Latest news with #Agilisys
BBC News
13-06-2025
- Business
- BBC News
States of Guernsey signs IT deal worth millions
The States of Guernsey has agreed a two year contract with the company JT to host its IT agreement with JT is part of the government's new multi-vendor model, meaning services and projects will be delivered by a range of providers rather than initial contract has an option to extend for a further two years, which is worth about £4.8m per company will be responsible for devices like servers, routers, and switches which are needed for technology to work. "This agreement with JT represents a good blend of continuity, as it already provides services as a subcontractor," said Ge Drossaert, the States' chief digital and information officer."One of the many benefits we believe a multi-vendor model brings is service provider accountability to deliver the agreed provision."We're confident in how the future is looking for our IT services."The termination of the States' contract with IT provider Agilisys is set to take effect by midnight on 31 July.
BBC News
06-06-2025
- Business
- BBC News
States of Guernsey appoints C5 Alliance as new IT provider
The States of Guernsey has appointed a new provider of day-to-day IT government said C5 Alliance would begin its initial two-year contract on 1 August and there would be an option to extend it for a further two termination of the States' contract with IT provider Agilisys is set to take effect by midnight on 31 States said the budget for the provision of the IT helpdesk for staff was about £750,000 per year. This is the first agreement in the government's new multi-vendor model for IT services which the States said would improve accountability and the reliability of services for islanders.Gé Drossaert, States chief digital and information officer, said he was pleased they had been able to appoint an on-island firm and was confident C5 Alliance would deliver a "first-class service".
BBC News
29-05-2025
- Business
- BBC News
Guernsey States 'faces trust challenge' in revenue service
A director at an accountancy firm says the States of Guernsey faces a challenge to build public trust in the revenue follows the States' decision to axe a contract with IT infrastructure company Agilisys by the end of July - halfway through its 10-year of accountancy firm TCS Guernsey, Tim Chilestone, said: "The trust of the public in the revenue service is very, very low. That's the biggest task they have making the public trust them again."Policy and Resources Committee said the decision to terminate the contract was unanimous and in the "best interests of the States, and the wider community". Mr Chilestone said people had faced difficulties finding out said: "A lot of people are losing track of where they are... Do they actually owe the revenue service any money? Does the revenue service owe them?"Mr Chilestone said the system made it easy for people to make minor mistakes, especially for those who conducted their own bookkeeping. Agilisys signed a £200m contract for the delivery of the majority of States IT services in Group was in the tender process for the revenue service contract alongside Group CEO and chairman Robert Sillers said "it's obviously important for them [the States] to get it right going forward". For any future contracts Mr Chilestone said it was important the States was clear about what it wanted to be said: "If they make a mistake, cause delays, overruns or extra costs then that cost needs to be borne by the company, not by the taxpayer."The whole point of using commercial external entities to do this kind of work instead of just recruiting in-house, is to reduce the risk to the States and therefore the taxpayer - and with Agilisys it doesn't feel like they've done that."I'm optimistic now they have the opportunity to resolve those issues but I'm also a little cautious. Will they actually achieve that?"Agilisys refused to comment.
Yahoo
23-05-2025
- Business
- Yahoo
States of Guernsey to axe IT provider
The States of Guernsey is set to axe its contract with IT infrastructure company Agilisys by the end of July - half way through its 10-year tenure. It follows a critical report of Agilisys' digital services across a range of government departments, published earlier this year. The move will see IT provided by multiple providers which the States said would improve accountability and the reliability of services for islanders. Agilisys has been approached for comment. The Policy & Resources Committee (P&R) said the decision to terminate the current contract was unanimous and in the "best interests of the States, and the wider community which relies on the many IT systems we have for the effective delivery of public services". Boley Smillie, chief executive and head of the public service, said the move would ensure better value for money for taxpayers. Mr Smillie said switching to a "multi-vendor model" would deliver better specialist services. He said: "We must keep pace with digital solutions that the community not only expects but deserves, solutions that make our services more efficient, and responsive to the needs of the Bailiwick." Agilisys signed a £200m contract for the delivery of the majority of States IT services in 2019 but faced major IT outages and concerns over the number of staff with technical expertise to deliver service. Gé Drossaert, The States' chief digital and information officer, said: "This new model will increase supplier accountability to deliver, unlike the current model where we have been reliant on one provider only, as we will have relationships with a range of providers." The States said it was currently in discussions behind the scenes with a range of providers to take on the work and this would be announced at a later date. Follow BBC Guernsey on X and Facebook. Send your story ideas to 'Serious mistakes' in handling of IT contract Old kit and lack of maintenance behind IT outages Policy & Resources Committee
BBC News
23-05-2025
- Business
- BBC News
States of Guernsey to axe IT provider Agilysis
The States of Guernsey is set to axe its contract with IT infrastructure company Agilisys by the end of July - half way through its 10-year tenure. It follows a critical report of Agilisys' digital services across a range of government departments, published earlier this move will see IT provided by multiple providers which the States said would improve accountability and the reliability of services for has been approached for comment. The Policy & Resources Committee (P&R) said the decision to terminate the current contract was unanimous and in the "best interests of the States, and the wider community which relies on the many IT systems we have for the effective delivery of public services".Boley Smillie, chief executive and head of the public service, said the move would ensure better value for money for taxpayers. Mr Smillie said switching to a "multi-vendor model" would deliver better specialist said: "We must keep pace with digital solutions that the community not only expects but deserves, solutions that make our services more efficient, and responsive to the needs of the Bailiwick." 'Increase supplier accountability' Agilisys signed a £200m contract for the delivery of the majority of States IT services in 2019 but faced major IT outages and concerns over the number of staff with technical expertise to deliver service.Gé Drossaert, The States' chief digital and information officer, said: "This new model will increase supplier accountability to deliver, unlike the current model where we have been reliant on one provider only, as we will have relationships with a range of providers."The States said it was currently in discussions behind the scenes with a range of providers to take on the work and this would be announced at a later date.
