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Business Wire
a day ago
- Business
- Business Wire
ISG to Study Providers of Strategic Insurance Services
STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched four research studies examining providers of services that address the complex needs of insurance enterprises. Insurance enterprises are navigating digital transformation, embracing advancements in AI and digital engineering. Providers foster these capabilities, ensuring that companies are equipped to thrive in a rapidly changing environment. Share The study results will be published in four ISG Provider Lens™ reports: Insurance Global Capability Centers (GCCs) by Service Providers, Insurance GenAI and Agentic AI Services, Insurance Services Specialists and Insurance Digital Engineering Services. The reports are scheduled to be released in November 2025. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. The insurance services ecosystem is evolving to address demands for streamlined processes, enhanced customer interactions and greater adaptability. Insurance companies increasingly use GCCs as essential hubs to boost operational efficiency. The integration of advanced AI technologies, such as generative AI and agentic AI, has become crucial for enhancing customer experience and operational resilience. Enterprises are seeking insurance services specialists to address skills gaps through tailored solutions. At the same time, digital engineering is transforming the industry by streamlining design-to-execution processes. 'Insurance enterprises are navigating a steep landscape of digital transformation, embracing advancements in AI and digital engineering,' said Iain Fisher, director at ISG. 'Providers play a crucial role in fostering these capabilities, ensuring that companies are equipped to thrive in a rapidly changing environment.' ISG has distributed surveys to more than 100 providers for the four studies. Working in collaboration with ISG's global advisors, the research team will produce four reports, each with one or more quadrants representing the strategic services insurance enterprises are buying, based on ISG's experience working with its clients. The four reports are: Insurance Global Capability Centers (GCCs) by Service Providers: This report will cover providers offering services for GCC setup, optimization and transformation. It will include one quadrant: Insurance GCC CaaS: Setup-Run-Optimize-Transform-Transfe r, evaluating providers that use a capability-as-a-service (CaaS) approach to support GCC setup and operation from end to end. These providers enable streamlined GCC operations, offer frameworks for continuous improvement using Lean and Six Sigma methodologies and align GCC capabilities with industry trends and organizational goals. Insurance GenAI and Agentic AI Services: This report will explore GenAI and agentic AI development and deployment services. It will include two quadrants: GenAI — Development and Deployment Service s, assessing providers that deliver end-to-end solutions from proofs of concept to full-scale GenAI implementation, including continuous monitoring and management. Providers are evaluated on their ability to deliver tailored cloud infrastructure and optimize resources for efficient model training and deployment. Agentic AI — Development and Deployment Service s, covering providers that specialize in delivering autonomous AI solutions capable of planning, executing and refining tasks with minimal human input. They employ agentic AI, which autonomously orchestrates tasks and performs self-corrections, to optimize insurance workflows and processes. Insurance Services Specialists: The report will assess companies delivering specialized services for life and retirement (L&R) and property and casualty (P&C) insurance operations and insurance ITO. It will include three quadrants: Life and Retirement (L&R) Insurance Services Specialists, evaluating providers that offer L&R insurance operations outsourcing. These providers utilize intelligent automation, analytics and AI to enhance speed, cost efficiency and accuracy while supporting various operations across the L&R lifecycle. Property and Casualty (P&C) Insurance Services Specialists, assessing providers that specialize in P&C insurance operations outsourcing, including consulting and managed services. These providers enhance operations by delivering speed, cost savings and accuracy, focusing on modernizing services and improving customer management and technology enablement in each functional area. Insurance ITO Services Specialists, covering ITO providers that offer traditional and modern digital services. These providers are assessed based on their ongoing or implemented technology support and business transformation programs across the insurance value chain. Insurance Digital Engineering Services: This report will assess providers of digital engineering services to insurance companies. It will include one quadrant: Insurance Digital Engineering Services, evaluating providers that deliver integrated hardware and software for data-driven product development and feature augmentation services. These providers increasingly use industrial automation, GenAI and agentic AI to support insurance companies from product design to execution. The reports will cover the global strategic insurance services market and examine products and services available globally. ISG analysts Ashish Jhajharia and Sandhya Hari Navage will serve as authors of the reports. A list of identified providers and vendors and further details on the studies are available in this digital brochure. Companies not listed as strategic insurance services providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Business Wire
13-06-2025
- Business
- Business Wire
ISG to Study Multi Public Cloud Service, Solution Providers
STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers of multi public cloud services and solutions that empower enterprises to optimize and accelerate multicloud and AI-native environments. Complex multicloud environments pose steep challenges for enterprises, especially in observability and security. To address real-time threats and maximize reliability, companies are engaging with providers for multi public cloud services and solutions. Share The study results will be published in two comprehensive ISG Provider Lens™ reports: Multi Public Cloud Services and Multi Public Cloud Solutions, both scheduled to be released in December 2025. The Services report, covering multiple geographic markets, will evaluate providers of consulting and transformation services, FinOps and AI-powered optimization services, scalable infrastructure and platform services and other offerings. The global Solutions report will assess multicloud observability and security solutions and Kubernetes management platforms. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Enterprises are rapidly adopting cloud-native technologies and advanced tools across hybrid, multicloud and edge environments to enhance scalability, security and cost efficiency. This transformation is fueling agile application development, automated deployment and efficient resource management. Enterprises are also prioritizing the integration of agentic AI and generative AI into cloud environments to enhance productivity, streamline operations and foster innovation. 'Complex multicloud environments pose steep challenges for enterprises, especially when it comes to observability and security,' said Heiko Henkes, director and principal analyst at ISG. 'To address real-time threats and maximize reliability, companies are engaging with providers for a wide range of multi public cloud services and solutions.' For the Multi Public Cloud Services study, ISG has distributed surveys to more than 300 providers. Working in collaboration with ISG's global advisors, the research team will produce seven quadrants representing the typical multi public cloud services enterprises are buying, based on ISG's experience working with its clients. The seven quadrants are: Consulting and Transformation Services, evaluating providers that help clients plan and carry out strategies to achieve cloud agility, resilience and scalability. Providers are assessed on their ability to drive scalable, intelligent and sustainable cloud transformations through proprietary frameworks, AI-powered toolsets and vendor-agnostic architectures. Managed Services, assessing providers that deliver AI-native and automation-first managed services for complex hybrid and multicloud environments. These providers focus on integrating GenAI, agentic automation and FinOps capabilities, often using AI-native management platforms and industry-specific blueprints. FinOps Services and AI-driven Optimization, covering providers that offer intelligent, automated and predictive cost optimization and governance across multiple public cloud environments using FinOps frameworks and AI technologies. Hyperscale Infrastructure and Platform Services, evaluating providers that offer enterprise-grade infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) capabilities through scalable, resilient, AI-native platforms. The providers enable high-performance computing and GenAI workloads with self-service IaaS, sovereign architectures and sustainable infrastructures. SAP HANA Infrastructure Services, assessing providers that offer scalable, SAP-optimized platforms for hosting SAP S/4HANA and SAP HANA databases. Providers deliver certified infrastructure aligned to SAP's performance, scalability and compliance standards. Secure Enterprise Filesharing Services, covering providers offering enterprise-ready filesharing platforms via SaaS models. These providers enable secure document storage, real-time collaboration and data synchronization. Sovereign Cloud Infrastructure Services, evaluating providers that deliver secure, scalable platforms for workloads requiring full data sovereignty in the Eurozone. The providers focus on data location control, encryption management, EU compliance and the adoption of open-source technologies and sustainability principles. Geographically focused reports from the study will cover the global multi public cloud services market and examine products and services available in Brazil, the EU, France, Germany, the Nordics, Switzerland, the U.K. and the U.S., plus services used by the U.S. public sector, with a separate focus on filesharing services for Germany. ISG analysts Meenakshi Srivastava (U.K., Nordics and EU), Shashank Rajmane (U.S. and U.S. Public Sector), Pedro L. Bicudo Maschio (Brazil and France), Ulrich Meister (Germany and Switzerland) and Wolfgang Heinhaus (Germany and Switzerland) will serve as authors of the reports. For the Multi Public Cloud Solutions study, ISG has distributed surveys to more than 80 solution providers and will evaluate provider capabilities in four quadrants: Multicloud FinOps Platforms, assessing providers of proprietary platforms for cloud financial management across multiple public clouds. The vendors are assessed on their ability to optimize cloud costs, allocate costs to stakeholders and support predictive forecasting. Multicloud Observability Platforms, covering providers offering solutions for multicloud observability of containerized applications and infrastructure. These platforms deliver proactive insights for capacity planning and root cause analysis. Multicloud Security Platforms, evaluating vendors providing unified security platforms for multicloud environments. The key capabilities of the platforms include vulnerability scanning, anomaly detection, AI-enabled risk assessments and regulatory compliance monitoring. Kubernetes Management Platforms, assessing vendors offering infrastructure-centric solutions for provisioning, automating and scaling Kubernetes clusters. Providers use AI-driven monitoring for lifecycle automation and security. ISG analysts Shashank Rajmane and Partha Sarathi Chakraborty will serve as co-authors of the Multi Public Cloud Solutions report. A list of identified providers and vendors and further details on the studies are available in these digital brochures: Multi Public Cloud Services and Multi Public Cloud Solutions. Companies not listed in either brochure can contact ISG and ask to be included in the studies. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to complete this online survey. Participants will receive a copy of these reports in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Yahoo
05-06-2025
- Business
- Yahoo
ISG to Evaluate Medical Device Service, Solution Providers
Upcoming ISG Provider Lens™ reports will cover providers helping companies integrate new technologies to make devices more capable, compliant and interoperable STAMFORD, Conn., June 05, 2025--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study evaluating digital transformation service and solution providers supporting the medical devices industry, exploring how they help device makers address technology challenges while accelerating innovation and time to market. The study results will be published in two comprehensive ISG Provider Lens™ reports, titled Medical Device Digital Services, covering the U.S. and European markets, respectively, and scheduled to be released in November 2025. The study will examine providers offering medical device companies end-to-end digital engineering and product development services; strategic consulting, quality assurance and regulatory compliance services; and digital solutions for post-market activities. In particular, it will assess provider ability to address technology challenges such as data interoperability and cybersecurity. Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. The medical device industry is embracing digital transformation by integrating AI, IoT and cloud technologies. These advancements enhance real-time monitoring and predictive diagnostics, facilitate improved clinical decisions and transform traditional hardware-centric models into dynamic, data-driven ecosystems. "Medical devices are quickly evolving to meet the new requirements of patient-centric healthcare," said Iain Fisher, director, ISG Provider Lens Research. "Device makers need to collaborate with providers on innovation and improve outcomes to remain competitive in the market." ISG has distributed surveys to more than 100 providers of medical device services and solutions. Working in collaboration with ISG's global advisors, the research team will produce three quadrants representing the digital services and solutions most commonly used by medical device companies, based on ISG's experience working with its clients. The three quadrants are: Digital Engineering and Product Development, evaluating providers with expertise in designing and enhancing interconnected, software-driven, compliant medical devices. Providers are assessed on their abilities to apply emerging technologies such as AI, ML, digital twins and edge computing to accelerate innovation, ensure compliance and reduce time to market. Regulatory Compliance, Strategy and Quality Assurance, assessing providers that help medical device manufacturers navigate global regulatory frameworks and align engineering initiatives with go-to-market objectives. Providers implement cybersecurity and data protection strategies, ensuring product and patient safety in connected and software-driven environments. Post-Market Digital Enablement, covering providers that deliver digital solutions for continuous monitoring, device tracking and telehealth integration. Providers focus on developing and integrating remote patient monitoring systems, analytics and post-market surveillance tools. Geographically focused reports from the study will cover digital services and solutions offered to medical device companies in the U.S. and Europe. ISG analysts Rohan Sinha (U.S.) and Sneha Jayanth (Europe) will serve as authors of the reports. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as digital transformation solution and service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Press Contacts: Laura Hupprich, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978-518-4520isg@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
19-05-2025
- Business
- Yahoo
ISG to Publish Report on Supply Chain Service Providers
Upcoming ISG Provider Lens™ report will evaluate providers preparing supply chains for emerging enterprise needs with AI, other technologies STAMFORD, Conn., May 19, 2025--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that are helping enterprises make their supply chains more resilient and adaptable amid rapid changes in technology and global business. The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called Supply Chain Services, scheduled to be released in September 2025. The reports will cover companies offering services including supply chain consulting, operations modernization and the implementation of transportation management and circular supply chain systems. Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Companies face growing uncertainty from geopolitical and economic disruptions, including rising tariffs, even as they come under pressure to make supply chains more efficient and sustainable. Many are using specialized consulting services and new technologies, including AI, to remain competitive in this crucial, complex aspect of business operations. Enterprises want modular, scalable solutions suited to their digital maturity and industry-specific requirements. "The supply chains of the future will need to adapt to constant change," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "To remain competitive, enterprises are seeking service providers that can make their supply chains more agile, efficient and resilient." ISG has distributed surveys to more than 100 supply chain service providers. Working in collaboration with ISG's global advisors, the research team will produce four quadrants representing the supply chain services the typical enterprise is buying, based on ISG's experience working with its clients. The four quadrants are: Supply Chain Operations Modernization Services, evaluating providers of consulting, implementation and managed services to transform supply chain operations. Leading providers use AI, automation and analytics to optimize processes and deliver real-time insights, enhancing visibility and compliance. Supply Chain BPO Services, assessing providers of outsourced business processes including procurement, order fulfillment, transportation, customer service and logistics management. Providers must be able to integrate technologies such as AI, automation, chatbots, predictive analytics and natural-language processing. Circular Supply Chain Services, covering providers that help enterprises make their operations more sustainable through reuse, recycling and remanufacturing. Providers focus on building capabilities such as resource efficiency, waste reduction, traceability and reverse logistics. Supply Chain TMS Implementation Services, evaluating providers that help clients put transportation management systems in place to overcome operational, regulatory and cost challenges related to transportation. TMS requirements include addressing regional issues such as major tax changes, high logistics costs and limited carrier availability. Geographically focused reports from the study will cover the global supply chain services market and examine products and services available globally and in Brazil. ISG analysts Tarun Vaid, Sidney Nobre, Mamtha R, Rafael Rigotti, Sumit Kumar and Vaishnavi G K will serve as authors of the report. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as supply chain service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Press Contacts: Laura Hupprich, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978-518-4520isg@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
19-05-2025
- Business
- Business Wire
ISG to Publish Report on Supply Chain Service Providers
STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that are helping enterprises make their supply chains more resilient and adaptable amid rapid changes in technology and global business. The supply chains of the future will need to adapt to constant change. To remain competitive, enterprises are seeking service providers that can make their supply chains more agile, efficient and resilient. Share The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called Supply Chain Services, scheduled to be released in September 2025. The reports will cover companies offering services including supply chain consulting, operations modernization and the implementation of transportation management and circular supply chain systems. Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Companies face growing uncertainty from geopolitical and economic disruptions, including rising tariffs, even as they come under pressure to make supply chains more efficient and sustainable. Many are using specialized consulting services and new technologies, including AI, to remain competitive in this crucial, complex aspect of business operations. Enterprises want modular, scalable solutions suited to their digital maturity and industry-specific requirements. 'The supply chains of the future will need to adapt to constant change,' said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. 'To remain competitive, enterprises are seeking service providers that can make their supply chains more agile, efficient and resilient.' ISG has distributed surveys to more than 100 supply chain service providers. Working in collaboration with ISG's global advisors, the research team will produce four quadrants representing the supply chain services the typical enterprise is buying, based on ISG's experience working with its clients. The four quadrants are: Supply Chain Operations Modernization Services, evaluating providers of consulting, implementation and managed services to transform supply chain operations. Leading providers use AI, automation and analytics to optimize processes and deliver real-time insights, enhancing visibility and compliance. Supply Chain BPO Services, assessing providers of outsourced business processes including procurement, order fulfillment, transportation, customer service and logistics management. Providers must be able to integrate technologies such as AI, automation, chatbots, predictive analytics and natural-language processing. Circular Supply Chain Services, covering providers that help enterprises make their operations more sustainable through reuse, recycling and remanufacturing. Providers focus on building capabilities such as resource efficiency, waste reduction, traceability and reverse logistics. Supply Chain TMS Implementation Services, evaluating providers that help clients put transportation management systems in place to overcome operational, regulatory and cost challenges related to transportation. TMS requirements include addressing regional issues such as major tax changes, high logistics costs and limited carrier availability. Geographically focused reports from the study will cover the global supply chain services market and examine products and services available globally and in Brazil. ISG analysts Tarun Vaid, Sidney Nobre, Mamtha R, Rafael Rigotti, Sumit Kumar and Vaishnavi G K will serve as authors of the report. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as supply chain service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
