Latest news with #remotecommunities
SBS Australia
12 hours ago
- Business
- SBS Australia
Final call: Optus' exploitation of First Nations customers must be the last, say advocates
Optus has agreed to pay a $100 million penalty, subject to court approval, over conduct that saw many First Nations people from remote communities sold services they did not want or need. Credit: Mark Baker/AP Optus, the second-largest telecommunications company in Australia, admitted this week to engaging in unconscionable conduct when selling telecommunications goods and services to hundreds of consumers, many of whom were First Nations. Dunghutti man Mark Holden, a senior solicitor at Mob Strong Debt Help - a non-profit organisation that offers free finance-related legal advice to Aboriginal and Torres Strait Islander communities – says he hopes this is a wake-up call. 'This should be the final call now for the telecommunications industry to be able to shape up here and try to be more proactive, taking more practical steps to be able to end the harm to First Nations peoples here when it comes to the sale of an essential service," he said. Optus sold many First Nations people from remote services they did not want or need and has agreed to pay a $100 million penalty, after an investigation by the Australian Competition and Consumer Commission (ACCC). 'Oftentimes, we find that the conduct happens in areas where there's more likely to be vulnerable people living there," Mr Holden told NITV. "So remote communities, rural areas, but even as well, in some urban areas as well too, where First Nations peoples often are targeted. 'They might come in and just be looking for a typical charge cable, and they'll be then sold a couple of phones, a speaker, a console, iPads. "And they're just being charged all these fees, that just racks up quite fast.' Optus is not the first telco fined for wrongful conduct. Telstra was penalised $50 million in 2021 for unconscionable conduct when selling mobile contracts to Indigenous consumers. 'I think that if the sales model makes money, then other people will be doing it as well," Mr Holden said. 'Because Telstra was doing it, we just were not surprised when ACCC (Australian Competition and Consumer Commission) first announced that Optus was also doing this too. 'These are just two cases that we're looking at here, I wouldn't be surprised as well to if there are other telco providers here who could be doing the same thing.' As well as debt, the impact of the conduct can also lead to a lot of shame amongst mob. 'Besides the financial loss, here we have a lot of mob who are faced with this crippling debt," Mr Holden said. "And when it comes to debt, there's a lot of shame as well too. 'Sometimes there's a very, very strong fear of further action being taken against them, there's a fear of them maybe going to jail.' It's even left some people trying to access their superannuation to pay their debts. 'That's a very bit of extra harm here as well, too, that when people don't pay their debts, the telco can issue a default on the credit report, and that default can last for about five years from listing, and that can severely impact their ability to be able to take a loan, to be able to be able to support themselves," Mr Holden said. Optus is compensating impacted consumers for the period between August 2019 and July 2023, during which it agreed the alleged conduct took place. But Mark says it should go further. 'You want to be able to have a remediation program that looks at the entirety of the sales practices, so that even though we're looking at people who are affected in the period, we're looking at people who were affected before that and after that as well, too, people who've been treated the same way," he said. 'So that they also could get not only just a refund of what they paid, but also compensation with interest for the harm they suffered.' He says it should be a wake-up call for other industries too, as the pattern of exploitation isn't unique to the telecommunications industry. 'This is really a practice of exploitation, taking advantage of someone's vulnerability to their advantage," Mr Holden said. "Unconscionable conduct is not something that just telcos do. "There is a industry of exploitation where First Nations peoples can be targeted by people who might exploit their vulnerability to their advantage. 'There has to be a call to action to be able to stop this exploitation, to be able to actually start working with communities, to be able to try and provide them the products that they need for the for their communities.' Interviews and feature reports from NITV. A mob-made podcast about all things Blak life. The Point: Referendum Road Trip Live weekly on Tuesday at 7.30pm Join Narelda Jacobs and John Paul Janke to get unique Indigenous perspectives and cutting-edge analysis on the road to the referendum. Watch now
SBS Australia
3 days ago
- Business
- SBS Australia
Optus faces $100 millon fine over unlawful sales to vulnerable First Nations customers
Optus has agreed to a $100 million penalty, subject to court approval, over conduct that saw many First Nations people from remote communities sold services they did not want or need. The Australian Competition and Consumer Commission (ACCC) said many of the affected consumers were vulnerable or experiencing disadvantage, such as living with a mental disability, or English not being a first language. Many of the consumers were First Nations Australians from regional, remote and very remote parts of Australia. The consumer watchdog sued the telco in October last year over the practices, which affected hundreds of vulnerable customers. In one instance outlined by the ACCC, a First Nations consumer who speaks English as a second language and lives in a remote community with no Optus coverage, was sold a phone. "The customer was approached by Optus staff outside an Optus store and pressured to enter," ACCC said in a statement. "They thought staff were offering them a free phone and other free products and felt pressured by staff to accept," the statement read. Optus has admitted that its sales staff acted unconscionably when selling products and services to more than 400 consumers at 16 different stores across Australia between August 2019 and July 2023. Optus CEO Stephen Rue said the misconduct was inexcusable and unacceptable. 'I would like to sincerely apologise to all customers affected by the misconduct in some of our stores,' Mr Rue said in a statement. 'Optus failed these customers, and the company should have acted more quickly when the misconduct was first reported. "I am leading the implementation of extensive changes across the company with active responses to the issues raised well underway," Mr Rue said. Optus has also signed an undertaking, accepted by the ACCC, that it will compensate impacted consumers and improve its internal systems, the commencement of which is subject to the Court making relevant orders. 'The conduct, which included selling inappropriate, unwanted or unaffordable mobiles and phone plans to people who are vulnerable or experiencing disadvantage is simply unacceptable,' ACCC Deputy Chair Catriona Lowe said. 'During our investigation into this case, the ACCC heard many stories of the impact of this conduct on affected consumers.' 'Many of these consumers who were vulnerable or experiencing disadvantage also experienced significant financial harm. They accrued thousands of dollars of unexpected debt and some were pursued by debt collectors, in some instances for years,' Ms Lowe said.
CBC
16-05-2025
- Health
- CBC
$1M funding boost will help improve veterinary care, animal welfare in remote Manitoba areas: province
New funding announced Friday will help improve access to veterinary care in remote Manitoba communities, including through a pilot project to work with two Indigenous communities to control dog populations and increase animal welfare, the province says. The province is allocating $100,000 annually for the next four years for the pilot project — stemming from a $1-million partnership with the Winnipeg Humane Society to increase funding for a northern and remote veterinary care initiative the province launched last year. "We're on one mission: the humane treatment of animals regardless where you live," Agriculture Minister Ron Kostyshyn told reporters at a news conference. "We know there are areas that are underserved." The Winnipeg Humane Society will get $250,000 in funding from the province through the partnership to run its One Health program, a mobile veterinary clinic program that offers spaying, neutering and wellness exams in northern communities at low or no cost. The animal welfare organization is matching that amount to operate the program. "We witness incredible ripple effects of our impact on the community," Winnipeg Humane Society CEO Christina Von Schindler said on Friday. "We enhance the health of all." A big push for the project is to help curb the overpopulation of animals in Manitoba, Von Schindler said, which will reduce the number of animals in shelters while also making remote communities safer by reducing the risk of dog attacks and rabies. Since last year, the humane society has operated 22 remote clinics in 17 underserved communities, Von Schindler said. The program will be expanded with the additional funding, Von Schindler said, reaching more Indigenous and northern communities. "Missed opportunities means more need," she said. "The more effective we can be when the need arises, the more effective we can be long term." The humane society is also getting an additional $100,000 from the province to work with community-based groups in remote communities to support animal welfare. The Manitoba Veterinary Medical Association, meanwhile, will receive $50,000 to train staff and cover the cost of equipment to administer vaccines to animals in remote communities, the province said Friday. "Veterinary care should not be a luxury. This is about making sure animals, communities and the environment are healthy and supported," said Dr. Esther Hillonov, a member of the association's council. A group of veterinarians from the organization has been working to supply vaccines in Indigenous communities since 2021. Hillonov said the funding will allow the program to expand, which she called "an important step forward in improving access to veterinary care in northern and Indigenous communities." Manitoba is also creating two animal health and welfare specialist positions, with $250,000 in new funding. The staff will be stationed in Thompson and Swan River, where they will help enforce the Animal Care Act, Kostyshyn said.
