E Source to Showcase Utility Customer Engagement Strategies at IUCX Conference 2025
Alongside exhibiting at the event, the company will participate in discussions addressing debt management and customer experience.
BOULDER, Colo., April 24, 2025 /CNW/ -- E Source, a utilities-focused consulting, research, and data science company, will exhibit and speak at Innovate UtilityCX (IUCX) Conference 2025, an annual utility-focused customer service learning and networking event at the Phoenix Convention Center in Phoenix, AZ from May 6-8.
Formerly known as CS Week, IUCX Conference 2025 will host representatives from over 300 electric, gas, and water utilities across North America and worldwide to collaborate on meeting evolving customer needs and expectations. Sessions and workshops will explore digital engagement, meter-to-cash process strategies, and trends across utility programs and offerings.
E Source consultants and industry peers will discuss how utilities can address customer-related challenges with data-driven solutions including arrears management, customer journey mapping, and digital channel optimization. The company is also a Silver Sponsor of the Credit and Collections Deep Dive on Tuesday, May 6.
Leaders in customer service innovation and meter-to-cash technologies will share insights in the following sessions:
Tuesday, May 6
Trends and Strategies for Impacting Revenues and Reducing Debt, 10:10-11:00 a.m.
E Source Executive Consultant Bob Cooke will speak on a panel featuring utility billing technology development leaders on reducing customer debt with payment plans, process improvements, and advanced billing technologies.
Moderator:
Danya Davin, Manager, Billing and Payments, Arizona Public Service
Speakers:
Bob Cooke, Executive Consultant, E Source
Gareth Welch, Head of Product, Aptumo, Echo Managed Services
Hernando Parrott, North America President, Open Intelligence
Thursday, May 8
Focusing on Our North Star to Improve Performance, 10:45-11:45 a.m.
Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source, will speak with Shana Williams, Customer Service Division Manager, Tacoma Public Utilities, about aligning utility operations with customer experience goals.
Speakers:
Jeffrey Daigle, Vice President, Customer Experience and Innovation, E Source
Shana Williams, Customer Service Division Manager, Tacoma Public Utilities
Commenting on the importance of IUCX Conference, Jeremy Klingel, President, Consulting, E Source, said, "Utilities have made admirable progress in improving their relationship, level of service, and interactions with customers. Yet they are continuously challenged to improve reliability and maintain affordability in the face of extreme operating conditions, rapidly increasing demand, and antiquated regulatory constructs. IUCX provides a unique platform for sharing the latest advances in how utilities are optimizing customer service and building a better experience for all customer classes ranging from residential to large industrials. Our team is looking forward to sharing real-world insights on maximizing the value of customer service channels and better managing the challenges of credit and collections."
To learn more about E Source's customer engagement, operational excellence, and operational technology solutions, visit booth #925 in the IUCX exhibit hall.
More information about E Source's consulting services can be found on the company website.
About E Source
E Source combines industry-leading research, data science, and consulting to help utilities make and implement better data-driven decisions that positively impact their customers, their bottom line, and our planet. Headquartered in Boulder, CO, E Source has teams across the US and Canada. Learn more at www.esource.com.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
USA Today
23 minutes ago
- USA Today
José Ramírez Player Props: June 21, Guardians vs. Athletics
Jose Ramirez is looking to improve on a one-hit showing in his most recent game (1 for 4 with a double). His Cleveland Guardians face Mitch Spence and the Athletics on Saturday at 10:05 p.m. ET on NBCS-CA and CLEG. Find odds, stats, and more below to make your José Ramírez player prop bets. Ramirez leads the Guardians with 13 home runs while accumulating a team-best batting average of .317. Among batters in MLB action, Ramirez ranks 33rd in homers and 79th in RBI. Watch tonight's Guardians game on Fubo! José Ramírez Prop Bets and Odds How to Watch Cleveland Guardians vs. Athletics José Ramírez vs. Mitch Spence José Ramírez prop bet insights MLB odds courtesy of BetMGM Sportsbook. Odds updated Saturday at 6:32 p.m. ET. For a full list of sports betting odds, access USA TODAY Sports Betting Scores Odds Hub. José Ramírez stats against the Athletics Athletics starter: Mitch Spence
USA Today
23 minutes ago
- USA Today
Valkyries vs. Sun odds, tips and betting trends - 6/22/2025
The Connecticut Sun (2-11) will visit the Golden State Valkyries (6-6) after losing three consecutive road games. It begins at 8:30 p.m. ET on Sunday, June 22, 2025. Golden State beat Indiana 88-77 at home last time out, and were led by Kayla Thornton (16 PTS, 45.5 FG%, 5-8 from 3PT) and Tiffany Hayes (14 PTS, 5 AST, 44.4 FG%). In its most recent game, Connecticut fell at home to Dallas 86-83, with Tina Charles (26 PTS, 47.1 FG%) and Jacy Sheldon (10 PTS, 100.0 FG%, 2-2 from 3PT) leading the way. Before watching this matchup, here's everything you need to know about Sunday's action on the court. Watch the WNBA on Fubo! Golden State Valkyries vs. Connecticut Sun odds and betting lines WNBA odds courtesy of BetMGM Sportsbook. Odds updated Saturday at 6:05 p.m. ET. For a full list of sports betting odds, access USA TODAY Sports Betting Scores Odds Hub. Valkyries moneyline insights Sun moneyline insights Valkyries vs. Sun: Game time and info Watch the WNBA on Fubo!
USA Today
23 minutes ago
- USA Today
Zach Neto Player Props: June 21, Angels vs. Astros
Zach Neto will try for a better showing after going hitless in his most recent game (0-for-4). He and the Los Angeles Angels face the Houston Astros on Saturday, who will send out Brandon Walter to start, at 9:38 p.m. ET on FDSW and SCHN. Find odds, stats, and more below to make your Zach Neto player prop bets. Neto is hitting .263 with 13 doubles, a triple, 10 home runs and 11 walks. Watch tonight's Angels game on Fubo! Zach Neto Prop Bets and Odds How to Watch Los Angeles Angels vs. Houston Astros Zach Neto vs. Brandon Walter Zach Neto prop bet insights MLB odds courtesy of BetMGM Sportsbook. Odds updated Saturday at 6:32 p.m. ET. For a full list of sports betting odds, access USA TODAY Sports Betting Scores Odds Hub. Zach Neto stats against the Astros Astros starter: Brandon Walter
