AI Exp's Dubai-Jaipur flight 5-hour ordeal without AC
Jaipur: Passengers on the Air India Express flight IX 196 from Dubai to Jaipur on June 13 were stuck for five hours without air conditioning, while the flight failed to take off due to technical errors.
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The midnight ordeal faced by those on board was shared by social media influencer Arzoo Sethi, who was on the flight, and who said in a video she posted on social media platforms that her three-year-old son, like many others, was sweating profusely and feeling nauseous due to suffocation.
Sethi alleged that if the flight was facing technical issues, the airline should have asked passengers to sit in the airport lobby.
However, she said, this was not done.
"We were seated in the flight at 7pm and were stranded inside for 5+ hours with no AC, no communication, and zero assistance from the crew. All our co-passengers were distressed, sweating in the heat, with no clarity on what was happening," said Sethi. She added that after the Ahmedabad flight crash, "this felt even more terrifying".
"How can the same issues be repeated without accountability? This is a serious safety lapse.
Please take responsibility for your passengers' well-being before it's too late," she added.
The flight was scheduled to fly from Dubai to Jaipur on June 13 at 7:25pm, but due to a technical fault, it could only take off at 12:44am and reached Jaipur at 2:44am.
Passengers said while they were suffocating inside the aircraft without air conditioning, many of them were not even provided with drinking water.
When contacted, an Air India Express spokesperson told TOI, "We haven't received any update from the Dubai team regarding this issue yet. We are looking into the matter."
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