Latest news with #omnichannel
Yahoo
4 days ago
- Business
- Yahoo
Adairs Unlocks $5M in Annual Savings with Manhattan SCALE
Leading Australian home furnishings and décor retailer, Adairs, transforms supply chain, bringing operations in-house with Manhattan SCALE SYDNEY, June 18, 2025 /PRNewswire/ -- Manhattan Associates (NASDAQ: MANH), the global leader in supply chain commerce, has successfully supported Adairs in transitioning its supply chain operations in-house with Manhattan's dynamic warehouse management system (WMS) Manhattan SCALE. As part of a strategic shift, Adairs moved away from a third-party logistics (3PL) model to take full ownership of its supply chain, taking full responsibility for costs, efficiency, and customer experience. This transition required the rapid deployment of WMS, and following a comprehensive evaluation, Manhattan SCALE was selected for its flexibility, automation integration, and omnichannel capabilities. "Bringing our supply chain in-house was a major decision, driven by our desire for greater operational control and the ability to better serve our customers," explained Justin Dowling, General Manager of Supply Chain at Adairs. "We wanted an off-the-shelf, ready-to-go solution that could be implemented with minimal customisation, and Manhattan SCALE has provided the successful technology backbone for this transition, allowing us to streamline operations, improve inventory management, and scale effectively for peak demand." The implementation of Manhattan SCALE was completed in just 12 months, with the system going live in July 2024 and the transition has already driven significant improvements across Adairs' operations. The retailer has delivered an additional one million units to retail stores compared to the previous year, experienced a 24% increase in ecommerce order fulfilment, and processed 17% higher inbound volume. The move has also resulted in significant cost savings, with Adairs reporting $5 million in annual savings. The enhanced system capabilities have enabled the company to consolidate its distribution operations and optimise its logistics network. Now, all orders, whether from online channels, retail stores, or corporate customers, are fulfilled from a single distribution centre, improving stock availability and ensuring a more seamless supply chain operation. This three-way partnership ensured that the system was designed with real-world warehouse operations in mind and aligned with Adairs' strategic goals. "This was not just a technology project, it was a supply chain transformation," said Justin Dowling, General Manager Supply Chain, Adairs. "From day one, our teams worked in close partnership with Manhattan to develop a solution that would not only meet our immediate needs but also future proof our operations." By prioritising operational input, Adairs successfully minimised disruptions during go-live and ensured rapid adoption among its warehouse staff and the system's intuitive interface improved training efficiency, making it easier to scale labour for peak demand periods. "Retailers need a supply chain that can support rapid changes in customer expectations while driving operational efficiencies," said Raghav Sibal, Managing Director, ANZ, Manhattan Associates. "By implementing Manhattan SCALE, Adairs has taken a proactive approach to modernising its operations and creating a more agile, resilient supply chain. We're proud to have played a role in Adairs' transformation and look forward to supporting its continued growth." Receive up-to-date product, customer, and partner news directly from Manhattan Associates on LinkedIn ENDS About Manhattan Associates Manhattan Associates is a global technology leader in supply chain and omnichannel commerce. We unite information across the enterprise, converging front-end sales with back-end supply chain execution. Our software, platform technology and unmatched experience help drive both top-line growth and bottom-line profitability for our customers. Manhattan Associates designs, builds and delivers leading edge cloud and on-premises solutions so that across the store, through your network or from your fulfilment centre, you are ready to reap the rewards of the omnichannel marketplace. For more information, please visit View original content to download multimedia: SOURCE Manhattan Associates Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
4 days ago
- Business
- Yahoo
VEEV Stock May Gain on the Launch of China Campaign Manager for Pharma
Veeva Systems VEEV recently launched the Veeva China Campaign Manager, a tailored solution designed to drive precision omnichannel engagement. Built on the widely adopted Veeva CRM platform, this new offering helps pharma companies in China orchestrate compliant campaigns across multiple channels, including face-to-face, email, web, and remote meetings. By optimizing execution with closed-loop analytics and message personalization, Veeva Systems aims to meet the region's unique regulatory and commercial requirements while improving customer experience. This strategic expansion underscores Veeva Systems' continued push to localize and innovate its offerings for high-growth international markets. As digital engagement becomes more critical to commercial success in life sciences, Veeva China Campaign Manager offers a scalable path for companies to modernize their go-to-market strategies. Following the announcement, shares of the company closed flat at $284.58 on Monday. However, in the year-to-date period, VEEV's shares have gained 34.4% compared with the industry's 24.6% growth. The S&P 500 increased 1.2% in the same time frame. The launch of Veeva China Campaign Manager positions VEEV for long-term growth by deepening its footprint in one of the world's largest pharmaceutical markets. As regulatory-compliant, omnichannel engagement becomes a competitive necessity in China, Veeva Systems' localized solution offers pharma clients the tools to execute more effective, personalized campaigns. This not only enhances customer retention and platform adoption but also strengthens Veeva Systems' recurring revenue base and competitive moat in Asia-Pacific. Meanwhile, VEEV currently has a market capitalization of $46.2 billion. VEEV expects 14.6% growth in its earnings for fiscal 2026. Image Source: Zacks Investment Research Veeva China Campaign Manager is a specialized solution developed to meet the evolving needs of pharmaceutical companies operating in China's complex digital and regulatory environment. Built on the widely adopted Veeva China CRM Suite, the tool is designed to enhance campaign execution by providing better coordination between sales and marketing functions. With its integration across both personal and non-personal engagement channels, including WeChat service accounts, WeCom, remote meetings, calls, events, and remote detailing, it enables biopharma companies to effectively reach healthcare professionals (HCPs) through their preferred platforms. The platform's key features include integrated digital reach for precision targeting via advanced tagging and segmentation, enabling ready-to-use digital engagement channels within the CRM. It supports synchronized planning and execution across field and non-field teams, empowering field reps to adjust HCP target lists, share content, and select communication channels dynamically. Additional features include customizable surveys to collect feedback, actionable marketing insights that enhance campaign adaptability in real time, and a goal-oriented tracking system that offers a comprehensive view of campaign effectiveness. These capabilities ensure continuous improvement of campaign strategy, channel efficiency, and target reach. Veeva China Campaign Manager integrates tightly with other Veeva ecosystem products, such as Veeva PromoMats for content management and Veeva Network for master data governance. This integration supports global compliance while enabling localized execution strategies. Already selected by more of the top 20 global biopharmas than any other CRM solution in China, Veeva Systems' continued investment in region-specific tools like Campaign Manager strengthens its position as a key technology enabler for pharmaceutical commercialization in Asia-Pacific. VEEV sports a Zacks Rank #1 (Strong Buy) at present. Some other top-ranked stocks in the broader medical space that have announced quarterly results are CVS Health Corporation CVS, Integer Holdings Corporation ITGR and AngioDynamics ANGO. CVS Health, carrying a Zacks Rank of 2 (Buy), reported first-quarter 2025 adjusted earnings per share (EPS) of $2.25, beating the Zacks Consensus Estimate by 31.6%. You can see the complete list of today's Zacks #1 Rank stocks here. Revenues of $94.59 billion outpaced the consensus mark by 1.8%. CVS Health has a long-term estimated growth rate of 11.4%. Its earnings surpassed estimates in each of the trailing four quarters, with an average surprise of 18.1%. Integer Holdings reported first-quarter 2025 adjusted EPS of $1.31, beating the Zacks Consensus Estimate by 3.2%. Revenues of $437.4 million surpassed the Zacks Consensus Estimate by 1.3%. It currently sports a Zacks Rank of 1. Integer Holdings has a long-term estimated growth rate of 18.4%. ITGR's earnings surpassed estimates in three of the trailing four quarters and missed once, the average surprise being 2.8%. AngioDynamics, currently sporting a Zacks Rank #1, reported a third-quarter fiscal 2025 adjusted EPS of 3 cents against the Zacks Consensus Estimate of a 13-cent loss. Revenues of $72 million beat the Zacks Consensus Estimate by 2%. ANGO has an estimated fiscal 2026 earnings growth rate of 27.8% compared with the S&P 500 Composite's 10.5% growth. AngioDynamics' earnings surpassed estimates in each of the trailing four quarters, with the average surprise being 70.9%. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report AngioDynamics, Inc. (ANGO) : Free Stock Analysis Report CVS Health Corporation (CVS) : Free Stock Analysis Report Veeva Systems Inc. (VEEV) : Free Stock Analysis Report Integer Holdings Corporation (ITGR) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research Sign in to access your portfolio
Arabian Business
5 days ago
- Business
- Arabian Business
UAE banks struggle with employee digital readiness despite leading GCC innovation: Report
UAE banks face barriers in empowering frontline employees to deliver seamless customer experiences, despite leading the GCC in digital adoption and omnichannel innovation, a survey by Arthur D. Little revealed. The study, conducted with 42 banks across the UAE and KSA, draws insights from 24 UAE banks surveyed in ADL's Omnichannel Survey 2024. The findings show that 72 per cent of UAE employees operate in mobile-first environments, reflecting the country's digital infrastructure. UAE banks face barriers However, 25 per cent of staff report lacking confidence to manage customer queries across multiple channels. Digital platform complexity creates further obstacles, with 35 per cent citing interface challenges and fragmented user journeys that disrupt service quality. 'UAE banks have invested heavily in digital infrastructure, but now the focus must shift to employee enablement. Bridging the gap between technology and talent is essential to realise the full potential of omnichannel strategies,' Martin Rauchenwald, Partner and Global Head of Financial Services practice at Arthur D. Little said. Data access and usability present concerns for UAE banking staff. Only 10 per cent of respondents say it is extremely easy to retrieve and use customer information across platforms, while 30 per cent find it extremely challenging. Fragmented systems and lack of real-time synchronisation force staff to rely on manual workarounds, increasing friction and reducing productivity. Customer service continuity faces disruption, with 42 per cent of UAE employees experiencing issues transferring customer problems between channels due to inconsistent service availability. This breakdown undermines customer trust and employee morale. The report notes that real-time backend integration, enabled through cloud and blockchain technology, is key to overcoming these hurdles. 'To deliver truly seamless service, UAE banks must prioritise backend modernisation, strengthen cross-channel consistency, and invest in training that's tailored to employee roles, digital fluency, and generational needs,' Rezwan Shafique, Principal, Financial Services at Arthur D. Little Middle East added. Employee training needs focus The survey reveals generational divides in digital tool satisfaction. Younger employees under 35 show 60 per cent satisfaction with digital tools, whilst only 28 per cent of those over 45 report the same level of satisfaction. Among the dissatisfied older group, 42 per cent attribute their struggle to insufficient training. The report suggests targeted mentorship, simulation-based learning, and inclusive upskilling are necessary to bridge these gaps and strengthen readiness across all age groups. Banks such as Emirates NBD and Mashreq are pioneering omnichannel models powered by AI and personalisation. The survey concluded that their success depends on aligning innovation with workforce capability. UAE banks must evolve from technology adopters to integration leaders by ensuring employees receive support, systems are unified, and customer experiences are seamless. The study indicated that the Emirates banks must now focus on backend modernisation and employee training to fully realise their digital investment potential.
Forbes
13-06-2025
- Business
- Forbes
Omnichannel Payment Orchestration—Why It's Important To Get It Right
Andrew Riabchuk is the Founder and CTO of Akurateco, a white-label payment gateway platform driving innovation in fintech. getty The efficiency of managing all payments—online, in-store, mobile and even the Internet of Things—in a single, intelligent, connected system is a reassurance every business is looking for when seeking a solution. Omnichannel payment orchestration is the key to this efficiency. It seamlessly integrates card-present (CP) and card-not-present (CNP) transactions into a single, unified platform, eliminating the need for multiple vendors or systems. For merchants, this means more innovative transaction routing, fewer failed payments, faster reconciliation and a seamless checkout experience wherever customers pay. This system also enables businesses to optimize approval rates, reduce transaction fees, increase operational transparency and make reporting and synchronization of the customer experience easier. In this article, I'd like to discuss omnichannel and its benefits for businesses. The increased demand for omnichannel orchestration stems from the stream as businesses expand their presence both online and offline. Businesses no longer need the dance of different systems to facilitate electronic commerce and physical stores. Collecting payment across all channels enables merchants to optimize approval rates, reduce transaction fees, increase operational transparency and make reporting and synchronization of the customer experience easier. Payment orchestration platforms sit in between the merchant and multiple acquiring banks, payment service providers (PSPs) and alternative payment methods (APMs), directing transactions dynamically to the best-suited provider based on parameters like success rate, fee, geolocation or card type and centralizing processing of Card-Present (POS, mobile POS) and Card-Not-Present (web, app, subscription) transactions and providing aggregated reporting and fraud management functionality. Technically, omnichannel orchestration integrates both legacy and modern payment protocols: • ISO 8583 (used in traditional POS terminals) • Protocols like ISO 20022 and NEXO for cloud-native, API-driven, real-time processing Over the last 20 years, card-present transactions have undergone significant technological advancements. We've moved from printed receipts to magnetic stripes, EMV chips and now NFC contactless payments, wallets and phone wallets. This evolution has changed not only the way we pay but also the way businesses process these payments. • From printed receipts to magnetic stripes, EMV chips and now NFC contactless payments, wallets and phone wallets. • Technology has evolved from massive dial-up POS terminals to smart, portable, programmable terminals and SoftPOS programs that run directly on smartphones. • Today, cloud-based payment devices communicate securely via APIs, enabling remote updates, multi-acquirer routing, tokenization and custom payment applications tailored to industries such as retail, hospitality and mobility. • Leading vendors now offer programmable, modular terminals that work seamlessly in multichannel payment organization ecosystems, integrating card-present, card-not-present and alternative payment methods into a single, adaptable infrastructure. • This shift enables organizations to offer faster, more flexible and information-rich personal payment options with centrally managed and enhanced account security through certified PCI PTS-equipped and point-to-point (P2PE) encryption. Emphasizing the potential for growth and future competitiveness, sophisticated AI-based payment orchestration platforms are revolutionizing transaction management by analyzing real-time patterns to direct payments dynamically based on success likelihood, optimize fee structures, instantaneously detect and neutralize fraud risks and forecast demand and acquiring partner capacity for improved planning. Juniper Research projects these platforms to process over $2.5 trillion in global transactions by 2027, testifying to their growing influence within the fintech landscape. However, this evolution brings with it significant challenges: • Technical Complexity: Integrating different protocols, devices, acquirers and APIs into a single orchestration layer • Legacy Compatibility: Combining legacy ISO 8583 infrastructures with modern ISO 20022 or NEXO standards • Compliance And Security: Meeting strict PCI DSS, GDPR and Strong Customer Authentication (SCA) requirements • Operational Costs: Managing multi-country acquiring relationships, currency conversion fees, tax reporting and reconciliation processes While AI improves efficiency, risk management and cost control, orchestrating these systems requires deep technical expertise and robust infrastructure to ensure seamless, secure and compliant global payments. AI-driven orchestration is no longer a trend but a business challenge for a company operating across multiple channels and countries. The transition for companies that are already implementing intelligent orchestration gives them a competitive advantage in a market worth more than $10 trillion. It prepares their infrastructure for the future convergence of offline and online payments. Omnichannel payment orchestration is, therefore, the glue that holds online, in-store, mobile and IoT transactions together in a single intelligent system. When done correctly, companies can eliminate fragmented systems, enhance transaction routing, minimize failure rates, accelerate reconciliation speed and provide a frictionless and consistent payment experience across all touchpoints by having card-present and card-not-present payments linked to a single, integrated platform. As the demands of modern commerce intensify, adopting an omnichannel orchestration mindset isn't just a benefit—it's becoming a business necessity that should be taken seriously Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
Entrepreneur
10-06-2025
- Business
- Entrepreneur
How Online Businesses Can Scale, Improve and Maximize Profitability — Even in a Volatile Economy
Today's unpredictable business environment makes it essential for ecommerce entrepreneurs to recognize key operational tipping points — like automation, order volume growth and multichannel complexity — and adopt the right tools to scale efficiently, protect margins and meet customer expectations. Opinions expressed by Entrepreneur contributors are their own. The entrepreneur's journey is rife with ups and downs and zigs and zags, regardless of whether you're just starting out or you've scaled your brand into an enterprise operation. Today's nerve-wracking rollercoaster business landscape is a case in point. With the dizzying pace of tariff changes from the current administration and the volatility of market reactions, ecommerce business owners are bobbing and weaving to limit exposure and safeguard margins. It's entirely likely that trade curveballs will continue to fly throughout 2025, creating uncertainty and profitability concerns for ecommerce brands and omnichannel retailers across every industry. In the face of this retail precarity, understanding the critical tipping points of your ecommerce operations — and what questions you need to ask at each stage — is an integral step for scaling growth, building stability and protecting the bottom line in any economy. Related: 5 Trends Influencing the Future of Ecommerce Tipping point: Simple automation with software Your basement is piled high with inventory and you've roped the entire family into packing orders. Does this sound familiar? Unfortunately, the all-hands-on-deck bootstrap approach to the start-up phase of building an online business is not sustainable as you gain traction. Given the limits of a basic ecommerce platform, manual label printing, and consumer-grade shipping tools — not to mention your rudimentary inventory management system (a.k.a. an Excel spreadsheet) — the need to automate aspects of fulfillment becomes apparent. At this point, your ecommerce business has reached a critical inflection point, leaving many entrepreneurs wondering where to start. Begin by considering the following: What's the simplest way to fulfill orders for my customers? How do I print labels? Which shipping partner should I choose? How should I charge for shipping? What's my delivery promise? Simple integrated software can make a world of difference to your daily workload. Consider bulk label printing and basic shipping software with pre-negotiated rates and standardized shipping options. With these tools, you can eliminate the need to manually enter and update information in your shipping system, saving time and improving inventory accuracy. Related: 5 Things to Know Before Launching a New Product Tipping point: Order volume growth As your sales grow to 20-100+ orders per day, revenue becomes more predictable and the focus shifts to creating efficiencies in your business. Due to storage constraints and the need to meet customer expectations for on-time delivery, fulfilling orders out of the home is no longer the efficient or cost-effective choice. Think about: Is it time to move inventory to a warehouse? To scale inventory and keep pace with growing customer demand, consider moving inventory to a small warehouse. Alternatively, outsourcing fulfillment using a third-party logistics (3PL) provider is an option; if you sell via online marketplaces such as Amazon or Walmart, you could consider services like Fulfilled by Amazon (FBA) or Walmart Fulfillment Services (WFS). What processes can I automate to increase efficiency? For example, automating the selection of carrier and shipping service using shipping software with real-time rate shopping can help you reduce transportation costs while enabling you to keep your delivery promise to enhance your brand reputation. As your business scales to 500-1,000+ orders per day, the need for and dependence on people to manage volumes becomes a growing challenge. Your warehouse can also become a bottleneck, impeding fulfillment speed and negatively impacting the customer experience. Relying on a manual pick-pack-ship workflow slows down order processing and increases the risk of errors. Plus, as SKU count expands, better warehouse space utilization is crucial for optimizing picking speed and accuracy. This volume-driven tipping point necessitates the transition to an automated warehouse management system (WMS) to simplify and accelerate order fulfillment. It's time to ask: Is my warehouse running as efficiently as it can? Am I dependent on new warehouse staff to grow shipping volume? Are they properly trained on picking and dispatch workflows and returns management processes? Consider implementing advanced warehouse optimization and automation strategies on the warehouse floor — barcode scanning, multi-order picking, system-driven walking routes, task-based replenishment and automated carrier selection — to save time and labor costs while improving order accuracy and inventory control. For all of your single-item orders, consider batch shipping to reduce complexity to get more orders out the door faster. Keep in mind that returns also rise with increased order volumes. It's time to think about returns management more strategically by introducing a tech-supported process that simplifies and expedites returns for customers and operations. Is our team ready to handle peak? Periodic seasonal or event-driven spikes in order volume can overwhelm operations if you're not prepared, crippling fulfillment efforts and frustrating customers. By removing paper and manual processes from the pick-pack-ship workflow, your team can scale quickly and seamlessly during peak periods. In the same vein, inventory forecasting is a valuable strategy at this stage to enhance inventory control. Consider implementing demand planning tools to prevent stockouts or overstock. How should I optimize my carrier contracts and relationships? It's easy to get complacent with carrier selection when you're distracted by keeping the warehouse running smoothly as order volumes escalate. But reviewing carrier contracts and negotiating better carrier rates on an annual basis can cut shipping costs and make sure you're getting the best services for your needs. How could 3PLs supplement my own distribution center (DC)? If you've relied solely on in-house fulfillment up to this point, consider the benefits of 3PL partnerships. For example, perhaps it's more efficient and cost-effective to service the East Coast with your local DC and fleet while outsourcing to a 3PL partner to manage fulfillment for West Coast customers. Related: Scaling Isn't About Flashy Ideas — It's About Process. 8 Steps to Get It Right Tipping point: Sales channel diversity Selling on multiple channels brings unique challenges, whether you're just starting out selling items through your website and eBay, or whether you're a seasoned direct-to-consumer (D2C) pro, shipping thousands of items daily via Amazon, Walmart and Wayfair. Regardless of your multichannel model, the primary challenges and risks — centered around the complexity of managing inventory efficiently and accurately across multiple channels to meet fulfillment demands — are the same: overselling (translates to unhappy customers) and overstocking (ties up capital and valuable warehouse space). Without the right systems and technology in place to sync multichannel sales activity, inventory management can easily go off the rails. Review your approach to order processing across the different marketplaces and distribution channels and how it impacts the customer experience: How do I organize and keep track of inventory across multiple channels as sales take off? Regardless of the complexity of your sales channel diversity, implementing an integrated order management system (OMS) to consolidate orders from multiple channels and marketplaces is critical to ensure order accuracy and improve inventory control. Is my warehouse team ready to process orders from multiple marketplaces and/or sales channels in an efficient manner? Have we considered the additional workload that is created by adding a new channel? Are there additional steps or new requirements to consider and is my warehouse team proficient in executing necessary workflows with agility to meet customer demand? How do I balance profitability with customer delivery expectations? Omnichannel consistency is vital for building brand loyalty and driving repeat business. By syncing stock across all sales channels in real time — coupled with an integrated returns management system — you can protect margins while meeting your delivery promise to customers, regardless of whether they purchased items from your website, Amazon or other online marketplaces. Recognizing the critical operational tipping points ecommerce businesses face is fundamental to managing the operational and growth factors that are within your control. By asking the right questions, you'll be better equipped to optimize operations at each stage and implement the best tools and technologies to build scalable processes, satisfy customer expectations and sustain profitability amidst tariff commotion and economic volatility.
