Homes remain without gas for third day
Some homes in Surrey remain without gas for a third day after water leaked into a gas network.
Gas supplier SGN said a total of 340 homes in the Goldsworth Road area of Woking were affected by damage on Sunday.
More than 24,000 litres of water had been pumped out of the gas network as of 21:00 GMT on Monday, SGN said.
The exact circumstances of how the water entered SGN infrastructure remains under investigation.
One local resident said she and her children did not each much on Monday as she was unable to use her cooker.
"It's frustrating. The kids want a warm meal and I can't provide that to them," she told BBC Radio Surrey.
"The house is cold and we have to huddle upstairs and use small heaters, which took up a lot of electricity."
Another resident added: "It's been freezing and highly inconvenient.
"The gas company told me they are working on it, that's all they can do. It's just hard work, it's half-term as well and every body's at home."
A customer service station has been set up at Woking Railway Athletic Club, which will be open until 21:00.
"If you're elderly, disabled, chronically sick or have young children, you can obtain portable electrical appliances for cooking and heating," an SGN spokesperson said.
Water supplier Affinity Water said it had carried emergency repairs to the damaged water main.
"While SGN is leading the restoration of gas services, we remain fully committed to assisting them and supporting the local community throughout the process," an Affinity Water spokesperson added.
Follow BBC Surrey on Facebook, on X. Send your story ideas to southeasttoday@bbc.co.uk or WhatsApp us on 08081 002250.
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Hamilton Spectator
7 hours ago
- Hamilton Spectator
Decoding your kid's report card: What it says and what it really means
Sarah Jane had just finished writing report cards for her Grade 7 students when she called her principal and declared she was done with teaching. 'It was the tipping point,' says the Niagara-area teacher who retired in 2021, marking the end of a 35-year career. 'I thought I just don't want to do another set of report cards and be all stressed out. It's so much work. 'I loved the kids, and I loved teaching. But I felt like report cards are too sugar-coated and sometimes even dishonest because we always have to say what the child does well … You want to find a child's strength, but we're always trying to phrase everything so positively that I think parents don't always know where their child is' academically. Jane is the creator of Ontario Report Card Comments , a Facebook group with nearly 15,000 members where educators share tips and support to get through one of the most nuanced, high-stakes and emotionally charged tasks facing teachers. Report card flashback: What teachers said to a future Nobel prize winner, a prolific author and a future premier The results of which are imminent: final report cards are about to land in the hands of students across the province. For families, it's a nerve-wracking moment that can bring great pride or crushing disappointment. Reviewing anyone's performance can be stressful and intimidating, says Brampton high school teacher Jason Bradshaw, but 'imagine speaking of somebody's child, that takes it to another level. People are going to be all the more emotionally invested. So teachers have a responsibility to be constructive and transparent.' But report cards don't always successfully reflect that. Vague, standardized language and a lack of personalization can leave families unsure of how their child is progressing. To help decode this familiar yet at times cryptic document, the Star spoke with educators who shared how challenging it is to capture a student's story in just a few chosen lines. That homework causing family tension every night? It doesn't count. While homework is important for reinforcing learning, Growing Success , Ontario's education policy on reporting student achievement, makes it clear assignments done at home shouldn't be factored into final marks. Still, skipping homework isn't without consequence — it can show up under learning skills, a key part of assessment for all students in grades 1 to 12. 'In the age of ChatGPT, a lot of educators are moving to the position where we simply do not evaluate work that isn't done in front of us,' says Bradshaw. 'We now have to build in time for students to complete that work entirely in class, to know it's authentic.' In high school, marks are given as percentages and accumulate over a semester. In grades 1 to 6, letters reflect progress since the last report — not from the start of the year. 'The kind of writing a student is doing in September isn't going to be the same as the writing they are doing in December,' says Angela Simone, a Grade 3 teacher with the York Catholic school board. 'It's not really fair to go back; you want to focus on their most recent work.' Teachers mark tests, presentations and assignments according a four-level rubric, which is translated into percentages or letter grades for report cards: Level 4 equals A- to A+ and 80-100 per cent; Level 3 is B- to B+ and 70-79; Level 2 is C- to C+ and 60-69; Level 1 is D- to D+ and 50-59 per cent. 'There's a lot of pressure to see those Level 4 or those As,' says Simone. 'But it's important that people recognize that a Level 3 means they're at the provincial expectations. So there's nothing wrong with a B.' Grades are based on numeric data. Learning skills rely on something else entirely — observation, interpretation and a fair amount of subjectivity. All children in Ontario grades 1 to 12 are evaluated on six competencies: responsibility, organization, independent work, collaboration, initiative and self-regulation. 'You really have to know the child and be able to back up anything you say with proof,' says Jane, who found evaluating these skills the most challenging and time-consuming part of assessment duties, likening it to having to write three separate essays on each student — one for every report card. Simone agrees it can be tedious. 'You don't want to be repetitive, and every child is their own and you want to speak to that child's individuality, but how many times can you say, 'Your desk is messy?' ' The subjectivity required also makes them possibly problematic. A 2018 study using Toronto District School Board data found that students with identical scores on standardized math tests may have different evaluations of their learning skills — differences that correlated with race and gender. Educators often discuss skill expectations with students, and in some cases, have them evaluate their strengths and weaknesses so, as Jane says, they 'take ownership for some of it.' Joanne Sallay, president of tutoring company Teachers on Call , notes that when students struggle, it's often not the curriculum — it's motivation: 'It's handing in work on time — organization, planning skills and how to study effectively. These are really important for the future of work — skills that as adults determine our success.' It's perhaps why on report cards, learning skills are given prime position. That doesn't stop students and parents from skipping over them to check out subject grades. 'We are hardwired to do that,' says Christopher DeLuca, a Queen's University professor of educational assessment . 'And yet, if we understand learning a little bit more deeply, we understand that how we learn impacts what we learn.' DeLuca adds that of all the skills measured on the report card, strong self-regulation is the most critical. The province's Growing Success policy states that all parents should receive 'standard, clear, detailed and straightforward information' about their child's progress based on the Ontario curriculum. That may explain why teacher comments can sound like they've been lifted from a jargon-filled curriculum manual — sometimes they are. 'It's hard when you have 30 students to write an authentic communication of each student's learning,' says Toronto public elementary teacher Andrew Delost. 'Sometimes it's going to sound robotic because a teacher might just be copying and pasting.' Delost recently developed Curricumate , an AI-based assistant to support Ontario educators as they navigate through 'pain points,' including writing report cards. Filling out a report card can take 20 minutes to four hours per student, plus months of tracking grades and recording observations. While professional development days are dedicated to the task, the work usually spills into evenings and weekends. Curricumate, which has 4,000 users, integrates the Ontario curriculum so teachers can select relevant comments and personalize them while maintaining student confidentiality. Teachers have relied on some form of comment banks for decades — whether self-made, shared by colleagues or provided by school boards. More recently, many have turned to tools like ChatGPT. Still, most agree: AI can support feedback, but it shouldn't replace it. Direct communication with parents, they say, remains the most effective way to support student growth. Even as generalized and vague as report comments might seem, clues lie within. 'Qualifiers are so important because that's going to give you a little hint,' says Simone. For example, if a comment on a science unit notes that 'Angela understands plants with a high degree of effectiveness,' she's at a Level 4; if with a considerable degree, she's at Level 3. (Level 2 would use some and limited for Level 1.) Simone says teachers rely on qualifiers particularly when measuring learning skills: If a teacher was to say, 'Sally usually listens well to lesson,' usually means she's not doing it all the time, that she could be chatty, says Simone. 'So even though it doesn't sound like there's an issue, the qualifier lets you know there might be one.' Growing Success advises teachers, when writing anecdotal comments, to 'focus on what students have learned, describe significant strengths, and identify next steps for improvement.' This asset-based reporting emphasizes positive attributes. 'It strengthens and bolsters student confidence,' says DeLuca. But some teachers call it a disservice. 'Only telling students what they're doing well gives them a false impression about what their strengths and weaknesses are, and unfortunately that can catch up to them,' says Bradshaw. 'I can understand how that might be frustrating for parents because we are essentially asking them to read between the lines.' Comments are limited by strict word counts, giving teachers little space to focus on more than one key message. This is especially challenging in math and language, where recent curriculum changes eliminated separate grades for individual strands. Instead of seeing distinct marks for oral communication, writing, reading and media literacy, for example, parents now get just one overall language grade. Check the attendance field. Teachers say missed classes and lateness are often overlooked by parents who may be unaware of their child's habits. Absences can explain why achievements are below expectations. Yes, but not easily. How failing grades are reported varies by board. (One board, for example, will round up a 46 per cent to 50 for a pass.) Up to Grade 8, a decision to hold back a child is made in consultation with parents; in high school, students who receive below 50 may repeat materials related only to expectations not achieved. But a failing mark should not come as a surprise to students or parents. 'Failures are used very judiciously, for a reason,' says DeLuca, 'A failure academically is not just about holding a student from progressing to the next grade, it has social consequences for life and career progression.' Assessment is important, says Bradshaw, but it shouldn't be the only priority. 'When we hyper-focus on marks and evaluations, it gives the impression that day-to-day learning doesn't matter.' Progress reports offer an early opportunity to flag concerns without assigning grades, but they come with their own challenges — especially since they come so early that some teachers, particularly itinerant ones, may have seen a student only a handful of times. More effort typically goes into the first provincial report card when there's still time for students to respond to feedback. Final report cards feel high-stakes, but by June, they should contain no surprises. That said, Sallay emphasizes even these reports should include clear next steps. 'I know that it seems final, but a report card shouldn't define your future success,' she says. 'Look at the recommendations and work on them; it doesn't mean you need to give up. 'It's the end of June, but next year is a whole new year.'


Hamilton Spectator
12 hours ago
- Hamilton Spectator
Six Nations care home evacuated by ‘severe flooding'
Residents at a new long-term-care home in Delhi woke up to a surprise on Thursday morning: dozens of new friends around the breakfast tables. The 128-bed peopleCare Delhi long-term-care home, which opened its redeveloped building to 40 permanent residents on Monday, welcomed another 40 older adults from Iroquois Lodge after it was evacuated due to flooding. Having just opened, the Dalton Road home had beds to spare. Residents arrived starting at 9 p.m., on Wednesday and kept coming into the early-morning hours. Staff at the Delhi home were 'rolling out tea carts and snacks' while their team performed shortened intakes and settled residents in their rooms with help from familiar Iroquois Lodge caregivers, said Sheena Campbell, vice-president of communications and engagement for peopleCare, the owner of several homes in Ontario. It's a 'massive undertaking,' one that normally takes months to plan. But staff from both homes 'pulled together,' she said. 'There was a spirit of positivity,' she said. 'Neighbours helping neighbours.' Iroquois Lodge is one of two Ohsweken care homes evacuated following 'severe flooding,' Six Nations of the Grand River said in a release on Thursday. Residents of Home and Community Care, which provides supportive housing, palliative care and other services to older and disabled adults, were also relocated, the Ontario First Nation said in the release. Six Nations' central administration building and area homes have also been affected. 'Homes connected to the wastewater system have experienced wastewater backups, which have affected basements and property,' the June 19 release reads. Six Nations didn't respond to Spectator requests for information on Friday. Parts of Chiefswood Road and 3rd Line close Thursday due to flooding on Six Nations of the Grand River. The flooding, the release said, is a result of 'intense rainfall' earlier this week. Six Nations received an estimated 100 millimetres of rain in a 12-hour period on Wednesday, 'significantly more' than surrounding areas, Environment Canada meteorologist Steven Flisfeder said. Neighbouring area Brantford had 43 millimetres and Hamilton had 36 mm. This can occur when 'multiple storms are crossing the same area multiple times' and happen to hit one area harder and longer, he said. 'It really is a luck of the draw,' Flisfeder said. 'It's storm dependent, day dependent how the ingredients for the storm develop and progress.' Six Nations fire and emergency services said in Facebook post on Wednesday afternoon they were 'experiencing extremely high call volumes.' Six Nations is assessing damage to government buildings and 'gathering information from community members who have been affected,' the release reads. Residents with property damage can contact central administration, which continues to monitor calls, at 519-445-2201 , or the 24-hour crisis line at 519-445-2204 . As of Thursday, Chiefswood Road between 5th and 6th lines and 3rd Line between Tuscarora and Chiefswood roads were closed. Error! Sorry, there was an error processing your request. There was a problem with the recaptcha. Please try again. You may unsubscribe at any time. By signing up, you agree to our terms of use and privacy policy . This site is protected by reCAPTCHA and the Google privacy policy and terms of service apply. Want more of the latest from us? Sign up for more at our newsletter page .

Business Insider
a day ago
- Business Insider
I moved 22 hours away to start a new job. A couple I met by chance took me in, and now they're like family to me.
When thinking about family, whether they are distant relatives or close loved ones, we rarely would consider outsiders, let alone strangers. But that hasn't been my experience. While it may sound like a lot of work, making new genuine connections can be easy; sometimes it's as simple as finding a common interest with a person. As random as it might sound, that's exactly how I was able to meet a lovely couple at a cable store in Nebraska. For someone who had just moved 1,500 miles away from my hometown of Virginia to work as a journalist for the local news station, the last thing I ever expected I'd do is talk to strangers. But in retrospect, everyone was a stranger, including my new coworkers. Leaving my family was harder than I expected After a 22-hour drive from Virginia Beach to Kearney, my parents and I had finally made it to our destination, and all that I could think about the entire way, as we reached each city limit sign was "What have I done?" My parents were about to drop me off in the middle of nowhere. "Why aren't they stopping me?" I thought as we got closer. It was bittersweet — celebrating a huge accomplishment, stepping into my career, all while getting emotional at each restaurant during the road trip. It wasn't until then that I realized the importance of spending time with family. The smallest things made me cry: watching my dad go up to the breakfast buffet at Shoney's for seconds and thirds, and seeing my mom ask for French vanilla coffee creamer. I contemplated telling them just to take me back home, but I had to commit to my decision. We worked together to get me settled in my new town Picking up my keys from the apartment leasing office seemed to be the only thing that could cheer me up — sure, I was sad, but who wouldn't feel accomplished moving out of their parents' house? They were set to fly back home that following Monday, so helping me get settled was our main goal for the next few days. Everywhere we went, it felt as though we stood out as a Black family in Kearney. But like most talkative dads, mine didn't care, and he'd have small talk about sports with random people to get a feel of the environment. Setting up my cable service was a priority. Little did I know, it would be a turning point for me. As we were choosing cable plans, my dad started chatting with a white couple who were also setting up their services. They began telling us the ins and outs of living there — helpful information that I needed to know. A few people shared insights with me on the area, but to hear it from actual residents made a huge difference. As a Black woman in her early 20s moving to a strange place, the couple made me feel welcome. They were aware that I relocated for work and shared that their daughter had also just moved for college, so we had something in common. Assuming that the connection was just a one-off situation where I'd never hear from them again, they proved me wrong. My mom and the man's wife became Facebook friends, which made me even more comfortable with the idea of reaching out. After all, the connection was completely normal, just two mothers posting about how much they love their kids. Eventually, our relationship blossomed After months of living in Kearney, finally accepting that I needed a wholesome bond to make me feel at home, I decided to take the couple up on an offer to go to church together. And there I was on a Sunday morning with people I met at a cable store. Was I nervous? Of course. But about 20 minutes into the service, it hit me that there are genuinely good people in the world. So when they invited me out for brunch afterwards, there was no hesitation in my mind — I even rode with them to the restaurant. On the ride, they shared more details about the area, helping me to become more acquainted with my environment. They made me feel comfortable, and at home, something I needed at the time. Since moving back to Virginia, our relationship has been limited to Facebook updates, but at least I know that I will always have family in Nebraska.