Firm fined RO2,200 for failing to provide services: CPA
Muscat – The Primary Court in the wilayat of Barka has ruled against a commercial establishment, convicting two of its representatives for violating the Consumer Protection Law.
The court imposed a fine of RO2,200 and ordered a refund of RO470 to a consumer.
The case followed a complaint by a customer who had purchased a refrigerator for RO470 and later discovered it was defective, failing to cool properly.
Despite repeated attempts to contact the establishment for inspection or replacement, the consumer received no response.
The Consumer Protection Authority (CPA) intervened and referred the matter to the Public Prosecution, which forwarded it to the court. After reviewing the case, the court found the two representatives guilty of failing to provide the service properly and of issuing an invoice not written in Arabic, both violations of the Consumer Protection Law issued under Royal Decree No 66/2014.
Each representative was fined RO600 for the first offence and RO500 for the second. The court ruled that the fines would be suspended if the consumer was refunded within one month. The defendants were also ordered to pay legal expenses.
In civil terms, the contract between the parties was rescinded, and the court ordered the defendants to return the full purchase amount of RO470. The CPA reaffirmed its ongoing commitment to protecting consumer rights and urged all businesses to comply with relevant laws and regulations.
Hashtags
Try Our AI Features
Explore what Daily8 AI can do for you:
Comments
No comments yet...
Related Articles
Times of Oman
4 days ago
- Times of Oman
Seminar discusses challenges, innovative solutions for local products in North Al Batinah
Sohar: A seminar titled 'The Local Product as an Added Value: Challenges and Innovative Solutions'* was held on Tuesday in Sohar. It was organised by the Omani Consumer Protection Association in cooperation with the Directorate General of Consumer Protection in North Al Batinah Governorate. The event saw participation from several government and private sector institutions in the governorate. The seminar comes within the framework of cooperation and coordination between the Consumer Protection Authority and the Omani Consumer Protection Association across various fields, including awareness-raising. It highlighted the local product as an added value through multiple working papers presented during the event. The symposium aimed to raise comprehensive awareness about the importance of local products in supporting the national economy and achieving sustainable development in the Sultanate of Oman, as they are one of the key pillars of long-term economic growth. It addressed the challenges facing local products, such as competition from imported goods and high production costs, while proposing effective strategies to enhance competitiveness in local and international markets. Additionally, it discussed the role of media, marketing, and promotion of Omani products through impactful awareness campaigns to elevate consumer consciousness.
Observer
4 days ago
- Observer
Oman promotes safe e-shopping at National Forum
MUSCAT: The Consumer Protection Authority (CPA), in collaboration with the Ministry of Commerce, Industry and Investment Promotion, hosted the national E-Commerce Forum on Monday under the theme 'E-Commerce: Between Consumer Rights and Supplier Responsibilities.' The event brought together key stakeholders from the public and private sectors, as well as digital economy specialists, to spotlight the importance of consumer protection in the evolving digital marketplace. This initiative reinforces Oman's commitment to advancing digital rights and promoting safe online shopping in support of Oman Vision 2040, which places strong emphasis on innovation, knowledge-based growth and digital transformation. Opening the forum, Muzna bint Rashid al Maamariyah, Acting Director of Communication and Media at the CPA, underscored the significance of collaborative dialogue among consumers, suppliers, regulators and economic players. She emphasised that as digital shopping becomes more prevalent, there is a growing need to foster awareness, ensure fair trade practices and protect consumer interests. A key highlight of the forum was a video presentation followed by an overview of the CPA's awareness campaign titled 'Safe E-Shopping: A Vision Built on Achievement,' presented by Dr Muneera al Fikri. The event also featured the launch of an interactive exhibition showcasing digital tools and applications designed to support safe and transparent online commerce. In parallel, a nationwide public survey was introduced to evaluate consumer understanding of e-commerce risks and rights. The first panel session featured presentations on regulatory measures and digital market safety. Azza al Kindi from the Ministry of Commerce, Industry and Investment Promotion addressed 'E-Commerce Regulation in the Sultanate of Oman,' followed by Khalid al Siyabi from the CPA discussing 'Safe Shopping in the Digital Economy.' Hajer bint Qambar al Ajmiyah from the Central Bank of Oman concluded the session with insights on 'Regulatory Framework for Financial Consumer Protection.' The second session delved into behavioural economics and digital policy frameworks. Arwa bint Obeid al Zaabiyah from the Ministry of Economy presented 'Digital Fraud from a Behavioural Economics Perspective,' while Hilal al Alawi from the Telecommunications Regulatory Authority discussed postal service rights related to e-commerce. Rashid al Alawi from the Ministry of Commerce, Industry and Investment Promotion wrapped up with a presentation on the 'Policy and Executive Programme for the Postal Sector.' An open forum at the end allowed participants to engage directly with speakers, raising questions and sharing perspectives on digital consumer challenges and opportunities. This forum forms part of the CPA's broader 'Safe E-Shopping' campaign, which aims to raise public awareness and build a responsible online shopping culture in Oman. The initiative seeks to strengthen consumer confidence, promote regulatory innovation, and create a transparent digital environment that benefits both consumers and businesses. By convening regulators, service providers, and subject-matter experts, the event highlighted the urgent need for inclusive policies and robust consumer safeguards as Oman moves towards becoming a trusted regional hub for digital commerce — where innovation, trust and fairness define the marketplace.
Observer
5 days ago
- Observer
Rise in complaints amidst growth in e-commerce
MUSCAT, JUNE 16 As e-commerce gains traction in Oman, the Consumer Protection Authority (CPA) has reported a rise in complaints from consumers in the Sultanate of Oman. Speaking to the Observer during a recent e-commerce conference, the Director of Market Regulation and Monitoring Department at the CPA, Khalid bin Salem al Siyabi, shared the following, 'Over the past few years, we've seen a significant increase in consumer complaints. In 2022, we received 29 complaints. In 2023, that jumped to 493 complaints, and RO 5,272 was recovered for consumers. In 2024, complaints quadrupled to 1,845. In just the first quarter of 2025, we received 2,208 complaints, and recovered RO 31,249 for consumers. This is a major increase compared to 2024 — and it's only the first quarter. The annual increase is significant, reflecting a strong shift toward e-commerce in Oman.' According to Al Siyabi, the surge is due to shifts in consumer behaviour as more consumers resort to online shopping. 'This reflects broader global trends. Consumer habits have shifted — people no longer drive to stores as often; instead, they rely on online platforms. While this has made shopping more convenient, it has also opened the door to new challenges, such as fraud, unverified sellers, and misleading advertising,' he said. The official added that unclear and inaccurate production descriptions are amongst the frequent issues reported. 'Many consumers receive products that don't match what was promised. That's a major issue — consumers often complain about differences in color, size, or features. In many cases, the product descriptions on e-commerce sites are vague or unclear, which causes confusion and leads to disputes or complaints,' he said. Moreover, the Director shared that the Authority has detected various cases of electronic fraud, in which case the Authority directs consumers to file reports to the Public Prosecution or the ROP directly. Urging consumers to take several precautions before making purchases, he stressed: 'Our main advice is to stay informed and cautious before making any online purchases. Consumers should ensure that the platform they're using is properly licensed. For websites, they should look for secure connections — that means URLs beginning with 'https' and a visible padlock symbol. These are signs that the website is legitimate and less likely to be involved in fraud.' he said. The Consumer Protection Authority is a key stakeholder in the country's E-Commerce programme, which was launched in 2023, and falls under the Digital Economy Programme umbrella. Last year, the Under-Secretary for Commerce & Industry at the Ministry of Commerce, Industry and Investment Promotion, Dr Saleh bin Said Masan, unveiled that the value of the Omani e-commerce market is expected to grow at a compound annual growth rate of 9.8 per cent from 2023 to 2027 to reach a market size of $3.27 billion.
