Latest news with #ViewQwest
Straits Times
31-05-2025
- Business
- Straits Times
Over a thousand ViewQwest users report internet disruption
Reports on Downdetector spiked at around 4.30pm at 1,491, following an earlier peak of 537 at 11.15am. PHOTO: VIEWQWEST/FACEBOOK SINGAPORE – Users of internet service provider ViewQwest reported connection issues on the afternoon of May 31 on an outage tracking website, with reports peaking at more than 1,400. Reports on Downdetector spiked at around 4.30pm at 1,491, following an earlier peak of 537 at 11.15am. The latest disruption had come after ViewQwest said on Facebook at around 3pm that its internet services were fully restored by 1.30pm after the earlier disruption. The internet service provider had attributed the morning service interruption to a power disruption at one of its data centres, during which its backup system did not kick in as expected. Its hotline had also faced technical difficulties during the earlier disruption, ViewQwest said. It added that it was working closely with its data centre partner to review the outage and ensure safeguards are reinforced. More than 330 users have commented on the internet service provider's Facebook post regarding the disruption, with users reporting connection problems in places such as Eunos, Mountbatten, Bukit Batok and Sengkang in the latest disruption. ViewQwest is being probed by the Infocomm Media Development Authority (IMDA) over its previous outages, including a week-long disruption first reported on April 29. Under IMDA's telecommunications quality of service standards, errant operators can be fined up to $50,000 for each instance of non-compliance. The Straits Times has contacted ViewQwest for more information. Join ST's WhatsApp Channel and get the latest news and must-reads.
Straits Times
08-05-2025
- Business
- Straits Times
ViewQwest being probed by regulator over week-long service disruption
A spokesman for ViewQwest said the internet outage was caused by a hardware failure impacting its server. PHOTO: ST FILE SINGAPORE – Local broadband service provider ViewQwest is being probed by Singapore's infocomms regulator after some customers complained they could not access the internet for more than a week. A spokesman for the Infocomm Media Development Authority (IMDA), which enforces broadband service standards, said it views the disruption seriously and is investigating the service disruption first reported on April 29. 'We have instructed ViewQwest to address customers' concerns and assist those who may still be experiencing connectivity issues expeditiously,' said the IMDA spokesman on May 7. ViewQwest alerted customers to the network issues on Facebook on April 29 . A spokesman for ViewQwest said on May 7 that the outage was caused by a hardware failure impacting its server, affecting connections for some customers as they were unable to obtain valid IP or internet protocol addresses. The problem was resolved on May 1, said the spokesman, adding that the firm has implemented measures to trace further disruptions, upgrade its systems and review its backup mechanisms. Some customers may still experience issues, depending on their device or network settings, which may require manual adjustments, he said. 'Our support teams are actively reaching out to guide these customers through the necessary steps to fully restore their service.' ViewQwest declined to reveal how many users were affected but noted that less than 10 per cent of its customer base requested assistance. Asked if affected users will be compensated, the ViewQwest spokesman said: 'We are exploring a gesture of support that acknowledges the disruption and reflects our sincere commitment to ensuring reliable internet for our customers. We will reach out to our customers soonest when the process is ready.' Some customers have aired their grievances in online forums and on ViewQwest's Facebook page. Business consultant Steve Dawson, 49, said his connection was down for the entire period from April 29 to May 7. He told The Straits Times that the disruption affected the online workshops he conducts from home, which require a stable and high-bandwidth internet connection to run smoothly. Using mobile data for an extended period of time causes his phone to overheat, he said. 'I can live with a short outage of one to two days, but what's unacceptable is the lack of urgency or a clear resolution,' said Mr Dawson. He called the helpdesk daily but was upset that he was not given an estimation of when the issue would be resolved. 'They are providing an essential service and this shouldn't happen,' he said. Mr Cadell Deng, 35, who works in the education technology sector, said he struggled to get a clear view of most of the live action during the May 3 Polling Day live stream. Despite switching to his mobile phone's hot spot, the TV stream was so blurry he could barely see which candidates were on-screen. He also had to reconfigure some smart appliances such as the air-conditioning unit and smart lights as they failed to get connected to the internet even after the broadband connection for his home improved on May 4. Freelance writer May Chen, 38, said her connection kept dropping repeatedly from April 29, locking her out of work apps like Google Docs and WhatsApp. Ms Chen used her phone's mobile hot spot as a backup, but lamented that her mobile broadband is not as fast as the fixed broadband. 'It's just frustrating because I've paid for the service and expect it to deliver.' MyRepublic, another broadband service provider, was also investigated by IMDA over a series of service disruptions between July and September 2024, which the company said at the time was due to an issue that arose after a system migration. Asked about the outcome of the investigation, IMDA said it has reminded MyRepublic to ensure that it has adequate contingency measures within its network. Under IMDA's telecommunications quality of service standards, errant operators can be fined up to $50,000 for each instance of non-compliance. M1 and StarHub were handed fines totalling $610,000 for causing internet service disruptions in 2020. The outage had affected those working from home or attending home-based learning during the Covid-19 circuit breaker period then. Join ST's WhatsApp Channel and get the latest news and must-reads.
Straits Times
08-05-2025
- Business
- Straits Times
ViewQwest probed by regulator over week-long service disruption
A spokesman for ViewQwest said the problem has been resolved by May 7. PHOTO: ST FILE SINGAPORE - Local broadband service provider ViewQwest is being probed by Singapore's infocomms regulator after some customers complained they could not access the Internet for more than a week . A spokesman for Singapore's Infocomm Media Development Authority (IMDA), which enforces broadband service standards, said it views the disruption seriously and is investigating the service disruption first reported on April 29. 'We have instructed ViewQwest to address customers' concerns and assist those who may still be experiencing connectivity issues expeditiously,' said the IMDA spokesman on May 7. ViewQwest alerted customers to the network issues on Facebook on April 29 . A spokesman for ViewQwest said on May 7 that the outage was caused by a hardware failure impacting its server, affecting connections for some customers as they were unable to obtain valid IP (internet protocol) addresses. The problem has been resolved by May 7, said the spokesman, adding that the firm has implemented measures to trace further disruptions, upgrade its systems and review its backup mechanisms. Some customers may still experience issues depending on their device or network settings, which may require manual adjustments, he said. 'Our support teams are actively reaching out to guide these customers through the necessary steps to fully restore their service.' ViewQwest declined to state how many users were affected but noted that less than 10 per cent of its customer base have requested for assistance. Asked if affected users will be compensated, the ViewQwest spokesman said: 'We are exploring a gesture of support that acknowledges the disruption and reflects our sincere commitment to ensuring reliable internet for our customers. We will reach out to our customers soonest when the process is ready.' Some customers have aired their grievances on online forums and on ViewQwest's Facebook page. Business consultant Steve Dawson, 49, said his connection was down for the whole duration from April 29 to May 7. He told The Straits Times that the disruption has affected the online workshops he conducts from home, which require a stable and high-bandwidth internet connection to run smoothly. His mobile data is not sufficient and causes his phone to overheat, he said. 'I can live with a short outage of one to two days, but what's unacceptable is the lack of urgency or a clear resolution,' said Mr Dawson. He called the helpdesk daily but was upset he was not given an estimation of when the issue would be resolved. 'They are providing an essential service and this shouldn't happen.' Mr Cadell Deng, 35, who works in the education technology sector, said he missed most of the live action on the May 3 polling day broadcast. After switching to his mobile phone's hotspot, the TV stream was so blurry that he could barely see which candidates were on screen. He also had to reconfigure some smart appliances such as air-conditioning unit and smart lights as they failed to be connected to the Internet even after broadband connections for his home improved on May 4. Freelance writer May Chen, 38, said her connection kept dropping repeatedly since April 29, locking her out of work apps like Google Docs and WhatsApp. Ms Chen used her phone's mobile hotspot as a backup, but lamented that her mobile broadband is not as fast as fixed broadband. 'It's just frustrating because I've paid for the service and expect it to deliver.' MyRepublic, another broadband service provider, was also investigated by IMDA over a series of service disruptions between July and September 2024, which the company said then was due to an issue caused after a system migration. IMDA did not respond to queries about the results of the investigation. Under IMDA's telecommunications quality of service standards, errant operators can be fined up to $50,000 for each instance of non-compliance. M1 and StarHub were handed fines totalling $610,000 for causing Internet service disruptions in 2020. The outage had affected those working from home or attending home-based learning during the Covid-19 circuit breaker period then. Join ST's Telegram channel and get the latest breaking news delivered to you.
Yahoo
28-02-2025
- Business
- Yahoo
ViewQwest Celebrates Success at Asian Telecom Awards 2025
Recognised for Excellence in Broadband Innovation and Brand Leadership SINGAPORE, Feb. 28, 2025 /PRNewswire/ -- ViewQwest, a leading telecommunications, network and security services provider, has once again demonstrated its achievements in advancing Singapore's broadband ecosystem, securing two accolades at the Asian Telecom Awards 2025, presented by Asian Telecom Magazine. The company was named Broadband Telecom Company of the Year - Singapore and also received the Marketing & Brand Initiative of the Year - Singapore award, in recognition of its achievements in redefining broadband connectivity and brand engagement with its XGSPON nationwide network upgrade. The Asian Telecom Awards celebrates exceptional accomplishments within the telecom industry in the Asia Pacific region. These wins highlight ViewQwest's commitment to delivering cutting edge connectivity with ViewQwest X, a next generation broadband solution powered by XGSPON technology. The service provides ultra-fast internet speeds of up to 10Gbps, designed to support bandwidth intensive applications such as AI, augmented reality, virtual reality, smart homes, cloud gaming, and remote work solutions. Singapore's evolution as a global digital leader, in which it has achieved a 98% internet penetration rate and a 91% fixed broadband adoption rate, has created an urgent demand for robust high speed broadband infrastructure. To address this, ViewQwest successfully completed a nationwide network upgrade in a record four weeks, enabling seamless access to 10Gbps connectivity across all households. Unlike conventional broadband offerings, ViewQwest X disrupted the industry by offering existing customers a straightforward upgrade to 10Gbps at just $6 per month, without requiring contract renewals, a move that enhances accessibility and affordability for users. In a Singapore-first, ViewQwest also introduced SFP+ connectivity in its home broadband portfolio, alongside Ubiquiti Dream Machine SE, empowering tech-savvy users with enterprise-grade networking solutions at home. "Innovation is fundamental to ViewQwest's mission. The launch of ViewQwest X was not just about increasing speeds, it was about equipping Singaporeans with the tools to fully embrace the digital era. We are more than just a broadband service, we believe in empowering individuals, families and businesses to unlock their full potential." said Vignesa Moorthy, Founder & CEO of ViewQwest. "These awards validate our vision of delivering superior broadband experiences, ensuring that connectivity is available to everyone to drive progress." Beyond technology, ViewQwest's approach to broadband is reflected in its brand philosophy. The company's marketing campaign, 'The Story of Us, Unleashing Greatness,' was instrumental in earning the Marketing & Brand Initiative of the Year - Singapore award. Beyond introducing the product to potential customers, the campaign was designed to inspire Singaporeans to embrace the potential of next generation connectivity. Through a multi platform strategy featuring compelling storytelling, digital engagement and strategic partnerships, the campaign demonstrated how advanced broadband enables individuals, families and businesses to thrive in the digital landscape. The results were significant, driving notable increases in customer acquisition, renewals and the adoption of next generation broadband technology. As Singapore advances towards becoming a fully digital nation, ViewQwest remains committed to pioneering innovations that redefine connectivity and improve digital experiences. By continuously enhancing accessibility, affordability and technological advancement, ViewQwest is shaping the future of broadband and reinforcing its role in Singapore's digital transformation. For more information about ViewQwest X, visit About ViewQwest ViewQwest is an award-winning telecommunications, network and security services provider driven by a vision to make the world a better place, powered by a safer, better internet. Founded and headquartered in Singapore since 2001, it has expanded operations and market coverage in Malaysia, the Philippines, Hong Kong SAR, and other countries and regions in North and Southeast Asia. ViewQwest builds and manages high-performing network and security infrastructure for the digital enterprise, securely connecting corporate sites and workforces wherever they are needed. It is a trusted partner of global and regional multinational corporations (MNCs) and top companies across Asia, delivering fit-for-purpose connectivity and security to power their digital future. ViewQwest also provides market-leading residential and SME broadband connectivity and cybersecurity services in Singapore and Malaysia. ViewQwest received the 2024 Network and Security integration of the Year Award – Singapore and the 2023 Singapore Broadband Telecom Provider of the Year recognition at the Asia Telecom Awards for its service innovation and excellence in network and security. For more information, visit View original content: SOURCE ViewQwest Sign in to access your portfolio
Yahoo
14-02-2025
- Business
- Yahoo
ViewQwest Enhances Malaysia Commercial Leadership Team to Drive Growth
Appoints Simon Ang as Head of Enterprise Sales KUALA LUMPUR, Malaysia, Feb. 14, 2025 /PRNewswire/ -- ViewQwest, a leading telecommunications, network, and security services provider in Southeast Asia, has announced the appointment of Simon Ang as Head of Enterprise Sales in Malaysia. This strategic appointment underscores ViewQwest's commitment to strengthening its commercial presence and accelerating business growth in a key market for its rapidly expanding managed services portfolio. Ang will lead the company's enterprise engagement strategy, driving deeper partnerships and delivering innovative solutions that support Malaysia's digital transformation. With over 30 years of experience in IT and telecommunications, Ang brings extensive expertise in enterprise sales, business development, and strategic account management. Prior to joining ViewQwest, he served as Director of Carrier Relations at DCConnect, overseeing telecom network wholesale operations in Malaysia, Singapore, and Indonesia. He also led Platform and Managed Services at NTT MSC Sdn Bhd's Cloud Services Division, and held leadership roles at global firms such as IBM, HP, and PCCW, where he drove market expansion, digital transformation, and operational excellence. "Simon's leadership and deep understanding of enterprise solutions come at a pivotal time for ViewQwest," said Benjamin Tan, Chief Commercial Officer of ViewQwest. "As we accelerate our commercial efforts in Malaysia, his expertise will be instrumental in strengthening our market position and ensuring our solutions effectively address enterprise needs." Ang expressed enthusiasm for his new role, stating, "I'm excited to join ViewQwest at this transformative stage of its growth. With our innovative suite of services tailored for the Malaysian market, we are uniquely positioned to help businesses optimize their networks and enhance cybersecurity. A key focus will be on revitalizing the Enterprise Sales team, equipping them with the tools, knowledge, and strategies needed to drive meaningful business impact." His appointment reinforces ViewQwest's commitment to investing in both commercial and technical talent to support its rapid growth as a trusted partner for network and security transformation. With Ang's deep experience in business development and partner management, the company aims to strengthen channel partnerships and expand strategic alliances, further solidifying its leadership in the region. "I am confident that with Simon on board, our Enterprise Sales team will be even more empowered to drive growth and success," added Tan. About ViewQwest ViewQwest is an award-winning telecommunications, network, and security services provider driven by a vision to make the world a better place, powered by a safer, better internet. Founded and headquartered in Singapore since 2001, it has expanded operations and market coverage in Malaysia, the Philippines, Hong Kong, and other countries in North and Southeast Asia. ViewQwest builds and manages high-performing network and security infrastructure for the digital enterprise, securely connecting corporate sites and workforces wherever they are needed. It is a trusted partner of global and regional multinational corporations (MNCs) and top companies across Asia, delivering fit-for-purpose connectivity and security to power their digital future. ViewQwest also provides market-leading residential and SME broadband connectivity and cybersecurity services in Singapore and Malaysia. ViewQwest received the 2024 Network and Security integration of the Year Award – Singapore, and the 2023 Singapore Broadband Telecom Provider of the Year recognition at the Asia Telecom Awards for its service innovation and excellence in network and security. For more information, visit View original content: SOURCE ViewQwest Sign in to access your portfolio
