Zoom expands AI agentic features across Zoom Workplace
Zoom has expanded AI agentic features across Zoom Workplace with a Custom AI Companion add-on, Voice Recorder, Tasks and Custom Avatars as well as new features for Zoom Meetings, Zoom Team Chat, Zoom Revenue Accelerator and others.
'Last month, we announced that AI Companion now includes a set of agentic skills so it can understand, plan, and get things done with minimal input from the user. We're further delivering on that promise by launching Custom AI Companion, agentic AI, and many other features. We continue to push the boundaries of innovation to bring our customers the very best AI-first solutions that drive productivity and collaboration,' said Jeff Smith, head of Product for Workplace AI, Meetings and Spaces at the company.
The AI Companion helps users organise tasks and perform various tasks like taking notes during Zoom Meetings etc. It can automatically generate recommended tasks and assign them to the correct person based on the meeting summaries or be prompted to surface tasks from Zoom Team Chat, Zoom Mail, Zoom Docs converting action items into actionable tasks. It also recommends the next steps to be taken and gives insights for the actions. It also tracks tasks via the task management tab.
The platform has also launched the Custom AI Companion as a paid add-on so organisations can tailor AI agents and skills as per their needs. Users will now also be able to connect beyond just Zoom via third-party AI agents with Custom AI Companion. The platform will be supporting both Model Context Protocol from Anthropic and Agent to Agent Protocol from Google in Zoom AI Studio so users can integrate external AI agents with AI Companion.
The AI Companion Voice Recorder is able to transcribe, summarise and record action items even when users aren't in a Zoom Meeting and Zoom Phone call. This feature will be available later this month on mobile and on Rooms eventually.
Zoom is also using small language models optimised for specific AI skills to translate languages including German, Spanish, Italian, French, Portuguese, Portuguese-Brazilian, Simplified Chinese and Traditional Chinese, in the Zoom Team Chat. Users can also mention people who are not in the chat and share their contact info over Zoom Team Chat without adding them.
Organisations can connect AI Companion chats with a variety of enterprise data sources like project management tools, cloud storage, email accounts and customer databases through Amazon Q Business and Glean. This can help users quickly get some context during a Zoom meeting.
The AI Companion helps users create an avatar for Zoom Clips so they can just record a clip and share it with their team member to help them catch up in case they missed something. The feature will be available with the Custom AI Companion add-on as well as a separate SKU in May.
There's also a new app developed with Salesforce to provide users with AI summaries of Zoom Phone calls directly in the app. Another tool available now called Workvivo AI helps users write better updates, search for answers easier and make more engaging surveys.
The Zoom Revenue Accelerator has also been improved by using AI insights and automation to analyse sales conversations and bring in customer insights. The new feature has an AI agent that can run on admin-configured sales methodologies like BANT, SPICED and MEDDICC on behalf of sales reps to reduce time spent on manual data entry and ensure CRM entries are accurate.
Zoom has also introduced Zoom Workplace for Frontline, a mobile solution for frontline workers in retail, healthcare, manufacturing, hospitality and others. Meanwhile Zoom Workplace for Clinicians which provides AI notes to healthcare clients.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
News18
2 hours ago
- News18
Nothing Phone 3 To Debut With Snapdragon 8s Gen 4 And Major Updates
Last Updated: Nothing Phone 3, powered by the Qualcomm Snapdragon 8s Gen 4 chipset, launches in India on July 1. In less than two weeks from now, Nothing will launch its Nothing Phone 3 smartphone in the international market. The UK brand has been teasing key details about the upcoming device on social media. Recently, Nothing co-founder and Head of Marketing Akis Evangelidis hinted towards the software update policy of the company for the new handset. It would mean that the tech brand is looking forward to providing the longest software support for Nothing Phone 3. On X, Evangelidis shared that the upcoming smartphone will be the company's 'first true flagship and a major step up from Phone (2)". For this, they have opted for the Snapdragon 8s Gen 4 chipset, which he stated was 'Qualcomm's latest top-tier chip with an all–big core setup, making it even more efficient." Phone (3) is our first true flagship and a major step up from Phone (2).For it we went with the Snapdragon 8s Gen 4 – Qualcomm's latest top-tier chip with an all–big core setup, making it even more efficient. Paired with all the optimisations we've made in Nothing OS, the… — Akis Evangelidis (@AkisEvangelidis) June 17, 2025 In the comments section, one X user asked why they did not go for the Snapdragon 8 Gen 3. In reply, Evangelidis wrote, '8 Gen 3 has a weaker GPU, NPU, connectivity and ISP – and default software support is 4 & 4. Phone (3) will have 5 & 7." While Evangelidis did not provide enough details, his post indicates Nothing Phone 3 will be made available with '5 and 7" software update and not '4 and 4". This means the new smartphone will receive five years of Android OS updates as well as seven years of security patches. If it happens, this would mark a major upgrade over the earlier software support cycles. The Nothing Phone 2, which came out in 2023, offered three years of major Android updates along with four years of security updates. The company assured that the recent Nothing Phone 3a Pro will have three years of Android upgrades and six years of security updates. Notably, tech giants like Google and Samsung have been offering seven generations of Android upgrades with their flagship devices. Meanwhile, Evangelidis has teased that the image quality on Nothing Phone 3 is getting a 'big upgrade with the new Spectra 18-bit Triple ISP." 'It allows for real-time segmentation of up to 12 layers and helps separate and enhance different elements in your photos – so you'll see much better detail, colour accuracy, etc," he added. Nothing Phone 3 will be launched in global markets, including India, on July 1, 2025. Fans can buy it on Flipkart in the country.
Time of India
5 hours ago
- Time of India
Europeans seek 'digital sovereignty' as US tech firms embrace Trump
At a market stall in Berlin run by charity Topio, volunteers help people who want to purge their phones of the influence of US tech firms. Since Donald Trump 's inauguration, the queue for their services has grown. Interest in European-based digital services has jumped in recent months, data from digital market intelligence company Similarweb shows. More people are looking for e-mail, messaging and even search providers outside the United States. The first months of Trump's second presidency have shaken some Europeans' confidence in their long-time ally, after he signalled his country would step back from its role in Europe 's security and then launched a trade war. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Costco Shoppers Say This Wrinkle Cream Is "Actually Worth It" The Skincare Magazine Undo "It's about the concentration of power in US firms," said Topio's founder Michael Wirths, as his colleague installed on a customer's phone a version of the Android operating system without hooks into the Google ecosystem. Wirths said the type of people coming to the stall had changed: "Before, it was people who knew a lot about data privacy. Now it's people who are politically aware and feel exposed." Live Events Tesla chief Elon Musk, who also owns social media company X, was a leading adviser to the US president before the two fell out, while the bosses of Amazon, Meta and Google-owner Alphabet took prominent spots at Trump's inauguration in January. Discover the stories of your interest Blockchain 5 Stories Cyber-safety 7 Stories Fintech 9 Stories E-comm 9 Stories ML 8 Stories Edtech 6 Stories Days before Trump took office, outgoing president Joe Biden had warned of an oligarchic "tech industrial complex" threatening democracy. Berlin-based search engine Ecosia says it has benefited from some customers' desire to avoid US counterparts like Microsoft's Bing or Google, which dominates web searches and is also the world's biggest email provider. "The worse it gets, the better it is for us," founder Christian Kroll said of Ecosia, whose sales pitch is that it spends its profits on environmental projects. Similarweb data shows the number of queries directed to Ecosia from the European Union has risen 27% year-on-year and the company says it has 1% of the German search engine market. But its 122 million visits from the 27 EU countries in February were dwarfed by 10.3 billion visits to Google, whose parent Alphabet made revenues of about $100 billion from Europe, the Middle East and Africa in 2024 - nearly a third of its $350 billion global turnover. Non-profit Ecosia earned 3.2 million euros ($3.65 million) in April, of which 770,000 euros was spent on planting 1.1 million trees. Google declined to comment for this story. Reuters could not determine whether major US tech companies have lost any market share to local rivals in Europe. Digital sovereignty The search for alternative providers accompanies a debate in Europe about "digital sovereignty" - the idea that reliance on companies from an increasingly isolationist United States is a threat to Europe's economy and security. "Ordinary people, the kind of people who would never have thought it was important they were using an American service are saying, 'hang on!'," said UK-based internet regulation expert Maria Farrell. "My hairdresser was asking me what she should switch to." Use in Europe of Swiss-based ProtonMail rose 11.7% year-on-year to March compared to a year ago, according to Similarweb, while use of Alphabet's Gmail, which has some 70% of the global email market, slipped 1.9%. ProtonMail, which offers both free and paid-for services, said it had seen an increase in users from Europe since Trump's re-election, though it declined to give a number. "My household is definitely disengaging," said British software engineer Ken Tindell, citing weak US data privacy protections as one factor. Trump's vice president JD Vance shocked European leaders in February by accusing them - at a conference usually known for displays of transatlantic unity - of censoring free speech and failing to control immigration. In May, Secretary of State Marco Rubio threatened visa bans for people who "censor" speech by Americans, including on social media, and suggested the policy could target foreign officials regulating US tech companies. US social media companies like Facebook and Instagram parent Meta have said the European Union's Digital Services Act amounts to censorship of their platforms. EU officials say the Act will make the online environment safer by compelling tech giants to tackle illegal content, including hate speech and child sexual abuse material. Greg Nojeim, director of the Security and Surveillance Project at the Center for Democracy & Technology, said Europeans' concerns about the US government accessing their data, whether stored on devices or in the cloud, were justified. Not only does US law permit the government to search devices of anyone entering the country, it can compel disclosure of data that Europeans outside the US store or transmit through US communications service providers, Nojeim said. Mission impossible? Germany's new government is itself making efforts to reduce exposure to US tech, committing in its coalition agreement to make more use of open-source data formats and locally-based cloud infrastructure. Regional governments have gone further - in conservative-run Schleswig-Holstein, on the Danish border, all IT used by the public administration must run on open-source software. Berlin has also paid for Ukraine to access a satellite-internet network operated by France's Eutelsat instead of Musk's Starlink. But with modern life driven by technology, "completely divorcing US tech in a very fundamental way is, I would say, possibly not possible," said Bill Budington of US digital rights nonprofit the Electronic Frontier Foundation. Everything from push notifications to the content delivery networks powering many websites and how internet traffic is routed relies largely on US companies and infrastructure, Budington noted. Both Ecosia and French-based search engine Qwant depend in part on search results provided by Google and Microsoft's Bing, while Ecosia runs on cloud platforms, some hosted by the very same tech giants it promises an escape from. Nevertheless, a group on messaging board Reddit called BuyFromEU has 211,000 members. "Just cancelled my Dropbox and will switch to Proton Drive," read one post. Mastodon, a decentralised social media service developed by German programmer Eugen Rochko, enjoyed a rush of new users two years ago when Musk bought Twitter, later renamed X. But it remains a niche service. Signal, a messaging app run by a US nonprofit foundation, has also seen a surge in installations from Europe. Similarweb's data showed a 7% month-on-month increase in Signal usage in March, while use of Meta's WhatsApp was static. Meta declined to comment for this story. Signal did not respond to an e-mailed request for comment. But this kind of conscious self-organising is unlikely on its own to make a dent in Silicon Valley's European dominance, digital rights activist Robin Berjon told Reuters. "The market is too captured," he said. "Regulation is needed as well."
The Hindu
6 hours ago
- The Hindu
‘Telangana aims to be healing capital of the world through AI-driven healthcare'
Telangana is setting its sights on becoming the 'healing capital of the world' by embedding Artificial Intelligence (AI), advanced data systems, and cutting-edge research into every layer of its healthcare infrastructure, said IT and Industries Minister D. Sridhar Babu on Saturday. He was speaking at the 'AI in Healthcare' conference hosted by Yashoda Hospital in Hyderabad. The State's vision to lead a global transformation in affordable and quality healthcare, powered by innovation and technology, was discussed at the meet. 'We have long been the pharmacy capital of the world, now we want to be seen as its healing capital. We are not just following the global healthcare revolution. Telangana intends to lead it, with Hyderabad at the centre,' the Minister said. Pointing to the State's affordability advantage, he said that Hyderabad offers high-quality medical procedures such as IVF, heart surgeries, and joint replacements at 70% to 90% lower costs compared to the West, without compromising on standards. 'It is not just about cost, it's about quality, care, and value. Telangana is delivering all three,' he said. He highlighted the need for proactive investments in innovation, research, and preventive healthcare. 'Our healthcare system cannot be reactive. It must stay ten steps ahead and for that, we must adopt technologies like AI, quantum computing, and data science at scale,' he said. He further added that Telangana is building hyperscale data centres, medical device manufacturing clusters, and a vibrant health-tech startup eco-system. 'We are training 2 lakh AI engineers and nurturing over 900 AI startups. Most of India's AI healthcare startups are based in Telangana,' the Minister said. The conference also featured insights from global technology leaders on the future of AI in healthcare. Chandu Thota, Vice President of Engineering at Google, described AI as one of the 'moonshot' solutions for the future of medicine. Michael D. Howell, Chief Clinical Officer at Google, highlighted the impact of AI on clinical decision-making and drug discovery. 'AI must be integrated into medicine with transparency, accountability, and empathy. Where drug discovery used to take a decade, AI can now identify promising treatments in months by analysing vast datasets, from clinical trials to genomics. This will make personalized medicine not just possible, but practical,' he said in his keynote address. Gorukanti Ravinder Rao, Founder and Chairman of Yashoda Group of Hospitals, reinforced the human-centric promise of AI in surgical care. 'AI is not here to replace doctors, it is here to empower them,' he said.
