Make-A-Wish Canada bringing Quebec kids to Cancun
Make-A-Wish Canada is taking 30 children and their families on a week-long getaway at a Mexican all-inclusive beachfront resort.
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CTV News
a day ago
- CTV News
Ontario couple's dream vacation ruined after typo on airline ticket
An Ontario couple booking their dream vacation to Africa says they were searching for flights online when they got a call from a travel website offering a good deal, but after reserving the tickets, a typo of just one letter ended up ruining their trip. 'Just to change the 'M' at the end of my name I'll have to pay,' Audrey Hamilton, of Courtice, Ont., told CTV News. Hamilton says she and her husband planned their dream vacation to Ghana in February and were online looking for tickets. After entering their phone number on a third-party website, she says someone gave them a call. 'I got a call from a 1-888 number that (told me) they were selling tickets to go somewhere and they noticed I was searching for tickets and they said they would help me,' said Hamilton. The caller told Hamilton he could get her two round trip tickets from Toronto to Accra, Ghana for $2,750. Hamilton agreed with the price and gave the caller her information to purchase the tickets. However, when Hamilton checked the tickets she says she noticed there was an error with the spelling of her last name. 'At the end of my name he put an 'M' instead of an 'N,' so immediately when we saw that we emailed the agent and texted him, but he never responded,' Hamilton said. Hamilton booked through a third-party website called ASAP Tickets. She said after a month of trying to correct her name from 'Hamiltom' to its proper spelling of 'Hamilton,' she was told she could be issued new tickets, but was shocked at how much she would have to pay. 'One person told me it's going to be $2,000 plus and I said that's going to be double paying.' Their tickets were for United Airlines and when CTV News reached out to the airline on Hamilton's behalf, a spokesperson said in a statement, 'The customer will need to work directly with the third-party booking agency to make any changes to their ticket.' CTV News also reached out to ASAP Tickets and a spokesperson said in a statement, 'Please be advised that we will not be participating in any interviews or providing statements to the media regarding this matter. All communication will be handled directly and exclusively with the customer involved.' Tips for travelling smart 'It's a painful and hard lesson to learn and we are so empathetic when we hear of situations like that,' said Richard Smart, president and CEO of the Travel Industry Council of Ontario (TICO). TICO is Ontario's travel regulator which offers protections for travel services within the province. Smart told CTV News travellers looking to buy tickets should be cautious using third-party websites and should understand that TICO registered travel services offer more safeguards in case there are any problems. 'The benefit of a travel agent or travel advisor is that the requirement that the documentation is correct at the time the booking is made,' said Smart. Hamilton said she felt the typo was not her fault and in the end had to cancel the trip as she didn't want to pay an additional $2,000 to fix the mistake. 'I think it's unfair for them. To you $2,700 is a drop in the bucket, but for me it's a month's work. It's devastating,' she said. When booking a trip either with a travel agent or by yourself, always triple check the names and make sure they match your passport. Some airlines allow you to correct mistakes within 24 hours at no charge, but if it is a non-refundable ticket, there may be a fee or it may not be allowed at all.
CTV News
4 days ago
- CTV News
Ottawa Watch Travel made easy Whether you're off for a quick long weekend getaway, or flying somewhere further away, Travel Expert Jenn Weatherhead has three ways to make it even easier!
Ottawa Watch Whether you're off for a quick long weekend getaway, or flying somewhere further away, Travel Expert Jenn Weatherhead has three ways to make it even easier!
CTV News
5 days ago
- CTV News
Here's what you need to know about the Canada Strong Pass in Ottawa and eastern Ontario
People visit the Canadian Museum of Nature in Ottawa on Friday, July 16, 2021. (Sean Kilpatrick/THE CANADIAN PRESS) Children aged 17 and under will be able to visit several national museums in Ottawa for free this summer under the new Canada Strong Pass. The federal government announced the new Canada Strong Pass on Monday, giving families a chance to discover museums, national parks and camping spots this summer. Between June 20 and Sept. 2, children aged 17 and under will be able to visit national museums for free, while a 50 per cent discount will be available for young adults ages 18 to 24. Admission will also be free for all visitors to national historic sites, national parks and national marine conservation areas administered by Parks Canada, and there will also a 25 per cent discount on camping fees. Children and young people under 18 will be able to travel for free on VIA Rail with an adult this summer. The federal government says no registration or physical pass is necessary to take advantage of the Canada Strong Pass. Here is a look at what you need to know about the Canada Strong Pass for attractions in Ottawa and eastern Ontario. Participating museums Canada Strong Pass offers free admission for children aged 17 and under, and 50 per cent off admission fees for youth aged 18 to 24. Canada Agriculture and Food Museum Canada Aviation and Space Museum Canadian Museum of History Canadian Museum of Nature Canada Science and Technology Museum Canada War Museum National Gallery of Canada Free admission to Parks Canada facilities As part of the Canada Strong Pass, the federal government is offering free admission to places operated by Parks Canada from June 20 to Sept. 2. The venues include: Laurier House National Historic Site on Laurier Avenue East in Ottawa Fort Wellington National Historic Site in Prescott Rideau Canal National Historic Site Bellevue House National Historic Site in Kingston Thousand Islands National Park VIA Rail As part of the Canada Strong Pass, children aged 17 and under can travel for free on VIA Rail when accompanied by an adult. There will be a 25 per cent discount for young adults aged 18 to 24. For more information on the Canada Strong Pass, click here.
