Latest news with #TacomaPublicUtilities
Yahoo
13-06-2025
- Politics
- Yahoo
With Trump's immigration crackdown, Tacoma stands for justice
It's a very scary time for immigrants and refugees in this country. Across the nation, there is more scrutiny on immigrants. Actions at the federal level are obfuscating rules and guidelines for immigrants and refugees, which raises concerns in the immigrant community around travel and civil rights. Tacoma residents experience this fear. Each of us has been pulled aside from a crowd and asked in a whisper whether individuals living in Tacoma are safe. In Tacoma, we are doing our best within our legal authority to provide safe access to city services. Public safety comes in all shapes and forms. One of these forms is access to government services. It is in our entire community's best interest if everyone feels safe interacting with the government. It should not be threatening to go to Tacoma Public Utilities and pay your water bill. We want people to feel safe calling 911 to report a car accident or seek medical help in an emergency. We want all residents to trust in the system enough to show up at court when necessary and have access to documents in languages they understand. Maintaining access to the systems that govern us is critical for those systems to operate with integrity and in service to our community. It is also important that people have access to their jobs and the day-to-day places that a society relies upon. This is not just because every person deserves to be treated with dignity — which they do — but also because it also drives our economy forward. According to a report from the Washington State Budget and Policy Center, immigrants are vital members of Washington state's bustling economy and vibrant community. Data from the Immigration Research Initiative shows that immigrant workers, which include green card holders, asylees, people with temporary protected status, and undocumented immigrants, play an outsized role in strengthening Washington's labor force and economy. We hear every day the demand that elected officials lead on protecting our immigrant and refugee neighbors. Tacoma is acting. The City Council passed Resolution 41627 to direct city resources be restricted from use for investigation and surveillance of individuals based on immigration or citizenship status without a court order. The city of Tacoma is in full compliance with the Keep Washington Working Act, which clarifies how local law enforcement engages with federal immigration law. We celebrate Pierce County's recent ordinance change to end the use of E-Verify, bringing it into alignment with Tacoma's practices. We are doing what we can locally to make city services safe and accessible, and the work is ongoing. In America, everyone has the right to due process. Everyone has the right to peacefully protest. It is fundamental to our very democracy. We champion sharing information about immigrant rights and the right to assemble. As council members, we keep abreast of court challenges to recent federal actions and how all the federal changes will have local impacts in Tacoma. Stand with us in preserving the safety of immigrants in Tacoma. Olgy Diaz and Sandesh Sadalge are members of the Tacoma City Council. Diaz was appointed as an at-large member in 2022 and elected to a full term in 2023. Her parents immigrated from Guatemala, and she was born in Pierce County. Sadalge was appointed in 2024 to represent District 4. He immigrated from India at age 6 and became a U.S. citizen as an adult.
Yahoo
07-05-2025
- Automotive
- Yahoo
Over 17,000 customers near Tacoma's South End without power Wednesday
Thousands of people near Tacoma are without power Wednesday afternoon after a car struck a utility pole. About 10,542 customers near the Midland and Summit area are affected, according to Tacoma Public Utilities outage map. TPU is aware of the outage and crews are in the process of working to restore power, according to an X post. The outage has also affected around 7,400 customers near the Lakewood area, according to Lakeview Light & Power's map. The company said that power will be restored in about an hour. 'The outage has been traced to a Tacoma Power distribution line serving Lakeview,' the post said. Franklin Pierce schools posted on Facebook that it is experiencing power, internet and phone issues at schools north of state Route 512. Parents can call 253-281-0516 if they need to get in touch with their child's school, the post said. This is a developing story, check back for updates.
Malaysian Reserve
24-04-2025
- Business
- Malaysian Reserve
E Source to Showcase Utility Customer Engagement Strategies at IUCX Conference 2025
Alongside exhibiting at the event, the company will participate in discussions addressing debt management and customer experience. BOULDER, Colo., April 24, 2025 /PRNewswire/ — E Source, a utilities-focused consulting, research, and data science company, will exhibit and speak at Innovate UtilityCX (IUCX) Conference 2025, an annual utility-focused customer service learning and networking event at the Phoenix Convention Center in Phoenix, AZ from May 6-8. Formerly known as CS Week, IUCX Conference 2025 will host representatives from over 300 electric, gas, and water utilities across North America and worldwide to collaborate on meeting evolving customer needs and expectations. Sessions and workshops will explore digital engagement, meter-to-cash process strategies, and trends across utility programs and offerings. E Source consultants and industry peers will discuss how utilities can address customer-related challenges with data-driven solutions including arrears management, customer journey mapping, and digital channel optimization. The company is also a Silver Sponsor of the Credit and Collections Deep Dive on Tuesday, May 6. Leaders in customer service innovation and meter-to-cash technologies will share insights in the following sessions: Tuesday, May 6 Trends and Strategies for Impacting Revenues and Reducing Debt, 10:10-11:00 a.m. E Source Executive Consultant Bob Cooke will speak on a panel featuring utility billing technology development leaders on reducing customer debt with payment plans, process improvements, and advanced billing technologies. Moderator: Danya Davin, Manager, Billing and Payments, Arizona Public Service Speakers: Bob Cooke, Executive Consultant, E Source Gareth Welch, Head of Product, Aptumo, Echo Managed Services Hernando Parrott, North America President, Open Intelligence Thursday, May 8 Focusing on Our North Star to Improve Performance, 10:45-11:45 a.m. Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source, will speak with Shana Williams, Customer Service Division Manager, Tacoma Public Utilities, about aligning utility operations with customer experience goals. Speakers: Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source Shana Williams, Customer Service Division Manager, Tacoma Public Utilities Commenting on the importance of IUCX Conference, Jeremy Klingel, President, Consulting, E Source, said, 'Utilities have made admirable progress in improving their relationship, level of service, and interactions with customers. Yet they are continuously challenged to improve reliability and maintain affordability in the face of extreme operating conditions, rapidly increasing demand, and antiquated regulatory constructs. IUCX provides a unique platform for sharing the latest advances in how utilities are optimizing customer service and building a better experience for all customer classes ranging from residential to large industrials. Our team is looking forward to sharing real-world insights on maximizing the value of customer service channels and better managing the challenges of credit and collections.' To learn more about E Source's customer engagement, operational excellence, and operational technology solutions, visit booth #925 in the IUCX exhibit hall. More information about E Source's consulting services can be found on the company website. About E Source E Source combines industry-leading research, data science, and consulting to help utilities make and implement better data-driven decisions that positively impact their customers, their bottom line, and our planet. Headquartered in Boulder, CO, E Source has teams across the US and Canada. Learn more at Media contactAdarsh Nalam, Director, Solutions Marketing and Communicationsadarsh_nalam@
Cision Canada
24-04-2025
- Business
- Cision Canada
E Source to Showcase Utility Customer Engagement Strategies at IUCX Conference 2025
Alongside exhibiting at the event, the company will participate in discussions addressing debt management and customer experience. BOULDER, Colo., April 24, 2025 /CNW/ -- E Source, a utilities-focused consulting, research, and data science company, will exhibit and speak at Innovate UtilityCX (IUCX) Conference 2025, an annual utility-focused customer service learning and networking event at the Phoenix Convention Center in Phoenix, AZ from May 6-8. Formerly known as CS Week, IUCX Conference 2025 will host representatives from over 300 electric, gas, and water utilities across North America and worldwide to collaborate on meeting evolving customer needs and expectations. Sessions and workshops will explore digital engagement, meter-to-cash process strategies, and trends across utility programs and offerings. E Source consultants and industry peers will discuss how utilities can address customer-related challenges with data-driven solutions including arrears management, customer journey mapping, and digital channel optimization. The company is also a Silver Sponsor of the Credit and Collections Deep Dive on Tuesday, May 6. Leaders in customer service innovation and meter-to-cash technologies will share insights in the following sessions: Tuesday, May 6 Trends and Strategies for Impacting Revenues and Reducing Debt, 10:10-11:00 a.m. E Source Executive Consultant Bob Cooke will speak on a panel featuring utility billing technology development leaders on reducing customer debt with payment plans, process improvements, and advanced billing technologies. Moderator: Danya Davin, Manager, Billing and Payments, Arizona Public Service Speakers: Bob Cooke, Executive Consultant, E Source Gareth Welch, Head of Product, Aptumo, Echo Managed Services Hernando Parrott, North America President, Open Intelligence Thursday, May 8 Focusing on Our North Star to Improve Performance, 10:45-11:45 a.m. Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source, will speak with Shana Williams, Customer Service Division Manager, Tacoma Public Utilities, about aligning utility operations with customer experience goals. Speakers: Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source Shana Williams, Customer Service Division Manager, Tacoma Public Utilities Commenting on the importance of IUCX Conference, Jeremy Klingel, President, Consulting, E Source, said, "Utilities have made admirable progress in improving their relationship, level of service, and interactions with customers. Yet they are continuously challenged to improve reliability and maintain affordability in the face of extreme operating conditions, rapidly increasing demand, and antiquated regulatory constructs. IUCX provides a unique platform for sharing the latest advances in how utilities are optimizing customer service and building a better experience for all customer classes ranging from residential to large industrials. Our team is looking forward to sharing real-world insights on maximizing the value of customer service channels and better managing the challenges of credit and collections." To learn more about E Source's customer engagement, operational excellence, and operational technology solutions, visit booth #925 in the IUCX exhibit hall. More information about E Source's consulting services can be found on the company website. About E Source E Source combines industry-leading research, data science, and consulting to help utilities make and implement better data-driven decisions that positively impact their customers, their bottom line, and our planet. Headquartered in Boulder, CO, E Source has teams across the US and Canada. Learn more at
