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CNET
14-06-2025
- CNET
My T-Mobile 5G Home Internet Experience: 5 Things I Love and a Few I Don't
Albuquerque, New Mexico: home of green chiles, 300 days of sunshine, the International Balloon Fiesta... and achingly slow internet. Of the top 100 cities in the US, Albuquerque ranks 85th, according to data from Ookla. (Disclaimer: Ookla is owned by Ziff Davis, the same company that owns CNET.) Home internet was a two-horse race in Albuquerque for years: CenturyLink DSL and Xfinity cable. I spent decades on DSL, watching my internet speed tests march slowly up to a maximum of 20 megabits per second. Friends with faster Xfinity bemoaned the company's customer service, data caps and prices, so I stubbornly stuck with CenturyLink. One day in late 2022, a T-Mobile 5G Home Internet gateway arrived at my house. After that, I finally called to cancel CenturyLink. Why I switched to T-Mobile 5G Home Internet I went with T-Mobile for several reasons. DSL was too slow. My next-door neighbor got T-Mobile 5G Home Internet and raved about it. Coincidentally, CenturyLink wanted to charge me $200 to replace my old router with a newer one. I said, "Nope," and changed to 5G home internet. My home internet life has improved in my post-DSL world, but it's not all roses and happy dances. If you're looking for a TL;DR, here you go: I'm still on T-Mobile 5G Home Internet and will probably stick with it until I can give Verizon 5G Home Internet a try or until fiber finally shows up on my block. My experience with 5G home internet is specific to my circumstances, so your journey with the same service may differ. Here are things I like about my 5G home internet and the elements that may drive me to switch to another internet service provider someday. What I love about T-Mobile 5G Home Internet I will sing the praises of T-Mobile 5G Home Internet before I air my grievances. The service's best features are its simplicity and ease of use and it represents an upgrade over outdated DSL. T-Mobile/CNET The price is right With CenturyLink, I was paying $45 per month for downloads up to 20Mbps. With T-Mobile, my monthly bill is a straight $50. That's a sweet spot for me regarding home internet pricing. I was willing to pay a little more than CenturyLink for a higher standard of service, but my bargain-hunting mindset would balk at anything higher. I would consider Verizon 5G Home Internet for the same price, but the rival service is unavailable at my address. Locating local internet providers I expect fiber to arrive someday, but I'll scrutinize the pricing before I make a change. The two providers most likely to service my address are Ezee Fiber ($69 per month for a gig) and Vexus Fiber ($40 per month for 500Mbps or $50 per month for a gig). Vexus raises rates after the first year. I'll weigh my ingrained frugality against fiber performance when the time comes. It's faster than DSL That might seem like faint praise, but T-Mobile provides me vastly better speeds than I was getting from DSL. My best speed test results net top download speeds of 200Mbps, 10 times what I got on a good day with DSL. Speeds can be variable thanks to network congestion and placement of the gateway device. I have some speed complaints, but we'll talk about that later. Terms are simple I don't like complexity when it comes to broadband plans. I don't want to calculate equipment rental fees or figure out overage penalties for exceeding a data cap. I especially don't want to be tied into a contract. I just want home internet and to be free to try another ISP. T-Mobile ticks the simplicity box. There are no gear fees, data caps or contracts. It's mom-approved My mother lives six blocks away from me. She also had CenturyLink DSL. I ran a speed test on her desktop computer and the best she could get was about 12Mbps. That's not a typo. That's the reality for some DSL customers. She was paying over $60 per month and was frustrated every time she tried to call to discuss her bill. No problem, Mom. We canceled her DSL and got her signed up with T-Mobile. She found a nice perch for the gateway in a front window near her computer. With a strong signal, she can regularly pull down speeds from 100-200Mbps, which is plenty good for her low-key browsing and streaming needs. The only downside is she gets text messages about school closings to her gateway, a leftover from whoever used her gateway's phone number before her. It's a minor annoyance, and I don't have the same problem. Gateways are easy T-Mobile provides a free gateway device that melds the features of a modem and a router. I have a silver Nokia gateway that's semi-affectionately referred to as the "trash can." The top-mounted display is a mild annoyance due to its awkward location, and it gets hot but works. T-Mobile now has newer models. My mother has a Sagemcom device with a front-mounted display resembling a more refined trash can. The latest gateway is sleeker and looks like an Apple product. I had no issues setting up my Nokia gateway and my mother's Sagemcom. We were online within minutes and found the gateways stable, with no crashes or other hiccups to report. The Wi-Fi works well, reaching the corners of our vintage homes with respectable speeds. The not-so-great stuff with T-Mobile 5G Home Internet T-Mobile 5G Home Internet has a lot going for it, but it's not my dream broadband service. Here are a few areas where it stumbles. It's not faster than cable or fiber Xfinity offers cable speeds up to 1,300Mbps in my area. Fiber from Vexus Fiber, Quantum Fiber and Ezee Fiber is slowly spreading across Albuquerque, but it's not in my historic neighborhood yet. Fiber customers can access symmetrical gig speeds, of which I'm incredibly envious. T-Mobile 5G Home Internet offers typical speeds of 87-415Mbps, vastly below offerings from the local cable and fiber ISPs. The good news is I'm not a gamer (let's ignore my Nintendo Wii obsession), so I just need enough oomph to surf and stream. I wouldn't mind zippier downloads and uploads for when I'm moving big music, video and image files around. Strong signals may be elusive Two lights are better than none, I suppose. Amanda Kooser T-Mobile's 5G internet service is subject to the same pitfalls you encounter with phone service. Sometimes, you're in a place with a weak signal. Sometimes, that place is your own home. My neighbor, the first person I knew who got on board with 5G home internet, gets a strong signal on the west side of her house. Next door, the best I can get is a fair signal, which works out to two bars out of five on the gateway's scale. That means I'm missing out on the top speeds the service is capable of. Speeds can vary wildly My T-Mobile 5G Home Internet speed is like the Albuquerque weather. Wait five minutes, and it'll change. When I started writing, I ran an internet speed test and got 16.7Mbps. That's slow enough to give me unwelcome flashbacks to my DSL days. A few minutes later, I'm at 94.6Mbps. Sometimes, I get over 100Mbps. Usually, I'm sitting around 80Mbps. My speed tests are all over the map. Some of this may be due to the 1939 construction materials of my home and my inability to dial in a good placement for the gateway to get a better signal. Former CNET colleague Eli Blumenthal also encountered speed issues when testing the service. When CNET's Joe Supan tried AT&T Internet Air, he also struggled with maintaining decent speeds, so the problem may be more endemic to fixed wireless service than specific to T-Mobile 5G Home Internet. Window placement is awkward Sometimes getting a strong signal requires a balancing act. Amanda Kooser T-Mobile recommends placing your gateway "close to a window or high up on an upper floor or bookshelf." When I had DSL, my router sat on a nifty little custom shelf in my home office. It was unobtrusive and out of the way. My T-Mobile gateway has visited every single window in my house in my search for a strong signal. It's now in my living room with the silver "trash can" perched on a windowsill. I still get solid Wi-Fi coverage around my home, but a piece of internet equipment sitting in my window isn't my ideal home decor. My final thoughts on T-Mobile 5G Home Internet Are you thinking about trying T-Mobile 5G Home Internet? Consider whether it's an upgrade over your current service. It could be a smart move if you're crawling along with DSL. Look to cable or fiber if you need consistent and superfast speeds, especially for gaming. I'm not a T-Mobile phone customer, but mobile subscribers can bundle with eligible phone plans to get extra savings on home internet. That could be enough to tip price-conscious shoppers over to the 5G internet service. There's an element of experimentation with 5G home internet. You don't know how well it will work for you until you try it, so take advantage of T-Mobile's 15-day money-back trial. I'm not entirely in love with my home internet, but at least I like it, and that's a better relationship than I had with DSL.
CNET
25-05-2025
- CNET
I Work 100% Remotely: Here's How I Keep My Internet Running Perfectly All Day Long
Working remotely comes with its perks, but a slow Wi-Fi connection isn't one of them. If you've ever struggled to get through a Zoom call or lost your connection while trying to download or upload documents, your Wi-Fi may be to blame. Internet is already expensive. In fact, a recent CNET survey notes that adults are paying roughly $195 more for internet than they did last year. Before you go down the rabbit hole of home internet shopping or rashly throw out your router, there are a few easy and low-cost steps you can take to diagnose the issue and optimize your Wi-Fi system on your own. Before I started working remotely in my home office, I took these steps to make sure my Wi-Fi wouldn't drop out while I was uploading documents or joining a call, and I've rarely experienced any outages or lag. This is our comprehensive guide to boosting your remote work internet setup. It includes everything you need to know to improve your network (but were too afraid to ask). 1. Test your internet connection The first step to figuring out what's wrong with your internet is running a simple speed test. Speed tests are an easy (free!) way to diagnose your internet woes and get a sense of where -- and when -- your internet is slowest. Running a speed test in your office at different times of the day can give you a sense of whether network congestion is playing a role in slowing you down or if you need to rethink where you're placing your router. Joe Supan, CNET's router expert, recommends starting with an Ethernet cable test to determine whether your router is at fault or it's an internet connection issue. Locating local internet providers 'If you plug a device into the router directly with an Ethernet cable and you're getting internet just fine through that, then I would say it's a router issue and you can eliminate the provider,' said Supan. Ethernet is a direct, wired connection, so your speeds should be much faster than with Wi-Fi. If you're still noticing slow speeds with an Ethernet connection, you're probably not getting enough speed from your ISP. It might be time for a speed-tier upgrade or you may be experiencing some network congestion and other factors beyond your provider's control. So, how much speed does remote work require? Working remotely with minimal interruptions requires at least 100 megabits per second in download speed and preferably 30Mbps in upload speed. You likely don't need much more than that unless you have multiple devices or other internet users working in the same space. An internet connection of 300Mbps down should technically be plenty for 10 to 15 devices online simultaneously. Online meetings will be the most bandwidth-heavy activity for most remote workers, unless your work requires video editing or uploading content. I work 100% remotely and at any given time during the work day, at least three devices are online simultaneously. AT&T's cheapest internet tier starts at $55 monthly for 300Mbps, which works perfectly for me. 2. Pick a better internet plan When we refer to internet plans, we typically refer to download speeds or the rate at which information is downloaded from the internet. But a lot goes into a reliable internet connection beyond fast download speeds. Your internet connection woes may stem from a lackluster internet plan -- not just a slow speed tier. "There's kind of a misconception about speed with home internet shopping," said Supan, referring to the tendency to upgrade to the next fastest speed tier to avoid Wi-Fi troubles. "People expect [the internet plan] to be faster, but it's really just, does it work or not?" If you're an average internet user, you likely won't notice the difference between a 1,000Mbps plan and a 300Mbps plan. That said, there are other considerations to keep in mind when looking for internet that can keep up with your remote work needs beyond download speeds. Upload speeds are important While download speeds are what ISPs typically advertise and what we usually refer to when discussing a plan's speeds, upload speeds play an important role, too. As a remote worker, you'll likely use upload speeds more than the average internet user. We need a good upload speed for Zoom, uploading videos and presenting, among other things. If your job centers around video editing, posting to social media and taking constant video calls, you'll need reliable upload speeds to do so without lag or interruption. Cable internet typically tops out at 20Mbps to 35Mbps in upload speed, and while that may be plenty if you're the only remote worker (and heavy internet user) in your house, you'll notice less interruption with symmetrical download and upload speeds like what you'd get from fiber internet. Latency Upload speeds certainly play a role in determining the latency of your internet connection but it's worth checking the advertised latency of your internet plan. Low latency isn't just optimal for gaming online without interruption; it's also essential for downloading and uploading files quickly, presenting online or taking video calls smoothly. Most fiber internet providers offer low latency but some cable providers, like Xfinity, have started offering ultra-low-lag internet, too. 3. Optimize your router placement Routers and cables aren't the prettiest tech, and they tend to clutter up space, so I understand the impulse to hide them. Unfortunately, your router requires a high vantage point to work optimally, as well as placement in an area not crowded by heavy furniture, walls, or appliances like your TV. To make the best use of your Wi-Fi system, place your router close to your working space, preferably high up off the floor on a shelf. My router is located just near my desk, on a shelf, where I can take full advantage of those Wi-Fi frequency bands. It's also worth checking that your internet equipment is updated regularly to keep the system running smoothly and flush out any bugs. According to Supan, though some routers update firmware regularly, others don't. You may have to go to your router's app or settings to make sure. If you haven't upgraded your router for a while or you rent from your ISP, it may be time to consider investing in your own router that can support the latest Wi-Fi technology. Upgrading to a new model can vastly improve the latency and throughput to your PC -- just take it from Supan, who invested in a TP-Link router and immediately saw boosted upload speeds and better overall performance. 4. Use an Ethernet connection The next best step to consistently getting the fastest internet speeds possible during the work day is to use an Ethernet connection. Ethernet is demonstrably more reliable and faster than Wi-Fi and connecting directly to your router ensures minimal interference and low latency. Plus, it's surprisingly easy to set up. As long as your device has an Ethernet port or you have a USB to Ethernet adapter, all you'll have to do is plug the cable into your modem or router and into your PC. If you don't connect to the internet automatically, you can go to network settings on your Mac or PC and turn it on. 5. Learn how to switch Wi-Fi frequency bands Switching between your router's Wi-Fi channels is an easy way to boost throughput and lower latency, if you're able to do so. Most routers come equipped with the 2.4GHz and 5GHz bands and the latest Wi-Fi technology supports an additional 6GHz band. In general, the 2.4GHz band is the most used (and subject to network congestion) as it has a long range, albeit slower speed potential. The 5GHz range is shorter but it offers a faster speed potential. If you're in the same room as your router, you'll get the most benefit from switching to the 5GHz band. The 6GHz band is only available with Wi-Fi 6E or Wi-Fi 7 technology, and you'll need a compatible device to use the band, but it boasts the highest speed potential of the Wi-Fi bands (as well as the shortest range). To switch bands, you can go to your router's configuration page by typing your router's IP address into a web browser and going to your router's wireless settings page. Note that if you rent a router from your ISP, like I do, you may not be able to switch channels. 6. Use a Wi-Fi extender or a mesh network If you can't update your Wi-Fi setup or move your router to your workspace, you should consider investing in Wi-Fi extenders or a mesh Wi-Fi system. Both are helpful for boosting speeds in rooms that your router can't reach, although they have slightly different performance capabilities. If you're trying to extend coverage in just one room, like your office, a W-Fi extender is a great option. If you're trying to improve coverage in the whole house, a mesh router network is a much better option. Debbie Fitzgerald, a technologist and director at CableLabs, advises investing in a good router before spending on Wi-Fi extenders. 'Don't go overboard with Wi-Fi extenders in your house,' Fitzgerald told CNET. 'There have been a number of studies that show you really only need perhaps one, if any at all, and if you add more … it can actually increase latency.' Other considerations for remote work Beyond improving your internet connection, there are a few other steps you can take to make sure your network is secure and your workspace is productive. Use a VPN Anytime you use a VPN, you'll slow the speeds coming to your device. However, VPNs are essential to home network security, especially if you like to travel between co-working spaces or coffee shops where you're using public networks. Utilize IT or tech support If you're working remotely for a company with an IT department, go ahead and save their email and contact information. IT is an invaluable resource for boosting network security and troubleshooting connectivity problems. If you don't have access to an IT department, your ISP or router manufacturing company will have a customer support option that you can use free. Invest in an ergonomic work setup Technically, this tip isn't about your internet connection. But if you're working from home (and you spend 8 hours a day at your computer like I do), I can't stress enough the importance of a productive, ergonomic work setup. You don't have to invest hundreds of dollars in fancy equipment. If you're clever, a few tech essentials can make your life easier and correct your posture. An ergonomic office chair makes such a difference in lumbar support and comfort. I bought this one from Amazon for a decent price, and I've already noticed the difference. If you're using an Ethernet connection, multiple monitors, and you're near your router, there's likely a mass of cords beneath your desk. Using cable covers or ties is an easy way to keep your office neat and hide cord clutter. Plus, they're pretty cheap. Bottom line You can take multiple low-cost and stress-free steps to boost your Wi-Fi and internet connection without upgrading to a faster speed tier. If you're working primarily at home, you'll need a dependable internet connection to get through the day but you don't need to break the bank or even use a multi-gigabit plan to do so. After all, a good internet connection is one you don't even notice.
Yahoo
11-05-2025
- Yahoo
Working Remotely? Boost Your Wi-Fi With These 6 Simple Steps
Working remotely comes with its perks but a slow Wi-Fi connection isn't one of them. If you've ever struggled to get through a Zoom call or lost connection while trying to download or upload" target="_self documents, your Wi-Fi may be to blame. Internet is already expensive. In fact, a recent CNET survey notes that adults are paying roughly $195 more" target="_self for internet than they did last year. Before you go down the rabbit hole of home internet shopping" target="_self or rashly throw out your router" target="_self, there are a few easy and low-cost steps you can take to diagnose the issue and optimize your Wi-Fi system on your own. This is our comprehensive guide to boosting your remote work internet setup. It includes everything you need to know to improve your network (but were too afraid to ask). The first step to figuring out what's wrong with your internet is running a simple speed test" target="_self. Speed tests are an easy (free!) way to diagnose your internet woes and get a sense of where -- and when -- your internet is slowest. Running a speed test in your office at different times of the day can give you a sense of whether network congestion is playing a role in slowing you down or if you need to rethink where you're placing your router. Joe Supan, CNET's router expert" target="_self, recommends starting with an Ethernet cable test to determine whether your router is at fault or it's an internet connection issue. 'If you plug a device into the router directly with an Ethernet cable and you're getting internet just fine through that, then I would say it's a router issue and you can eliminate the provider,' said Supan. Ethernet is a direct, wired connection, so your speeds should be much faster than with Wi-Fi" target="_self. If you're still noticing slow speeds with an Ethernet connection, you're probably not getting enough speed from your ISP. It might be time for a speed-tier upgrade or you may be experiencing some network congestion and other factors beyond your provider's control. So, how much speed does remote work require" target="_self? Working remotely with minimal interruptions requires at least 100 megabits per second in download speed and preferably 30Mbps in upload speed. You likely don't need much more than that unless you have multiple devices or other internet users working in the same space. An internet connection of 300Mbps down should technically be plenty for 10 to 15 devices online simultaneously. Online meetings will be the most bandwidth-heavy activity for most remote workers, unless your work requires video editing or uploading content. I work 100% remotely and at any given time during the work day, at least three devices are online simultaneously. AT&T's cheapest internet tier starts at $55 monthly for 300Mbps, which works perfectly for me. When we refer to internet plans, we typically refer to download speeds or the rate at which information is downloaded from the internet. But a lot goes into a reliable internet connection beyond fast download speeds. Your internet connection woes may stem from a lackluster internet plan -- not just a slow speed tier. "There's kind of a misconception about speed with home internet shopping," said Supan, referring to the tendency to upgrade to the next fastest speed tier to avoid Wi-Fi troubles. "People expect [the internet plan] to be faster, but it's really just, does it work or not?" If you're an average internet user, you likely won't notice the difference between a 1,000Mbps plan and a 300Mbps plan. That said, there are other considerations to keep in mind when looking for internet that can keep up with your remote work needs beyond download speeds. While download speeds are what ISPs typically advertise and what we usually refer to when discussing a plan's speeds, upload speeds play an important role, too" target="_self. As a remote worker, you'll likely use upload speeds more than the average internet user. We need a good upload speed for Zoom, uploading videos and presenting, among other things. If your job centers around video editing, posting to social media and taking constant video calls, you'll need reliable upload speeds to do so without lag or interruption. Cable internet " target="_selftypically tops out at 20Mbps to 35Mbps in upload speed, and while that may be plenty if you're the only remote worker (and heavy internet user) in your house, you'll notice less interruption with symmetrical download and upload speeds like what you'd get from fiber internet" target="_self. Upload speeds certainly play a role in determining the latency" target="_self of your internet connection but it's worth checking the advertised latency of your internet plan. Low latency isn't just optimal for gaming online without interruption; it's also essential for downloading and uploading files quickly, presenting online or taking video calls smoothly. Most fiber internet providers offer low latency but some cable providers, like Xfinity, have started offering ultra-low-lag internet, too. Routers and cables are not the prettiest tech and tend to clutter up space so I understand the impulse to hide them. Unfortunately, your router requires a high vantage point to work optimally as well as placement in an area not crowded by heavy furniture, walls or appliances like your TV. To make the best use of your Wi-Fi system, place your router close to your working space, preferably high up off the floor on a shelf. It's also worth checking that your internet equipment is updated regularly to keep the system running smoothly and flush out any bugs. According to Supan, though some routers update firmware regularly, others don't. You may have to go to your router's app or settings to make sure. If you haven't upgraded your router for a while or rent from your ISP" target="_self, it may be time to consider investing in your own router that can support the latest Wi-Fi technology. Upgrading to a new model can vastly improve the latency and throughput to your PC -- just take it from Supan, who invested in a TP-Link router and immediately saw boosted upload speeds and better overall performance. The next best step to consistently getting the fastest internet speeds possible during the work day is to use an Ethernet connection. Ethernet is demonstrably more reliable and faster than Wi-Fi" target="_self and connecting directly to your router ensures minimal interference and low latency. Plus, it's surprisingly easy to set up. As long as your device has an Ethernet port or you have a USB to Ethernet adapter, all you'll have to do is plug the cable into your modem or router and into your PC. If you don't connect to the internet automatically, you can go to network settings on your Mac or PC and turn it on. Switching between your router's Wi-Fi channels is an easy way to boost throughput and lower latency, if you're able to do so. Most routers come equipped with the 2.4GHz and 5GHz bands and the latest Wi-Fi technology" target="_self supports an additional 6GHz band. In general, the 2.4GHz band is the most used (and subject to network congestion) as it has a long range, albeit slower speed potential. The 5GHz range is shorter but it offers a faster speed potential. If you're in the same room as your router, you'll get the most benefit from switching to the 5GHz band. The 6GHz band is only available with Wi-Fi 6E" target="_self or Wi-Fi 7 technology, and you'll need a compatible device to use the band, but it boasts the highest speed potential of the Wi-Fi bands (as well as the shortest range). To switch bands, you can go to your router's configuration page by typing your router's IP address into a web browser and going to your router's wireless settings page. Note that if you rent a router from your ISP, like I do, you may not be able to switch channels. If you can't update your Wi-Fi setup or move your router to your workspace, you should consider investing in Wi-Fi extenders" target="_self or a mesh Wi-Fi system. Both are helpful for boosting speeds in rooms that your router can't reach, although they have slightly different performance capabilities. If you're trying to extend coverage in just one room, like your office, a W-Fi extender is a great option. If you're trying to improve coverage in the whole house, a mesh router network is a much better option. Debbie Fitzgerald, a technologist and director at CableLabs, advises investing in a good router before spending on Wi-Fi extenders. 'Don't go overboard with Wi-Fi extenders in your house,' Fitzgerald told CNET. 'There have been a number of studies that show you really only need perhaps one, if any at all, and if you add more … it can actually increase latency.' Beyond improving your internet connection, there are a few other steps you can take to make sure your network is secure and your workspace is productive. Anytime you use a VPN, you'll slow the speeds coming to your device. However, VPNs are essential to home network security, especially if you like to travel between co-working spaces or coffee shops where you're using public networks. If you're working remotely for a company with an IT department, go ahead and save their email and contact information. IT is an invaluable resource for boosting network security and troubleshooting connectivity problems. If you don't have access to an IT department, your ISP or router manufacturing company will have a customer support option that you can use free. Technically, this tip isn't about your internet connection. But if you're working from home (and you spend 8 hours a day at your computer like I do), I can't stress enough the importance of a productive, ergonomic work setup. You don't have to invest hundreds of dollars in fancy equipment. If you're clever, a few tech essentials can make your life easier and correct your posture. An ergonomic office chair makes such a difference in lumbar support and comfort. I bought for a decent price, and I've already noticed the difference. If you're using an Ethernet connection, multiple monitors, and you're near your router, there's likely a mass of cords beneath your desk. Using or is an easy way to keep your office neat and hide cord clutter. Plus, they're pretty cheap. You can take multiple low-cost and stress-free steps to boost your Wi-Fi and internet connection without upgrading to a faster speed tier. If you're working primarily at home, you'll need a dependable internet connection to get through the day but you don't need to break the bank or even use a multi-gigabit plan" target="_self to do so. After all, a good internet connection is one you don't even notice.
CNET
11-05-2025
- CNET
Working Remotely? Boost Your Wi-Fi With These 6 Simple Steps
Working remotely comes with its perks but a slow Wi-Fi connection isn't one of them. If you've ever struggled to get through a Zoom call or lost connection while trying to download or upload documents, your Wi-Fi may be to blame. Internet is already expensive. In fact, a recent CNET survey notes that adults are paying roughly $195 more for internet than they did last year. Before you go down the rabbit hole of home internet shopping or rashly throw out your router, there are a few easy and low-cost steps you can take to diagnose the issue and optimize your Wi-Fi system on your own. This is our comprehensive guide to boosting your remote work internet setup. It includes everything you need to know to improve your network (but were too afraid to ask). 1. Test your internet connection The first step to figuring out what's wrong with your internet is running a simple speed test. Speed tests are an easy (free!) way to diagnose your internet woes and get a sense of where -- and when -- your internet is slowest. Running a speed test in your office at different times of the day can give you a sense of whether network congestion is playing a role in slowing you down or if you need to rethink where you're placing your router. Joe Supan, CNET's router expert, recommends starting with an Ethernet cable test to determine whether your router is at fault or it's an internet connection issue. Locating local internet providers 'If you plug a device into the router directly with an Ethernet cable and you're getting internet just fine through that, then I would say it's a router issue and you can eliminate the provider,' said Supan. Ethernet is a direct, wired connection, so your speeds should be much faster than with Wi-Fi. If you're still noticing slow speeds with an Ethernet connection, you're probably not getting enough speed from your ISP. It might be time for a speed-tier upgrade or you may be experiencing some network congestion and other factors beyond your provider's control. So, how much speed does remote work require? Working remotely with minimal interruptions requires at least 100 megabits per second in download speed and preferably 30Mbps in upload speed. You likely don't need much more than that unless you have multiple devices or other internet users working in the same space. An internet connection of 300Mbps down should technically be plenty for 10 to 15 devices online simultaneously. Online meetings will be the most bandwidth-heavy activity for most remote workers, unless your work requires video editing or uploading content. I work 100% remotely and at any given time during the work day, at least three devices are online simultaneously. AT&T's cheapest internet tier starts at $55 monthly for 300Mbps, which works perfectly for me. 2. Pick a better internet plan When we refer to internet plans, we typically refer to download speeds or the rate at which information is downloaded from the internet. But a lot goes into a reliable internet connection beyond fast download speeds. Your internet connection woes may stem from a lackluster internet plan -- not just a slow speed tier. "There's kind of a misconception about speed with home internet shopping," said Supan, referring to the tendency to upgrade to the next fastest speed tier to avoid Wi-Fi troubles. "People expect [the internet plan] to be faster, but it's really just, does it work or not?" If you're an average internet user, you likely won't notice the difference between a 1,000Mbps plan and a 300Mbps plan. That said, there are other considerations to keep in mind when looking for internet that can keep up with your remote work needs beyond download speeds. Upload speeds are important While download speeds are what ISPs typically advertise and what we usually refer to when discussing a plan's speeds, upload speeds play an important role, too. As a remote worker, you'll likely use upload speeds more than the average internet user. We need a good upload speed for Zoom, uploading videos and presenting, among other things. If your job centers around video editing, posting to social media and taking constant video calls, you'll need reliable upload speeds to do so without lag or interruption. Cable internet typically tops out at 20Mbps to 35Mbps in upload speed, and while that may be plenty if you're the only remote worker (and heavy internet user) in your house, you'll notice less interruption with symmetrical download and upload speeds like what you'd get from fiber internet. Latency Upload speeds certainly play a role in determining the latency of your internet connection but it's worth checking the advertised latency of your internet plan. Low latency isn't just optimal for gaming online without interruption; it's also essential for downloading and uploading files quickly, presenting online or taking video calls smoothly. Most fiber internet providers offer low latency but some cable providers, like Xfinity, have started offering ultra-low-lag internet, too. 3. Optimize your router placement Routers and cables are not the prettiest tech and tend to clutter up space so I understand the impulse to hide them. Unfortunately, your router requires a high vantage point to work optimally as well as placement in an area not crowded by heavy furniture, walls or appliances like your TV. To make the best use of your Wi-Fi system, place your router close to your working space, preferably high up off the floor on a shelf. It's also worth checking that your internet equipment is updated regularly to keep the system running smoothly and flush out any bugs. According to Supan, though some routers update firmware regularly, others don't. You may have to go to your router's app or settings to make sure. If you haven't upgraded your router for a while or rent from your ISP, it may be time to consider investing in your own router that can support the latest Wi-Fi technology. Upgrading to a new model can vastly improve the latency and throughput to your PC -- just take it from Supan, who invested in a TP-Link router and immediately saw boosted upload speeds and better overall performance. 4. Use an Ethernet connection The next best step to consistently getting the fastest internet speeds possible during the work day is to use an Ethernet connection. Ethernet is demonstrably more reliable and faster than Wi-Fi and connecting directly to your router ensures minimal interference and low latency. Plus, it's surprisingly easy to set up. As long as your device has an Ethernet port or you have a USB to Ethernet adapter, all you'll have to do is plug the cable into your modem or router and into your PC. If you don't connect to the internet automatically, you can go to network settings on your Mac or PC and turn it on. 5. Learn how to switch Wi-Fi frequency bands Switching between your router's Wi-Fi channels is an easy way to boost throughput and lower latency, if you're able to do so. Most routers come equipped with the 2.4GHz and 5GHz bands and the latest Wi-Fi technology supports an additional 6GHz band. In general, the 2.4GHz band is the most used (and subject to network congestion) as it has a long range, albeit slower speed potential. The 5GHz range is shorter but it offers a faster speed potential. If you're in the same room as your router, you'll get the most benefit from switching to the 5GHz band. The 6GHz band is only available with Wi-Fi 6E or Wi-Fi 7 technology, and you'll need a compatible device to use the band, but it boasts the highest speed potential of the Wi-Fi bands (as well as the shortest range). To switch bands, you can go to your router's configuration page by typing your router's IP address into a web browser and going to your router's wireless settings page. Note that if you rent a router from your ISP, like I do, you may not be able to switch channels. 6. Use a Wi-Fi extender or a mesh network If you can't update your Wi-Fi setup or move your router to your workspace, you should consider investing in Wi-Fi extenders or a mesh Wi-Fi system. Both are helpful for boosting speeds in rooms that your router can't reach, although they have slightly different performance capabilities. If you're trying to extend coverage in just one room, like your office, a W-Fi extender is a great option. If you're trying to improve coverage in the whole house, a mesh router network is a much better option. Debbie Fitzgerald, a technologist and director at CableLabs, advises investing in a good router before spending on Wi-Fi extenders. 'Don't go overboard with Wi-Fi extenders in your house,' Fitzgerald told CNET. 'There have been a number of studies that show you really only need perhaps one, if any at all, and if you add more … it can actually increase latency.' Other considerations for remote work Beyond improving your internet connection, there are a few other steps you can take to make sure your network is secure and your workspace is productive. Use a VPN Anytime you use a VPN, you'll slow the speeds coming to your device. However, VPNs are essential to home network security, especially if you like to travel between co-working spaces or coffee shops where you're using public networks. Utilize IT or tech support If you're working remotely for a company with an IT department, go ahead and save their email and contact information. IT is an invaluable resource for boosting network security and troubleshooting connectivity problems. If you don't have access to an IT department, your ISP or router manufacturing company will have a customer support option that you can use free. Invest in an ergonomic work setup Technically, this tip isn't about your internet connection. But if you're working from home (and you spend 8 hours a day at your computer like I do), I can't stress enough the importance of a productive, ergonomic work setup. You don't have to invest hundreds of dollars in fancy equipment. If you're clever, a few tech essentials can make your life easier and correct your posture. An ergonomic office chair makes such a difference in lumbar support and comfort. I bought this one from Amazon for a decent price, and I've already noticed the difference. If you're using an Ethernet connection, multiple monitors, and you're near your router, there's likely a mass of cords beneath your desk. Using cable covers or ties is an easy way to keep your office neat and hide cord clutter. Plus, they're pretty cheap. Bottom line You can take multiple low-cost and stress-free steps to boost your Wi-Fi and internet connection without upgrading to a faster speed tier. If you're working primarily at home, you'll need a dependable internet connection to get through the day but you don't need to break the bank or even use a multi-gigabit plan to do so. After all, a good internet connection is one you don't even notice.
