an opportunity to review our customer support and service partner training to better manage sensitive situations.
"Shopee is committed to providing a safe and respectful experience for all users, and we appreciate the feedback that helps us continue to improve."
In an update, the Instagram user thanked netizens for reading and reposting her story and confirmed that Shopee has reviewed the case and addressed the issues.
"I'm grateful that necessary actions have been taken and they're finally making things right after the most frustrating two months of 2025 for my family and I."
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