Huda Al Yasi: SFD launches 'Shj3' Virtual Assistant
A leap forward in AI-driven customer service
According to Al Yasi, the introduction of 'Shj3' represents a major advancement in using artificial intelligence to enhance customer service in Sharjah. The virtual assistant is designed to provide 24/7 support, helping users complete government transactions and respond to inquiries efficiently.
Name inspired by Sharjah's strategic identity
Al Yasi explained to 'Sharjah 24' that the name 'Shj3' reflects Sharjah's geographic and demographic significance, underlining the emirate's leading role within the UAE. The name symbolizes Sharjah's three major seaports and its strategic contribution to the national economy.
Smart features enhance user experience
She added that the virtual assistant comes equipped with several advanced features, including the ability to recognize local dialects and continuously learn from recurring inquiries. These capabilities are designed to make services more accessible and improve the overall user experience, ensuring smoother and faster responses.
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