Kore.ai Partners with Microsoft

Kore.ai's partnership with Microsoft integrates its enterprise AI platform with Microsoft Cloud, Teams, and Dynamics 365, accelerating AI adoption securely. Staff Writer 45 minutes ago
Kore.ai, a global provider of enterprise conversational and generative AI, announced a strategic partnership agreement with Microsoft, expanding its deep integration with Microsoft's cloud and AI ecosystem. The partnership brings together Kore.ai's advanced agent platform and purpose-built business solutions with Microsoft's hyperscale infrastructure and AI services, enabling global enterprises to adopt AI at speed, scale, and enterprise-grade security.
As an Azure IP Co-sell Ready partner, the collaboration aims to deliver several strategic integrations with Azure AI Foundry, Microsoft Teams, Microsoft 365 Copilot, and Microsoft Copilot Studio—delivering a 'Better Together' strategy that meets enterprises where they work, communicate, and operate.
The partnership will help enable enterprises to seamlessly deploy Kore.ai's Agent platform and pre-built business solutions within their Microsoft environments and empower employees with AI agents where they work most.
ALSO READ: Microsoft Adds AI To Dynamics 365 And Power Platform
A Better Together Strategy for the AI-Powered Enterprise
The collaboration delivers several strategic integrations: AI for Work + Microsoft 365 Copilot Chat : With Microsoft 365 Copilot Chat as the front-end interface, Kore.ai's AI for Work powers the back-end with enterprise search, contextual understanding, and domain-specific agents (for HR, IT, recruiting) and custom citizen agent capabilities.
This combination personalises the employee experience, boosts productivity, and enables powerful enterprise search—all within the familiar Microsoft 365 Copilot and Teams interface.
Agent Interoperability : Agents built on the Kore.ai Agent Platform can interoperate with agents built on Microsoft Copilot Studio, allowing them to be accessed seamlessly via Copilot Chat or Microsoft Teams. This furthers the creation of a seamless agent ecosystem across the enterprise.
Azure AI Foundry & No-Code/Pro-Code Development : Kore.ai's Agent platform is integrated with Azure AI Foundry and infrastructure services . This helps enable enterprises to build, deploy, and customise Kore.ai agents in a no-code/pro-code environment, accelerating the development and rollout of intelligent, agentic solutions.
AI for Service + Microsoft Dynamics 365 : Kore.ai's AI for Service integrates with Dynamics 365 CRM , Contact Centre and customer service tools to help drive digital and voice automation to drive higher containment. The solution can be hosted on Microsoft Azure, helping ensure it meets enterprise-grade requirements for scale, privacy, compliance, and governance.
AI for Process + Microsoft Power Automate : Kore.ai extends Power Automate with its agentic capabilities , allowing enterprises to move beyond task automation into intelligent, decision-aware process orchestration.
'Our strategic partnership with Microsoft marks a significant milestone in Kore.ai's mission to make enterprise AI accessible, scalable, and impactful, helping enterprises reimagine their business operations with AI,' said Raj Koneru, Founder and CEO, Kore.ai.
'By integrating deeply with Microsoft technologies, we're empowering customers to unify AI-driven collaboration, automation, and service delivery into one intelligent enterprise layer, delivered securely and at scale—ultimately accelerating their journey from AI experimentation to enterprise-wide transformation.'
ALSO READ: Microsoft Adds Copilot To Microsoft Viva
Several Kore.ai solutions are already available on the Azure Marketplace for streamlined procurement and deployment. As part of this agreement, Kore.ai will continue to innovate and go to market with Microsoft through the Azure Co-sell Program.
Puneet Chandok, President, Microsoft India and South Asia, said, 'Our strategic partnership with Kore.ai marks a significant milestone in our mission to accelerate enterprise AI transformation. By integrating Kore.ai's advanced conversational and GenAI capabilities with Microsoft's robust cloud and AI services, we are enabling enterprises to adopt AI at scale and with enterprise-grade security.'
'This collaboration will empower businesses to streamline their operations, enhance productivity, and drive innovation across key sectors. This reflects a shared vision to empower enterprises with flexible, interoperable, and human-centered AI—one that not only delivers productivity gains but transforms how work happens across the organisation.'
ALSO READ: Emirates NBD To Enhance Productivity With Generative AI
The Martechvibe team works with a staff of in-house writers and industry experts.
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Salesforce Experience Cloud is a platform that helps enterprises link clients, partners, and employees to securely exchange information and documents. Built on its Customer 360 platform, Salesforce's DXP ensures seamless integration with any solution in the Salesforce ecosystem.
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Oracle Cloud offers a comprehensive suite of platform-based marketing automation solutions for personalised B2B and B2C automation campaigns. Some of its featured products are Eloqua Marketing Automation, CrowdTwist Loyalty and Engagement, and Unity Customer Data Platform.
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Optimizely is a digital experience platform (DXP) provider that offers Optimizely One, an easy-to-use and fully integrated suite. It provides a single, unified workflow with thoughtfully embedded AI and machine-learning algorithms, accelerating work across the entire marketing lifecycle.
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OpenText offers a cloud-native, scalable platform for enterprises to streamline their marketing functions. It provides fully composable content management, digital asset management, creative workflows, personalisation, targeting and customer data technologies in one place, ensuring a holistic approach to B2B, B2E and B2C experiences.
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Neptune DXP is a PaaS(Platform-as-a-Service) provider, helping marketing teams build custom apps based on modular, reusable application building blocks. The company offers flexible environments to businesses across different verticals, further providing personalised digital solutions at scale.
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Magnolia is a composable DXP that comes with no-code connector packs and low-code micro-frameworks for third-party integrations. It also offers an open-source version alongside its commercial plans enabling enterprises to build tailored use cases.
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Liferay DXP helps marketers deliver personalised and connected digital experiences across a broad range of channels, including customer portals, websites, intranets, mobile apps, and connected devices. It offers intuitive CMS, user analytics, and site management tools that businesses need to launch, test and optimise digital experiences for faster go-to-market.
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Powered by IBM Consulting, IBM iX offers a composable DXP, providing a comprehensive solution to make enterprises' systems future-ready. Utilising its data-driven insights and intelligent workflows, marketers can design and deliver human-centred experiences across the customer lifecycle.
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HCL Digital Experience (DX), forms part of a wider HCL Customer Experience (CX) product portfolio, offering core capabilities such as content management, DAM, CDP called Signals, and low-code application development. It provides services in government, life sciences, insurance, financial services, and other verticals.
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Contentstack is a headless CMS and Composable Digital Experience Platform (DXP) solution provider that helps marketers gain a competitive edge. It recently launched into Google Cloud Marketplace, and is also available on Microsoft Azure and AWS. It seamlessly enables mid-market brands to adopt its omnichannel campaign engine to drive higher conversions and sales.
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Bloomreach Commerce Experience Cloud provides businesses an edge with its modular capabilities: Content Management System (CMS), Discovery features for search and merchandising optimisation, and Engagement tools such as Customer Data Platforms (CDP) for personalisation and analytics.
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Adobe Experience Cloud offers a comprehensive set of services specifically designed to address the day-to-day requirements for personalised customer experience at scale. Its platform helps manage different digital content and assets to improve customer satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage.
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Acquia offers DXP solutions, comprising of two main elements: Acquia Drupal Cloud and Acquia Marketing Cloud. It can be accessed in both platform-as-a-service (PaaS) and software-as-a-service (SaaS) with additional components such as Site Factory for multisite management, digital asset management (DAM), CDP, personalisation, and Campaign Studio.
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TECHx

a day ago

• TECHx

DEWA, Microsoft Advance AI and Cloud Collaboration

Home » Smart Sectors » DEWA, Microsoft Advance AI and Cloud Collaboration Dubai Electricity and Water Authority (DEWA) has announced a strategic meeting between HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, and Naim Yazbeck, General Manager of Microsoft UAE. The meeting aimed to explore new opportunities for collaboration in digital transformation, artificial intelligence (AI), and cloud computing within the utilities sector. During the meeting, both parties discussed ways to leverage Microsoft's advanced technologies to support DEWA's innovation-driven initiatives. They focused on enhancing operational efficiency and accelerating next-generation infrastructure aligned with the Dubai Clean Energy Strategy 2050 and the UAE Net Zero by 2050 Strategic Initiative. It was reported that both DEWA and Microsoft reaffirmed their commitment to harnessing Fourth Industrial Revolution technologies. Their goal is to improve service quality, strengthen cybersecurity, and enhance customer experiences. Al Tayer revealed that DEWA is working to become the world's first AI-native utility. He said the collaboration with Microsoft is instrumental in achieving this goal. He noted, 'By integrating AI and cloud-based solutions, we aim to enhance our renewable energy capabilities, drive operational excellence, and provide world-class services that support Dubai's sustainability and innovation goals.' Yazbeck stated that Microsoft is proud to support the UAE's vision of a strong, digitally powered economy. He added, 'Our work with energy leaders like DEWA enables us to co-develop transformative solutions that redefine energy management and advance sustainability.' In addition, DEWA has adopted advanced generative AI tools as part of its digital evolution. These include: Microsoft Power Platform Microsoft 365 Copilot These tools have significantly improved internal productivity, service delivery, and overall satisfaction for both employees and customers. DEWA began using AI technologies as early as 2017. It was among the first utilities globally to implement Microsoft's Copilot platform, further highlighting its commitment to innovation and sustainability. Source: Dubai Media Office

Middle East Eye

a day ago

• Middle East Eye

Iran strikes technology park in Israel, Microsoft building damaged

Iran on Friday directly struck targets in southern Israel, including a technology centre, a Microsoft office and military infrastructure, wounding at least seven Israelis. One of the main targets was the Gav-Yam Negev Advanced Technologies Park, which reportedly houses active military and cyber facilities. The latest attack from Iran consisted of just one to three missiles, according to Israeli media, with the military failing to intercept one that struck Beersheba. Circulating footage shows a small crater left amongst cars set ablaze in the car park of a residential building. The Iranian attack damaged several houses and sparked a large fire in the area. New MEE newsletter: Jerusalem Dispatch Sign up to get the latest insights and analysis on Israel-Palestine, alongside Turkey Unpacked and other MEE newsletters According to reports, the blaze reached a Microsoft office, while Israel Railways announced the temporary closure of the Beersheba North-University station due to damage sustained in the attack. The station, which is part of the intercity line from Tel Aviv to Beersheba-Dimona, has since been re-opened for operation. Iran's Revolutionary Guard said the Microsoft office was "attacked due to its close cooperation with the Israeli army and its being part of the system supporting aggression, and not just a civilian entity." "The cyber area that was attacked also includes the residences of people from the espionage and artificial intelligence fields, who operate in direct cooperation with the enemy army and its security apparatus," the statement added. Footage circulating online shows cars in front of a building in flames after what was reportedly an Iranian missile attack in Be'er Sheva, located in southern Israel, on Friday. — Middle East Eye (@MiddleEastEye) June 20, 2025 Iran's state media confirmed that the latest missile launch targeted the technology park. Iran's supreme leader, Ayatollah Ali Khamenei declared the attacks in a post on X, writing: "The Zionist enemy is being punished. It is being punished right now." Since last Friday, when Israel launched a military operation against Iran, hundreds of missiles have been fired from Iran. Despite Israel's advanced air defence system, it has not been able to intercept them all. As a matter of policy, Israel's military censor has prohibited local and international media from publishing details about the exact locations targeted. Earlier this week, the Israeli army acknowledged in a statement that the country's air defences are not fully capable of repelling all missile attacks. Israel strikes Tehran Iran's Revolutionary Guard announced early on Friday that three of its members were killed in an overnight Israeli assault on East Azerbaijan Province, northwest Iran. The air strikes targeted several military sites across Iran, with the Israeli military saying it struck a "research and development centre for Iran's nuclear weapons programme," including a production facility used to create missiles. "More than 50 fighter jets attacked selected targets of the nuclear weapons programme and industrial sites for the production of missile components in Tehran overnight," the army said in a post on X. Meanwhile, an Israeli drone attack on Friday afternoon reportedly targeted a nuclear scientist residing in an apartment in the Gisha area of ​​central Tehran. According to Israeli media, the scientist was assassinated. Israeli attacks on Iran have so far killed 639 people, the Human Rights Activists News Agency said, wounding over 1,300 0thers.

Gulf Today

a day ago

• Gulf Today

How outsourcing to the gulf region can benefit European and North American companies

The IT outsourcing world is growing fast and is expected to generate an impressive $591.24 billion in revenue by 2025. Most of the industry's revenue came from the Americas. Europe, the Middle East, and Africa are close behind as big players in this booming market. While India and Eastern Europe still lead the pack in outsourcing with their solid setup and skilled workers, the Gulf is becoming a tech powerhouse. More and more European and North American IT firms are looking to this region. The Gulf Region as an Emerging Tech Hub Countries in the Gulf Cooperation Council, particularly the UAE, Saudi Arabia, Qatar, and Bahrain, are rapidly accelerating their technological advancement initiatives. Governments in the region are putting big money into wide-ranging digital overhaul programs in both public and private areas. These key efforts aim to build up local innovation skills, create appealing settings for global tech firms, and set up lasting digital systems that can hold their own on the world stage. Main Benefits of Outsourcing to the Gulf for European and North American Companies Outsourcing IT operations to the Gulf region influences companies looking to improve their performance. This region reduces expenses through lower overhead and offers access to skilled tech professionals. Because of this, businesses can increase their productivity and edge out competitors. Cost Efficiency The Gulf region may not offer the lowest labor costs compared to India or the Philippines, but it delivers competitively high-quality services. Many Gulf nations give tax exemptions, lower business taxes, and set up free zones where businesses can work without paying VAT or income tax. Businesses that outsource to the Gulf can cut down on spending for buildings, staff training, and hiring. Skilled Workforce The Gulf region boasts a large and diverse talent pool with expertise in software development, AI, and more. Many professionals in the area have international certifications and experience working with Western companies. Time Zone Benefit One of the biggest advantages of outsourcing to the Gulf is that it sits on the clock. Overlapping business hours with countries like the U.K., Germany, and France makes it easier to manage outsourced teams without delays. Companies can have live meetings, and reviews, and get updates from Gulf-based teams during their normal work hours. Business-Friendly Environment The Gulf region stands out as a prime outsourcing spot for European and North American firms due to its political stability, business-friendly policies, and solid legal systems. Advanced Digital Infrastructure The Gulf region boasts good digital infrastructure, providing fast internet, cutting-edge data centers, and reliable cloud computing options—essential for companies to outsource IT services. Big tech firms like Microsoft, AWS, and Google Cloud operate data centers in the Gulf, offering secure and effective cloud solutions. Saudi Arabia and the UAE have put tough cybersecurity rules in place that line up with worldwide standards. 'Ideally, IT processes are running unnoticed in the background of your business because everything functions flawlessly and supports your work routine, not complicates it. As your IT outsourcing partner, we will strive for the ideal.' Andy Lipnitski - IT Director at ScienceSoft Challenges of Gulf Outsourcing and How to Overcome Them Cultural and Business Differences The Gulf region has a business culture all its own shaped by local customs, religious beliefs, and top-down company structures. Some nations operate from Sunday to Thursday, which might lead to scheduling challenges for firms in Europe and North America. Solutions: Train your teams to understand the Gulf's cultural norms and business etiquette. Set up structured communication channels to cut down on misunderstandings. Legal and CompliancenConsiderations Each Gulf country has its own rules for how businesses should operate, handle workers, pay taxes, and protect data. The Gulf region has multiple countries with their own regulatory systems. Solutions: Team up with firms that specialize in Gulf business regulations. Outsourcing contracts should line up with local labor laws. Data Security The region is currently developing into a technology and digital services hub, this growth will also present increasing threats to cybersecurity that could affect businesses. Solutions: Pick secure cloud solutions. Businesses should put worldwide cybersecurity plans into action to ensure their outsourced work meets industry standards. Case Studies: Companies Successfully Outsourcing BPC offers SaaS and on-site banking, payment, and e-commerce solutions. BPC partnered with ScienceSoft, an IT services provider with more than 13 years of experience. ScienceSoft took charge of providing L2–L3 infrastructure support, which covered network management, Microsoft and Atlassian systems support, and SharePoint optimization. Through this collaboration, BPC successfully optimized its in-house workload, improved issue resolution speed, and enhanced system performance through strategic infrastructure upgrades. Conclusion The Gulf area is a viable place for the European and North American companies to outsource IT services. Outsourcing to the Gulf indicates productivity and innovation improvement.