Latest news with #AmazonSageMaker
Techday NZ
3 days ago
- Business
- Techday NZ
NiCE & AWS deepen AI partnership to power CX automation
NiCE has announced an expansion of its collaboration with Amazon Web Services (AWS) to drive intelligent automation through its CXone Mpower platform, introducing enhanced integration with various AWS artificial intelligence (AI) offerings. The collaboration aims to accelerate the deployment and scaling of AI-powered customer service solutions by combining NiCE's customer service automation expertise and interaction data with AWS's cloud and AI technology. The effort is focused on enabling end-to-end automation across enterprises using NiCE's CXone Mpower solution and AWS services like Amazon Bedrock, Amazon Q, and Amazon SageMaker. Expanded integration NiCE and AWS are integrating generative AI services across the CXone Mpower platform to enable automation throughout enterprise workflows. The initiative covers several use cases, including automated AI agent creation, intelligent workflow orchestration and real-time AI-supported guidance for employees. With the integration, Mpower Agents will allow businesses to deploy AI agents instantly and without coding or prompt engineering, tailored to each organisation's specific needs. Using Amazon Q index, these agents access the latest policy, product and case information for accurate responses. Training on rich customer experience data is enabled through Amazon SageMaker, ensuring continuous learning from best practices and high-performing interactions. The platform also features CXone Mpower Orchestrator, which integrates with Amazon Q Business to connect enterprise systems, applications and data. This functionality enables more personalised, seamless customer journeys by breaking down operational silos, delivering real-time decisions using the AWS Nova family of large language models for various objectives such as speed, accuracy and business impact. The CXone Mpower Copilot tool supports agents, supervisors and leaders with real-time AI-powered assistance, aiming to streamline tasks and support productivity. AWS's global infrastructure underpins this function, allowing deployments with low latency and high availability across different geographies. Leadership comments NiCE brings decades of deep customer service expertise, rich data and a proven AI-based foundation. AWS brings enhanced scale, infrastructure and generative AI innovation. Together, we're delivering enterprise-wide automation, turning vision into action across the front, middle and back office. Mpower Agents are just one example: AI-powered agents that deploy instantly, adapt in real time and operate with precision at scale. According to Barry Cooper, President of the CX Division at NiCE, the collaboration is designed to deliver broad automation and responsive AI agents that adjust and function efficiently at enterprise scale. Mila D'Antonio, Principal Analyst at Omdia, described the collaboration as an example of complementary capabilities, stating: "This collaboration is a textbook case of complementary strengths coming together: NiCE has the domain depth, the data, and the AI maturity in CX; AWS has the tools, infrastructure, and generative AI firepower. The result is innovation like Mpower Agents that are enterprise-ready, context-aware, and built to scale, delivering automation with both intelligence and impact." Customer reaction Taylor Mobley, Chief Revenue Officer at Bamboo Insurance commented on the partnership's impact: "This collaboration between NiCE and AWS is raising the bar for what's possible with AI in the enterprise. By combining deep expertise with powerful technology, it will help us move faster, work smarter, deliver more value across the board, and ultimately provide a better, more personalised experience for our customers." The director of customer experience at Vera Bradley, Susan Campbell, noted the partnership's ongoing evolution: "We're always excited to see the innovative things we can do with CXone Mpower... and we know CXone Mpower will evolve with us, so we can continue to improve the customer experience—even into the future. I feel like NiCE wants to make us a better version of ourselves. And there aren't a lot of other companies that really invest in thought leadership, especially around how AI will forever change the face of the contact center." AWS perspective Rohan Karmarkar, Managing Director, Partner Solution Architecture at AWS, said the partnership broadens the capabilities available to businesses: "At AWS, we're committed to providing the capabilities to help businesses with AI-powered transformations. By combining Amazon Bedrock, Amazon Q, and our Nova family of LLMs with NICE's CXone Mpower, we're enabling enterprises to deploy intelligent automation that's both powerful and purpose-built for real customer challenges. This collaboration with NICE demonstrates how AWS's generative AI capabilities can help accelerate innovation at scale across customer experience workflows." The announcement follows a trend among enterprise technology providers to incorporate generative AI features in customer experience platforms, seeking to streamline operations, improve accuracy, and personalise customer engagement through scalable technologies.
Yahoo
3 days ago
- Business
- Yahoo
Code Platoon Launches New AI & Cloud DevOps Program to Meet Evolving Tech Workforce Demands
Updated curriculum and program name reflect the growing importance of AI and Cloud Engineering in technology roles. CHICAGO, June 18, 2025 /PRNewswire/ -- Code Platoon, a nonprofit coding bootcamp for Veterans, active duty Servicemembers, and military families, is proud to announce the launch of its newly revamped AI Cloud and DevOps Engineering program. This update reflects a growing demand in the tech industry for professionals trained at the intersection of artificial intelligence, cloud computing, and DevOps engineering. The first cohort under the new curriculum, AI Cloud and DevOps Delta Platoon, will run from October 13, 2025, to April 25, 2026. Applications are now open through August 17, 2025. "AI and Cloud are no longer niche—they're foundational," said Rodrigo Levy, Executive Director and Founder of Code Platoon. "As employers rapidly adopt cloud-native infrastructure and AI tools, they're looking for professionals who can build, automate, and scale with those technologies in mind. This updated program equips our students with the exact skills." Why AI and Cloud Now? The tech industry has shifted. According to LinkedIn's 2025 Emerging Jobs Report, roles in AI and cloud engineering are among the fastest-growing in the U.S., with job listings in machine learning operations (MLOps), cloud automation, and AI deployment up more than 40% year over year. Employers are increasingly integrating AI tools, such as AWS Bedrock and Amazon SageMaker, into their workflows, and they need engineers who can keep pace with these developments. That's where Code Platoon's new program comes in. A Curriculum Designed for What's Next The AI Cloud and DevOps curriculum offers students hands-on experience with today's most widely used tools: AI tools: Amazon SageMaker, Amazon Bedrock, AWS AI services, Bedrock Agents Cloud & DevOps: Terraform, Ansible, GitHub Actions, Docker Data: SQL/NoSQL databases, full-stack cloud architecture Certifications: AWS AI Practitioner Certification Graduates will be ready to tackle complex, real-world problems, whether it's building automated cloud pipelines or deploying AI-powered applications. Adam Cahan, Program Director at Code Platoon, emphasized the need to stay ahead of industry trends: "We're not just teaching students how to configure servers—we're teaching them how to build intelligent, scalable systems. The new curriculum blends DevOps with applied AI so that our grads can go into a team and immediately add value." Bridging the Skills Gap for Veterans and Military Families Code Platoon has long focused on career training that leads directly to employment, with 80% of graduates landing jobs in software development, DevOps, or related roles. This new curriculum deepens that mission by targeting some of the most sought-after skills in tech today. Whether you're a tech professional looking to hire versatile engineers or a military Veteran or family member considering a future in cloud or AI, the AI Cloud and DevOps program offers a fast, effective path forward. About Code PlatoonCode Platoon is a 501(c)(3) nonprofit that transforms Veterans, active duty Servicemembers, and military families into professional software engineers through an immersive, hands-on educational process and dedicated career services support. We recognize the unique and diverse skill sets and experiences that Veterans and the military community bring to the tech industry and provide the hard and soft skills necessary for these individuals to transition into careers in tech. Contact Information:Jim Hennessey(312) 767-7673396832@ View original content: SOURCE Code Platoon
Business Wire
4 days ago
- Business
- Business Wire
NiCE Advances AWS Strategic Collaboration, Accelerating Agentic AI Across CXone Mpower Platform
BUSINESS WIRE)-- NiCE (Nasdaq: NICE) today announced the next evolution of its strategic relationship with Amazon Web Services, Inc. (AWS), announcing a new collaboration to accelerate a shared vision to innovate the development, deployment and scaling of intelligent AI-powered solutions purpose-built for end-to-end customer service automation. Together, NiCE and AWS bring improved enterprise capabilities combining NiCE's leadership in customer service automation, deep domain expertise, and rich interaction data with the power and scale of AWS Cloud and AI services. Leveraging CXone Mpower and the Amazon Nova family of large language models (LLMs) and services such as Amazon Bedrock, Amazon Q, and Amazon SageMaker, this relationship is transforming business operations, driving intelligent automation at scale, accelerating time-to-value, and delivering measurable impact across the front, middle, and back office. NiCE and AWS will integrate AWS generative AI services across the CXone Mpower platform, delivering intelligent automation that spans every corner of the enterprise. This will unlock enterprise-wide value through the following high-impact use cases: Simplifying AI agent creation with content-aware automation: Mpower Agents generate intelligent AI agents instantly, no code or prompts required—tailored to each business's needs. With Amazon Q index, agents act on the most current policies, product info, and case history to ensure accurate, compliant outcomes. Integration with Amazon SageMaker allows training on rich CX data, letting agents be built from and continuously learn from patterns and top-performers. The result is smarter, faster automation at scale that embodies best practices in customer interaction and process execution. Driving end-to-end enterprise automation with intelligent orchestration: CXone Mpower Orchestrator automates workflows across the front, middle, and back office, eliminating silos and optimizing operations. By integrating with Amazon Q Business, Orchestrator connects a wider range of systems, applications, and data allowing seamless, personalized and unified customer journeys. Support for the Amazon Nova family of models delivers real-time decisions at key moments with model selection tuned for speed, accuracy, and business impact. Empowering global teams with AI augmentation: CXone Mpower Copilot delivers real-time, AI-powered guidance and task support for agents, supervisors and leaders to streamline tasks, boost productivity and support better decision-making across the enterprise. AWS enhances this capability with globally distributed infrastructure, allowing fast, scalable deployment with low latency and high availability anywhere in the world. "NiCE brings decades of deep customer service expertise, rich data and a proven AI-based foundation. AWS brings enhanced scale, infrastructure and generative AI innovation," said Barry Cooper, President, CX Division, NiCE. "Together, we're delivering enterprise-wide automation, turning vision into action across the front, middle and back office. Mpower Agents are just one example: AI-powered agents that deploy instantly, adapt in real time and operate with precision at scale." 'This collaboration is a textbook case of complementary strengths coming together: NiCE has the domain depth, the data, and the AI maturity in CX; AWS has the tools, infrastructure, and generative AI firepower,' said Mila D'Antonio, principal analyst, Omdia. 'The result is innovation like Mpower Agents that are enterprise-ready, context-aware, and built to scale, delivering automation with both intelligence and impact.' 'This collaboration between NiCE and AWS is raising the bar for what's possible with AI in the enterprise. By combining deep expertise with powerful technology, it will help us move faster, work smarter, deliver more value across the board, and ultimately provide a better, more personalized experience for our customers,' said Taylor Mobley, Chief Revenue Officer, Bamboo Insurance. 'We're always excited to see the innovative things we can do with CXone Mpower… and we know CXone Mpower will evolve with us, so we can continue to improve the customer experience—even into the future,' said Susan Campbell, Director Customer Experience, Vera Bradley. 'I feel like NiCE wants to make us a better version of ourselves. And there aren't a lot of other companies that really invest in thought leadership, especially around how AI will forever change the face of the contact center.' 'At AWS, we're committed to providing the capabilities to help businesses with AI-powered transformations,' shared Rohan Karmarkar, managing director, partner solution architecture at AWS. 'By combining Amazon Bedrock, Amazon Q, and our Nova family of LLMs with NiCE's CXone Mpower, we're enabling enterprises to deploy intelligent automation that's both powerful and purpose-built for real customer challenges. This collaboration with NiCE demonstrates how AWS's generative AI capabilities can help accelerate innovation at scale across customer experience workflows.' About NiCE NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking Statements This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the 'Company'). In some cases, such forward-looking statements can be identified by terms such as 'believe,' 'expect,' 'seek,' 'may,' 'will,' 'intend,' 'should,' 'project,' 'anticipate,' 'plan,' 'estimate,' or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the 'SEC'). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Yahoo
29-05-2025
- Business
- Yahoo
YASH Technologies Achieves the AWS Generative AI Competency
EAST MOLINE, Ill., May 29, 2025 /PRNewswire/ -- YASH Technologies, a global technology and business transformation services provider, announced today that it has achieved the Amazon Web Services (AWS) Generative AI Competency. This specialization recognizes YASH as an AWS Partner that helps customers and the AWS Partner Network (APN) drive the advancement of services, tools, and infrastructure pivotal for implementing generative AI technologies. Achieving the AWS Generative AI Competency differentiates YASH as an AWS Partner with demonstrated technical proficiency and proven customer success supporting enterprises in building scalable, production-grade generative AI solutions tailored to business needs. YASH possesses the experience and expertise shown from successful projects for addressing customer challenges using generative AI solutions as an enabler of their digital transformation strategies for augmenting the customer experience, delivering hyper-personalized and engaging content, streamlining workflows, and delivering actionable results powered by generative AI technology from AWS. "YASH is proud to achieve the AWS Generative AI Competency," said Ashish Maheshwari, Vice President, Global Alliances & Business Head, AWS at YASH Technologies. "Our team is dedicated to helping customers accelerate their generative AI journeys by leveraging the agility, breadth of services, and pace of innovation that AWS provides. This recognition validates our ability to design and deploy enterprise-grade AI solutions that solve real-world business challenges, enabling clients to transition from pilots to production with confidence, speed, and scale." This designation highlights YASH's ability to responsibly drive generative AI adoption by integrating large language models, robust cloud infrastructure, and contextual business use cases. Leveraging AWS services, including Amazon Bedrock, Amazon SageMaker, Amazon CodeWhisperer, and Amazon Q, YASH has developed innovative solutions across industries and enterprise functions. "Generative AI is redefining how organizations operate, compete, and create value," said Nitin Gupta, Global Head, Digital, AI & Cloud Infrastructure Management Services at YASH Technologies. "This designation further enhances our ability to support forward-looking enterprises. By combining our domain-driven approach with powerful GenAI capabilities, we enable customers to adopt AI in a structured, responsible, and accelerated manner and help them become AI-first organizations." This latest achievement strengthens YASH's broader collaboration with AWS. YASH holds AWS competencies in Data and Analytics, Migration and Modernization, DevOps, and Cloud Operations. With the AWS Generative AI Competency, YASH further reinforces its position as a trusted AWS Partner for organizations looking to operationalize AI securely and at scale. About YASH Technologies YASH Technologies focuses on enabling its customers to reimagine their businesses and drive outcome-centric AI-led Digital Transformation. As a global technology integrator and outsourcing partner, YASH combines strategic advisory, technology consulting, and flexible business models to help customers unlock value from their digital journey. Its consultative framework integrates domain expertise, proprietary methodologies, and digital solutions to deliver secure application, cloud, infrastructure, and engineering services. Headquartered in the US with global delivery and sales centers, YASH serves customers across six continents. The company is CMMI DEV V2.0 Level 5, ISO 9001:2015, ISO 27001:2013, and ISO 20000:2011 certified. For more information, visit or email info@ Photo: View original content: SOURCE YASH Technologies Sign in to access your portfolio
Cision Canada
29-05-2025
- Business
- Cision Canada
YASH Technologies Achieves the AWS Generative AI Competency
EAST MOLINE, Ill., May 29, 2025 /CNW/ -- YASH Technologies, a global technology and business transformation services provider, announced today that it has achieved the Amazon Web Services (AWS) Generative AI Competency. This specialization recognizes YASH as an AWS Partner that helps customers and the AWS Partner Network (APN) drive the advancement of services, tools, and infrastructure pivotal for implementing generative AI technologies. Achieving the AWS Generative AI Competency differentiates YASH as an AWS Partner with demonstrated technical proficiency and proven customer success supporting enterprises in building scalable, production-grade generative AI solutions tailored to business needs. YASH possesses the experience and expertise shown from successful projects for addressing customer challenges using generative AI solutions as an enabler of their digital transformation strategies for augmenting the customer experience, delivering hyper-personalized and engaging content, streamlining workflows, and delivering actionable results powered by generative AI technology from AWS. "YASH is proud to achieve the AWS Generative AI Competency," said Ashish Maheshwari, Vice President, Global Alliances & Business Head, AWS at YASH Technologies. "Our team is dedicated to helping customers accelerate their generative AI journeys by leveraging the agility, breadth of services, and pace of innovation that AWS provides. This recognition validates our ability to design and deploy enterprise-grade AI solutions that solve real-world business challenges, enabling clients to transition from pilots to production with confidence, speed, and scale." This designation highlights YASH's ability to responsibly drive generative AI adoption by integrating large language models, robust cloud infrastructure, and contextual business use cases. Leveraging AWS services, including Amazon Bedrock, Amazon SageMaker, Amazon CodeWhisperer, and Amazon Q, YASH has developed innovative solutions across industries and enterprise functions. "Generative AI is redefining how organizations operate, compete, and create value," said Nitin Gupta, Global Head, Digital, AI & Cloud Infrastructure Management Services at YASH Technologies. "This designation further enhances our ability to support forward-looking enterprises. By combining our domain-driven approach with powerful GenAI capabilities, we enable customers to adopt AI in a structured, responsible, and accelerated manner and help them become AI-first organizations." This latest achievement strengthens YASH's broader collaboration with AWS. YASH holds AWS competencies in Data and Analytics, Migration and Modernization, DevOps, and Cloud Operations. With the AWS Generative AI Competency, YASH further reinforces its position as a trusted AWS Partner for organizations looking to operationalize AI securely and at scale. About YASH Technologies YASH Technologies focuses on enabling its customers to reimagine their businesses and drive outcome-centric AI-led Digital Transformation. As a global technology integrator and outsourcing partner, YASH combines strategic advisory, technology consulting, and flexible business models to help customers unlock value from their digital journey. Its consultative framework integrates domain expertise, proprietary methodologies, and digital solutions to deliver secure application, cloud, infrastructure, and engineering services. Headquartered in the US with global delivery and sales centers, YASH serves customers across six continents. The company is CMMI DEV V2.0 Level 5, ISO 9001:2015, ISO 27001:2013, and ISO 20000:2011 certified. For more information, visit or email [email protected].
