HRDF Wins Two Gold Awards at EMEA Customer Service Event
The Human Resources Development Fund (HRDF) has been honored with two prestigious Gold Awards at the EMEA Contact Center World Awards, recognizing its excellence in customer service. HRDF received the Gold Award for Best Contact Center and the Gold Award for Best Use of Social Media in Customer Experience across Europe, the Middle East, and Africa (EMEA).
These achievements were announced during the regional conference held in Berlin, Germany, which brought together leading organizations to celebrate outstanding performance in customer service.
HRDF earned these accolades after competing with numerous government bodies and companies from around the globe. Additionally, the rigorous evaluation process was conducted in multiple phases and aligned with top-tier international standards. Judging was carried out by a panel of global experts in customer service and contact center operations.
As part of the conference, HRDF presented its approach to enhancing the customer journey through diverse communication platforms and responsive support services. Moreover, the Fund shared insights into its customer engagement strategies, real-time assistance capabilities, use of advanced technologies, performance metrics, and ongoing initiatives to improve access to its programs and services.
These awards, along with HRDF's recent local and international recognitions, reflect its unwavering commitment to excellence, quality, and innovation in customer experience. They also underscore HRDF's dedication to boosting operational efficiency, fulfilling service expectations, and driving sustainable outcomes that contribute to the Fund's mission of developing a resilient national workforce—aligned with the goals of Saudi Vision 2030.
Related Topics :
Saudi Arabia HRDF's Expenditure Hits SAR 6.9 Billion in 9 Months
NEOM Tech & Digital Co. Launches Major Cloud Infrastructure Project with Oracle
'Customer service' Jobs for Saudis Only
Aqualia, NWC Redefine House Connection Services in Saudi Arabia
Short link :
Post Views: 19
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Saudi Gazette
4 hours ago
- Saudi Gazette
Attorney General: Rapid growth in Saudi legislative environment boosts investment climate
Saudi Gazette report SAINT PETERSBURG — Saudi Attorney General Sheikh Saud Al-Muajab said that the rapid development witnessed by the Saudi legislative environment has been instrumental in supporting entrepreneurship and enhancing the investment climate. 'This is through the modernization of legal systems and the development of regulatory procedures in line with the objectives of the Saudi Vision 2030,' he said while addressing the 28th St. Petersburg International Economic Forum, which will conclude on Saturday. The attorney general said that the Public Prosecution has established several specialized prosecution offices to support the investment environment and enhance confidence in the judicial system. 'These initiatives align with international best practices and support efforts to develop legal action tools and promote international judicial cooperation,' he added.
Leaders
a day ago
- Leaders
SAMA Updates Credit Card Regulations to Boost Transparency, Consumer Protection
The Saudi Central Bank (SAMA) has released updated regulations for the issuance and operation of credit cards, replacing previous rules. These new guidelines aim to improve disclosure and transparency, reduce costs for consumers, and strengthen financial awareness. Key updates include detailed operational requirements for credit card issuers, helping ensure better consumer protection and encouraging innovation within the financial sector. SAMA has also worked with international card networks to review and adjust credit card fees and charges. This initiative supports SAMA's broader strategy to enhance digital payment services for both residents and visitors, aligning with the goals of Saudi Vision 2030. The full updated rules are available on SAMA's official Rulebook website: Related Topics: GASTAT: Saudi Arabia's Inflation Holds Steady at 2.2% in May 2025 Saudi Arabia's Inflation Rate Eases to 1.9% in December Rental Prices Drive Inflation in August 2024: GASTAT SAMA Officially Launches 'Samsung Pay' in Saudi Arabia Short link : Post Views: 42 Related Stories
Leaders
2 days ago
- Leaders
HRDF Wins Two Gold Awards at EMEA Customer Service Event
The Human Resources Development Fund (HRDF) has been honored with two prestigious Gold Awards at the EMEA Contact Center World Awards, recognizing its excellence in customer service. HRDF received the Gold Award for Best Contact Center and the Gold Award for Best Use of Social Media in Customer Experience across Europe, the Middle East, and Africa (EMEA). These achievements were announced during the regional conference held in Berlin, Germany, which brought together leading organizations to celebrate outstanding performance in customer service. HRDF earned these accolades after competing with numerous government bodies and companies from around the globe. Additionally, the rigorous evaluation process was conducted in multiple phases and aligned with top-tier international standards. Judging was carried out by a panel of global experts in customer service and contact center operations. As part of the conference, HRDF presented its approach to enhancing the customer journey through diverse communication platforms and responsive support services. Moreover, the Fund shared insights into its customer engagement strategies, real-time assistance capabilities, use of advanced technologies, performance metrics, and ongoing initiatives to improve access to its programs and services. These awards, along with HRDF's recent local and international recognitions, reflect its unwavering commitment to excellence, quality, and innovation in customer experience. They also underscore HRDF's dedication to boosting operational efficiency, fulfilling service expectations, and driving sustainable outcomes that contribute to the Fund's mission of developing a resilient national workforce—aligned with the goals of Saudi Vision 2030. Related Topics : Saudi Arabia HRDF's Expenditure Hits SAR 6.9 Billion in 9 Months NEOM Tech & Digital Co. Launches Major Cloud Infrastructure Project with Oracle 'Customer service' Jobs for Saudis Only Aqualia, NWC Redefine House Connection Services in Saudi Arabia Short link : Post Views: 19
