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Time Business News

Why Most Retail Launches Fail: And What Successful Suppliers Do Differently

Breaking into retail is exciting. It feels like validation, momentum, and scale all at once. But that moment of 'we got in' is where most companies start to unravel. Because landing shelf space is not the same thing as staying on the shelf. And if your backend isn't ready, it doesn't matter how good your product is. Retailers will drop you the moment you miss a shipment, botch a barcode, or get flagged in their compliance system. In this article, we're unpacking why most retail launches fail—not because of bad products, but because of poor preparation. And more importantly, what the successful ones do differently. Let's start with the biggest mistake of all. Getting a meeting with a major retailer is hard. Getting a yes is even harder. But here's what trips most suppliers up: they treat the pitch as the goal, not the starting point. The moment you're accepted by a big-box retailer, everything changes. You're no longer just a product brand. You're a logistics company, a compliance company, and an operations company—whether you like it or not. That means: You need a warehouse (or 3PL) that can ship at scale, on schedule, and label everything correctly. You need EDI integration up and running—not 'in progress.' You need to know your modular set windows, your OTIF (on time in full) targets, and what happens if you miss them. Most brands don't figure this out until the first test order comes in. And by then, they're already behind. If you're aiming specifically for Walmart, this transition is even more extreme. Their backend systems are complex, and the compliance bar is unforgiving. There's a step-by-step guide on how to get your product into Walmart that breaks down what actually happens after the pitch—it's worth reading before your first PO. Compliance sounds like a boring formality—until it starts draining your margins or getting your products delisted. Here's what that actually looks like in practice: Incorrect barcodes that don't scan at checkout. that don't scan at checkout. Label placement that's off by half an inch, triggering chargebacks. that's off by half an inch, triggering chargebacks. Case dimensions that throw off pallet configurations. that throw off pallet configurations. Missing ASNs (Advance Ship Notices) that make your shipment invisible to the system. None of these are dramatic failures. They're minor oversights. But in retail, minor oversights are what get you flagged. Retailers track everything. And they score you on it. If you consistently miss small requirements, your performance score drops—and you're replaced by the next supplier in line. Retail compliance isn't optional. It's the invisible gatekeeper that decides whether you get a second order. It's not uncommon to see beautiful packaging, slick DTC campaigns, and strong social traction—but behind the scenes, the operation is duct-taped together with spreadsheets and late-night panic. The problem? Retail doesn't care about your branding once the PO hits. It cares whether you can deliver on time, in full, and without friction. Here's what that disconnect looks like: A company spends $15,000 on a brand video, but hasn't tested barcode placement. The founder knows their CAC inside out, but can't answer how many units they can ship in 14 days. The team builds an influencer campaign, but ignores EDI setup until two days before the first shipment is due. Retail performance isn't about potential. It's about execution. The companies that succeed aren't always the most inspiring—they're just the ones who are prepared when the clock starts ticking. Systems beat stories when the shipment is due. The first order you get from a retailer isn't an invitation. It's an evaluation. Trial orders—regional rollouts, limited store placements, or seasonal tests—are how buyers verify that you're not just a good pitch, but a reliable supplier. Most companies celebrate that first PO like a victory, but that's premature. The buyer is watching. What they're looking for isn't complicated: Was the shipment routed correctly? Did everything arrive exactly on time? Were labels, pallets, and cartons 100 percent compliant? Did the store staff report any receiving issues? Are your replenishment cycles working? And on the backend, retail systems are scoring you: OTIF metrics Fill rates Barcode scan success Chargeback rate Inventory availability You're on probation. You don't get a second order just because the first one arrived. You get it because it arrived the right way, and the data backed it up. Retailers don't chase you with reminders. They expect you to be watching the numbers. Once your product is in stores, your job isn't over. It's just changed. You're no longer pitching or prepping—you're monitoring performance. And if you don't, someone else will, and they'll be ready to take your spot. Here's what gets missed: Inventory stalls in 120 stores , but no one flags it in time. , but no one flags it in time. A DC runs low , but the supplier doesn't replenish. , but the supplier doesn't replenish. OTIF scores dip , and no one investigates why until the next PO is quietly pulled. , and no one investigates why until the next PO is quietly pulled. Chargebacks are deducted, but go unnoticed for months because there's no system to reconcile them. Most retailers offer portals like Retail Link (in Walmart's case), which show near real-time data. But these tools aren't easy to use, and most new vendors either underuse them or ignore them altogether. The companies that last are the ones that don't wait for problems to show up in an email. They build dashboards, set alerts, and treat the backend like a control room. Data becomes not just an asset, but an early warning system. Here's how the story often goes: a product enters retail, it gets some early traction, but then things slow down. Sales flatten, chargebacks rise, the buyer goes silent—and the supplier assumes the product just didn't click with customers. But more often than not, the problem wasn't demand. It was operations. Bad replenishment timing. Inventory blackouts. Compliance flags. Delays in response when something went wrong. These aren't things that show up on the shelf. They show up in buyer meetings—and in the absence of a second PO. What separates the winners in retail isn't just a good product or a good pitch. It's operational maturity. The ability to handle complexity, ship without drama, and act on data before the buyer even sees a dip. If you're gearing up for a major retail launch—or just got your first trial order—it's worth understanding what that really entails. Especially with Walmart, where the expectations are both higher and less forgiving than most new suppliers realize. The opportunity to launch into retail is real—but so are the risks. Buyers want new, high-performing products. But what they need are suppliers who won't become a liability the moment orders get complex. That means having more than a good pitch. It means having infrastructure, discipline, and visibility before the first shipment leaves the dock. The mistake isn't moving too fast. It's moving without a system. If you're approaching your first major retail launch, step back and assess the full picture: not just what you're selling, but how you're operating. Because retail doesn't make room for learning curves—it makes room for execution. TIME BUSINESS NEWS