15-0.5% in 6 months: Technology helps UP slash its licence backlog
Noida: UP has drastically cut its backlog of pending driving licence applications through tighter monitoring and greater use of technology, the state's transport commissioner, BN Singh, said.
Official data shows the pendency rate fell to just 0.5% between Jan 1 and June 10, from an earlier 15%.
According to data from the transport department, the Ghaziabad RTO region, which includes Noida, Hapur, Ghaziabad, and Bulandshahr, received 24,115 applications in this period, with only 15 cases still pending. The pendency rate is just 0.06%.
Data shows a total of 7,889 applications were cleared, with only one application pending.
More than 90% of districts have maintained pendency levels below 0.5 percent. Transport commissioner attributed this progress to consistent departmental oversight and impactful awareness campaigns run via social media and other platforms.
The commissioner said that the transport department recently launched a 24x7 WhatsApp chatbot service to make transport-related services more accessible. "Citizens now receive step-by-step guidance on applying for learner and permanent licences, checking challans, requesting NOCs, or requesting new vehicles through the chatbot at 8005441222.
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This also significantly increased awareness among people," the commissioner said.
The chatbot currently lacks a payment gateway, so users can only retrieve information and make transactions. Siyaram Verma, ARTO (administration), Noida, explained that applicants can apply for a driving licence through the Parivahan portal, where they can submit an application form and pay the required fee. A driving test slot is then assigned, and if the applicant passes the driving test, the licence is issued—typically within 10 to 15 days.
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