Australia Post debuts 'next generation' post offices as parcel deliveries boom
Australia Post will be ramping up its parcel collection process by introducing a post office entirely dedicated to parcels as online shopping continues to boom.
Australia Post Parcels is a focused post office that allows customers to collect their deliveries, return and send parcels at any time.
The service, which is opening in Fitzroy in Melbourne and Waterloo in Sydney, aims to streamline parcel collection, as well as sending and returning deliveries, with the help of 24/7 self-service desks and parcel lockers, which can be accessed with a one-time entry code via the Australia Post app.
Those wishing to send or return parcels can access a vending machine stocked with packaging, stamps and other postage-related essentials, which are accessible 24/7.
There will also be six to eight Australia Post employees on-site to assist customers at the post office, with trading hours extended to support growing customer demands.
Australia Post executive general manager of retail, brand and marketing, Josh Bannister, said the new services would be a game-changer for Australians as parcel collection frequency increases.
'The number one reason why a customer visits a post office is to collect a parcel, so it's logical that we're making (Australia Post Parcels),' he told NewsWire.
'We're continuing to see the growth in parcel volumes, and this is really about moving with the customer and changing customer expectations to focus on a more seamless parcel experience.'
He said more Australians are choosing to shop online than ever before, accelerating the need for easier parcel collection.
'(Australia Post Parcel is) designed around how people use the postal network today, especially in response to the e-commerce boom,' he said.
The dedicated post offices will feature a wall of parcel lockers, which are free to use and accessible 24/7.
'We're also looking at extending trading hours for assisted lodgements, and the lodgement of a parcel will be exactly the same as our customers are used to at our full-service post offices,' Mr Bannister said.
Online shopping rates are continuing to grow across the country, with a record number of households shopping online every year.
Australia Post research found 9.8m households turned to e-commerce in 2024 – a 2.3 per cent increase from last year.
The majority of online shoppers are Millennials and Gen Z, who made up three-quarters of the demographic.
'With Aussies shopping more online than ever before, we're evolving our network to keep pace with how our customers are using postal services,' Mr Bannister said.
As part of the trial, Australia Post has opened two Australia Post Parcels services available for customers in Victoria and NSW, one in Fitzroy and Waterloo.
However, there are plans to open further dedicated parcel centres in Chadstone in Melbourne, St Leonard's in Sydney and in the Gold Coast.
There are currently no plans to open Australia Post Parcels in regional areas, instead focusing on the metro regions of the country.
'We'll be monitoring how the trial locations perform and how and when customers use them and that will help us refine leanings,' Mr Bannister said.
'What we're really doing here is we've got a focused parcel experience to make it easier and more seamless for customers collect, send and return their parcels.'
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Perth Now
an hour ago
- Perth Now
‘Liberation Day' drives Aussie investor exodus
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Sydney Morning Herald
2 hours ago
- Sydney Morning Herald
Chalmers must realise any reform relies on trust
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Sydney Morning Herald
3 hours ago
- Sydney Morning Herald
The Libs have been handed a golden opportunity. Now watch them stuff it up
One of the great entertainments of political commentary in Australia over the past decade and a bit has been speculating on what new and inventive way the Liberal Party will find to comprehensively bugger itself up. I can't help thinking this must have crossed Treasurer Jim Chalmers' mind as he fronted the National Press Club this week to announce that he will undertake a process to develop a new productivity agenda. Chalmers' speech was solid, but so it should be after so many have said the same things so often to so little avail. His words and aspirations have been written for him many times over, sometimes with hope, other times with emotions ranging from dull rage to despair. Sometimes even by the Coalition. We need productivity reform, politicians all know we need it, the media all know they know we need it, yet no-one ever does it. There's a simple reason for that: it's hard. The treasurer dwelt in his speech on why it's hard. Reforming an economic system requires trade-offs. Some choices will cost some people. They may or may not be recompensed in the rejig. Chalmers doesn't want the media to simplify economic reform by explaining it in terms of 'winners and losers', as they do after each budget, but there will be winners and losers in the short, medium or long term as a result of any new tax system. And, naturally, the opposition will do what the name says on the tin. It will oppose. Given the last years of Liberal shenanigans, the real question is how it chooses to do that. In one scenario, Sussan Ley leads a team which analyses and criticises the government's productivity proposals to ensure the best outcome for Australia and Australians. Should they choose this version of their own adventure, there will be plenty of material to tackle. The prime minister has already shown that he has no instinct for making business more efficient or even any understanding that a healthy economy relies on the private sector, creating new wealth instead of just shifting existing money around. In the first term of the Albanese government, the size of the public sector grew relative to the size of the private sector, so now each private employee is supporting more public sector salaries. Loading Then-employment minister Tony Burke passed through an industrial relations bill which makes it harder for businesses to scale up without locking themselves into costly arrangements. Meanwhile, the 'Future Made in Australia' slush fund has been 'picking winners' (code for government making decisions on industries it poorly understands) by investing in bringing in an overseas quantum technology firm rather than backing existing quantum technology firms – ahem – made in Australia. Labor is even trashing its own legacy by changing rules on the superannuation system it forced people to contribute to, undermining trust that the money you lock away for retirement is really yours for later. It's hard to see how a government which made policies of this sort a priority and prefers the public to the private sector will back a productivity agenda which turns Australia around. But one of the great paradoxes of politics is that sometimes you need the party which is seen to be the touchy-feely side to deliver hard-nosed decisions. Think Labour prime minister Tony Blair in the UK, Democrat president Bill Clinton in the USA, or chancellor Gerhard Schroeder in Germany, all of whom delivered welfare reform in the face of their countries' badly designed benefits systems which were creating disincentives to work.
