Latest news with #MessagingTrendsReport
Business Wire
6 days ago
- Business
- Business Wire
Infobip Research Reveals Surge in UK Brands' Adoption of RCS
LONDON--(BUSINESS WIRE)--Global cloud communications platform Infobip has released its latest Messaging Trends Report, which reveals that the adoption of Rich Communication Services (RCS) messaging has skyrocketed, transforming the customer experience landscape. James Stokes, Head of Enterprise, UK & Nordics at Infobip, commented: 'With RCS adoption accelerating and AI transforming customer interactions, 2025 is set to be a pivotal year for conversational messaging.' Share Infobip analysed more than 530 billion interactions on its platform between businesses and consumers in 2024 to identify the latest business messaging trends. The data suggests Apple's support for RCS, following its iOS 18 update in late 2024, contributed to a 65% increase in UK RCS traffic. UK businesses have embraced the channel for highly engaging, two-way customer interactions. Infobip's data shows that the increase in RCS usage is part of increasingly omnichannel approaches, with UK brands leveraging it alongside SMS, Voice & Video and WhatsApp for a seamless customer journey. James Stokes, Head of Enterprise, UK & Nordics at Infobip, commented: 'RCS is taking off because it works. The branded and verified experience reduces hesitation, while rich visuals capture attention and drive engagement. In A/B tests, RCS rich cards delivered up to 70% higher conversion rates than MMS. More significantly, RCS has driven conversion rates two to three times higher, and sometimes even ten times higher, than standard marketing channels.' The UK is the largest European market utilising the Infobip platform, growing by almost a third (31.7%) from 2023 to 2024. Companies in the wholesale communications services sector represent the largest segment, followed by telecoms and technology & software companies. The Messaging Trends Report has revealed that as UK brands refine their customer engagement strategies, WhatsApp has emerged as a significant channel for conversational marketing, where the channel's growth has surpassed the growth of SMS and email. Infobip recorded a 392% increase in marketing messages sent over WhatsApp in the UK, driven by new features enabling seamless purchases within a single chat. This was accompanied by a 12x increase in conversational marketing messages, with majority being over WhatsApp. The platform also saw significant growth in other chat apps like Telegram, Line, and Viber. Globally, Infobip saw a 30% increase in the number of brands orchestrating conversational marketing interactions with their customers on its platform. AI adoption has also increased, according to data from Infobip's AI Hub. AI-powered chatbots and automation are being widely adopted, particularly in finance and insurance, where security and compliance are paramount. Businesses increasingly use AI for personalized interactions, fraud prevention, and real-time customer support. James Stokes added: 'With RCS adoption accelerating and AI transforming customer interactions, 2025 is set to be a pivotal year for conversational messaging. ' For more insights, download the full report here:
Yahoo
31-03-2025
- Business
- Yahoo
Infobip Report Reveals APAC as The Fastest-Growing Region for Conversational Messaging
Indonesia, Philippines and China showcased the most notable growth in messaging WhatsApp, RCS, Viber, and other chat apps were among the most popular channels driving the rise in conversational messaging KUALA LUMPUR, Malaysia, March 31, 2025 /PRNewswire/ -- Global cloud communications platform, Infobip released its latest Messaging Trends Report, unveiling Asia-Pacific as the world's fastest-growing messaging region, recording a 51% surge in conversational messaging in 2024. The report is based on an analysis of over 530 billion interactions between businesses and consumers on Infobip's platform. According to the research, APAC is spearheading global messaging growth, driven by dynamic markets like Indonesia (59%), the Philippines (33%), and China (29%). Infobip AI Hub data highlights the surge in AI adoption, giving conversational messaging apps a major makeover and enabling richer and more meaningful connections. For instance, WhatsApp usage doubled with 100% growth, driven by seamless in-chat purchasing features. Indonesia led the rise at 110%, followed by India (27%), Singapore (20%), and Malaysia (17%). RCS interactions surged 102% across the region with India (850%) leading the growth chart. Viber also gained 41% more traction in the region, with the Philippines seeing a significant rise in messaging interactions. Additionally, our research shows that customers in the APAC region prefer messaging channels that are culturally and locally relevant. Notably, KakaoTalk—widely used in South Korea—accounts for 87% of customers interactions from Korean brands, with some engagement also seen in from brands in Singapore. In Vietnam, 63% of brand conversations happen on Zalo, a popular local platform. Meanwhile, LINE dominates in Thailand, Taiwan region, and Singapore, contributing to 98% of messaging interactions. As a result, brands are increasingly turning to these local platforms to build stronger, more familiar connections with their end users. Globally, Infobip recorded a 30% increase in the number of brands orchestrating conversational marketing interactions with their customers on its platform. The report also reveals the rapid adoption of conversational messaging across key industries in the region. The Retail and eCommerce sector saw a 169% surge in interactions, with South Korea leading at 371%, followed by Singapore (133%) and the Philippines (16%). Telecom also saw explosive expansion, with China's interactions skyrocketing by 4200% and Indonesia recorded 121% growth. Ivan Ostojic, Chief Business Officer, Infobip said: "The surge in business interactions across APAC reflects a broader shift toward richer, more localized, and conversational messaging experiences. Customers in the region engage best with culturally relevant and language-specific content, driving higher engagement and conversions. Brands have successfully leveraged this approach through personalized RCS, WhatsApp, and Viber campaigns or localized promotions for relevant festivities in the region such as Singles Day, to build stronger customer relationships. As conversational marketing evolves, understanding its suitability is key for businesses to enhance connections with their audiences and ensure seamless, secure, and real-time interactions." For more insights, see the full report here: About Infobip Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip's omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built technology with the capacity to reach over seven billion mobile devices and 'things' in 6 continents connected to over 9,700+ connections of which 800+ are direct operator connections. Infobip was established in 2006 and is led by its co-founders, CEO Silvio Kutić, Roberto Kutić and Izabel Jelenić. Recent award wins include: Infobip ranked an Established Leader in the Juniper Research Conversational AI Leaderboard (Feb 2025) Infobip named a Leader for the third time in the IDC MarketScape (Feb 2025) Infobip named one of the top CPaaS providers in Metrigy's CPaaS MetriRank Report (Dec 2024) Infobip named number one among Established Leaders in RCS Business Messaging in Juniper Research's RCS Business Messaging Competitor Leaderboard 2024 (Nov 2024) Infobip recognized as the number one provider in the AIT Fraud Prevention market by Juniper Research (Oct 2024) Infobip named a Leader in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS) 2024 for the second year running (June 2024) Infobip named to Fast Company's Annual List of the World's Most Innovative Companies (March 2024) Omdia Ranks Infobip as Leader for the second year running in its CPaaS Universe Report (Nov 2023) View original content to download multimedia: SOURCE Infobip
