Latest news with #eClinicalWorks
Yahoo
12-06-2025
- Business
- Yahoo
eClinicalWorks AI Document Insights Assistant Enhances Clinical Efficiency at Ferris Family Medicine, P.A.
Cutting-edge AI technology streamlines document processing and improves patient care at Texas-based family medicine practice WESTBOROUGH, Mass., June 12, 2025--(BUSINESS WIRE)--eClinicalWorks®, the largest ambulatory cloud, and AI-driven EHR, today announced that Texas-based Ferris Family Medicine, P.A./ Cardiometabolic Health Solutions is experiencing success as an early adopter of the eClinicalWorks AI Document Insights Assistant. The AI assistant generates quick summaries of various documents. For instance, practices often receive large faxes, sometimes 50 to 100 pages long. The AI assistant summarizes the fax into a few paragraphs. This feature helps practices streamline workflows, manage documents more efficiently, and save a significant amount of time. Ferris Family Medicine is located in southwest Dallas and specializes in family medicine and cardiometabolic health. The practice sees at least 65 patients daily and often handles documents roughly 20 pages or longer, including hospital discharge summaries and notes from other physicians. By quickly extracting a summary of the documents, the new AI Document Insights Assistant enables the practice to make informed decisions and take action without needing to leave the chart. "At Ferris Family Medicine, we are always looking for innovative solutions to streamline our operations and improve patient care," said Dr. Robert Megna, DO, founder and lead physician at Ferris Family Medicine. "The eClinicalWorks AI Document Insights Assistant has been a game-changer for us. On Mondays, our team processes over 200 documents and dozens of documents on other days, primarily faxes. The AI insights assistant significantly reduces the time we spend on administrative tasks, allowing us to better focus on our patients. The accuracy and speed at which we can now process and analyze medical documents is truly remarkable." Practices can use the AI insights assistant to generate a quick document overview and jump to specific sections, such as diagnoses or medications. It also lets them attach the document to any open orders. Providers can review the highlights before an appointment, which facilitates improved decision-making at the point of care. "At eClinicalWorks, our goal is to develop innovative AI-driven solutions that enhance clinical efficiencies and reduce administrative burdens," said Girish Navani, CEO and cofounder of eClinicalWorks. "By leveraging AI-powered tools like the Document Insights Assistant, we can help save valuable time and resources for healthcare providers, ultimately improving patient care across the nation." About Ferris Family Medicine, P.A./Cardiometabolic Health Solutions SWHR Ferris Family Medicine, P.A. specializes in family medicine and cardiometabolic health. Located in southwest Dallas, Texas, the practice offers comprehensive medical care to individuals and families in the community. Its team of experienced physicians and healthcare professionals is committed to delivering personalized, high-quality care that addresses each patient's unique needs. For more information, visit About eClinicalWorks eClinicalWorks® was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929. View source version on Contacts eClinicalWorksBhakti Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
03-06-2025
- Business
- Business Wire
eClinicalWorks and healow Genie to Transform Patient Care at America's Family Doctors
WESTBOROUGH, Mass.--(BUSINESS WIRE)-- eClinicalWorks®, the largest ambulatory cloud EHR, proudly announces that America's Family Doctors has selected healow® Genie, an AI-driven contact center solution. This collaboration marks a significant milestone in America's Family Doctors' mission to enhance patient care capabilities and revolutionize healthcare experiences for its patients. By integrating healow Genie's advanced technologies, the practice aims to streamline patient communication, optimize appointment scheduling, and provide unparalleled access to essential health information, reaffirming its position as a pioneer in leveraging cutting-edge solutions to improve healthcare standards. "We selected healow Genie to elevate our patient care capabilities and provide exceptional healthcare experiences to our patients," said Dr. Steve Samudrala, medical director and founder of America's Family Doctors. "As a PCMH-certified practice, we are dedicated to leveraging advanced technologies like healow Genie to enhance patient engagement, simplify appointment scheduling, and ensure continuous access to vital health information. Alongside healow Genie, innovative healow products such as healow Chatbot and healow Open Access further empower us to offer seamless patient communication and convenient appointment scheduling options." America's Family Doctors has been at the forefront of adopting innovative healthcare technologies to deliver high-quality medical services to its expanding patient base. Renowned for its comprehensive primary care offerings, America's Family Doctors utilizes cutting-edge technologies, such as the healow product suite, to enhance patient care quality, operational efficiency, and adaptability for its community. 'With the integration of healow Genie, we are incredibly excited to transform patient communication and empower healthcare practices like America's Family Doctors," said Girish Navani, CEO and co-founder of eClinicalWorks. 'With AI-powered technology like healow Genie, we want to elevate the patient journey, drive operational effectiveness, and support the practice's growth. By enhancing healthcare information accessibility, simplifying appointment scheduling, and improving the overall patient experience, eClinicalWorks and healow Genie are ready to make a significant impact at America's Family Doctors." healow Genie is a cutting-edge solution designed to revolutionize patient communication, improve access to healthcare information, and streamline appointment coordination. The AI-powered contact center solution features patient self-service options, intelligent assistance functionalities, automated after-hours services, and engaging marketing campaigns. healow Genie is poised to significantly elevate the healthcare experience for America's Family Doctors patients. Watch this video to learn why America's Family Doctors selected healow Genie. About America's Family Doctors America's Family Doctors is a Patient-Centered Medical Home (PCMH) primary care practice dedicated to providing comprehensive, top-quality healthcare services to patients across multiple locations in Tennessee. The practice offers a wide range of primary care, urgent care, and specialty services, focusing on patient-centered care and exceptional medical expertise. For more information, visit About eClinicalWorks eClinicalWorks was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks innovates the nation with cloud-based Electronic Health Records and Practice Management solutions. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929. About healow Genie healow® Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit
Business Wire
29-05-2025
- Health
- Business Wire
eClinicalWorks and healow Genie to Assist Large Georgia Pain Management Institute Manage Substantial Influx of Patient Calls
WESTBOROUGH, Mass.--(BUSINESS WIRE)-- eClinicalWorks®, the largest ambulatory cloud EHR, today announced that Alliance Spine and Pain Centers has selected the first-of-its-kind, EHR-agnostic, AI-powered contact center solution, healow® Genie, to manage the rising number of incoming patient calls. The AI-powered contact center solution will effectively manage a large volume of calls and quickly provide a resolution to common patient queries like requests, refills, references, and billing questions. The AI technology will allow medical staff to focus on complex questions that require immediate attention. 'I believe that healow Genie can help us data mine our calls,' said Cheraire Lyons, Vice President of Revenue Cycle at Alliance Spine and Pain Centers. 'What I mean by that is understanding what type of calls are coming in and directing them to the right place the first time. Being able to answer those calls more efficiently allows us to speed up wait times.' She further added, 'It will significantly help improve patient experience, knowing that they can call and talk to someone about a procedure they're preparing to have or just getting feedback on questions related to their care, making them feel heard.' Alliance Spine and Pain Centers has 20 locations across Georgia, and its team, which includes best-in-class physicians, medical professionals, and administrators, is dedicated to bringing relief to people suffering from chronic pain. One of its biggest challenges is managing the ever-increasing number of incoming patient calls. While the practice has two call centers, one dedicated to handling billing questions, the long wait time makes the patients call back or leave a voicemail. The medical staff often must manage voicemails or telephone encounters simultaneously. By offering patients 24/7 access to vital health information via voice call, text, or chatbot with zero waiting time, healow Genie can significantly help enhance patient satisfaction, reduce administrative burdens on staff, and lower overall operational costs. "By transforming the way medical practices connect with their patients, healow Genie is bringing the future of patient engagement to the present," said Girish Navani, CEO of eClinicalWorks. 'The integration with healow Genie can manage routine tasks like appointment scheduling and medication refills, allowing medical staff to focus on delivering quality care.' healow Genie offers a comprehensive suite of features, including patient self-service, an intelligent assistant, automated after-hours service, and conversational smart campaigns. Hear from Cheraire Lyons in this video to learn more about the practice's story and how they expect healow Genie to improve efficiency and patient satisfaction. About Alliance Spine and Pain Centers With 20 locations across Georgia, Alliance Spine and Pain Centers is dedicated to bringing real relief to people suffering from chronic pain. The practice's team includes best-in-class physicians, medical professionals, and administrators. Together, they provide their patients with the best pain management treatment while leading the way to the future of pain relief. For more information, visit About eClinicalWorks eClinicalWorks ® was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on LinkedIn, Facebook and X/Twitter, or call (866) 888-6929. About healow Genie healow® Genie is a first-of-its-kind, EHR-agnostic, AI-powered contact center solution designed to enhance patient engagement by providing patients 24/7 access to vital health information via voice call, text, or chatbot. It offers a comprehensive suite of features, including patient self-service, intelligent assistant, automated after-hours service, and conversational smart campaigns. Genie improves patient satisfaction, reduces administrative burdens on staff, and lowers overall operational costs. For more information, visit
Yahoo
13-05-2025
- Health
- Yahoo
Creyos Partners with Redox to Eliminate Barriers to Cognitive Health Data in EHRs
Partnership redefines how health systems bring cognitive screening into routine care at scale TORONTO, May 13, 2025 /PRNewswire/ -- Creyos, the leading online platform for objective cognitive and behavioral health assessments, today announced its partnership with Redox, a leading provider of healthcare data interoperability solutions. This strategic collaboration enables large health systems and integrated delivery networks to seamlessly embed Creyos' cognitive testing into their electronic health records (EHRs), eliminating one of the biggest barriers to scaling proactive brain health care. This partnership comes at a time when cognitive and behavioral health assessments are becoming essential to high-quality, preventive care. Over 55 million people worldwide are currently living with dementia, and that number is projected to reach 139 million by 2050. Early and accurate screening is critical for enabling timely intervention, personalized care planning, and improved outcomes. As health systems shift toward value-based care, Creyos is helping providers make cognitive health a core part of routine care. Its tools are clinically proven and easy to implement. Most technology fails to gain traction in large health systems due to poor alignment with clinical workflows. Creyos overcomes this by leveraging Redox's expansive EHR network to deliver seamless data integration and platform access. Its scientifically validated dementia screening and assessments are now available at the point of care, right when providers need them. "We're at a turning point in how health systems approach cognitive health," said Marc Lipton, CEO of Creyos. "To deliver on the promise of value-based care, we need tools that don't just work clinically but also work operationally. This partnership with Redox eliminates the workflow and integration barriers that have slowed adoption for years. It puts Creyos assessments exactly where they need to be, within the systems clinicians already use." Redox's platform supports interoperability across more than 90 EHR systems including, Cerner, eClinicalWorks, and Allscripts, among many others. Health systems deploying Creyos through this partnership can automatically deliver cognitive assessments and patient results to their EHRs without complex, time-consuming IT work. This ensures: Timely Decision-Making: Providers receive screener and assessment data directly in their existing systems, allowing for faster clinical decision making, interventions, and coordinated care planning. Improved Clinical Workflow Efficiency: Automating the integration of cognitive test results reduces administrative burdens, giving providers more time to focus on patient care. Scalability for Large Health Systems: Whether supporting one location or a national network of clinics, the Creyos-Redox integration is highly scalable and adaptable to the unique needs of any enterprise system. Early Detection and Proactive Care: Cognitive health is a critical component of preventive care, especially in aging populations and for at-risk patient groups. By integrating Creyos' cognitive and behavioral assessments directly into EHRs, providers can monitor cognitive decline over time, ensuring they catch early warning signs of conditions such as dementia or mild cognitive impairment (MCI) before they worsen. "Creyos is bringing cognitive health into everyday clinical workflows, and we're proud to power that shift," said Trip Hofer, CEO of Redox. "When results from tools like this are embedded directly into EHR systems, providers can act sooner, and patients benefit from more timely, connected care. This is exactly the kind of integration we believe healthcare needs more of." Creyos EHR integration through Redox is now available for all Creyos customers. Health systems interested in getting Creyos for their practice can learn more by visiting About CreyosCreyos, formerly known as Cambridge Brain Sciences, is a pioneering healthcare technology company dedicated to transforming how healthcare providers assess and manage patient brain health. Supporting clinicians and health systems worldwide, the Creyos platform includes objective online tasks, digital behavioral health screeners, and condition-specific assessments that deliver actionable insights, promote early intervention, and enable evidence-based clinical decisions for various cognitive and behavioral health conditions, including dementia, ADHD, depression, anxiety, and others. Backed by 30 years of research and a normative database of over 85,000 participants, the FDA-registered Creyos platform has been published in over 400 peer reviewed studies and is recognized as a scientifically-validated solution for measuring and monitoring patient brain health. For more information about Creyos visit About RedoxRedox is your highway to better healthcare. We help providers, payers, digital health vendors/independent service providers, EHRs, and Life Sciences companies power better care with seamless data interoperability. Our secure platform's read/write capabilities translate, normalize, and enrich complex healthcare data in real time. With more than 9,600 live connections, organizations across North America use Redox technology to achieve faster speed to value across a wide range of systems, applications, and workflows. For more information, visit or follow us on LinkedIn and X. Media Contact: Erin SmithChief Marketing and Engagement Officer, Creyos(647)- View original content to download multimedia: SOURCE Creyos Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
08-05-2025
- Business
- Business Wire
Neurology Center of New England Witnesses Over 156% Increase in Patient Payments With eClinicalWorks and healow Payment Services
WESTBOROUGH, Mass.--(BUSINESS WIRE)-- eClinicalWorks®, the largest ambulatory cloud EHR, announced that the Neurology Center of New England, the largest neurological care center in Massachusetts, is successfully utilizing eClinicalWorks Image AI Assistant and healow® Payment Services. The center implemented healow Pay™ and healow Statements at the beginning of the previous year and reports a staggering 156% surge in all patient payments in the first quarter of 2024, compared to the same period in 2023. Additionally, the eClinicalWorks Image AI Assistant helps the practice to swiftly match faxed documents to the appropriate patient records with over 95% accuracy rate. This allows the practice to save time and streamline workflows. 'We started the practice 10 years ago, and we've been with eClinicalWorks since day one. We use eClinicalWorks across all ancillary departments, including physical and speech therapy. Additionally, healow Pay has significantly increased our revenue and proven to be a game-changer for our practice,' said Kate Sciore, VP of operations at the Neurology Center in New England. 'With healow, patients can now pay faster through the app or website, and sometimes they make payments even before receiving the statements. healow statements facilitates more transparency to patients; they know exactly what they're paying for.' Regarding the Image AI Assistant, she said, 'We receive over 160 faxes daily. Now, with Image AI, all of the faxes are being analyzed and processed by the end of the day without delays in patient registrations or orders. What used to take us five hours now takes us less than an hour. We can now answer phone calls faster and check-in patients quickly for appointments. This helps reduce the administrative burden for our staff and improves our customer service.' Located in Massachusetts, The Neurology Center of New England is a comprehensive neurological care center that serves over 2,700 patients monthly and is devoted to the diagnosis, care, and management of patients with neurological diseases and syndromes. Each day, they receive numerous faxed documents, including MRI scans, test results, and other medical reports, which need to be reviewed, analyzed, and matched to correct patient's progress notes. The innovative AI solution automates document recognition and links incoming faxes to appropriate patient records—the staff simply reviews and approves the match. The timeliness of having analyzed the reports before the patient visit allows providers to have all the important patient information at their fingertips, facilitating improved decision-making at the point of care. 'At eClinicalWorks, we strive to develop innovative solutions to automate routine tasks, reduce administrative burden, and improve healthcare,' said Girish Navani, CEO and cofounder of eClinicalWorks. 'By harnessing advanced AI-powered solutions in healthcare like Image AI Assistant, we can save valuable time and resources and enhance clinical efficiencies across the nation.' About The Neurology Center of New England Located in Massachusetts, The Neurology Center of New England is a comprehensive neurological care center devoted to the diagnosis, care and management of patients with neurological diseases and syndromes. The center manages patients with conditions such as Multiple Sclerosis, migraine and other headache syndromes, Parkinson's disease, neuropathy, seizure disorders and epilepsy, dementia and memory disorders, numbness, and spasticity/dystonia. For more information, visit About eClinicalWorks eClinicalWorks ® was founded in 1999 to help digitize paper charts for ambulatory practices. Today, eClinicalWorks leads the nation in innovation with cloud-based solutions for Electronic Health Records and Practice Management. In addition, we help ambulatory practices, specialists, health centers, urgent care facilities, and hospital systems manage their revenue cycle, patient relationships, and Population Health initiatives. More than 180,000 providers and nearly 1 million medical professionals rely upon the power and scalability of the eCW Cloud for flexible clinical documentation, better front-office workflows, and more efficient billing driven by Robotic Process Automation. We combine innovation, leading-edge technology, and a commitment to patient safety to enable practices to grow and thrive amid the challenges of 21st-century healthcare. For more information, visit follow us on Facebook and Twitter, or call (866) 888-6929. About healow healow is a comprehensive, EHR-agnostic, cloud-based platform for patients, practices, payers, hospitals, and health systems. healow provides Patient Relationship Management, clinical and payer insights, and state-of-the-art interoperability solutions. The PRISMA health information search engine gathers patient records from other EHRs and helps providers focus on the most clinically relevant information at the point of care. healow's Population Health Management tools, including Remote Patient Monitoring, provide real-time data to deepen understanding of patient populations. And healow Insights automates the bidirectional exchange of data between health plans and providers to improve scores on quality measures, help control costs, and promote better medical outcomes. Learn more at
