Maintenance coordination gaps: Air India cancels 3 international flights; DGCA flags technical issues & crew limits
Air India on Wednesday cancelled three international flights due to maintenance, technical problems, and safety concerns linked to a volcanic eruption near Bali. Two of the cancellations occurred after passengers had already boarded, the airline confirmed.
According to a PTI report, flight AI188 from Toronto to Delhi was called off because of extended maintenance, which caused the crew to breach flight duty time limitations. Passengers who had already boarded were deplaned.
Similarly, flight AI996 from Dubai to Delhi was cancelled due to technical reasons, with passengers also being asked to disembark after boarding. The airline's Delhi-Bali flight AI2145 was forced to turn back mid-air after reports of volcanic activity near Bali airport.
The aircraft landed safely in Delhi, and all passengers were deboarded.
Air India said ground teams are working to rebook passengers at the earliest and full refunds or complimentary rescheduling have been offered.
The airline added it anticipates further disruptions amid intensified checks on its Boeing 787 fleet, ongoing airspace restrictions, and poor weather. This comes in the wake of the June 13 crash of a B787-8 in Ahmedabad, which killed 241 people, prompting India's aviation regulator to ramp up oversight.
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Between June 12 and 17, Air India cancelled 66 scheduled Boeing 787-operated flights citing technical issues. Following a review, the Directorate General of Civil Aviation (DGCA) advised Air India to boost internal coordination across engineering, operations, and ground services, and ensure spare parts are available to avoid delays.
However, DGCA noted that recent surveillance of Air India's Boeing 787 fleet "did not reveal any major safety concerns" and found aircraft and maintenance systems "in compliance with existing safety standards."
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