Travel Managers Are Fed Up With Their Corporate Booking Tools
Corporate travel managers are done making excuses for legacy booking tools. With low adoption, clunky interfaces, and limited inventory still plaguing the user experience, companies are moving fast to rethink their tech stack.
Many travel managers are disenchanted with their corporate booking tools.
A recent Global Business Travel Association of Survey of U.S. and Canada-based corporate travel managers found:
57% reported friction with online booking experiences for unprofiled guest travel [contractors, job candidates etc.].
50% cite issues with meeting and event travel.
64% of buyers said managing exchanges and cancellations is a pain point.
54% said their tools struggled with unused tickets.
46% cited limited access to New Distribution Capability (NDC) fares.
Business travelers are definitely feeling that frustration, as well.
The survey also found that 81% of travel managers responded that hotel bookings made outside the corporate booking tool grew or stayed the same, and 67% of air bookings did likewise.
SAP Concur, Navan, CTM, Egencia, Cytric, GetThere, TravelPerk, and MyCWT are among the bigger corporate booking tools in the market.
What Business Travelers Want
One global travel manager, speaking on condition of anonymity, told Skift that the company's current booking tool, SAP Concur, feels slow, outdated, and doesn't provide the modern user experience travelers expect.
Employees bypass them because the experience is clunky, the inventory is poor, and "they just feel old," the travel manager said.
The company's employees, want the types of features they see on supplier sites, including a more fluid search experience with better visuals, and the ability to earn loyalty perks.
She is not alone.
Sushant Saini, another global travel manager, confirmed that even when these platforms are perceived as user-friendly, they still have critical issues.
In his previous role as corporate travel & expense manager at a global financial services firm,Saini said the most common complaint was the limited inventory available on corporate booking tools compared to airline and hotel websites.
'We often had to manually process bookings through our in-house team using GDS because the OBT (Online Booking Tool) didn't show real-time availability,' he said.
SAP Concur and Navan's Take
SAP Concur, in a statement, acknowledged the weaknesses of legacy systems.
However, the company emphasized that it's actively addressing these issues by migrating users to the replatformed Concur Travel.
'Today we can confidently say new Concur Travel provides the broadest, most expansive travel content available in the industry,' said Chris Juneau, head of product marketing at SAP Concur. 'We've expanded NDC content to over 10 global carriers and support major low-cost carriers worldwide, giving travelers more options and coverage across 70 countries.'
Juneau said Concur Travel has direct integrations American Express GBT, BCD, CWT RoomIt, FCTG, and HRS, delivering policy compliant hotels.
The company noted that customers still experiencing issues are likely those who haven't yet migrated to the new platform.
Navan, meanwhile, is positioning itself as a full-stack alternative for companies fed up with fragmented, outdated tools.
Rich Liu, CEO of Navan Travel, said the company is hearing from clients who are frustrated with low adoption, poor user experience, and the limitations of legacy platforms.
In response, Navan has built a single platform that combines travel, payments, and expenses, designed around automation and employee-first usability, he said
Rather than layering features onto legacy infrastructure, the company has focused on rethinking the entire workflow to reduce friction and improve visibility for both travelers and administrators.
Liu also emphasized that simply upgrading tools isn't enough. He pointed out that real transformation happens when smarter platforms can be matched with clearer travel policies and better oversight across the organization.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Yahoo
15 minutes ago
- Yahoo
Franklin County home listings asked for more money in May - see the current median price here
The median home in Franklin County listed for $364,900 in May, up 1.2% from the previous month's $360,720, an analysis of data from shows. Compared to May 2024, the median home list price increased 13.2% from $324,723. The statistics in this article only pertain to houses listed for sale in Franklin County, not houses that were sold. Information on your local housing market, along with other useful community data, is available at Franklin County's median home was 1,968 square feet, listed at $183 per square foot. The price per square foot of homes for sale is up 2.2% from May 2024. Listings in Franklin County moved briskly, at a median 36 days listed compared to the May national median of 51 days on the market. In the previous month, homes had a median of 38 days on the market. Around 196 homes were newly listed on the market in May, a 7.7% increase from 182 new listings in May 2024. The median home prices issued by may exclude many, or even most, of a market's homes. The price and volume represent only single-family homes, condominiums or townhomes. They include existing homes, but exclude most new construction as well as pending and contingent sales. In Pennsylvania, median home prices were $325,000, a slight increase from April. The median Pennsylvania home listed for sale had 1,708 square feet, with a price of $196 per square foot. Throughout the United States, the median home price was $440,000, a slight increase from the month prior. The median American home for sale was listed at 1,840 square feet, with a price of $234 per square foot. The median home list price used in this report represents the midway point of all the houses or units listed over the given period of time. Experts say the median offers a more accurate view of what's happening in a market than the average list price, which would mean taking the sum of all listing prices then dividing by the number of homes sold. The average can be skewed by one particularly low or high price. The USA TODAY Network is publishing localized versions of this story on its news sites across the country, generated with data from Please leave any feedback or corrections for this story here. This story was written by Ozge Terzioglu. Our News Automation and AI team would like to hear from you. Take this survey and share your thoughts with us. This article originally appeared on Chambersburg Public Opinion: Franklin County home listings asked for more money in May - see the current median price here
Associated Press
16 minutes ago
- Associated Press
SHAREHOLDER REMINDER: Faruqi & Faruqi, LLP Investigates Claims on Behalf of Investors of Compass Diversified
Faruqi & Faruqi, LLP Securities Litigation Partner James (Josh) Wilson Encourages Investors Who Suffered Losses Exceeding $100,000 In Compass To Contact Him Directly To Discuss Their Options If you suffered losses exceeding $100,000 in Compass stock or options between May 1, 2024 and May 7, 2025 and would like to discuss your legal rights, call Faruqi & Faruqi partner Josh Wilson directly at 877-247-4292 or 212-983-9330 (Ext. 1310). [You may also click here for additional information] New York, New York--(Newsfile Corp. - June 20, 2025) - Faruqi & Faruqi, LLP, a leading national securities law firm, is investigating potential claims against Compass Diversified ('Compass' or the 'Company') (NYSE: CODI) and reminds investors of the July 8, 2025 deadline to seek the role of lead plaintiff in a federal securities class action that has been filed against the Company. [ This image cannot be displayed. Please visit the source: ] Faruqi & Faruqi is a leading national securities law firm with offices in New York, Pennsylvania, California and Georgia. The firm has recovered hundreds of millions of dollars for investors since its founding in 1995. See As detailed below, the complaint alleges that the Company and its executives violated federal securities laws by making false and/or misleading statements and/or failing to disclose that: (1) the Company's subsidiary, Lugano Holdings, Inc., maintained unrecorded financing arrangements and irregularities in its sales, cost of sales, inventory, and accounts receivable; (2) the irregularities and undisclosed details in Lugano Holdings, Inc.'s financial statements rendered the financial statements of the Company as a whole unreliable, and would require restatement; (3) the Company failed to maintain adequate internal controls related to its financial statements; and (4) as a result, defendants' public statements were materially false and/or misleading at all relevant times. When the true details entered the market, the lawsuit claims that investors suffered damages. On May 7, 2025, after the market closed, the Company disclosed that its financial statements for fiscal year 2024 should no longer be relied upon in response to an ongoing internal investigation into the Company's subsidiary, Lugano Holding, Inc. The Company revealed that the investigation 'has preliminarily identified irregularities in Lugano's non-CODI financing, accounting, and inventory practices' and that "[e]ffective May 7, 2025, Lugano's founder and CEO, Moti Ferder, resigned from all of his positions at Lugano and will not receive any severance compensation.' On this news, Compass Diversified stock price fell 8% during after-hours trading on May 7, 2025, thereby injuring investors. The court-appointed lead plaintiff is the investor with the largest financial interest in the relief sought by the class who is adequate and typical of class members who directs and oversees the litigation on behalf of the putative class. Any member of the putative class may move the Court to serve as lead plaintiff through counsel of their choice, or may choose to do nothing and remain an absent class member. Your ability to share in any recovery is not affected by the decision to serve as a lead plaintiff or not. Faruqi & Faruqi, LLP also encourages anyone with information regarding Compass' conduct to contact the firm, including whistleblowers, former employees, shareholders and others. To learn more about the Compass Diversified investigation, go to or call Faruqi & Faruqi partner Josh Wilson directly at 877-247-4292 or 212-983-9330 (Ext. 1310). Follow us for updates on LinkedIn, on X, or on Facebook. Attorney Advertising. The law firm responsible for this advertisement is Faruqi & Faruqi, LLP ( ). Prior results do not guarantee or predict a similar outcome with respect to any future matter. We welcome the opportunity to discuss your particular case. All communications will be treated in a confidential manner. To view the source version of this press release, please visit
Yahoo
16 minutes ago
- Yahoo
Southern Living says this small Georgia town serves as the Watermelon Capital of the World
Nestled in the heart of Georgia's farm country, lies a small town with a big title, the "Watermelon Capital of the World." Southern Living has just recently highlighted this small town calling it "home to farms, wide-open countryside, and more watermelons than you've likely seen in one place." See where. Located in Cordele, Georgia, there are fields of the iconic summer fruit. From here, watermelons are shipped across Georgia and beyond, feeding a region's appetite for this ultimate warm-weather treat. "'Watermelon Capital of the World, and if you ever taste our home-grown melons, you'll understand why!" the city's website wrote. "Other major crops grown in the area are cotton, peanuts and pecans." Cordele, Georgia is a small city located in Crisp County in south-central Georgia, about 140 miles or two hours south of Atlanta. This town serves as the county seat of Crisp County and is often referred to as the "Gateway to South Georgia." Its central location makes it a convenient stop for travelers heading to or from Florida, and it's best known for its rich agricultural roots, especially its watermelon production. According to World Population Review, this town has a population of just under 10,000. But Cordele is more than just melons. According to Southern Living, here are some things to do in this town: Take a scenic ride on a vintage train car Time your visit with the Watermelon Days Festival Go to the Georgia Veterans State Park Go golfing at the Memorial Golf Course Watch a race at the speedway Visit The Titan I Missile Monument For more information, visit Vanessa Countryman is the Trending Topics Reporter for the the Deep South Connect Team Georgia. Email her at Vcountryman@ This article originally appeared on Savannah Morning News: Where is the Watermelon Capital of the World? More about Cordele, GA
