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C.H. Robinson Launches an AI Agent to Help Shippers Adapt to the New National System for Classifying LTL Freight
C.H. Robinson Launches an AI Agent to Help Shippers Adapt to the New National System for Classifying LTL Freight

Business Wire

timea day ago

  • Business
  • Business Wire

C.H. Robinson Launches an AI Agent to Help Shippers Adapt to the New National System for Classifying LTL Freight

EDEN PRAIRIE, Minn.--(BUSINESS WIRE)--With the national classifications for less-than-truckload freight changing in July, global logistics provider C.H. Robinson has created a new AI agent that automates the process of determining how freight should be classified. C.H. Robinson moves more LTL freight than any other 3PL in North America, and this proprietary tech will help shippers smoothly transition to the new national system. It also represents a new frontier for the company's innovation with generative artificial intelligence. 'We have a fleet of over 30 AI agents performing tasks that had defied automation for decades,' said Arun Rajan, Chief Strategy and Innovation Officer. 'Now we're building AI agents that help our AI agents.' Because LTL shipping involves freight sharing a truck, the National Motor Freight Classification (NMFC) system provides thousands of classes and codes that help LTL carriers know how much space and weight to plan for each individual shipment – depending on whether it's bulky auto parts or a pallet of retail goods like socks. LTL carriers charge based on the NMFC classifications, and those will change starting July 19. 'Many LTL shippers are unaware or uncertain of the classification for their freight,' said Greg West, Vice President for LTL. 'So when they email us a tender, the freight class and code might be missing or incorrect. This is bound to increase with the massive overhaul of the national LTL freight classification system. So we built an AI agent that determines the correct class and code for a shipment and assists another of our AI agents in turning that tender into an accurate order in our system.' The new AI agent helps shippers avoid the delays that can come with misclassified freight being held by the carrier for inspection, reinvoicing and potentially higher charges. It has already helped significantly increase LTL automation at C.H. Robinson, resulting in enhanced service and greater speed-to-market for LTL customers. 'Before generative AI, half of our LTL orders were automated by way of customers using our global shipper platform or direct connectivity between our tech and their tech. We have the freight classifications for those shippers baked into our system,' West said. 'Where this new AI agent is particularly useful is assisting with orders for our small-to-medium business customers, who are heavy users of both LTL shipping and email. Now that this agent is helping with shipping requests that come in by email, over 75% of all our LTL orders are automated.' In the AI agent's first few months, it has been determining the freight class and code for about 2,000 orders a day. 'Manually looking up or confirming the freight class and code for every emailed LTL tender can easily take a person 10 minutes or more per shipment,' Rajan said. 'For shipments the AI agent is reasoning through for the first time, it can choose a freight classification in about 10 seconds. After getting more training on that type of freight from our LTL experts, it takes only three seconds. Unlike a person, the AI agent can also handle hundreds of LTL shipments at once and determine the freight classification for all of them simultaneously. So far, that's saving over 300 hours a day. Our customers' freight gets on the road faster, and our people can devote more time to helping customers manage disruptions and operate their supply chains more strategically.' The day the new freight classification system goes into effect, the AI agent will be able to apply the new classes and codes. Customers who tender LTL freight by email or any other method are advised to prepare by making sure they know the accurate weight and dimensions for their freight. Both are essential for applying the correct NMFC classification. Dimensioner technology can help, and C.H. Robinson has collaborated with dimensioner vendors to provide discounts for its customers. 'C.H. Robinson's track record of LTL innovation sets the standard for our industry,' said Michael Castagnetto, President of North American Surface Transportation. 'We were first to adopt the new electronic bill of lading. We're using AI-powered tech to help customers predict and save on their accessorial charges. Now with generative AI, the agents we've built are giving our customers an advantage by responding to LTL quote requests and processing LTL orders in numbers that are growing every day.' ABOUT C.H. ROBINSON C.H. Robinson delivers logistics like no one else™. Companies around the world look to us to reimagine supply chains, advance freight technology and solve logistics challenges—from the simple to the most complex. 83,000 customers and 450,000 contract carriers in our network trust us to manage 37 million shipments and $23 billion in freight annually. Through our unmatched expertise, unrivaled scale and tailored solutions, we ensure the seamless delivery of goods across industries and continents via truckload, less-than-truckload, ocean, air and beyond. As a responsible global citizen, we make supply chains more sustainable and proudly contribute millions to the causes that matter most to our employees. For more information, go to (Nasdaq: CHRW)

Old Dominion's May update in line with prior Q2 guide
Old Dominion's May update in line with prior Q2 guide

Yahoo

time04-06-2025

  • Business
  • Yahoo

Old Dominion's May update in line with prior Q2 guide

Less-than-truckload carrier Old Dominion Freight Line saw 'continued softness' in May as revenue per day fell 5.8% year over year. Lower volumes were again only partially offset by higher yields. The trend is a continuation from what was experienced in April and during the first quarter. Old Dominion (NASDAQ: ODFL) reported an 8.4% y/y decline in tonnage per day during May as shipments fell 6.8% and weight per shipment was down 1.9%. The carrier's April tonnage was off 8.8%, which followed a 6.3% decline in the first quarter. The monthly tonnage declines continue to moderate on a two-year-stacked comparison. May tonnage was down 6.9% (down 6.5% in April), which is an improvement from the low-double-digit declines recorded last year and into the first quarter. A prolonged freight downturn and a sagging industrial sector have weighed on LTL demand. The Purchasing Managers' Index (PMI) – a bellwether for manufacturing activity – remained slightly in contraction territory during May at 48.5. The index has been underwater in 29 of the past 31 months. The PMI dataset typically leads inflections in LTL volumes by approximately three months. The PMI new orders subindex – a proxy for future near-term activity – improved slightly but remained in decline at 47.6. The new export orders subindex continued to see the overhang of tariffs, falling into 'extreme contraction' at 40.1. The LTL industry continues to capture rate increases despite the demand malaise. Old Dominion said revenue per hundredweight, or yield, was up 3.2% y/y for the first two months of the second quarter (5.6% higher excluding fuel surcharges). The dip in average shipment weight modestly benefited the metric. Retail diesel fuel prices were off 8.5% y/y in May following an 11% decline in April. A sliding fuel surcharge scale makes higher diesel prices incrementally more accretive to LTL carrier margins but presents a headwind when fuel prices are falling. 'We believe that our market share has remained relatively consistent throughout this extended period of economic softness, despite the year-over-year decrease in our LTL volumes,' Old Dominion President and CEO Marty Freeman said in a Wednesday news release. 'Customers have continued to value our industry-leading service, which supports our ongoing yield management initiatives.' The company previously guided to second-quarter revenue of approximately $1.4 billion (a 7% y/y decline, or a 5% decline on a per-day basis) assuming April's volume and yield trends held throughout the quarter. That outlook included a 5% to 5.5% increase in yield (excluding fuel), which is in line with the actual result seen during the two months. A second-quarter operating ratio forecast calls for only 100 basis points of sequential improvement from the first quarter versus the normal change rate of 300 to 350 bps of improvement. That guide implies a 74.4% OR, which would be 250 bps worse y/y. The company normally sees an 8% step up in revenue sequentially in the second quarter but is only seeing a 3% increase so far this year. 'While the macroeconomic environment remains uncertain, we will continue to focus on executing on our long-term strategic plan,' Freeman added. 'Our service metrics and value proposition remain best in class, which we believe puts us in a unique position to win profitable market share and increase shareholder value over the long term.' Shares of ODFL were off 1.1% in early trading on Wednesday compared to the S&P 500, which was up 0.3%. More FreightWaves articles by Todd Maiden: Transportation pricing grows faster than capacity again in May Yellow Corp. to sell 4 terminals for $6.8M Proxy adviser backs activist's move to reshape Forward Air board The post Old Dominion's May update in line with prior Q2 guide appeared first on FreightWaves.

ANE Reported Adjusted Net Profit of RMB242 Million, Up 15.9% Year-on-Year, with Freight Volume, Revenue, and Profit All Rising
ANE Reported Adjusted Net Profit of RMB242 Million, Up 15.9% Year-on-Year, with Freight Volume, Revenue, and Profit All Rising

Yahoo

time27-05-2025

  • Business
  • Yahoo

ANE Reported Adjusted Net Profit of RMB242 Million, Up 15.9% Year-on-Year, with Freight Volume, Revenue, and Profit All Rising

ANE Kicks Off 2025 Q1 with Strong Results: Adjusted Net Profit amounted to RMB242 Million, with New Peak of Profit Margin SHANGHAI, May 27, 2025 /PRNewswire/ -- ANE ( China's leading less-than-truckload (LTL) express freight operator, reported robust first-quarter results demonstrating synchronized growth across key metrics. The company delivered a 15.9% year-on-year increase in adjusted net profit to RMB242 million, with adjusted net profit margin expanding to 9.4% - a new peak that underscores its enhanced operational efficiency. During the reporting period, ANE also recorded: LTL freight volume of 3.05 million tons (+5.9% YoY) Revenue of RMB2.59 billion (+8.8% YoY) The performance validates ANE's strategic focus on "quality-driven scale growth" under its "Five Most" operational framework: most dense network coverage, most optimal cost, most superior service quality, most stable timelines, and most timely service response. Network Expansion and Product OptimizationANE's freight partner and agent network has reached 36,000 service outlets by quarter-end, maintaining its leadership position in China's express freight sector. The company strengthened competitiveness in the mini and light freight segment (<300kg), achieving: 18.4% YoY volume growth in sub-300kg shipments 17.3% reduction in freight weight per shipment to 75kg 50.6% decrease in number of complaints per 100k shipments Operational Efficiency Enhancement through Refined ManagementDigital transformation initiatives, along with investment in technologies, drove significant cost optimization and service quality improvement Transportation and sorting costs per ton reduced by RMB4/ton Average shipment time shortened by 10.7% Loss rate per 100k shipments plunged 68.2% Supply Chain Transformation and Market ConsolidationWith China's economy transitions into high-quality growth stage, the logistics sector is accelerating its agile transformation across supply chains. This shift is driven by the "small-batch, high-frequency; low-inventory, rapid-turnover" paradigm now reshaping commercial flows across retail, manufacturing, and commercial sectors – a structural change demanding hyper-responsive logistics networks favoring nationwide express freight networks gaining share in the LTL market. Industry data shows nationwide express freight providers gained 14% market share in 2024 while regional LTL and special line operators contracted. It's notable that the company also increased e-commerce-related shipments to 36% of total volume, consolidating partnerships with major platforms including TEMU, Douyin, 1688, and PDD. Sector Dynamics Favor Market LeadersThe express freight sector exhibits accelerating consolidation, with top 5 players commanding 82% of industry revenue and 65.5% of total shipments among top 10 competitors. ANE recently topped both China's LTL 50 and Express Freight 10 rankings for franchise operators. Industrial Securities maintains a "Buy" rating on ANE, citing its nationwide network density and operational efficiency as key differentiators. Analysts anticipate continued market share gains as industry upgrades drive supply chain modernization. View original content: SOURCE ANE Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

Weather events ding Saia's operating ratio in Q1
Weather events ding Saia's operating ratio in Q1

Yahoo

time22-05-2025

  • Business
  • Yahoo

Weather events ding Saia's operating ratio in Q1

This story was originally published on Trucking Dive. To receive daily news and insights, subscribe to our free daily Trucking Dive newsletter. Although weather events tend to impact Saia's first quarter, this winter's disruptions 'proved more challenging in both magnitude and geographic location,' CEO Frederick Holzgrefe said during an April 25 earnings call. Winter weather in the Southern part of the country prompted closures and limited operations in some of the company's most dense and profitable regions, he said. The LTL carrier saw impacts in the Atlanta, Dallas and Houston markets in the first quarter, Holzgrefe said. Closures and limited terminal operations were more significant in Q1 this year compared to the same quarter last year. Saia estimated the weather impact affected its operating ratio by 25 to 75 basis points. Overall, the company's first-quarter operating ratio was 91.1%, which deteriorated by 670 basis points versus 84.4% in last year's Q1. Saia said revenue was also lower than expected due to macroeconomic conditions and adverse weather events. Still, Q1 revenue was up 4.3% to $787.6 million, which the carrier attributed to increased volumes in recently opened terminals. To keep up with demand and minimize impacts from the weather events, Saia ran extra linehaul miles and used purchased transportation post-storms. 'We also ran extra dock operations over some weekends to ensure customers' freight was minimally impacted by weather disruption,' CFO Matthew Batteh said on the call. Saia wasn't alone in seeing an effect from inclement weather. Estes Express Lines, TForce Freight and XPO also reported impacts to their operations in several states due to a blizzard in the Midwest around March and a snowstorm from Kansas to Delaware earlier this year. Recommended Reading Saia builds direct routes, reducing use of hub-and-spoke system Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

XPO sees minimal shipper conversion from LTL to TL
XPO sees minimal shipper conversion from LTL to TL

Yahoo

time13-05-2025

  • Business
  • Yahoo

XPO sees minimal shipper conversion from LTL to TL

This story was originally published on Trucking Dive. To receive daily news and insights, subscribe to our free daily Trucking Dive newsletter. XPO reported it is not seeing 'a lot of direct conversion' from LTL to truckload, CEO Mario Harik said in an April 30 earnings call. Still, with truckload rates being lower 'there might be more combinations into truckload happening,' Harik said. But he noted that when truckload rates rise, the freight might come back to LTL. In the soft freight market, the logistics company's shipments per day were down 5.8% during Q1 compared with a year ago, but it generated volume growth in the mid to high single digits in its local channel, which executives named as a key focus for XPO. A softer economic environment and lower freight demand has led some freight to shift from LTL to truckload as shippers capitalize on historically low rates, but XPO executives said they're seeing less of the direct conversion trend, according to the company's earnings call. XPO is, however, seeing consolidation of shipments into truckload, which the carrier said has always happened. 'Companies have used [Transportation Management Systems] for decades now. And what TMSs do is that they look at if you don't have a service requirement and you can combine things into a truckload, you will combine it,' Harik said. LTL makes up a big portion of XPO's business, with North American LTL contributing $1.17 billion of its overall $1.95 billion in revenue in Q1. The carrier said it is the fourth largest LTL carrier by 2024 revenue metrics of $4.9 billion, according to an earnings presentation. Shippers turning away from LTL could hurt its business. But when asked about share loss to other modes, such as TL, Harik said he doesn't 'see any structural changes in how LTL freight is being moved across the country.' There has, however, been a decline in freight volumes and industrial demand over the past two to three years. "This is an opportunity potentially for the industry to see that volume come back when things turn the corner from an industrial production perspective," Harik told analysts. On the other hand, carriers such as ArcBest reported freight migrating over to truckload due to the excess capacity in the truckload space, according to the company's April 30 earnings call. 'From what we saw in 2024, we think that freight is going to eventually flow back to the LTL space when the market flips. But we've been encouraged by ultimately what our customers are looking for, and that's efficiency in supply chain,' ArcBest President Seth Runser said. Recommended Reading XPO operating income surges 24% in Q4 Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

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