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Major change coming to Australia Post that could see you beat the queues for good
Major change coming to Australia Post that could see you beat the queues for good

Daily Mail​

time5 days ago

  • Business
  • Daily Mail​

Major change coming to Australia Post that could see you beat the queues for good

Australia Post is revolutionising how Australians send, receive, and return parcels with the launch of its new, modern-format parcel centres. Designed to ease congestion at traditional post offices, these dedicated hubs will offer 24/7 self-service options and secure, free-to-use parcel lockers available around the clock. Focused exclusively on parcel services, these next-generation centres will not provide banking or other traditional post office functions. Customers can collect or return online purchases around the clock, and trial sites also feature 24/7 accessible vending machines stocked with packaging, stamps and other mailing essentials. Australia Post launched two of its new parcel centres on Tuesday, with the first locations now open in Waterloo in Sydney and Fitzroy in Melbourne. The rollout is set to continue, with the next centres scheduled to open in St Leonards in Sydney and Chadstone in Melbourne, as part of a broader national expansion. The initial locations were chosen based on parcel volume data, local sending and receiving trends, and their proximity to existing Post Offices. Staff will be available on-site between 8am and 6pm, while all self-serve and locker facilities remain accessible at any time. The move comes in response to a surge in parcel volumes, driven largely by the growth of eCommerce and major online shopping events. During the 2024 Black Friday and Cyber Weekend sales alone, Australia Post handled over 100million parcels, a record-breaking increase compared to the previous year. With online shopping showing no signs of slowing, Australia Post says the new parcel-focused model is a necessary step to meet growing demand. The launch of the new parcel centres comes as more turn to the Australia Post app. Over 6.4million people used the app last financial year to track deliveries and access parcel lockers. Australia Post is encouraging shoppers to download the app, especially as scam texts continue to rise.

Australia Post's drastic move after massive spike in dog attacks
Australia Post's drastic move after massive spike in dog attacks

Yahoo

time6 days ago

  • Yahoo

Australia Post's drastic move after massive spike in dog attacks

All posties will now be equipped with a new deterrent - citronella spray - due to a shocking rise in incidents over the past six months. Australia Post has been forced to make a big move following an alarming number of violent dog attacks across the country. All posties will now be equipped with a new deterrent, citronella spray, due to a shocking rise in incidents over the past 6 months. Since November, over 1150 encounters with a threatening dog have been recorded, with an average of 9 posties forced to flee for their safety every day. Australia Post said apart from the normal bike. and scratches, we've seen posties knocked off bikes. We've also seen psychological trauma for our posties following serious dog attacks. The citronella spray, which is water-based and not harmful, was trialled last year in some of the worst affected areas in New South Wales and Queensland and successfully deterred 80% of attacks. Australia Post claims it temporarily distracts the dog, giving the postie extra time to protect themselves and call the pet's owner for help.

Australia Post makes big move to keep up with booming trend
Australia Post makes big move to keep up with booming trend

Yahoo

time6 days ago

  • Business
  • Yahoo

Australia Post makes big move to keep up with booming trend

Australia Post has unveiled a new wave of "next generation" retail sites designed to meet growing demand from online shopping. These revamped outlets aim to improve both customer service and operational efficiency, featuring digital self-service options, streamlined layouts and upgraded parcel collection areas. The new stores launched today in Fitzroy in Melbourne and in Waterloo in Sydney. Speaking to Yahoo News on Tuesday morning, an Australia Post spokeswoman confirmed new sites will also be opened in St Leonards in Sydney and Chadstone in Melbourne in the "coming weeks and months". The initiative reflects a broader transformation strategy as Australia Post responds to changing consumer habits, particularly the rise in online shopping. The redesigned stores will support faster service, reduce congestion and cater to the increasing volume of packages being processed daily. Australia Post Executive General Manager Retail, Brand and Marketing, Josh Bannister, said the move was aimed at giving customers greater flexibility when it comes to receiving and shipping packages. "The number one reason a customer visits the Post Office is to collect a parcel, so we're making it easier and quicker to collect and send parcels at a time that suits them," he said in a statement. "With Aussies shopping more online than ever before, we're evolving our network to keep pace with how our customers are using postal services." It's understood there will be six to eight employees on-site to help customers with their needs, with trading hours extended to support evolving consumer habits. "Customers can collect or return online purchases around the clock, and trial sites also feature 24/7 accessible vending machines stocked with packaging, stamps and other mailing essentials," Australia Post said. "This next-generation format is designed to be flexible and scalable, with some featuring a smaller physical footprint but a highly efficient back-of-house set-up to manage increased parcel volume." On Monday, it was announced Australia Post had installed the country's first-ever talking post boxes in a bid to bring people closer together. The three interactive mailboxes, located in Canberra, Sydney and Traralgon, in Victoria's Gippsland region, use smart sensors to grab the attention of those walking past, and encourage them to write to a loved one the old-fashioned way — by sending a postcard. 📪 Locals fume after Australia Post boxes vanish from city 'without warning' 🐶 Australia Post makes big move after alarming increase in attacks 📦 Expat's major gripe with 'bizarre' Australia Post rule: 'It's madness' The installations, which were set up as part of a nationwide campaign with Beyond Blue to deliver five million prepaid Connection Postcards this month, utter phrases like: "You can make a difference with a connection", "A little hello goes a long way", and "Send a note to someone special". Do you have a story tip? Email: newsroomau@ You can also follow us on Facebook, Instagram, TikTok, Twitter and YouTube.

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