Latest news with #overcharge
The Sun
3 days ago
- Automotive
- The Sun
I was charged £4.5k for 2-hour stay in shopping centre car park after payment machine glitch… would YOU spot the error?
A MUM was left "shocked" after a shopping centre car park charged her more than £4,500 for a two-hour stay. Yaditi Kava, 39, visited Queensmere Observatory Shopping Centre in Slough with her two young daughters to pick up some dinner after work on Friday May 16. 5 5 5 As she returned to the multi-storey car park, the area with the payment machines was closed. Instead the mum used her contactless card to pay at the exit barrier as she left. After she tapped, a message told her she needed to enter her pin - a step not normally needed for purchases of £100 or under. However, bank security protocols do require customers enter their numeric passcode from time-to-time even for transactions under that amount. Regardless, Yaditi was in a rush and failed to spot that she was being charged a colossal £4,586 for her brief stay. "I was in a rush, the girls were getting tired, and I did not see the number on the small card machine," she told the BBC. She saw the display said '4,5' and mistakenly believed the fee was going to be £4.50. Instead, she was horrified after receiving a text notification from her bank showing the size of the charge. "To my shock, I saw that they had deducted not £4.50 but £4,586 from my account," she said. "It was surreal - I just couldn't fathom that they had taken that money." Car owners face instant driving ban under new registration law plan – it's all based on '$500 rule' Yaditi her to wait until Monday May 19 to try and reclaim the money, eventually speaking to a manager who she says blamed a "faulty machine". The manager provided her with a receipt and told her the money would be repaid within 2-3 working days. But three weeks on, the money had still not materialised. The accidental charge was repaid shortly after an intervention by the BBC's consumer rights programme The JVS Show, hosted by Jonathan Vernon-Smith on Three Counties Radio. Yaditi received her full refund on Saturday June 7 - a whole 22 days after the money was first taken. Real state company Savills, who manage the shopping centre, called it an "isolated incident" and said it was investigating to avoid other customers being inconvenienced by similar problems in the future. Yaditi is currently in the midst of a divorce and claims the money that was taken by the car park was cash she had set aside to cover legal fees. She also considered calling off her daughter's birthday party over the stress. A spokesperson for Savills said: "As the appointed managing agent at Queensmere Observatory Shopping Centre, Savills can confirm that it is aware of an isolated incident concerning an anomaly parking charge at the scheme. "The matter has now been rectified with a full refund issued. "This was a very unusual occurrence, and we are investigating the car park system to prevent this from happening in the future." 5 5
Daily Mail
4 days ago
- Automotive
- Daily Mail
Hundreds of thousands of Australians wrongly given parking fines: How to get your money back
A Melbourne council has overcharged nearly 250,000 rate payers for breaching parking time limits. The major parking fine bungle saw Merri-bek Council overcharge more than $12million to an estimated 248,000 motorists between 2013 and when the oversight was uncovered this month. Merri-bek Council, formerly Moreland Council, covers regions including Brunswick, Coburg, Pascoe Vale and parts of Fitzroy North. The motorists were overcharged, on average, $50 more per fine and now the council needs to find $12million to repay the fined drivers. Merri-bek Council's longest serving councillor Oscar Yildiz blamed an administrative error made in 2013 for the blunder. 'As a councillor, I want to acknowledge that council made a serious mistake,' he said. 'As soon as this came to light, we acted quickly, took responsibility, and established a 12-month refund scheme for those affected. Yes, it will impact our budget, but doing the right thing matters more.' Starting in early July, an opt-in refund scheme will be available for a year, giving people the chance to recover the overcharged portion. CEO of Merri-bek City Council Cathy Henderson apologised to those affected. 'Today's announcement reflects Merri-bek City Council's commitment to integrity, transparency and fairness. Now that we have found the mistake, we are fixing it,' she said. 'This is a regrettable historical administrative error, and we apologise for the impact of the overcharge. 'Parking is a limited resource and to ensure fair access for everyone, parking restrictions and controls are necessary. All revenue raised from parking fines is reinvested back into our community to provide services and facilities to the Merri-bek community. ' The 11 fines eligible for refunds 1. Parked for period longer than indicated 2. Parked fail to pay & obey instructions on sign 3. Stopped contrary to a No Parking sign 4. Stopped on a bicycle parking area 5. Stopped on a motor bike parking area 6. Parked contrary to requirement of parking area 7. Parked not at an angle of 45 degrees 8. Parked not at an angle of 90 degrees 9. Parked not completely within a parking bay 10. Parked long vehicle exceed minimum number of bays 11. Parked wide vehicle exceed minimum number of bays
CTV News
4 days ago
- Business
- CTV News
B.C. man says Expedia charged double the agreed price for Hong Kong flights
An Expedia sign is seen in a file photo. Expedia has been ordered to reimburse a B.C. traveller who said his credit card was charged more than double the price he agreed to pay for flights. Christopher Yin Chan filed a dispute against the company in B.C.'s small claims tribunal, arguing he was overcharged for a pair of round-trip tickets between Vancouver and Hong Kong. Chan told the Civil Resolution Tribunal when he clicked Expedia's 'complete booking' button back in June 2023, the quoted price for the trip was $3,977. The next day, a charge for $8,308 appeared on his credit card. 'He says he immediately contacted Expedia but that it was unwilling to resolve the issue with him,' tribunal member Peter Nyhuus wrote, in a recent decision. 'He says he did not want to cancel his travel plans, so he started this dispute seeking a refund of the amount he was overcharged.' Chan's evidence included a screenshot of the Expedia website, taken the day after his purchase, which showed a pair of flights with a similar itinerary listed for $3,977. Nyhuus said he found it 'unlikely' that the airfare would drop in price by upwards of 50 per cent overnight. 'Expedia has not said this happened,' Nyhuus noted. 'Expedia merely says that, 'based on the checkout process,' Mr. Chan was notified of, and agreed to, the airfare price prior to the purchase.' The company did not provide further explanation of its checkout process to the tribunal. Nyhuus ultimately found it was more likely that Chan was overcharged, ordering Expedia to reimburse him for the difference of $4,330, plus $406 in pre-judgment interest and $200 in tribunal fees.
BBC News
4 days ago
- Business
- BBC News
Woman charged £4,586 for parking in Slough multi-storey
A mum was left "in shock" after being accidentally charged £4,586 for a two-hour session at a multi-storey car Kava, 39, said she had typed in her pin number at the exit barrier at Queensmere Observatory Shopping Centre in Slough, without noticing the said it took three weeks and intervention from the BBC Three Counties JVS Show before her money was which manages the shopping centre, said it was "an isolated incident" and it was investigating the system to prevent future problems. Ms Kava had taken her two young girls shopping after work on Friday, 16 May, and decided to "grab some dinner before going home".On returning, the area with parking payment machines was closed, so she decided to pay at the exit."I tapped my contactless card, then a message displayed saying I needed to enter my PIN," she said."I was in a rush, the girls were getting tired, and I did not see the number on the small card machine."The big display showed '4,5', so I thought it was £4.50."The barrier lifted, and she immediately received a text notification from her bank."To my shock, I saw that they had deducted not £4.50 but £4,586 from my account," she recalled."It was surreal - I just couldn't fathom that they had taken that money." Ms Kava said she had to wait until Monday to speak to the manager, who told her "it was a faulty machine".She continued: "He made a receipt on 19 May and assured me I would see that money in my account within 2-3 working days."But three weeks later, the money had still not appeared."I'm going through a divorce at the moment and had saved that money to pay legal fees," she said."I was going to call off my daughter's birthday party, it was a lot of stress."Feeling like she was "spiralling and going nowhere," Ms Kava reported the case to the consumer rights programme the JVS show, presented by Jonathan Vernon-Smith."It was a godsend - One call from Jonathan, and the next day the money was in my bank," she said, adding that the full refund arrived on Saturday ,7 before the money was returned, Savills told the BBC: "Savills can confirm that it is aware of an isolated incident concerning an anomaly with a parking charge in the car park."We have been in regular contact with the customer to rectify the issue as a matter of priority and can confirm a full refund is being processed."This was a very unusual occurrence, and we are investigating the car park system to prevent this from happening in the future." Follow Beds, Herts and Bucks news on BBC Sounds, Facebook, Instagram and X.
BBC News
7 days ago
- BBC News
c2c contactless overpayments to continue until 29 June
Train passengers have been warned they could be mistakenly overcharged for their journeys until late issue has been affecting people using contactless payments on some c2c services between Essex and refunds were being arranged for those who had been charged an additional £3 per trip, the train operator expected the situation to be resolved by 29 June. Only journeys to or from stations outside Zone 6 - and that started at either Fenchurch Street or Liverpool Street in London - have been affected. 'Extremely sorry' Transport for London (TfL) has been working with c2c to resolve the issue, which was first reported on first round of refund payments would be made over the weekend, c2c director Eleni Jordan said a "technical issue" was causing the overpayments."We are extremely sorry for any inconvenience caused and appreciate our customers' understanding and patience," he said. Follow Essex news on BBC Sounds, Facebook, Instagram and X.
