To make hospital visits smoother, PGI Chandigarh to launch smart app for crowd management and hospital navigation

Vivek Lal, director, PGIMER, has unveiled an ambitious roadmap to redefine patient experience and hospital functioning, with the highlight being the announcement of a smart mobile application developed in collaboration with C-DAC Noida. The upcoming app will integrate real-time indoor mapping, QR code-based patient identification, and crowd management features to streamline hospital navigation and reduce wait times.
'This app will transform how we serve our patients and manage hospital systems. It is designed to make hospital visits smoother, more efficient, and patient-friendly,' stated Lal. He also shared significant progress on the institute's digital transformation journey, including the complete digitisation of the Hospital Information System, which now handles processes such as indenting and medicine procurement under schemes like Ayushman Bharat entirely online, ensuring greater transparency and efficiency. To ease payment systems, the effort is to introduce scan and share bill payments and online payments.
The PGI director elaborated on the institute's robust infrastructure pipeline, led by the Rs-987 crore Sarangpur project that will house a new 100-seat medical college, modern OPDs for 16,000 patients, and a 200-bed emergency block. Additional developments include an all-weather swimming pool for staff and students, a trolley way to streamline patient transfers between high-traffic blocks, and a doctors' cafeteria soon to open on the fourth floor of A Block. 'When opened in July 1987, it had 10 seats and till now that has not changed, we are now going to have a new cafeteria with many amenities,' he added.
Lal emphasised that the PGIMER is also addressing rising patient loads, especially in emergency and trauma care, by securing approval to recruit 300 ex-servicemen through outsourcing over the next four to five months to strengthen campus security. Additionally, 82 new faculty members have been recruited strictly as per DoPT norms, including EWS reservation, reinforcing the institute's commitment to transparency and meritocracy.
The director spotlighted Project Sarathi — PGIMER's flagship NSS student-led patient navigation initiative. Now scaled across 34 states with over 6,400 active volunteers, the Sarathi based model has been green lit for expansion to 1,467 hospitals nationwide under MyBharat.gov.in, reaffirming PGIMER's role in mobilizing youth for social commitment through compassionate care.
The institute's focus on affordable healthcare also continues, with nine AMRIT stores accounting for 85 per cent of all medicine sales on campus, and a new AMRIT Pharmacy facility set to open near the Emergency Block to ensure uninterrupted access to subsidised medicines under Ayushman Bharat and PMJAY.
The director further informed that the institute is set to operationalise the OPD of the upcoming Advanced Neurosciences Centre within three months, with equipment procurement under review. There was a proposal to procure an AI-enabled MRI machine for the centre, but due to budget constraints, the institute was told by the SFC to revisit the cost. 'The machines for the upcoming Mother and Child Centre have already been procured, and only 8 per cent of the work is now remaining, and the centre should be operational by early next year,' Lal added.
Meanwhile, the construction of the Sarangpur satellite centre is progressing steadily, with completion expected in about three years. He also spoke about the Sangrur Satellite Centre of PGIMER, which now offers dialysis, cancer, gynaecology and gall bladder surgeries, knee replacements, with a designated bus stop here to help patients access the hospital.
The director also lauded the medical team from the institute that included, doctors, nurses, paramedics and transport staff, for their exemplary courage in responding to the Jammu & Kashmir humanitarian crisis during Operation Sindoor. 'Every initiative, whether digital, structural, or social, is driven by a singular goal: to ease suffering, deliver equitable, high-quality care, and prepare our institution for the future, all while keeping the patient at the centre of everything we do,' Lal said.

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