Latest news with #onlineorders
Phone Arena
4 days ago
- Phone Arena
This Verizon customer followed all the rules – and still got burned
When it comes to online phone orders and trade-ins, especially pricey ones like iPhones, the risk of something going wrong seems higher than ever. T-Mobile users have long complained about devices disappearing during transit, but they are not the only ones dealing with this mess. Now, Verizon customers are sharing similar stories and they are just as Verizon customer recently vented online about a returned device that mysteriously vanished. It all started with a simple online order. The user bought an Apple device (which always seem to be the ones vanishing), decided to exchange it for another model, and followed the return process... or so they thought. – mark1210a, Reddit, June 2025 About 10 days after sending back the device using the emailed label, tracking showed it had been received. But Verizon didn't send any confirmation emails about the return or refund. So, the user called customer service. The reps said they had no record of the return and pointed out that the two mailed labels were unused. The customer explained that was because they used the emailed one – just like they had requested. The tracking number showed it was received, but Verizon said they'd have to check with the warehouse and opened a ticket. – mark1210a, Reddit, June 2025 Seven days went by and still no update. When the customer called again asking for a supervisor, they were reportedly told nothing could be done – the return period had expired. End result? No phone, no refund, no way to escalate. Another phone lost in this wasn't an isolated case. – AFunkinDiscoBall, Reddit, June 2025 So, where do all these missing phones actually end up? In someone's hands, that is for sure. For example, not too long ago, a $500,000 iPhone theft ring was uncovered, with T-Mobile 's missing devices at the center of it. Meanwhile, over in Shenzhen, China, there's an actual building nicknamed "The stolen iPhone building." It has been linked to a global black market network trafficking stolen iPhones. Who knows – some of these vanished devices might've ended up there. And it is not always international crime rings – sometimes, the trouble starts closer to home. Earlier this year, a UPS employee in Florida was arrested and charged with stealing 171 iPhones worth more than $175,000. It is not just phones going missing, either – tablets and other tech are disappearing, too and customers are clearly fed up. So, if you want to avoid getting caught in a mess like this, there are a few things you can do. One of the safest moves is buying your device in-store, especially when you are spending over a grand on it. It is not always the most convenient, but at least you walk out with the phone in smart move? Record yourself unboxing the phone as soon as it arrives. That footage could be a lifesaver if you ever need to prove something went missing or was never delivered. Same goes for trade-ins – before you drop your device in the return envelope, grab a quick video of you packing and sealing it. That extra step could be the difference between a smooth process and a drawn-out fight with customer service. We've reached out to Verizon for a comment and will update the story when we have a response. Switch to Total 5G+ Unlimited 3-Month plan or Total 5G Unlimited and get a free iPhone. We may earn a commission if you make a purchase Buy at Total Wireless
The Independent
11-06-2025
- Business
- The Independent
Everything we know about the two hacker groups who carried out M&S cyberattack
Marks & Spencer has resumed online orders after a cyberattack that is expected to cost the retailer £300 million in profits this year. The cyberattack, which M&S disclosed on April 22, disrupted online operations and halted contactless payments, potentially compromising customer data. Two hacker groups, DragonForce and Scattered Spider, have been linked to the attack; DragonForce reportedly demanded ransom, while Scattered Spider is known for social engineering tactics. M&S revealed last month that the attack was caused by 'human error'. The National Cyber Crime Unit (NCA) is investigating the cyber incidents affecting the retail sector and encourages businesses to implement effective cybersecurity measures.
The Independent
10-06-2025
- Business
- The Independent
Marks & Spencer is back online – these are my favourite fashion picks for summer
I spend a lot of time covering M&S, but the retail giant has been in the news for other reasons this year. Over the Easter weekend, M&S was forced to stop taking orders on its website after days of disruption in stores caused by a cyberattack. With deliveries paused and products in short supply, it's cost the retailer more than £300 million in sales. But, the good news is that online orders have now been resumed. As investigations into the cyber attack continue, stock is set to slowly return online for deliveries and click-and-collect orders. An M&S spokesperson told me: 'We're offering our bestselling products, along with newness and this makes up the majority of our range which is available online today (10 June).' 'More of our fashion, home and beauty ranges will be added every day. For products that are not available online, customers can add them to their 'wish list' and when they come back into stock we will let them know.' Customer loyalty will be key to M&S's survival, with analysts commenting that the retailer has been losing out to rivals. Indeed, the shutdown of online operations coincided with a spring heatwave in the UK, when many people were in the market for summer clothes. I spend much of my time browsing, trying on and reviewing the quality of clothes, particularly on the high street. Whether it's wedding guest dresses or sandals, M&S constantly impresses me with its comfortable and well-crafted clothes, low prices and on-trend styles. While its homeware easily rivals designer brands (see its Tekla-style towels or Pooky-inspired lamps), it's the retailer's fashion that really stands out. It's always been a go-to for well-fitted but feminine bras and soft pyjamas and dressing gowns that will last you years, but M&S used to have a reputation for dowdy clothing. Maddy Evans, director of womenswear at M&S, has led the charge to reinvigorate the brand's clothing offering. Former Topshop fashion director Evans has helped M&S shake those frumpy associations, targeting women who have one eye on the latest designed collections on the catwalk, and another on purse-friendly value. Its fashion takes runway trends and make them wearable day-to-day, all at affordable price points. So, with summer officially here and a heatwave predicted for this weekend, M&S online orders couldn't have resumed at a better time. Here's everything I'm bagging for this season. Giving the designer look for less, this pair of pumps earned a spot in our round-up of the best ballet flats for 2025. Combining the comfort we've come to expect from the high street stalwart with newly elevated style, the dainty style is available in white, black or red and features a slim sole, square toe and flat heel. The delicate self-tie bow fastening and ruched detailing elevate the simple silhouette. Trust me, they're the comfiest flats I own. Swap your florals for polka dot this season. The classic print is having a comeback and this sweet blouse is the perfect everyday style. Characterised by a round neckline and three bow-tie fastenings at the front, the top is cut into a peplum hem with puffed sleeves for extra impact. Finished in all-over polka dot, there's flower-jacquard embellishment for texture. Leopard print is perennially cool (it's a neutral, in my opinion), but the style is back in a big way this summer. M&S's playful take featured in my round-up of the best summer dresses for 2025. Boasting a body-skimming cut that flatters your silhouette, it runs true to size. Complete with a laidback crew neckline and mini hemline, the polyester fabric has a soft jersey feel. M&S also helpfully offers petite, regular and tall lengths, so you can find the perfect fit. An investment for your everyday wardrobe, this M&S style is designed with a fitted bodice and round neckline. The A-line skirt flows out from the waist for a midi hemline cut. Simple but sophisticated, style it with ballet flats and trainers day-to-day before jazzing it up with jewellery and kitten heels in the evening. M&S's linen rich skirt is finished in one of this season's hottest hues, tomato red. Distinguished by its A-line shape and ankle-grazing hem, the shirring on the waistband adds flattering detail. Tone down the bold red hue with a simple white Tee. An effortless way to look put-together, every wardrobe can benefit from a denim dress. This M&S style features a mid hemline and milk-maid style puffed sleeves, while the three bow tie fastenings in the body nod to Ganni. Better yet, there's side pockets. A great choice for Wimbledon or summer occasions, this pure cotton cami dress is finished in a timeless polka dot. Complete with a midaxi-length and flattering sweetheart neckline, the dress has subtle ruched detailing on the bodice to enhance your silhouette.
Irish Times
10-06-2025
- Business
- Irish Times
M&S resumes some online orders - but Irish customers will have to wait
Retailer Marks & Spencer resumed taking some online orders for clothing lines for customers in England, Scotland and Wales on Tuesday after a 46-day hiatus following a cyberattack. But Irish customers will have to wait, with online ordering still paused for customers in the Republic and Northern Ireland. M&S said delivery to Northern Ireland will resume in the 'coming weeks', as will click and collect services, next-day delivery, nominated-day delivery and international ordering. 'It's not the full range at the moment. We've focused on best sellers and newness,' an M&S spokesperson said. READ MORE 'We'll be bringing product online everyday so customers will see that grow over the coming days.' The 141-year-old M&S stopped taking clothing and home orders through its website and app on April 25th following problems with contactless pay and click and collect services over the Easter holiday weekend. It first disclosed it had been managing a 'cyber incident' on April 22nd. M&S said last month it expected online disruption to continue into July and forecast the attack would cost it about £300 million (€354.5 million) in lost operating profit in its 2025/26 financial year, though it hopes to halve the impact through insurance and cost control. The disruption to systems also affected M&S' ability to get food and clothing into stores, which meant it lost out on demand boosted by warm and sunny weather. Analysts have predicted the end of season clothing sale will be larger than normal and with deeper discounts. Taking account of Tuesday's rise, M&S shares are down 9.5% since it disclosed the attack. M&S said hackers broke into its systems by tricking employees at a third-party contractor, skirting its digital defences to launch a cyberattack. The group has said it will use the crisis to accelerate improvements to its technology. In recent weeks, several other major retailers across the globe have disclosed cyber incidents, including UK grocer the Co-op Group, German sportswear group Adidas, luxury jeweller Cartier and U.S. lingerie company Victoria's Secret. - Reuters (c) Copyright Thomson Reuters 2025
The Independent
10-06-2025
- Business
- The Independent
M&S reopens website to customers after April cyberattack
Marks & Spencer has reopened its website to customers after halting online orders due to a cyberattack in April. The retailer is resuming standard delivery to England, Scotland, and Wales, with Northern Ireland and other services to follow in the coming weeks. Customer personal data was compromised in the attack, which led to disruptions and empty shelves during the Easter weekend. M&S managing director John Lyttle thanked customers for their support and announced the gradual addition of more products to the website. The cyberattack, attributed to "human error" via a third party, is estimated to cost M&S around £300 million, impacting contactless payments and stock availability.
