Woman wants help after receiving $7,203 MLGW bill

MEMPHIS, Tenn. — A woman is calling for help after she received an MLGW bill that's worth more than $7,000.
Tracy Moore told WREG there has been an issue since she moved into government housing in 2023.
Moore said MLGW told her there was a water leak at the residence before she moved in; however, despite the repairs, the bill continues to increase.
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She told WREG that MLGW cut her lights off, due to non-payment; however, she says she will never be able to make enough money to pay it.
'The light company said it wasn't on they side, that it was on the owner. I do not own this home and I shouldn't be responsible for this big, outstanding $7,000 something water bill,' said Moore.
Moore said she moved into the Section 8 housing property in 2023, and she's had issues ever since then.
She said that her first bill was nearly $1,500, and when she contacted MLGW, they told her that the matter was under investigation.
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Once the investigation finished, Moore says the utility company told her there was a water leak inside the home before she moved there.
'I contacted the owner, and the owner was like explaining to me that this problem should've been solved before I moved in and as months and years has passed, and you know, they constantly said that they going to fix it,' said Moore.
Moore said MLGW told her the water leak appeared to be underneath the home, but a few months ago, the owner brought in a crew that made repairs inside the home.
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WREG reached out to the real estate company, Memphis Passive, and they claim the utility company told them there wasn't a water leak and it's the tenant's responsibility to pay her bills.
'I'm taking care of three disabled. I'm working. You know, I'm trying. And so, you know, having car problems. You know, trying to get back and forth to work and all of this, it's really took an impact on us,' said Moore.
Moore said she hopes the issue gets fixed sooner rather than later. She said MLGW previously removed $700 from her bill, but they told her that the remaining balance is her responsibility.
WREG also reached out to the utility company, and they said they can only release information to the account holder.
Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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