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Former NHS 111 urgent care provider collapses into administration

Former NHS 111 urgent care provider collapses into administration

Daily Mail​09-06-2025

Former NHS 111 urgent care provider Totally has collapsed into administration, with its shareholders set to be wiped out.
Totally on Monday announced a deal to sell its main divisions to ensure the 'uninterrupted provision' of all its services.
Its London-listed shares have been suspended as Totally told investors that an ongoing strategic review is not expected to result any shareholder returns.
The Derby-based healthcare business, which lost the NHS 111 support contract in February this year, has appointed Ernst & Young partners Tim Vance and Sam Woodward as joint administrators after failing to secure bids or strategic investors for the entire firm.
Totally its selective care and corporate wellbeing subsidiaries, as well as the urgent care division, have been sold to rival PHL Group.
The group completed the disposal of its Elective Care and Corporate Wellbeing units, and the business and assets of the Urgent Care division to healthcare firm PHL Group.
Totally said on Monday: 'This transaction sees the continued and uninterrupted provision of all services previously delivered by the group.'
Totally employed more than 1,400 employees, according to its latest annual report.
It said: 'PHL Group will make separate announcements shortly, including communication with the customers, suppliers and employees of the elective care and urgent care divisions, and the corporate wellbeing business, which are all continuing to provide all services as normal following the transaction.'
Totally's demise emerged after a difficult year, with the firm losing the NHS 111 contract worth £13million. It said it had taken a hit from being unable to redeploy resources from its lost NHS 111 contract.
Last month, it also revealed it was facing a potential medical negligence claim related to an incident in January 2018.
At the time, it warned the size of the liability for the claim could be more than the £10million claim limit on its insurance policy.
It launched a strategic review to look at options, including the sale of subsidiaries 'receiving strategic investment or undertaking some other form of comparable corporate action'.
On 6 June, Totally announced its intention to appoint administrators after the review had failed to see any 'solvent' offers for parent firm Totally and suspended its shares from trading on London's junior Aim market.
PHL, the buyer of its trading divisions, was launched in 2009 and runs services in the UK and overseas, including integrated urgent care, urgent treatment centres, surgical insourcing, custody healthcare, ADHD services and general practice.

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