Over a thousand ViewQwest users report internet disruption
Reports on Downdetector spiked at around 4.30pm at 1,491, following an earlier peak of 537 at 11.15am. PHOTO: VIEWQWEST/FACEBOOK
SINGAPORE – Users of internet service provider ViewQwest reported connection issues on the afternoon of May 31 on an outage tracking website, with reports peaking at more than 1,400.
Reports on Downdetector spiked at around 4.30pm at 1,491, following an earlier peak of 537 at 11.15am.
The latest disruption had come after ViewQwest said on Facebook at around 3pm that its internet services were fully restored by 1.30pm after the earlier disruption.
The internet service provider had attributed the morning service interruption to a power disruption at one of its data centres, during which its backup system did not kick in as expected.
Its hotline had also faced technical difficulties during the earlier disruption, ViewQwest said.
It added that it was working closely with its data centre partner to review the outage and ensure safeguards are reinforced.
More than 330 users have commented on the internet service provider's Facebook post regarding the disruption, with users reporting connection problems in places such as Eunos, Mountbatten, Bukit Batok and Sengkang in the latest disruption.
ViewQwest is being probed by the Infocomm Media Development Authority (IMDA) over its previous outages, including a week-long disruption first reported on April 29.
Under IMDA's telecommunications quality of service standards, errant operators can be fined up to $50,000 for each instance of non-compliance.
The Straits Times has contacted ViewQwest for more information.
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