InteliChart Ranked #1 Patient Engagement Platform by Black Book Research for Third Consecutive Year
Nationwide, independent survey results reaffirm company's impact on improving communication, engagement, and operational efficiency
CHARLOTTE, N.C., April 1, 2025 /PRNewswire/ -- InteliChart, an award-winning provider of patient engagement solutions, has once again been named the #1-rated End-to-End Patient Engagement Platform by Black Book Market Research—marking the company's third consecutive year at the top.
This recognition highlights InteliChart's role in delivering a frictionless, scalable experience for both patients and providers. As healthcare organizations navigate increasing demands and evolving expectations, the award underscores the platform's ability to streamline engagement workflows, simplify digital communication, and support meaningful interactions across the care continuum.
Black Book's 2025 report is based on a nationwide, six-month survey of 2,518 verified users—including clinical, administrative, and IT professionals—as well as feedback from over 1,000 healthcare consumers. This year, Black Book introduced an updated set of key performance indicators (KPIs) to better reflect the industry's shift toward interoperability, automation, and patient-centered care. The new framework replaces outdated metrics with more relevant assessments focused on usability, scalability, and communication outcomes.
'Being recognized as the top-rated patient engagement platform for the third year in a row is a tremendous honor,' said Gary Hamilton, CEO of InteliChart. 'What makes this year especially meaningful is the shift in how excellence is measured—Black Book's updated framework now reflects what matters most in healthcare today, including direct input from patients. We've long prioritized user experience, seamless workflow integration, and real-time communication, so it's incredibly rewarding to see those values validated in this year's results.'
InteliChart earned the top ranking in 14 of the 18 KPI categories measured in this year's survey, including: User-Friendliness, Customization Capabilities, Integration Efficiency, Communication Effectiveness, Patient Activation Levels, Staff Adoption Rate, Data Security and Compliance, Scalability, Feedback Mechanisms, Cost-Effectiveness, Operational Efficiency, Accessibility and Inclusivity, Analytics and Reporting Capabilities, and Future-Proofing and Innovation. In the remaining four categories, InteliChart maintained a top-three position—demonstrating consistent excellence across the board.
InteliChart's Healthy Outcomes platform drives patient engagement across every phase of the care journey, with solutions for self-scheduling, digital intake, secure messaging, automated outreach, virtual care, and population health—all built on a single, integrated architecture. These capabilities work together to streamline operations, empower patients, and deliver measurable results for healthcare organizations.
'As we look ahead, we're committed to staying at the forefront of innovation,' Hamilton added. 'Healthcare isn't slowing down—and neither are we. We're continuously evolving our platform to meet the needs of providers and the expectations of today's healthcare consumers.'
Healthcare organizations looking to modernize their engagement strategies can learn more about InteliChart's award-winning solutions by visiting the InteliChart website.
About InteliChart
InteliChart delivers the award-winning Healthy Outcomes patient-engagement platform. This platform is tailored to help healthcare providers meet the digital health expectations of patients and achieve optimal health outcomes. Their comprehensive suite of patient engagement solutions includes the Patient Portal, Family Portal, Patient Intake, Patient Notify, Patient Survey, Patient Schedule, Patient Activate, and Patient eHealth. Renowned HER vendors, hospitals, health systems, and medical practices have chosen InteliChart as their preferred patient engagement platform. These collective endorsements represent over 80 million patient records. InteliChart maintains API integration with more than 40 HER systems, enabling seamless access to the entire suite of Healthy Outcomes solutions. For more detailed information about InteliChart and the Healthy Outcomes platform, visit www.intelichart.com.
About Black Book
Black Book Market Research LLC provides vendor-neutral archival solutions and healthcare IT users, media, investors, analysts, quality-minded vendors, and prospective software and services buyers with comprehensive comparison data of the industry's top respected and competitively performing solutions vendors. The largest user opinion poll of its kind in healthcare IT, Black Book™ collects over 1,000,000 viewpoints on information technology and outsourced services vendor performance annually. www.blackbookmarketresearch.com.
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